W: Hello, I am calling because of my heating bill I received this month.. I don’t think I used as much heating gas as I’m being charged this time M: 2 The reason might be the increase i
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M: (1) Riverside Gas Company, can I
help you ?
W: Hello, I am calling because of my
heating bill I received this month I don’t
think I used as much heating gas as I’m
being charged this time
M: (2) The reason might be the
increase in gas rates in your area, but
I’ll check your account record to be sure
(3) Your account number is?
W: 25101 And I live in Huchins
1 Where is the man working at?
(A) A telephone company
(B) A shipping company
(C) A heating gas company
(D) A bank
2 What does the man say about the
woman’s bill?
(A) The price has increased
(B) The account number has been
changed?
(C) The company made a mistake
(D) The woman might have used a lot of
gas
3 What information is the woman
requested to give?
(A) Her address
6 What is said about the Johnsons?
(A) They order food often
(B) They love pizza
(C) They have a lot of money
(D) They have a large family
M: Hello, this is Mark Coleman in the security office May I talk to Mr Lee from the front office, please?
W: Oh, hello, Mr Coleman Sorry, but
Mr Lee isn’t in the office May I ask why you are calling? I’ll take a message for him so he can see it as soom as he gets here
M: Yes, Cathy (7) Can you please tell him that a package for him came in to the security office? It looks kind of big
and it is in a red box Also, there is a package for Mr Johnson and Mr Meyers, too Please tell Mr Lee to come pick them up as soon as possible
W: Oh, (9) would it be alright if I just went over and picked them up? (8) The package for Mr Meyers is actually mine I had a limit of my credit card last
month and made an order with his I’ll be there shortly
7 What is this conversation about? (A) Mr Coleman’s package
Trang 2(B) Her account number
(C) Her phone number
(D) Her credit card number
M: Hello, (4) I have a delivery of 2
large pizzas and a side of bread sticks
W: Really? Are you sure you have the
right address? Because we didn’t order
anything
M: Isn’t this 3405 Tudor Road?
W: Oh, yes we are, (5) but the house
next door to us shares the same
address (6) It can be a real hassle
sometimes, the Johnsons order a lot of
food, so we get a lot of delivery men
coming here
4 Where does this conversation most
likely taking place?
(A) In front of a person’s house
(B) Inside a person’s living room
(C) In a restaurant
(D) In a car
5 What is the problem?
(A) Two houses share the same
address
(B) The man brought a wrong number
(C) The man was late
(D) The man has no change
(B) Wrong address for packages (C) Cathy’s credit card limit
(D) Packages in the security office
8 Who is NOT receiving a package?
(A) Mr Meyers
(B) Cathy (C) Mr Johnson (D) Mr Lee
9 What does Cathy say she will do?
(A) Pick up the packages herself
(B) Give all the packages to Mr Lee (C) Thank Mr Meyers
(D) Talk to Mr Lee