production and operations management 2

Production and Operations Management School of Business THE INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS BAI6MHU Production and Operations Management... Production and Operations

Production and Operations Management School of Business THE INTERNATIONAL UNIVERSITY

SCHOOL OF BUSINESS

BAI6MHU

Production and Operations

Management

Production and Operations Management School of Business COURSE GUIDELINE CONTENT v90) 0039) 0121 3

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4 STUDENT RESPONSIBILTTIES AND CONDUCT S22 22222211, 5 Al Workload

42 Attendance “ 4.3 General Conduct and Behavior 5

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5 LEARNING ASSESSMENT 6

5.1 Assignment Submission Procedure 7

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6 ACADEMIC HONESTY AND PLAGIARISM * 2 e 7

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Production and Operations Management School of Business

1 COURSE STAFF

Lecturer: Truong Quang Duoc, PhD

Phone: 0903848200

Email: duoctq@hemiu.edu.vn

Consulting Time: — by appointment

Consulting Time: — by appointment

2 INFORMATION ABOUT THE COURSE

2.1 Teaching Time and Venue:

Tuesday Morning: 10:45-12:30 AM (G4)Saturday Morning: 8:00-10:30 AM (G5)

Venue: Room A2-608 Venue: Room A2-608

2.1 Units of Credit

UOC value for the course: 3

2.2 Prerequisite and Parallel courses

Prerequisite: None

Parallel: None

2.3 Relationship of this course to other course offerings

BAI64IU— Production and Operations Management which is to present a broad introduction to the field of operations in a realistic, practical manner includes a blend of topics from accounting, industrial engineering, management, management science, and statistics Therefore, the students will have a better understanding of the role of operations in different functional departments of a firm In that connection, other foundation courses such as Management, Accounting, Marketing, Human Resource Management and some specialized course (Project Management, Quality Management) are also very useful in term of supporting to this course

2.4 Learning and Teaching Approach

Active teaching approach 1s applied in this course In addition to traditional lectures,

highly interactive activities such as class discussion, group presentation, role play, and

Production and Operations Management School of Business for students to learn from practice, analyze the related operations issues and write a fieldtrip report

Problem-based learning approach is also applied Students will work in groups discussing

case studies or questions related to the taught theories and concepts This will help them remember the theories better, learn the theories in more depth and apply analytical skills 1n real situations

Active learning is required for the students Students must read materials before class

The learning materials are uploaded in Blackboard one week prior to class so that

students may log in to download them Using Blackboard, students can set up a forum in

it, discussing course topics with the lecturer and other students

Interactive learning approach requires students to actively participate in any class activities They must be prepared to be called in to demonstrate their solutions to in-class exercises and homework, contribute their ideas when asked, actively listening to other group presentations and raise questions or make comments To be passive in learning will

negatively influence their participation score

3 COURSE OBJECTIVES AND OUTCOMES

3.1 Course objectives

¢ To understand the role of operations management in the overall business strategy

of organization

¢ To identify and explain how operations manager make decisions which are related

to operation management, such as: Product design, location planning, scheduling,

Inventory management

¢ To understand how operations management related to other functional areas in an

organization such as: marketing, finance /accounting and personnel

® To gain the knowledge and skills to maintain the competitive advantage for an

organization by improving better productivity, reducing cost, responding more quickly to the demand and providing better quality

3.2 Student learning and outcomes

After completing the course, students should be able to:

LOI: Having overall perspective of Operations management within the context of

organization

e LO2: Greater understanding of the details of the quantitative techniques which will able to support the Operations Manager in making his or her decisions in realistic situations

e LO3: Having ability to identify real problems/ factors which affect on the

organizations and develop their recommendations

e LO4: to synthesize information to make strategic decisions for competitive

Production and Operations Management School of Business

e LOS: to apply analytical and quantitative techniques to support an operations

manager in making tactical and operational decisions in realistic situations

¢ LO6: to evaluate work processes

3.3 Program learning outcomes

Program Expected Learning Outcomes Course Learning

Outcomes

Business Knowledge

al Students possess extended, updated knowledge about business

management which is based on the platform of the knowledge that

has been taught at the undergraduate level: knowledge of marketing

management, statistics in business, business finance, accounting,

strategic management, international business management, human

resource management, supply chain management, management

information system, production and operation management,

economics and organizational behavior

LOI; LO2; LO3;

a2, Students gain knowledge of scientific research methods to

become capable researchers in Business Administration field With

the acquired knowledge, they can continue to learn Doctoral

program in Business Administration

LOI; LO2; LO3;

a3 Students have deep knowledge about current economic issues

in Vietnam as well as in the world economy They understand

micro and macro environmental factors that can affect company

business performance and success They know about various

models used to analyze strength, weakness, threats and

opportunities for strategic planning and forecasting purpose

LOI; LO2; LO3;

Skills

b1, Students master up-to-date scientific research methods and

tools in the field of economics and management They can

recognize practical business problems, do researches and propose

measures to solve the problems

LO4, LOS, LO6

62 Students acquire skills of critical thinking, analyzing,

researching, evaluating, comparing, synthesizing, which they can

use to find out and solve business problems and make relevant

business decisions The students master communication skills and

social skills, which help them work successfully in an international

multicultural environment

LO4, LOS, LO6

Abilities

cl, Students are able to take management positions of all levels at

domestic and foreign companies in various sectors of an economy

They can perform well management functions of planning, LO4, LOS, LO6

Production and Operations Management School of Business

organizing, coordinating, motivating, leading, and controlling

They are able to make appropriate decisions in fast changing

market conditions They are able to design and develop strategic

plans and policies for companies

Virtue

d1.Students possess professional ethics, moral, and proper LOI, LO3 understanding of integrity, responsibility, accountability Students

are aware of unethical and illegal behavior and actions They stand

Language and computer skills

el, Students master English skills that they use effectively in an LOI, LO2, LO3, international working environment They can work well with LO4, LOS, LO6 foreign partners and colleagues They can use English well in

negotiation and networking, communication and reporting

e2, Students have good computer skills they can use for their LO2

management purpose They can use some computer software to do

research, process data and perform statistical analysis

3.4 Teaching Strategies

The teaching and learning approach in this course 1s highly inter-active, requiring student

that the students have the time enough to preview the materials and to concentrate on

listening, critical thinking and raising question during the lecture This will help students

to interact with the lecturer during the classroom The sessions for presentations and discussions comprise company case studies as well as some video clips, which help the students to see some main concepts are applied in the real international business context Students will make presentations on the selected operations management topics and discuss with their classmates

The general format of classes in this course will be as follows (with some variations) Lecture (3.0 hours): theories and conceptual framework, discussions and group presentations, Video clip

- Tutorial (1.0 hours) - Optional: case studies, group discussion, exercises and assignments

4 STUDENT RESPONSIBILITIES AND CONDUCT

4.1 Workload

It is expected that you will spend at least 6 hours per week studying this course This

Production and Operations Management School of Business

and attending class lectures and tutorials In periods where you need to complete

assignment or prepare for examinations, the workload may be greater

4.2 Attendance

Your regular and punctual attendance at lectures and related seminar (if any) is expected

in this course University regulations indicate that if students attend less than 80% of

scheduled classes they may be refused final assessment Exemptions may only be made

on medical grounds

Regular attendance is essential for successful performance and learning in this course, particular in view of the interactive teaching and learning approach adopted Please inform your lecture if you are unable to attend the class, and arrange for a classmate to collect any handouts

4.3 General Conduct and Behavior

You are expected to conduct yourself with considerable and respect for the needs of your fellow students and teaching staff Conduct that unduly disrupts or interferes with a class, such as ringing, or talking on mobile phones, or chatting on internet, is nor acceptable and students may be asked to leave the class

4.4, Keeping informed

You should take note of all announcements made in lectures, tutorials or on the course website From time to time, the University will send important announcements to your through website, course website and/ or Announcement Board (of School of Business and/ or Academic Affair) without providing you with a paper copy You will be deemed to have received this information

4.5 Special Consideration

Request for special consideration (for final examination only) must be made to the Office

of Academic Affairs within one week after the examination General policy and

information on special consideration can be found at the Office of Academic Affairs

5 LEARNING ASSESSMENT

5.1 Formal Requirements

In order to pass this course, the students must:

® achieve a composite mark of at least 50; and

e make a satisfactory attempt at all assessment tasks (see below)

Production and Operations Management School of Business 5.2 Assessment Details

TOTAL 100%

A Presentations (10%): 20 — 45 minutes

1 PowerPoint: 30%

a Structure and content: 20%

b Skills and effects: 10%

2 English: 20%

a Language expression: 15% (pronounce clearly and accurately, intonation, oral expression and presentation skills)

b Body language: 05%

3 Information: 50%

- Students needs to provide correct information

B Field trip (10%): Individual assignment The name of company will be confirmed Assignment in class 120° will be taken in the case that the School can not arrange the field trip because of the pandemic Covid

C Mid-term Exam (30%)

The midterm exam will be in the form of open questions, problems This is open-book

exam

D Final Exam (40%)

The final exam will be in the form of open questions, problems This is open-book exam

Grading

The letter grade will be followed by the University suggested rule:

90-100: A+, 80-90: A, 70 — 80: B+, 65 — 70: B, 55 — 65: C+, 50 — 55: C, 30 - <50: D+,

10 - <30:D

5.1 Assignment Submission Procedure

Itis essential that you submit all your assignment tasks on time via the appropriate

procedures Make sure that you:

= Attach a copy of the Assignment Cover Sheet to your assignment

=" Make the copy of the assignment for safe keeping

Production and Operations Management School of Business

5.2 Late submission

Request for late submission of assignments or absent in the session that your group will

present must be made in writing to the course lecturer Extensions will be granted on

medical grounds only, or on compassionate grounds under special circumstances Medical certificates or other supporting documents may be required Late submissions

may incur a penalty of 5% of the assignment mark per day

6 ACADEMIC HONESTY AND PLAGIARISM *

The University regards plagiarism as a form of academic misconduct, and has very strict rules regarding plagiarism

Plagiarism is the presentation of the thoughts or work of another as one’s own Examples

include:

- direct duplication of the thoughts or work of another, including by copying work,

or knowingly permitting it to be copied This includes copying material Ideas or

concepts from a book, article, report or other written document (whether published or unpublished), composition, artwork, design, drawing, circuitry, computer program or software, web site, Internet, other electronic resource, or another person’s assignment without appropriate acknowledgement;

- paraphrasing another person’s work with very minor changes keeping the meaning, form and/ or progression of ideas of the original;

- piecing together sections of the work of others into a new whole;

- presenting an assessment item as independent work when it has been produced in whole or part in collusion with other people, for example, another student or a

tutor;

The inclusion of the thoughts or work of another with attribution appropriate to the

academic discipline does not amount to plagiarism

Students are also reminded that careful time management is an important part of study

and one of the identified causes of plagiarism is poor time management Students should

allow sufficient time for research, drafting and the proper referencing of sources in

preparing all assessment items

7 STUDENT RESOURCES

The following textbook and references are essential for the course

Textbook:

Jay Heizer and Barry Render (2020), Operations Management 13" Edition (Global

Production and Operations Management School of Business

References:

® David A Collier| James Evans (2021) Operations And Supply Chain Management 2nd Edition Cengage Learning EMEA

se Wright, J N., & Race, P (2014) The management of service operations Cengage Learning EMEA

® Russell and Taylor (2009), Operations Management- Creating Value Along The

Supply Chain, Six Edition, John Wiley & Sons (R&T)

Additional materials provided in Blackboard

The lecturer will attempt to make lecture notes and additional reading available on

Blackboard However this is not an automatic entitlement for students doing this subject Note that this is not a distance learning course, and you are expected to attend lectures and take notes This way, you will get the additional benefit of class interaction and demonstration

Recommended Internet Resources

Internet resources related to the chapter materials are provided in the text books Recommended Journals

International Journal of Operations and Production Management

International Journal of Logistics Management

Harvard Case Studies can be accessed via:

http// harvardbusinessoneline hbsp.harvard.edu

Other Resources, Support and Information

Additional learning assistance is available for students in this course and will be made available in Blackboard Academic journal articles are available through connections via

the VNU — Central Library Recommended articles will be duly informed to the students