production and operations management

Production and Operations Management School of Business THE INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS BAI6MHU Production and Operations Management... Production and Operations

Production and Operations Management School of Business THE INTERNATIONAL UNIVERSITY

SCHOOL OF BUSINESS

BAI6MHU

Production and Operations

Management

COURSE GUIDELINE

CONTENT

v90) 0039) 0121 3

2.1 Teaching Time and LoecatIon 2: 121 1121211212111111 1111510111111 222 2212 3

2.1 uc 3 2.2 Prerequisite and Parallel courses 3 2.3 Relationship of this course to other course offerings s22 3 2.4 Learning and Teaching Approach -.- 2á 2 cà 222121 1112121211212221 12x 3

3 COURSE OBJECTIVES AND OUTCOMES JA E3 sẽ 4

EĐ Nhan cac .ố ẽ 4 3.3 Teaching Strategles 5

41 Workload a) 4.2 Attendance 5 4.3 General Conduct and Behavior 5

.‹.dinotiaiaaa 6

5 LEARNING ASSESSMENT 2 Q.2 22112121121 11111111151 2111111111110 HH 6

5.1 Assignment Submission Procedure u7 5.2 Late submisslon 7

Production and Operations Management School of Business

1 COURSE STAFF

Lecturer: Tung Nhu Nguyen, PhD

Phone:

Email: nntung@hemiu.edu.vn

Consulting Time: TBA

Room:

Phone:

Email:

Consulting Time:

2 INFORMATION ABOUT THE COURSE

2.1 Teaching Time and Location:

Wednesday moming, L201

2.1 Units of Credit

UOC value for the course: 3

2.2 Prerequisite and Parallel courses

Prerequisite: None

Parallel: None

2.3 Relationship of this course to other course offerings

BAI64IU— Production and Operations Management which is to present a broad introduction to the field of operations in a realistic, practical manner includes a blend of topics from accounting, industrial engineering, management, management science, and statistics Therefore, the students will have a better understanding of the role of operations in different functional departments of a firm In that connection, other foundation courses such as Management, Accounting, Marketing, Human Resource Management and some specialized course (Project Management, Quality Management) are also very useful in term of supporting to this course

2.4 Learning and Teaching Approach

Active teaching approach 1s applied in this course In addition to traditional lectures,

highly interactive activities such as class discussion, role play, and game are followed in classes A fieldtrip to a manufacturing company will be conducted for students to learn

Production and Operations Management School of Business Problem-based learning approach is also applied Students will work in groups discussing

case studies or questions related to the taught theories and concepts This will help them remember the theories better, learn the theories in more depth and apply analytical skills 1n real situations

Active learning is required for the students Students must read materials before class

The learning materials are uploaded in Blackboard one week prior to class so that

students may log in to download them Using Blackboard, students can set up a forum in

it, discussing course topics with the lecturer and other students

Interactive learning approach requires students to actively participate in any class exercises and homework, contribute their ideas when asked, actively listening to other group presentations and raise questions or make comments To be passive in learning will

negatively influence their participation score

3 COURSE OBJECTIVES AND OUTCOMES

3.1 Course objectives

e To gain knowledge and practices relevant to operations managemement

e To develop analytical and decision-making skills under the operations management frameworks

® To develop awareness of sustainability in operations management, improve effectiveness in teamwork

3.2 Course learning outcomes

LOI: Having an overall perspective of Operations management within the context

of an organization

LO2: Greater understanding of the details of the quantitative techniques which will able to support the Operations Manager in making his or her decisions in realistic situations

LO3: Having ability to identify real problems/factors which affect on the

organizations and develop their recommendations

LO4: to synthesize information to make strategic decisions for competitive advantage

LOS: to apply analytical and quantitative techniques to support an operations

manager in making tactical and operational decisions 1n realistic situations

Production and Operations Management

3.3 Program learning outcomes

School of Business

Program Expected Learning Outcomes Course Learning

Outcomes

Business Knowledge

al.Students possess extended, updated knowledge about business

management which is based on the platform of the knowledge that

has been taught at the undergraduate level: knowledge of marketing

management statistics in business, business finance, accounting,

strategic management, international business management, human

resource management, supply chain management, management

information system, production and operation management,

economics and organizational behavior

LOI; LO2; LO3;

a2, Students gain knowledge of scientific research methods to

become capable researchers in Business Administration field With

the acquired knowledge, they can continue to learn Doctoral

program in Business Administration

LOI; LO2; LO3;

a3 Students have deep knowledge about current economic issues

in Vietnam as well as in the world economy They understand

micro and macro environmental factors that can affect company

business performance and success They know about various

models used to analyze strength, weakness, threats and

opportunities for strategic planning and forecasting purpose

LOI; LO2; LO3;

Skills

b1, Students master up-to-date scientific research methods and

tools in the field of economics and management They can

recognize practical business problems, do researches and propose

measures to solve the problems

LO4, LOS, LO6

62 Students acquire skills of critical thinking, analyzing,

researching, evaluating, comparing, synthesizing, which they can

use to find out and solve business problems and make relevant

business decisions The students master communication skills and

social skills, which help them work successfully in an international

multicultural environment

LO4, LOS, LO6

Abilities

cl,Students are able to take management positions of all levels at

domestic and foreign companies in various sectors of an economy LO4, LOS, LO6

Production and Operations Management School of Business

They can perform well management functions of planning,

organizing, coordinating, motivating, leading, and controlling

They are able to make appropriate decisions in fast changing

market conditions They are able to design and develop strategic

Virtue

d1.Students possess professional ethics, moral, and proper LOI, LO3 understanding of integrity, responsibility, accountability Students

are aware of unethical and illegal behavior and actions They stand

against bribery and corruption

Language and computer skills

el.Students master English skills that they use effectively in an LOI, LO2, LO3, international working environment They can work well with LO4, LOS, LO6 foreign partners and colleagues They can use English well in

negotiation and networking, communication and reporting

e2.Students have good computer skills they can use for their LO2

management purpose They can use some computer software to do

research, process data and perform statistical analysis

3.4 Teaching Strategies

The teaching and learning approach in this course 1s highly inter-active, requiring student participation and contribution The lecture notes will be given at least one week before so

that the students have the time enough to preview the materials and to concentrate on

listening, critical thinking and raising question during the lecture This will help students

to interact with the lecturer during the classroom The sessions for presentations and discussions comprise company case studies as well as some video clips, which help the students to see some main concepts are applied in the real international business context Students will make presentations on the selected operations management topics and discuss with their classmates

The general format of classes in this course will be as follows (with some variations)

- Lecture (3.0 hours): theories and conceptual framework, discussions and group presentations, Video clip

- Tutorial (1.0 hours) - Optional: case studies, group discussion, exercises and

assignments

4 STUDENT RESPONSIBILITIES AND CONDUCT

4.1 Workload

It is expected that you will spend at least 6 hours per week studying this course This

Production and Operations Management School of Business

and attending class lectures and tutorials In periods where you need to complete

assignment or prepare for examinations, the workload may be greater

4.2 Attendance

Your regular and punctual attendance at lectures and related seminar (if any) is expected

in this course University regulations indicate that if students attend less than 80% of

scheduled classes they may be refused final assessment Exemptions may only be made

on medical grounds

Regular attendance is essential for successful performance and learning in this course, particular in view of the interactive teaching and learning approach adopted Please inform your lecture if you are unable to attend the class, and arrange for a classmate to collect any handouts

4.3 General Conduct and Behavior

You are expected to conduct yourself with considerable and respect for the needs of your fellow students and teaching staff Conduct that unduly disrupts or interferes with a class, such as ringing, or talking on mobile phones, or chatting on internet, is nor acceptable and students may be asked to leave the class

4.4, Keeping informed

You should take note of all announcements made in lectures, tutorials or on the course website From time to time, the University will send important announcements to your through website, course website and/ or Announcement Board (of School of Business and/ or Academic Affair) without providing you with a paper copy You will be deemed to have received this information

4.5 Special Consideration

Request for special consideration (for final examination only) must be made to the Office

of Academic Affairs within one week after the examination General policy and

information on special consideration can be found at the Office of Academic Affairs

5 LEARNING ASSESSMENT

5.1 Formal Requirements

In order to pass this course, the students must:

® achieve a composite mark of at least 50; and

e make a satisfactory attempt at all assessment tasks (see below)

5.2 Assessment Details

Mid-Term Exam 30% Final Exam 40%

Note: Rubrics for assessing group presentations can be accessed in the Blackboard

Grading

The letter grade will be followed by the University suggested rule:

90-100: A+, 80-90: A, 70 — 80: B+, 65 — 70: B, 55 — 65: C+, 50 — 55: C, 30 - <50: D+,

10 - <30:D

5.1 Assignment Submission Procedure

It is essential that you submit all your assignment tasks on time via the appropriate procedures Make sure that you:

= Attach a copy of the Assignment Cover Sheet to your assignment

=" Make the copy of the assignment for safe keeping

=" Use Blackboard/Dropbox to submit your assignments (detailed information to be provided)

5.2 Late submission

Request for late submission of assignments or absent in the session that your group will

present must be made in writing to the course lecturer Extensions will be granted on

medical grounds only, or on compassionate grounds under special circumstances Medical certificates or other supporting documents may be required Late submissions

may incur a penalty of 5% of the assignment mark per day

6 ACADEMIC HONESTY AND PLAGIARISM *

The University regards plagiarism as a form of academic misconduct, and has very strict rules regarding plagiarism

Plagiarism is the presentation of the thoughts or work of another as one’s own Examples

include:

- direct duplication of the thoughts or work of another, including by copying work,

or knowingly permitting it to be copied This includes copying material Ideas or

concepts from a book, article, report or other written document (whether published or unpublished), composition, artwork, design, drawing, circuitry, computer program or software, web site, Internet, other electronic resource, or another person’s assignment without appropriate acknowledgement;

- paraphrasing another person’s work with very minor changes keeping the meaning, form and/ or progression of ideas of the original;

- piecing together sections of the work of others into a new whole;

Production and Operations Management School of Business

- presenting an assessment item as independent work when it has been produced in whole or part in collusion with other people, for example, another student or a

tutor;

The inclusion of the thoughts or work of another with attribution appropriate to the

academic discipline does not amount to plagiarism

Students are also reminded that careful time management is an important part of study

and one of the identified causes of plagiarism is poor time management Students should

allow sufficient time for research, drafting and the proper referencing of sources in

preparing all assessment items

7 STUDENT RESOURCES

The following textbook and references are essential for the course

Textbook:

Jay Heizer and Barry Render (2020), Operations Management 13" Edition (Global Edition), Prentice Hall

References:

Wright, J N., & Race, P (2014) The management of service operations Cengage Learning EMEA

Russell and Taylor (2009), Operations Management- Creating Value Along The Supply

Chain, Six Edition, John Wiley & Sons (R&T)

Additional materials provided in Blackboard

The lecturer will attempt to make lecture notes and additional reading available on Blackboard However this is not an automatic entitlement for students doing this subject Note that this is not a distance learning course, and you are expected to attend lectures and take notes This way, you will get the additional benefit of class interaction and demonstration

Recommended Internet Resources

Internet resources related to the chapter materials are provided in the text books Recommended Journals

International Journal of Operations and Production Management

International Journal of Logistics Management

Harvard Case Studies can be accessed via:

http// harvardbusinessoneline hbsp.harvard.edu

Production and Operations Management School of Business

Additional learning assistance is available for students in this course and will be made

available in Blackboard Academic journal articles are available through connections via the VNU — Central Library Recommended articles will be duly informed to the students