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584.1.1 Vocabulary & structure describing foods ...584.1.2 Articles A/AN & THE A or SOME ...64 Trang 6 MÔ MÔN Anh du là môn trong ngành khác môn trang cho sinh viên có giao và trong

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UNIT 1: TOURIST INFORMATION & ITINERARIES 1

1.1 LANGUAGE FOCUS 1

1.1.1 Vocabulary 1

1.1.2 Compound nouns WILL GOING 3

1.1.3 Writing these sentences without changing the meaning 6

1.2 READING 8

1.2.1 Pre-reading 8

1.2.2 Reading 9

1.2.3 TOURISM ENCOMPASSES: 9

1.2.4 THE TOURISM SYSTEM 11

1.2.5 Vocabulary 15

1.3 WRITING AND SPEAKING 15

1.3.1 Speaking 15

1.4 TOURISM INFORMATION DISCUSSION 17

1.4.1 Writing 17

ANSWER: 18

UNIT 2: TOUR BOOKING & TOUR COMMENTARIES 20

2.1 LANGUAGE FOCUS 20

2.1.1 Vocabulary 20

2.1.2 Writing these sentences without changing the meaning 23

2.1.3 Quiz 24

2.2 READING 26

2.2.1 Pre-reading 26

2.2.2 Reading 28

2.2.3 Vocabulary 37

2.3 WRITING AND SPEAKING 39

2.3.1 Speaking 39

2.3.2 Writing 40

ANSWER 41

UNIT 3: RESTAURANTS AND THEIR SERVICES 43

3.1 LANGUAGE FOCUS 43

3.1.1 Structures describing eating and drinking establishments 43

3.1.2 Vocabulary eating and drinking establishments 45

3.1.3 Re-write these sentences without changing the meaning 47

3.2 READING 50

3.2.1 Pre-reading 50

3.2.2 Reading 51

3.2.3 Vocabulary 54

3.3 WRITING AND SPEAKING 55

3.3.1 Speaking 55

3.3.2 Writing 55

ANSWER: 56

UNIT 4: TAKING CUSTO INING DISHES 58

4.1 LANGUAGE FOCUS 58

4.1.1 Vocabulary & structure describing foods 58

4.1.2 Articles A/AN & THE A or SOME 64

4.1.3 Re-write these sentences without changing the meaning 66

4.2 READING 67

4.2.1 Pre-reading 67

4.2.2 Reading 70

4.2.3 Vocabulary 75

4.3 WRITING AND SPEAKING 76

4.3.1 Speaking 76

4.3.2 Writing 77

ANSWER: 78

UNIT 5: HOTEL RESERVATIONS 81

5.1 LANGUAGE FOCUS 81

5.1.1 Vocabulary 81

5.1.2 Expressing the locations 87

5.2 READING 90

5.2.1 Pre-reading 90

5.2.2 Reading 91

5.2.3 Vocabulary 94

5.3 WRITING AND SPEAKING 98

ANSWER: 101

UNIT 6: HOTEL CHECK-IN 102

6.1 LANGUAGE FOCUS 102

6.1.1 Vocabulary 102

6.1.2 Re-Writing these sentences without changing the meaning 104

6.2 READING 108

6.2.1 Pre-reading 108

6.2.2 Reading 109

6.2.3 Vocabulary 111

6.3 WRITING AND SPEAKING 112

ANSWER: 115

UNIT 7: HOTEL CHECK-OUT 116

7.1 LANGUAGE FOCUS 116

7.1.1 Vocabulary 116

7.1.2 Re-Write these sentences without changing the meaning 119

7.2 READING 122

7.2.1 Pre-reading 122

7.2.2 Reading 122

7.2.3 Vocabulary 125

7.3 WRITING AND SPEAKING 126

ANSWER: 128

UNIT 8: HANDLING COMPLAINTS 129

8.1 LANGUAGE FOCUS 129

8.1.1 Vocabulary 129

8.1.2 Structures 134

8.1.3 Re-Write these sentences without changing the meaning 137

8.2 READING 138

8.2.1 Pre-reading 138

8.2.2 Reading 138

8.2.3 Vocabulary 143

8.3 WRITING AND SPEAKING 143

ANSWER: 147

MÔ MÔN

Anh du là môn trong ngành khác môn

ngành khách khi ngôn khác là Anh giao

DUNG MÔN

Là môn chuyên ngành Khách phân theo các dung sau:

UNIT 1: Tourist Information & Itineraries

UNIT 2: Tour Booking & Tour Commentaries

UNIT 3: Restaurants and Their Services

UNIT 4: Taking Orders & Explaining Dishes

UNIT 5: Hotel Reservations

UNIT 6: Hotel Check-in

UNIT 7: Hotel Check-out

UNIT 8: Handling Complaints

CÁCH DUNG MÔN

làm bài bài và tìm thêm các thông tin liên quan bài

UNIT 1: TOURIST INFORMATION

& ITINERARIES

Learning outcome:

Types of tourist attractions

Activities during holiday

Managing skills to work in the tourist office

In English we can use nouns as adjectives For example:

Water sport Stork sanctuary Safari tour

The relationship between the two nouns can be of many kinds, including:

Place: mountain slopes, city center

Time: spring holiday, weekend break

Function: golf course, swimming pool

Material: paper bag, iron bridge, stone cathedral

A compound noun is a noun that is made with two or more words A compound noun is usually [noun + noun] or [adjective + noun], but there are other combinations (see below) It is important to understand and recognize compound nouns Each compound noun acts as a single unit and can be modified by adjectives and other nouns

There are three forms for compound nouns:

open or spaced - space between words (tennis shoe)

hyphenated - hyphen between words (six-pack)

closed or solid - no space or hyphen between words (bedroom)

Compound nouns can also be formed using the following combinations of words:

Match the nouns in A and B

B When to use GOING TO:

The structure BE GOING TO is normally used to indicate the future but with some type of connection to the present We use it in the following situations:

When we have already decided or we intend to do something in the future:

Ex: They're going to retire to the beach - in fact they have already bought a little beach house

When there are definite signs that something is going to happen:

Ex: I think it is going to rain - I just felt a drop

When something is about to happen:

Ex: Get back! The bomb is going to explode

C When to use WILL:

In other cases, where there is no implicit or explicit connection to the present, use WILL:

1 For things that we decide to do now

Ex: I'll buy one for you too

I think I'll try one of those (I just decided this right now)

1.2 READING

1.2.1 Pre-reading

WORD SEARCH: Look in your dictionary/computer to find other meanings, information, synonyms for the words 'Tourist' Share your findings with your partners

Tourist

ANSWER SOME QUESTIONS:

a Where do you want to travel? How many people will travel? And how much do you want spend?

b Do you have any hotel or accommodation in mind?

c Do you have any experience traveling?

4 His bank manager turned down his request for a loan

My luggage 11.Books are no longer written by hand

Books used to 12.He has designed the fine modern buildings

The fine modern buildings _ 13.It pleases me that she is going to get her scholarship

I'm _ 14.They were worried that they weren't not on time

They were worried about not _ 15.The price is too high for me to buy it

The price is so

1.2 READING

1.2.1 Pre-reading

WORD SEARCH: Look in your dictionary/computer to find other meanings, information, synonyms for the words 'Tourist' Share your findings with your partners

Tourist

ANSWER SOME QUESTIONS:

a Where do you want to travel? How many people will travel? And how much do you want spend?

b Do you have any hotel or accommodation in mind?

c Do you have any experience traveling?

1.2.2 Reading

WHAT IS TOURISM?

Although many of us have been "tourists" at some point in our lives, defining what tourism actually is can be difficult Tourism is the activities of people traveling to and staying in places outside their usual environment for leisure, business or other purposes for not more than one consecutive year

Tourism is a dynamic and competitive industry that requires the ability to adapt constantly to customers' changing needs and desires, as the satisfaction, safety and enjoyment are particularly the focus of tourism businesses

1.2.3 TOURISM ENCOMPASSES:

Outbound Tourism

Outbound tourism is what you may be most familiar with It involves the people going from British Columbia to other provinces, territories or countries For example, going to Hawaii for a holiday is considered outbound tourism

Inbound Tourism

The tourists coming to BC from other places are called inbound tourists BC competes in a global market to attract tourists from the United States, Japan, Germany and many other countries The industry also implements marketing campaigns aimed at attracting travellers from other parts of Canada, as well as from within British Columbia

Domestic Tourism

Approximately half of the tourists in BC each year are actually from within the province BC Stats and Destination BC consider those travelling beyond their usual environment (typically more than 80 km from home) for business or for pleasure to

be tourists

Tourism Sectors

There are different ways to measure the size of the tourism industry, as tourism does not conform to the usual ways that industries are defined, such as manufacturing, forestry and other industries Tourism constitutes a wide variety of sectors that provide diverse products and services to visitors However, these businesses also provide products and services to local residents

The tourism and hospitality industry in British Columbia employs 274,000 people

on a full year equivalent basis, in diverse sectors such as transportation, travel services, recreation and entertainment, accommodation and food and beverage services The industry represents approximately 12% of the total BC workforce Of these 274,000 workers, approximately half (127,000) are employed directly as the result of the $13.5 billion in tourist spending in the province each year

When describing the go2hr includes all 274,000 workers, because this is the number of people who need to be recruited and trained to support the businesses that serve both tourists and local residents Economic reports may focus more on the 127,000 jobs created by direct tourism spending for different purposes Both figures are correct

1.2.4 THE TOURISM SYSTEM

The Tourism System

Before developing a tourism product, it is useful to understand how the tourism system operates The diagram shows the components involved

The Consumer

The consumer is the most important part of the tourism system because the consumer is the reason tourism products and services exist Everyone working in tourism must ensure that the consumer is considered first and foremost in all business and planning decisions

Consumers spend their money and leisure time in many different ways If they choose to spend their money on a holiday, they generally begin by setting a budget, deciding on the period of travel and considering the types of activities they would like

to do while away Then they select a destination, decide how they will travel there and make reservations accordingly, through a travel agent, wholesaler, over the internet or directly with a tourism operator

The Travel Experience

The travel experience relates to how the consumer travels to the destination and the experiences they have along the way Travel choices include air, car, boat, coach,

train, motorbike, hiking or a combination of the above The mode of travel affects the type of consumer experience, for example, flying to a destination is a very different experience to driving When transport options, links and support services are limited

or below standard, the destination often suffers Many issues affect the quality of the travel experience, including the variety of attractions, facilities and accommodation available en route; the road quality and signage; and the frequency of transport services

The Holiday Experience

When consumers decide to take a particular type of holiday, they have expectations of the experience they will have This could relate to the quality of accommodation, service and food, or the range and cost of activities available, variety

of shopping, cafe and restaurant opening hours Their satisfaction will be based on how well the holiday met their initial expectations or exceeded them

Marketing A Business

Marketing refers to the multi-faceted process that any successful business perpetually works through It includes activities such as researching the market, consumers and products; developing the business and products; developing the skills

of personnel; and promoting, advertising or working with the media to raise awareness of the product to generate sales

Marketing is often described as consisting of four elements, known as the four Ps: product, place, price and promotion Product refers to the physical attributes of the product, branding and packaging Place is about distribution the agencies, channels and institutions used to give consumers easy access to purchase the product Price must meet both the needs of consumers and the needs of the provider Promotion is the means by which consumers are made aware of destinations, products or services,

to help them choose their holiday Promotion can involve a range of media, including internet, websites, print (magazines, newspapers, brochures, direct-mail), television and radio

VIETNAM VACATIONS 15 DAYS /14 NIGHTS

Ha Noi Ha Long Bay Hoi An Nha Trang HCM City

Mekong River Delta Phu Quoc Island Spend the time 15 days visit Vietnam country Package tour include: Ha Noi Capital City tour, World Heritage of Ha long Bay, Hoi An ancient Town, Nha Trang Bay beautiful beach, famous of the Cu Chi Tunnels in Ho Chi Minh City, waterway cruise in Mekong river Delta see real life of local peoples and floating market, then flight to Phu Quoc Island for relax on the some white sand beach before flight back home from HCM City airport

Itinerary:

Day 1: Arrive Ha Noi

Day 2: Ha Noi City tour (B)

Day 3: Ha Noi Ha Long (B/L/D)

Day 4: Ha Long Ha Noi Hoi An (B)

Day 5: Hoi An (B)

Day 6: Hoi An (B)

Day 7: Hoi An Nha Trang (B)

Day 8: Nha Trang (B)

Day 9: Nha Trang HCM (B)

Day 10: Mekong Delta (B)

Day 11: Can Tho Phu Quoc Island (B)

Day 12: Phu Quoc (B)

Day 13: Phu Quoc (B)

Day 14: Phu Quoc (B)

Day 15: Phu Quoc HCM Departure (B)

MULTIPLE CHOICE

1 Which one of the following is not mentioned in the article?

a What is outbound?

b What is inbound?

c The importance of hotel industry?

d What is the system of tourism?

2 What does the writer say is

a To stay in places outside their usual environment for leisure

b To decide where to go for holidays

c To do the marketing

d To get the tour done

3 When deciding on the period of travel and considering the types of activities the consumers would like to do while away, What do they generally begin by setting?

a A bed b A breakfast c A watch d A budget

4 How many components are there in the diagram involed in the tourism system shows in the article?

5 Which is not mention in the itinerary of 15 days in Vietnam?

a Phu Quoc b Nha Trang c Dalat d Hoi An

6 Marketing is often described as consisting of four elements, known as the four Ps This means

a A question that require an answer

b A suggestion

c Product, place, price and promotion

d A question that requires an answer

1.2.5 Vocabulary

DEFINITION MATCH: draw a line from words to their definitions

1 Trip a Going from one place to another often to a place far away

2 Travel b A short trip that make around a place

3 Journey c A journey that you make to a place and back again

4 Tour d A holiday during which you travel on a ship or boat and

visit a number of places

5 Cruise e A long journey on a ship or in a spacecraft

6 Voyage f Travel from one place to another

1.3 WRITING AND SPEAKING

1.3.1 Speaking

TOURISM INFORMATION AROUND THE WORLD DISCUSSION

STUDENT A's QUESTIONS (Do not show these to student B)

1) We get a lot of irat and angry customers? How do you plan to deal with them? 2) Why did you join in the hotel and tourism sector?

3) Where are the best places to visit for vacation in Vietnam?

4) Have you ever visited Singapore?

5) What are your touristic tips when visiting Dalat?

6) What is the best city to visit in Australia?

7) How long is the Great Wall of China?

8) What are the best tourist destinations in the world?

9) Which is the best place for honeymoon in Asia?

10) What is the best tourist spot in Dubai?

STUDENT B's QUESTIONS (Do not show these to student A) 1) How would you feel if you just study without traveling?

2) What food do you like?

3) Where would you like to spend your summer holiday?

4) Do you think you travel to Malaysia?

5) What is an interesting item you purchased while on vacation? 6) What do you think is the most famous places to visit?

7) considered the most romantic city?

8) What is the best city you have visited?

9) Do you prefer visiting a zoo or a rescue centre?

10) Where is your dream holiday?

ANSWER:

1.1.1:

A : 1.g, 2.c, 3.d, 4.b, 5.f, 6.a, 7.h, 8.i, 9.e

B: 1.l, 2.c, 3.i, 4.d, 5.f, 6.j, 7.h, 8.b, 9.e, 10.g, 11.k, 12.a

1.1.3: Practise writing these sentences without changing the meaning

1 Did she explain why she had fail?

2 She left the room without saying anything

3 Despite our advice, Mr.brown bought a new car

4 His request for a loan was turned down by his bank manager

5 Unless you leave immediately, I will call a policeman

6 It was such a funny film that I burst out laughing

7 I wish that I had gone to the party last Sunday

8 A journey, especially to Africa, in order to watch, take pictures of, or hunt wild animals

9 A stay on a farm as a paying guest, giving you experience of life in the country

B Look at the list of types of agents and match each one with the

appropriate phrase as the below:

1 Tour operator

2 Traveler

3 GIT

4 FIT

i Develops and market inclusive tour and individual travel programs to the consumer through travel agent

j A counter at a hotel where local tours can be booked

k A tour program that includes a variety of features for a single rate

2.1.2 W riting these sentences without changing the meaning

1 This is my first time in a hot-air balloon (never)

I _

2 going to return home tomorrow (by next week)

By next week,

3 I flown since 2004 (the last time)

The last time _

4 She found her purse She thought she had left it (which)

She found her purse

5 They will have to sign these documents

These documents

6 The police stopped Tom on the highway and made him show his I.D card

Tom _

7 Write your address on the back of the cheque

Let your address _

8 Where did your child find the keys?

UNIT 2: TOUR BOOKING & TOUR

COMMENTARIES

Learning outcome:

Understand tour booking

Receive tour commentaries

Giving information about all kinds of tours

3 Including a flight on a plane and hire of a car when you arrive somewhere

4 A journey that includes lectures on the places or buildings that you visit and the paintings or other objects that you see

5 A self-catering holiday or place is one where you can cook your own food

6 A holiday on which you spend your time doing a particular activity such as walking, canoeing, rock-climbing, painting, or cooking

7 A type of organized holiday in which people do new and exciting things, for example a trek or a safari

That old building _

11 No one told me the truth

I

12 You should have waited for us" the team leader said to

The team leader criticized

13 When the police caught him, he was climbing over the garden

The police caught

14 It was difficult to get into work in the morning

b The check-in desk

c The departure lounge

d The arrival desk

b Individual travel in which a tour operator has previously arranged blocks of rooms

at various destinations in advance for use by individual travelers

c An individual who arranges travel for individuals or groups

d Someone who leaves their own economic trade area, (usually going a distance of a minimum of fifty to one hundred miles) and stays overnight

e Group travel in which individuals purchase a group package in which they will travel with others along a pre-set itinerary

e Person who has a special function at the meeting (speaker, dignitary, etc.) and should be treated with special amenities

f A customer with a reservation at a restaurant, hotel, etc who fails to show up and does not cancel

g Staff member who handles luggage, mail and makes reservations and arrangements on other matters for guests or visitors

h Process of planning and executing conception, pricing, promotion and distribution

of ideas, goods and services in order to create exchanges that satisfy individual and organizational objectives

4 boring going on holiday with you, all you want to do is on the beach

a Take the sun

11 My doctor says I should the number of cigarettes I smoke

15 At a bus stop, the British form a queue Americans _

a Stand at line - Sorry We don't say stand at line Please try again

b Stand in line - Well done! Americans stand in line while waiting for a bus

c Make a queue - Sorry We don't say "make a queue" Please try again

d Form a file - Sorry When a group of people file somewhere they walk behind each other Please try again

2.2 READING

2.2.1 Pre-reading

WORD SEARCH: Look in your dictionary/computer to find other meanings, information, synonyms for the words 'package tour and inclusive tour Share your findings with your partners

4 boring going on holiday with you, all you want to do is on the beach

a Take the sun

11 My doctor says I should the number of cigarettes I smoke

15 At a bus stop, the British form a queue Americans _

a Stand at line - Sorry We don't say stand at line Please try again

b Stand in line - Well done! Americans stand in line while waiting for a bus

c Make a queue - Sorry We don't say "make a queue" Please try again

d Form a file - Sorry When a group of people file somewhere they walk behind each other Please try again

2.2 READING

2.2.1 Pre-reading

WORD SEARCH: Look in your dictionary/computer to find other meanings, information, synonyms for the words 'package tour and inclusive tour Share your findings with your partners

Package Tour

Inclusive Tour

ANSWER SOME QUESTION:

1 Have you ever come to the travel agent?

2 Tell me some famous travel agents in your country?

3 Have you got any questions for your tour booking?

4 What will you ask the travel agent about your tour?

5 Would you like to have some tour commentaries?

2.2.2 Reading

How to Organise Package Tours

Package tours are excursions or holidays which a variety of services together to make a single trip Commonly they combine such things as transport, accommodation and meals They may also include the provision of a tour guide and/or leader Tours can be long or short in duration and distance They may

be a one-day or overnight package, or they could be a period of a month or more Packaged tours typically include:

- All transfers between airports/harbours/stations and hotels

- Twin share tourist and first-class accommodation with private facilities, as specified

- Cruises

- Rental cars

- Entrance fees to attractions

- Tickets for entry to events or attractions

- Insurance

Types of Packages

The types of packages available in market are vast and varied This ensures all needs and desires are met Package tours can be further broken down into specific tour types Tours available range from Special-interest tours, Adventure tours, City or Regional tours, Group tours and Fully Escorted tours Special-interest tours are designed around a particular interest area which could include arts, food and wine, sport, cultural or agricultural Specialist tours may include an expert or celebrity guide who relates to the theme of a tour (e.g a gardening expert accompanying a garden tour, or an art expert accompanying an art tour)

Adventure tours are designed to allow the

consumer to participate in their area of interest for

the length of the tour and more experience based

They generally are physical and require a certain

level of fitness, however, can sometimes be

modified to meet your needs depending on the

other travellers Some examples of this tour type

include diving, rock or mountain climbing, horse

riding, skiing or cycling

City/regional tours normally last for one full day or less They follow a fixed itinerary and will visit areas of interest in a specific place, whether that is historic, religious or cultural, refreshments or meals are often included

Group tours also follow a fixed and pre-arranged itinerary They often only take place depending on the number of travellers i.e they require a certain number of travellers in order to go ahead or it becomes a financial cost rather than profitable It

is also worth noting there are a maximum number of travellers on group tours too, as determined by the mode of transport a 56 seater coach can accommodate no more

passengers and therefore the number limit is defined Group tours are generally always escorted or a tour guide service is provided

Fully escorted tours are often a good

idea for solo travellers and especially

women travelling alone This type of

tour offers a sense of security or

overcomes language and cultural

barriers Also, these types of tours are

often somewhat educational, the escort

providing local, historical and cultural

knowledge or insight gives the

consumer are more worthwhile

experience and understanding of the

country (place) visited

Advantages and Disadvantages of Packaged Tours

From both a travel and a perspective, package tours provide a number of advantages, which often outweigh the disadvantages

Advantages for the consumer:

- Cost saving and budgeting - the price of a trip when organised as a package is generally less as travel agencies bulk buy their package deals and therefore can sell the tours at a lower and more competitive rate This is an instant cost saving benefit for the consumer, as the discount travel agencies receive is generally passed on to the consumer Also, as the tour often includes all meals or trips for example, this reduces any uncertainty about the additional costs and allows the consumer to budget properly for costs associated with their travel For example, if airport pick-ups or taxi transfers are pre-booked and paid for beforehand there is

no potentially expensive surprise when travelling to the accommodation on arrival

at the destination

- Responsibility is on the operator - the lack of responsibility on the traveller is

an advantage If something goes wrong, e.g a flight is delayed, resulting in the

ensure all possible issues are raised and the needs are addressed due to the inflexible nature of a tour package

Disadvantages for the travel agent:

- Control - travel agents have little or no say over the tour choice of services, restaurants, accommodation or attractions included in a tour package As

a result they must ensure they carefully choose the correct package which provides a high standard of quality, or is the most appropriate for the particular market Also the business of tour packages and the number of tour providers is vast This makes is very difficult for all travel agents to become and remain knowledgeable of all the available tour and so extensive time must be spent researching choices and selecting the best one for the consumer

The saving in time and money a travel agent saves a consumer is invaluable Contacts in the industry regarding reservations and availability then acquiring the best prices to suit an individual cannot be overlooked when considering travelling Travel agencies receive 10% commission on most packaged tours; however if the agency has a preferred product arrangement with a certain company this amount could be higher As a commission is taken out before forwarding the final payment to the tour operator, the agency is able to receive the reward for its effort without delay Tour operators and wholesalers often reserve the right to alter their itineraries for various reasons such as weather, strikes or the outbreak of fighting in a particular area Any price changes that might occur prior to departure are likely to be passed on the client

Advantages for the travel agent:

Agent commission - travel agents

normally receive 10% commission on all

tours they confirm Clearly the financial

incentive means travel agencies find it

extremely advantageous to sell tour

packages and not solely flights and/ or

accommodation

- Savings in time and cost in order for a travel agent to put together all the components of a package tour, this would take extensive communication with the different service providers, initially to check rates and availability and then to send through deposits and secure bookings By using a tour provider, the travel agent only needs to makes one call, send one email or use an online booking system once to confirm the tour package Clearly this saves a great deal of time, freeing

up the agent to work for other consumers, thus increasing sales and commission

- Wide variety of package tours available - this means the travel agent can always make suggestions on tours which match the needs of the consumer The high number of very different packages available allows people with possibly lower budgets to still enjoy tours

Disadvantages for the consumer:

- Inflexibility - when a traveller purchases a tour they commit to follow the itinerary, flight schedule and accommodation arrangements Generally they are unable to change or reschedule their tour and whilst on the tour they cannot change their plans as they wish For example, they must be at a point of pick-up

at a certain time and if they are not there they delay the rest of the tour (if they are booked onto a group tour that may create problems and possibly complaints from other travellers) Also, if travellers have any special requirements, again for example, dietary requirements, but they are out camping in the bush overnight, the tour provider may not be able to meet their needs but substituting the food provided It is the responsibility of the travel agent at the time of booking to