Key Business partner B1

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© 2018 Pearson

Coursebook answer key

Unit 1 Career choices

1.1 Transferable skills

1–2

Students’ own answers

3A

Students’ own answers – for examples from the

video, see answers to 4A

3B

Students’ own answers – for the skills and abilities

mentioned in the video, see answers to 4A

4A

1 the ability to work in teams / be a good team

player, the ability to work well with other people,

passion about the topic, the ability to think outside

the box, the ability to set goals you can achieve,

flexibility, critical thinking, problem-solving,

communication skills, honesty, enthusiasm, being

genuine, being authentic, working hard,

determination, integrity, ability, being motivated,

having a can-do attitude

2 in person, on paper, one-to-one, in small groups,

in large groups

3 have skills that you can transfer from one job to

another, be a good team player and don’t forget

that employers look at the person behind the

resume

4B

Possible answers

lazy, dishonest, negative, not motivated /

unmotivated, not a good team player, not able

1 able to manage time well, able to lead others, able to meet deadlines, friendly, able to listen well, careful, able to write well, patient, hard-working

2 able to manage time well: get to class on time with work complete; able to lead others: join student government, become a sports team captain; able to meet deadlines: hand in work on time; friendly:

become socially involved; able to listen well: pay attention to other people in group-work situations;

careful: complete assignments well by following the instructions; able to write well: write and edit papers; patient: keep working until you’ve mastered the material, when working with groups, give others time to understand; hard-working: do your work completely and on time

9 Model answer

personal trainer – needs to meet students (be friendly, confident), explain exercises, lead classes (be confident, dependable), work with many different types of people (be flexible, motivate people), keep fit (set goals, be hard-working)

10B Model answer

Wanted: Personal trainer We’re looking for a friendly, confident personal trainer You should be dependable and flexible and also hard-working and able to set goals

Responsibilities include meeting students, explaining exercises and leading classes You need

to keep fit and be able to work with many different types of people

1.2 Careers advice

1

1 Possible answers: Twitter, Facebook, WhatsApp, WeChat, Skype, QQ, LinkedIn, Instagram, Tumblr, Snapchat, Reddit

2 Employers may use social media to advertise jobs People looking for work may try to find jobs

on social media Employers may try to use social media to find out about a job applicant’s

background

© 2018 Pearson

Coursebook answer key

3 a person’s name, location, job experience,

education and a profile statement

4 Too much personal information, embarrassing

photos, anything that makes you look bad These

things may damage your chances of getting a job

2–3

Students’ own answers

4

The host recommends that the caller avoid

over-used adjectives to describe himself, and instead

show what’s special about himself by giving details

1 Why not try

2 Why don’t you

1 You shouldn’t to use words that explain the

obvious – like hard-working

2 Why don’t you trying giving more details about

your IT skills?

3 Should you You should show your transferrable

skills rather than explaining them

4 What about joining some online groups to make

7 How about to include including more information

about your hobbies?

8 You ought to give some information about the languages you speak

What would you spend the money on if you took the highly paid job? Would the highly paid job take all of your time, or would you have time off to enjoy the money? Do you like expensive things – cars, holidays and so on? Could you take the highly paid job until your loans are paid off, then change to

a more exciting job?

1.3 Communication skills:

Building rapport 1B

Possible answers Non-verbal

face the person you are speaking to; nod to show you are listening; maintain eye contact, but not too intensely; smile warmly; use open body language (no folded arms or crossed legs if sitting); keep personal space (not too close)

Verbal

ask questions; use positive sounds to show interest

(e.g uh-huh); use gentle humour if appropriate; use

the person’s name; don’t interrupt; find something in common with the other person; use a friendly tone

of voice

© 2018 Pearson

Coursebook answer key

2

1 She sounded professional on the phone She’s

a little older and has five years’ professional

experience

2 She prefers people that are not overly confident

3 He’s been with the company for a year

4 He uses humour

3B

Option A

1 Alex: smiles, engages in conversation about

Japan; Jessica: makes eye contact, shakes hand,

nods to show she is listening, smiles warmly

2 Alex: successful, they chat for a while about their

time in Japan; Jessica: successful – she feels

nervous, but Jessica thinks she sounds confident

and not arrogant; she invites Beata to meet her in

a few weeks to talk about her progress

3 Beata will be more easily assimilated into the

team, and her positive connection with Jessica

could have positive benefits in terms of her future

career in the company

Option B

1 Alex: she doesn’t try to build rapport with him,

preferring to speak only to Daniel, folds her arms,

turns away from him; Jessica: makes eye contact,

shakes hand

2 Jessica: unsuccessful – her eye contact is too

intense, she stands too close and doesn’t respect

Jessica’s personal space; she sounds

over-confident

3 Beata will find it more difficult to assimilate into

the team and her negative connection with Jessica

could even jeopardise her future career in the

company

4

Possible answer

Listening can be an effective way to build rapport

In Option A, Beata had a quieter approach Jessica

reacted positively to her and they were able to

bond Beata also developed rapport with Alex as

they discovered they shared a common interest in

Japan In Option B, Beata didn’t listen as well and

showed that not listening and being over-confident

can damage rapport

5

Good rapport makes it easier to get on well with

someone or a group Sometimes this happens

naturally, but you can also use techniques to help

you build rapport

Verbal: find out what you have in common with the

other person, ask about travel as this is an easy

topic on which to find common interest

Non-verbal: use eye contact (but not intense eye

contact), smile, use an open posture

Once you have built rapport with someone, you have to develop it and maintain it

5 What did you

6 What did you

places did you visit?

Purpose: What were you doing there? What did

you and your partner do while you were there?

Timing: When were you in Barcelona? When were

you there?

Duration: How long did you stay? How long were

you in Barcelona for? Did you stay long?

Likes: What did you like (best) about it?

1.4 Business skills: Networking 1A

1 to find out about potential future employers and the opportunities currently available at a company

update your CV; think of questions for the recruiters

2 dress professionally / look professional; network;

introduce yourself; shake hands; make eye contact;

speak clearly and confidently; show communication

© 2018 Pearson

Coursebook answer key

skills; show you are adaptable, resourceful,

ambitious, passionate; don’t oversell yourself – be

honest if you don’t know something; ask for contact

details

3 email recruiters / company representatives and

thank them for their time; do this within five days;

send an updated CV if necessary

3A

Jamie

3B

1 Ella brought copies of her CV

2 degree in marketing, enjoys travelling

3 The recruiter invited her to contact him with

questions if necessary

4 developed a marketing plan to promote UK

tourism in Spain; presented the plan; speaks Italian

5 brought business cards, researched the company

and the posts available, prepared questions for the

recruiter

6 The recruiter will put him in touch with the person

in charge of marketing projects

7 Ella could have researched the company in more

detail, thought about what department she would

like to work in, prepared some questions for the

recruiter Jamie could have brought more copies

of his CV, practised his introduction – he speaks

a little too fast

4A

1 in touch with, in charge of

2 tell me more

3 ask you a few questions

4 How are you

5 been nice talking

6 sounds

7 see

8 could I just ask

9 for your time

Greeting: Dear colleagues;

Opening: I would like to introduce myself, I’m sending this email to introduce myself;

New job: the new Account Executive, I have been

appointed as the new Marketing Manager;

Previous job: I was working in a similar position,

My previous job was as Customer Services Manager;

Invitation: Please feel free to contact me by email

or phone;

Closing: I very much look forward to meeting you

all in person, I hope to meet you

all soon;

Sign off: Kind regards, Yours

Less formal

Greeting: Hi everyone, Good morning Helen;

Opening: I’m Alexis Pinar, I want to introduce myself to you;

New job: the new Assistant Designer; I’ve just got the job of IT Supervisor;

Previous job: I was a Store Manager before;

Invitation: Perhaps we can meet up over lunch

today;

Closing: I’m looking forward to working with you all,

I hope to meet you all soon;

Sign off: Bye for now, Best wishes

3B Model answer

Dear colleagues,

I would like to introduce myself to you My name

is … and I am the new HR Manager for the company Before I joined this company, I was

© 2018 Pearson

Coursebook answer key

working for a manufacturing company I am really

excited to be working with you all here in this

young, fast-growing company

Please feel to contact me any time if you have any

immediate questions and I look forward to meeting

you all very soon

Kind regards,

Unit 2 Business sectors

2.1 Japan’s economy

1

A Mount Fuji, cherry blossoms and a pagoda

B Pepper robot – created by SoftBank Robotics

It has the ability to read emotions as it can analyse

expressions and tone of voice

2

Possible answers

1 From Exercise 1, students can talk about the

traditional aspects of Japanese culture and society

(e.g sumo wrestling, temples) and the more

modern aspects such as robots

2 Many childhood crazes of the past thirty years

come from Japan: Transformers, Power Rangers,

Tamagotchi, Pokémon, Manga, anime, etc.) and

become popular in different sectors: cartoons,

comics, toys, films, fashion, video consoles/games

and music

3 Students’ own answers

4 These large corporation have several businesses

Some of the most well-known for each company:

Canon: specialised in the manufacture of imaging

and optical products, including cameras,

camcorders, photocopiers, computer printers and

medical equipment

Mitsubishi: cars, consumer electronics, satellites,

banking

Nikon: cameras, microscopes, optical equipment

Nintendo: gaming consoles, video games, toys

Softbank: telecommunications and Internet

corporation

Softbank Robotics makes and markets humanoid

and programmable robots

Sony: consumer electronics, smartphones,

PlayStation, films, music, TV shows and financial

services

Toyota: cars, vans, hybrid vehicles

3B

The video focuses mainly on cars and consumer

electronics, although it also mentions finance

7 F – It was small and portable, people could listen

to music ‘on the go/move’

8 T

5

1 By pioneering the use of robots in manufacturing, which enabled them to produce at a high standard very efficiently Also, by exporting their cheap, reliable cars to European and U.S markets from the 1970s onwards

2 the Toyota Prius, the first and best-selling produced hybrid car ever, and Nissan’s Leaf, the world’s first all-electric car

mass-3 The Sony Walkman made it possible for people

to listen to music while ‘on the move’

1 financial services – service/tertiary sector

2 the tourism industry – service/tertiary sector

3 manufacturing – secondary sector

4 extraction of raw materials – primary sector

5 agriculture – primary sector

6 transportation – service/tertiary sector

7 manufacturing – secondary sector

8 retail – service/tertiary sector

2.2 The energy industry

1 climate change: a general warming or cooling of

average temperatures on earth, and large-scale changes to weather

electricity bill: a statement that shows how much

you must pay for electricity you have used

fossil fuel: coal, oil, natural gas

© 2018 Pearson

Coursebook answer key

global warming: a general warming or cooling of

average temperatures on earth

greenhouse gases: pollution in the air that

contributes to global warming

renewable energies: wind, solar, wave – anything

that doesn’t use up a resource

solar panels: equipment that turns the sun’s

energy into electricity or hot water

1 Examples of traditional energy include electricity,

gas and oil Some examples of renewable energy

sources are solar energy, wind energy, hydropower,

geothermal energy and biomass energy

2 Some suggestions are lower electricity bills and

fewer greenhouse gas emissions

3 Wood is considered a renewable energy as it is

not fossilised and trees can be replanted

4 Students’ own answers

3

During a snowstorm, the electricity went out in

Mark’s home He says this is something that often

happens

Students’ own predictions about his solution to the

problem

4

Mark decided to install solar panels on the roof of

his house as a backup system in case of blackouts /

power cuts

5

Possible answers

1 The article headline uses the colours to represent

different types of energy industries Black

represents the oil industry and green represents

renewable energies – in this case, solar power

It symbolises the story about a large oil company,

Total, buying a solar energy company in the USA,

SunPower

2 He will cut his electricity bill by 50 percent and

he will get a tax deduction from the government

3 It’s a large oil company

4 It has spent more than any other large oil or gas

company on a renewable energy business

5 The risks are stricter regulations on emissions

and more competition from the renewable energy

industries

6 To stay only in the oil and gas industry because

demand will continue for decades or to move into

the renewable energy business as well

6 Possible answers

1 Good business sense: to do this at a time when oil prices are low, renewable projects look like good long-term investments, and it is still cheap to buy green businesses now Also, governments, environmental groups and shareholders are asking for action on climate change from big oil and gas companies It’s good publicity for the big oil and gas companies to invest in green energy

Bad business sense: there is still a storage problem with renewable energies – the process of keeping sun and wind energy for later use Companies have

to invest a lot of money in finding storage solutions

2 Some suggestions: the fossil fuels industry has grown for over one hundred years and still dominates as the global source of energy

According to the Financial Times, oil, gas and coal

together account for 86 percent of energy used for transport, heat and power worldwide This is likely

to continue for many reasons; the demand for petrol-driven cars is increasing globally, especially

in developing countries In addition, oil is hard to substitute in trucks, ships and planes Another reason is the high cost of investment, research and development of renewable energies

7A Past Continuous

form: regular verbs: infinitive + -ed; many of the

most frequently used verbs have an irregular form,

e.g think – thought, go – went

1 was studying, started

2 told, were having

3 was presenting, went out

4 were getting, decided

5 were you doing, tried

6 was thinking, phoned

7 started, were sitting

8 got, was already working

1 She is happy to answer questions at any time

during the presentation

2 The trainees might interrupt her constantly as

she speaks

3B

Option A

1 She asked several questions, demonstrated her

knowledge of the product

2 The other trainees were annoyed by her

continually interrupting She didn’t consider them,

but dominated the conversation They decided not

to speak to her after the presentation She did not

create a good rapport with the team

3 She was tolerant and remained polite, but finally

decided to invite questions from other interns; she

didn’t discourage Beata, but tried to make her

understand it was important that other people had

the chance to ask questions

4 She felt she asked too many questions, but didn’t

think the other trainees were interested in the

presentation/product She realised that she had

annoyed Jessica a little and would be careful not to

do the same thing at the next meeting

Option B

1 She didn’t interrupt, instead asked for permission

to speak, only asked a question to clarify a point she wasn’t sure about

2 One of the trainees thanked her for asking an important question about glucose At the end of the presentation there is a positive atmosphere as the trainees chat together, Beata included

3 She responds well and answers her questions

4 She felt there was a relaxed friendly atmosphere

She’d wanted to ask a lot of questions but realised she needed to let others speak

4

Option B is a much more effective way to participate in meetings It’s important to listen and show respect to the speaker and the other participants We should watch the other participants and the speaker to find the right moment to interrupt and ask permission before asking a question We should not ask direct or accusatory questions

Jessica invites questions from other members

of the audience: ‘But maybe someone else has

Possible answer

The caller speaks too fast / too quietly

There is background noise

The speaker has a strong accent

You don’t understand the context of the message

The caller doesn’t leave their full name and contact details

2A

Caller 1: speaks too fast Caller 2: is unclear Caller 3: sounds annoyed

Daniella Rossi called re terms of new contract

Please call back on 07654 322 187 before 2 p.m

today or leave message with Elliot Barber, ext

5238 Also, please re-send copy of contract

4A

1 This is Daniella Rossi, R-O-S-S-I

2 Corine asked me to contact her to discuss …

3 Can she also re-send a copy of my new contract

4 In case she doesn’t have my number, I’m on

07654 322 187

5 Maybe she can leave a message with my

assistant, Elliot Barber

6 I’m available to talk until 2 p.m today

7 I hope to hear from you soon

2 get licence, visit Indonesia, open bank account

3 imperatives – get, visit, open, choose, register,

organise, interview, book

4 Matthew

5 by tomorrow

3A

• letter to employees explaining situation – 3

• get customer feedback

• meeting with all staff – 2

• ask staff for their opinions

• contact with individual customers – 4

• email inviting staff to meeting – 1

• press release – 5

3B Model answer

To: CEO From: Kenzo Subject: Meeting about Indonesian factory

As you know, we had a meeting to discuss the best way to inform staff and customers about the possible takeover of our company by Bines plc

We feel it is important to inform them of the situation before they hear it from the press

We think we should meet the staff to explain the situation and also that we should contact our biggest customers as soon as we know the takeover is going ahead

Key action points:

• send email inviting staff to meeting

• have meeting with all staff

• send staff a letter outlining the situation

• contact biggest customers

• issue press release after speaking to biggest customers

Unit 3 Projects 3.1 Project management

© 2018 Pearson

Coursebook answer key

2B

The bridge moved from side to side when people

walked over it They fixed the problem by attaching

additional parts to stop movement

1 Because if something goes wrong, many people

could be injured or killed

2 Probably yes The problem was very complicated

and it was important for the engineers to find the

correct solution A lot of money had already been

spent on the project, so they needed to fix it

properly

3 They could have removed the bridge and started

again As the bridge was safe, they could have

opened it again and talked about the wobble as

a feature rather than a problem

8A Possible answers

1 I created a presentation for biology class

I explained the animals and plants of the Sahara Desert

2 I worked with two classmates

3 The research went very well We enjoyed that part of the project, and we had a lot of interesting facts and information as well as pictures

4 The biggest challenge was the presentation We all felt very nervous, and when we spoke, we were too quiet The content of the talk was interesting, but the presentation was too quiet and boring

5 Next time I would practise more

8B Example answer

Project description: Biology presentation Team members: Tomas and two classmates Successes: Good research and interesting content Challenges: The presentation – speakers were nervous and the talk was too quiet and boring Lessons learnt / Improvements for next time:

Practise speaking to give a good, interesting presentation

9A Possible answers Don’t

• try to do too much

• make an unreasonable schedule

• expect other people to do all the work

• forget to share information with everyone on the team

• try to do everything yourself

Do

• plan carefully

• communicate with the team

• make a clear schedule

• practise presentations

• share the work equally

3.2 Large-scale projects 1A

3 some of the longest shipping canals in the world:

Qaraqum Canal, Russia; Saimaa Canal, Finland;

Eurasia Canal, Russia; Erie Canal, USA; Nara Canal, Pakistan; Rhone–Rhine Canal, France;

Gota Canal, Sweden