Project management - deciding who will do what and why

Adapt classic project management approaches to web projects Established Communication, Mutual Trust and Respect

Trang 1

welcome

Trang 2

IN WHICH WE

AGREE UPON WHY WE ARE HERE

Thursday, September 24, 2009

Trang 3

our founder: Jeffrey Zeldman

photo: Adrian Q | ﬂickr: aquan

Trang 4

his book(s)

DESIGNING WITH WEB STANDARDS

(1st, 2nd, & soon 3rd Editions, + a few others)

Trang 5

our website

Trang 6

our website

Trang 7

our website

Trang 8

our clients

AIGA Build-A-Bear

Daily Kos Georgetown University

Greater Philadelphia

Tourism & Marketing

Corporation Krylon Paints

Wordpress Zappos

Trang 9

our website

Trang 10

our events

Trang 11

so what?

Trang 12

why us?

Trang 13

why us?

Mr Cooksey asked us We said yes

Trang 14

why us?

Mr Cooksey asked us We said yes.Why not us? Why not you?

Trang 20

IN WHICH WE

EXPLORE THE ETHICS OF SEDUCTION

& BETTER LIVING THROUGH CHEMISTRY

ROBERT

Trang 21

basic sales process

ROBERT

Trang 22

basic sales process

Project Planner

ROBERT

Trang 23

basic sales process

Project Planner

Dialogue & Follow Up

ROBERT

Trang 24

basic sales process

Project Planner

Dialogue & Follow Up

Closing the Deal

ROBERT

Trang 25

the project planner

ROBERT

Trang 26

dialogue & follow up

It’s all about communication And coordination

ROBERT

Trang 27

closing the deal

A always

B be

C closing

Trang 28

our values

ROBERT

Trang 29

our values

No spec work: nothing is free

ROBERT

Trang 30

our values

We pitch our people, principles, and process

ROBERT

Trang 31

our values

Talk is cheap: share ideas freely

ROBERT

Trang 32

our values

One to one (or small group) conversation is priceless

ROBERT

Trang 33

our values

One to one (or small group) conversation is priceless

ROBERT

Trang 34

client vendor chemistry

ROBERT

Trang 35

Sometimes we say no (thank you)

ROBERT

Trang 36

Not every project is right for us And vice-versa

ROBERT

Trang 37

Not every project is right for us And vice-versa

ROBERT

Trang 38

Carlisle Wide Plank Flooring

“ we’ll treat ya to some magical wood.”

- email from Client

Trang 39

Mozilla Foundation

ROBERT

Trang 40

Mozilla Foundation

We went big (in scope)

ROBERT

Trang 41

Mozilla Foundation

ey came back and said smaller

ROBERT

Trang 42

Mozilla Foundation

We went smaller

ROBERT

Trang 43

Mozilla Foundation

We went smaller

ey said, “yes” but “involve the community in the process.”

ROBERT

Trang 46

our pm philosophy

Adapt classic project management approaches

to web projects

Waterfall can be agile

Add some personality to the mix!

DAVE

Trang 47

web project concepts

Open minds = successful projects

Dra timelines establish project timeframes

Manage milestones

“e Evolution Solution” - Focus on current phase +

four weeks beyond

DAVE

Trang 48

on waterfall & agile

Predictability versus ﬂexibility

All you got to do is talk, talk

DAVE

Trang 49

on waterfall & agile

Predictability versus ﬂexibility

All you got to do is talk, talk

Google Search: “Waterfall”

DAVE

Trang 50

pm with personality

Build the expectation

Become the consummate comedic professional

“Hi Tina, Tom, Kim, John and all the ships at

sea We’re nautical by nature ya know! :)”

DAVE

Trang 51

Carlisle Wide Plank Flooring

Established Communication, Mutual Trust and Respect

Home made muﬃns, ohh so warm & tasty

Change to planned technical assessment deliverable

Altered project plan to meet Client needs

Invited Tech lead to participate in CMS integration

DAVE

Trang 52

Mozilla Foundation

Open design process with Mozilla Community

Utilized elements of Agile, Rapid Design and Waterfall

to complete project tasks and maintain an “open” feel to

the project

Evolution of requirements vs revolution of scope

DAVE

Trang 53

project definition

IN WHICH WE

CHOOSE THE PROPER STARTING FOOT

& IN WHICH DIRECTION TO GO

KEVIN

Trang 54

25.00%

50.00% 75.00% 100.00%

project definition

Trang 55

project definition: our goals

KEVIN

Trang 56

project definition: our goals

Identify the key players

Explore the communications dynamic

Immerse ourselves in the culture

Deﬁne the project

KEVIN

Trang 57

kickoff should establish

KEVIN

Trang 58

kickoff should establish

a high level of positive energy,

the appropriate conceptual depth,

a sense of humor,

& unanticipated delight at our approach.

KEVIN

Trang 59

stakeholder interviews

By moing stakeholder interviews prior to kickoﬀ, you

can spend less time on unknowns during the kickoﬀ and

work at a better conceptual depth

KEVIN

Trang 60

priority card sorting game

An exercise that assesses information priorities for an

organization and quantiﬁes variations in priority

between a client and a vendor, two departments in the

same organization, two diﬀerent types of users, or any

two groups

KEVIN

Trang 61

step 1

In advance, list all your topics on a set of index cards

Create a set for each participant 15 topics is a good

upper limit

KEVIN

Trang 62

step 1

In advance, list all your topics on a set of index cards

Create a set for each participant 15 topics is a good

upper limit

Topic 1 Topic 2 Topic 3 Topic 4

Topic 5 Topic 6 Topic 7 Topic 8

KEVIN

Trang 63

step 2

Arrange the group around the table so that a

representative from each group is in an alternating seat

Ideally, no one should be sitting next to someone they

work with

KEVIN

Trang 64

step 2

Arrange the group around the table so that a

representative from each group is in an alternating seat

Ideally, no one should be sitting next to someone they

work with

KEVIN

Trang 65

Topic 7 Topic 8

Topic 4

step 3

Ask each participant to sort their cards from highest to

lowest priority, with the highest priority on the top and

lowest priority on the bottom

Topic 1 Topic 2 Topic 3

Topic 6 Topic 5

KEVIN

Trang 66

Topic 7 Topic 8Topic 4

step 3

Ask each participant to sort their cards from highest to

lowest priority, with the highest priority on the top and

lowest priority on the bottom

Topic 1Topic 2Topic 3Topic 6Topic 5

KEVIN

Trang 67

step 4

Each participant must remove their 3 lowest priority

cards from the group, place a hash mark in the corner of

the card, and pass them to the person on their le

Topic 7Topic 8

Topic 4Topic 1

Topic 2Topic 3Topic 6Topic 5

KEVIN

Trang 68

step 4

Each participant must remove their 3 lowest priority

cards from the group, place a hash mark in the corner of

the card, and pass them to the person on their le

Topic 7

Topic 8

Topic 4

Topic 5

KEVIN

Trang 69

step 4, variation

Prior to passing, allow each participant to “save” one

card that can’t be lost, and to discard one card that is the

least important ese cards should then be designated

as “save” or “remove,” and then set aside from play

Topic 7Topic 8

Topic 4Topic 1

KEVIN

Trang 70

step 4, variation

Prior to passing, allow each participant to “save” one

card that can’t be lost, and to discard one card that is the

least important ese cards should then be designated

as “save” or “remove,” and then set aside from play

Topic 7 Topic 8Topic 4Topic 1Topic 2

Topic 3Topic 6 SAVETopic 5

REMOVE

KEVIN

Trang 71

step 5

Repeat steps 3 and 4 up to 3 times, with each participant

prioritizing with their new set of cards, designating the 3

lowest priority, marking them with new or additional

hash marks, and passing them to the le

KEVIN

Trang 72

step 5

Repeat steps 3 and 4 up to 3 times, with each participant

prioritizing with their new set of cards, designating the 3

lowest priority, marking them with new or additional

hash marks, and passing them to the le

KEVIN

Trang 73

step 6

Aer each participant puts the cards in order a ﬁnal

time, have them number the cards and place their

initials on each card At this point, each card should

have a single set of initials, a number that represents the

participant’s priority, and between 0 and 4 has marks

Topic 5 Topic 6

KEVIN

Trang 74

step 6

Aer each participant puts the cards in order a ﬁnal

time, have them number the cards and place their

initials on each card At this point, each card should

have a single set of initials, a number that represents the

participant’s priority, and between 0 and 4 has marks

Trang 75

Analysis of the collected data assesses the priorities of

the combined group and variations in priorities between

the two represented groups

KEVIN

Trang 76

Topic Passes Average Client Avg Happy Cog Avg Variation

Abstracts of Research Projects 2 1.38 1.88 0.83 1.05 Blogs or Articles Written by Doctors 3 1.46 1.86 1.33 0.53 Blogs or Newsletters Written by Clients 4 1 0.71 1.33 -0.62 Blogs or Newsletters Written by Leadership 8 0.54 0 1.33 -1.33 Corporate Volunteer Tracking Capabilities 15 0.23 0.42 0 0.42 Discussion Areas for Parents/Caregivers 5 0.77 0.14 1.5 -1.36 Donate to a Specific Program 8 1.31 1 1.67 -0.67 General Information About Low Vision 0 6.08 5.57 6.67 -1.1 Guidelines for Accessibility on the Web 6 0.07 0.14 0 0.14

How to Find Help Near You 1 5.23 5.42 5 0.42

Integrated Events Calendar 12 1 0.14 2 -1.86 Reviews of New Assistive Technology 2 3.38 4.71 1.83 2.88

Services Organized by Visual Condition 2 6 3.57 8.83 -5.26

Sign Up to be a Volunteer 0 1.53 1.28 1.83 -0.55 Vision Loss Simulations 0 2.31 3 0.33 2.67

Volunteer for a Specific Program 1 0.46 0 1 -1

Out of 10, n=13 Out of 10, n = 7 Out of 10, n = 6

Trang 77

other kickoff activities

Trang 78

Ice Destroyers

Trang 79

Ice Destroyers

Prototyping exercise

(Zaki Warfel)

Trang 80

Trang 81

Ice Destroyers

(Zaki Warfel)

UX Health Check

(Labate & Govella)

Ask “What Have We Done at Sucks?”

Trang 82

Ice Destroyers

(Zaki Warfel)

UX Health Check

(Labate & Govella)

Ask “What Have We Done at Sucks?”

Establish a social relationship

Trang 83

IN WHICH WE

MAKE THE PRETTY SMARTER

& MAKE THE SMARTER PRETTIER

CHRIS

Trang 84

So, what’s wrong with the

“IA to Design” waterfall process?

CHRIS

Trang 89

Heavy burdern

Design = “Skinning”

Where’s the collaboration?

Clients ﬁnd IA documentation scary & confusing

CHRIS

Trang 90

visual concepting

3 - 5 “uick Hit” visual designs

Solve speciﬁc problems

Cross-team eﬀort

CHRIS

(Initial design concepts)

Trang 93

Task: Redesigning Carlisle’s

wideplankﬂooring.com

capitalizing on the unique

Carlisle story & selling process

CHRIS

Trang 104

Task: Redesigning

the Mozilla website while

keeping the content

& structure intact

CHRIS

Trang 116

So what does this process

(basically) look like, then?

CHRIS

Trang 118

IN WHICH WE

PUT OUR $ WHERE OUR ) IS

MARK JENN

Trang 123

(confused development cat)

Trang 124

IA Design Development

IA

Design Development

Waterfall

Improved Waterfall

Trang 128

(getting answers)

(confused cat)

Trang 129

(inventory file)

Trang 130

(screen shot of login

form)

Trang 131

(screen shot of inventory with just

“login” page showing)

Trang 132

form)

Trang 133

form with forgot

password link)

Trang 134

(screen shot of inventory with just

“login” page showing AND forgot

your password)

Trang 135

form with forgot

password link)

Trang 136

(screen shot of the reset your password

email form)

Trang 137

email is entered

wrong=

mark@markh.ut.com

Trang 138

(error page on forgot

your password)

mark@markhuot.com

Trang 139

(screen shot of password has been successfully reset page)

Trang 140

(screen shot of inventory with just “login” page showing AND forgot your password AND reset form AND reset

confirmation)

Trang 141

page)

markhot

••••••••

Trang 142

(screen shot of login page with an error)

markhot

••••••••

Trang 143

(screen shot of inventory with just “login” page showing AND forgot your password AND reset form AND reset confirmation

AND error page)

Trang 144

page)

markhuot

••••••••

Trang 145

(screen shot of success

login page)

Trang 146

(screen shot of inventory with full login

items)

Trang 149

Poppycock!

Trang 150

(screen shot/movie of ajax login

form—apple.com rip off,

web2.0 rip)

Trang 151

“Uhh ohh” pages

Trang 152

404 Pages

Trang 155

(example 1 of forgotten

pages with bland developer speak)

Trang 156

No Search Results

Trang 159

(separate screen shot

of no search results)

Trang 160

(screen shot of full

inventory file)

Trang 162

the BIG IDEA

Trang 163

the BIG IDEA

Trang 164

We choose and treat our clients

like we choose and treat our friends

the BIG IDEA

Trang 165

We (attempt to) manage

our projects with ﬂexibility

the BIG IDEA

Trang 166

We start our projects with engagement, depth, & energy.

the BIG IDEA

Trang 167

We sometimes lead with collaborative visual thinking

the BIG IDEA

Trang 168

We sometimes lead with collaborative visual thinking

We insure our ideas are fully considered and developed to

provide a consistent experience

the BIG IDEA

Tiêu đề	Project Management - Deciding Who Will Do What and Why
Thể loại	Essay
Năm xuất bản	2009

Định dạng
Số trang	169
Dung lượng	7,57 MB