Test on english for business (3)

TEST ON ENGLISH FOR BUSINESS 3QUESTION 1 Situation Your company, Salford Electrics, uses the Bellway Recruitment Agency to find new staff for your office and typing pool.. In the last m

TEST ON ENGLISH FOR BUSINESS (3)

QUESTION 1

Situation

Your company, Salford Electrics, uses the Bellway Recruitment Agency to find new staff for your office and typing pool In the last month they have sent a number of people who have caused problems for your Office Manager

Task

Write a letter of complaint of between 150 and 200 words to the Managing

Director of the Bellway Recruitment Agency Describe some of the problems caused

by the staff they sent to you, and request a meeting at an early date to discuss the difficulties and how they can be solved You may make up suitable names and addresses

[Your Name]

[Your Title]

Salford Electrics

[Your Address]

[City, Postal Code]

[Date]

Mr Alan Smith

Managing Director

Bellway Recruitment Agency

[Bellway Address]

[City, Postal Code]

Dear Mr Smith,

I am writing to express our concern and disappointment regarding the recent candidates your agency has provided for recruitment at Salford Electrics Over the past month, we have encountered a series of challenges with individuals who were referred

to us through your agency, causing disruptions and inefficiencies within our office and typing pool

Several of the candidates we received exhibited a lack of proficiency and professionalism that has had a negative impact on our operations For instance, one candidate failed to grasp essential software applications critical to our daily tasks, resulting in delays and errors in our workflow Another candidate demonstrated poor communication skills, leading to misunderstandings and frustration among the team

Furthermore, a lack of punctuality and reliability has been a recurring issue with some candidates, causing disruption to our scheduling and hampering the overall efficiency

of our teams Such instances not only strain our resources but also undermine the smooth functioning of our business

In light of these challenges, we kindly request a meeting with you at the earliest convenience to address these issues and explore potential solutions We value our partnership with Bellway Recruitment Agency and believe that open dialogue and collaboration are key to resolving these difficulties and ensuring a more effective candidate selection process in the future

Please suggest a suitable date and time for the meeting, and we will do our best to accommodate your availability We are confident that by working together, we can overcome these obstacles and continue to benefit from a successful and productive relationship

We appreciate your prompt attention to this matter and look forward to your response Yours sincerely,

[Your Name]

[Your Title]

Salford Electrics

QUESTION 2

Situation:

You work in the Marketing Department of a large bakery firm which owns 25 shops in your area In 2 weeks’ time the firm will celebrate 50 years in business with a Bread for Health Week in the shops There will be new products for customers to sample, including bread and cakes made from the original recipes All staff will wear the old-style uniforms of the 1950s Shop managers have already attended a very successful one-day training course about the new products, the uniforms and customer involvement, to prepare for the event

Task

Write a memo of between 150 and 200 words to all shop managers reminding them

of the Bread for Health Week Give them final instructions about arrangements such

as product displays and staff preparation to make sure the event is successful with the customers

Make up any relevant details

To: All Shop Managers

Date: [Date]

Subject: Bread for Health Week - Final Instructions

Dear Shop Managers,

As we approach the much-anticipated Bread for Health Week celebration, I would like to extend my gratitude for your dedication and enthusiasm in making this event a success With just two weeks left, I am writing to provide you with final instructions and reminders to ensure a seamless and engaging experience for our valued customers

Product Displays:

New Products Showcase: Set up prominent displays for the new products, including bread and cakes made from our original recipes Utilize eye-catching signage and innovative arrangements to entice customers to sample these delectable offerings

Health Benefits: Emphasize the health benefits of our products through informative banners and leaflets Highlight the nutritional aspects, showcasing our commitment to providing wholesome and nutritious options

Staff Preparation:

Uniforms: Remember to have all staff members don the charming old-style uniforms

of the 1950s throughout the Bread for Health Week This touch of nostalgia will create a delightful ambiance and enhance the overall customer experience

Product Knowledge: Utilize the insights gained from the recent training course to effectively communicate the unique attributes of the new products to customers Your confidence and knowledge will inspire trust and curiosity among patrons

Customer Engagement: Encourage staff members to interact actively with customers, offering product samples, discussing health benefits, and sharing anecdotes about the original recipes Positive engagement will foster a memorable and inviting atmosphere

Customer Feedback:

Feedback Collection: Set up feedback forms near the product displays to gather valuable insights from customers Their opinions will aid us in refining our offerings and enhancing future initiatives

Social Media: Capture captivating photos and stories to share on our social media platforms Leverage these channels to amplify the event's reach and engagement

I am confident that your collective efforts will contribute to a successful and enjoyable Bread for Health Week Thank you for your commitment to our company's legacy and our customers' satisfaction Please feel free to reach out if you have any questions or require further assistance

Best regards,

[Your Name]

Marketing Department

[Company Name]

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