Internship report internship task teaching assistant at ames english center

FACULTY OF FOREIGN STUDIESENGLISH LINGUISTICS MAJOR INTERNSHIP REPORT Internship task: TEACHING ASSISTANT AT AMES ENGLISH CENTER Supervisor:... A BRIEF DESCRIPTION OF THE CENTER Name: AM

FACULTY OF FOREIGN STUDIES

ENGLISH LINGUISTICS MAJOR

INTERNSHIP REPORT

Internship task:

TEACHING ASSISTANT AT AMES ENGLISH CENTER

Supervisor:

I would like to thank Ms Vu Thi Ly, Ms Bui Thi Thao from AEK Class, and Mr Pham Anh Trung and Ms Bui Thi Thu Ha from AET Class and my colleagues in AEKT Department, for giving me lots of support with the internship tasks during my intership I would like to show

my appreciation to Mr Nguyen Ngoc Hai – the Senior Admission Officer, and Ms Nguyen Thi Hai Hau – The Branch Manager, for providing me many improtant information about AMES ENGLISH Lach Tray.

COMPANY’S APPROVAL

1 INTRODUCTION 5

1.1 Purposes of the internship 5

1.2 Significance of the internship 5

2 A BRIEF DESCRIPTION OF THE CENTER 5

2.1 Organization 6

6

2.2 Functions & Business Activities 6

2.3 Detailed department description 7

3 INTERNSHIP DESCRIPTION 8

3.1 Specific tasks & Responsibilities 8

3.2 Experience learned from the internship: 10

3.3 Management techniques observed 10

3.4 Classroom skills employed 10

3.5 Problems encountered 11

3.6 Lesson learned 12

4 CONCLUSION 12

5 RECOMMENDATIONS 13

1 INTRODUCTION

1.1 Purposes of the internship

Providing opportunities to enter working environment, to apply acquired knowledge for specific tasks in businesses, corporations that use English for their work

Learning the way a business works and how to behave appropriately in business environments

Applying English language knowledge (Speaking, Writing, Listening, Reading, Interpreting, Translating) in the internship

Understanding more about procedures as well as formalities in a business or a company, having a clear orientation of my future occupation

Developing and improving skills such as communication skills, presentation skills, problem-solving skills,…

Having more responsibilities for tasks assigned, getting to know more about colleagues, being more energetic and more active

1.2 Significance of the internship

Providing a better perspective when completing the interhsihip assignment Acquiring necessary qualifications, skills, and knowledge that are not learnt during the time in university, so that having vital preparations for choosing appropriate occupations in the future Knowing more about an organisational structure and understanding more about its function and how it works Knowing how to behave and communicate, knowing how to cooperate with colleagues and managers to solve problems, and to achieve the best results in the tasks Being more flexible and decisive in any situations, coming up with solutions quickly in order to fulfill the tasks successfully

2 A BRIEF DESCRIPTION OF THE CENTER

Name: AMES English Center – Lach Tray Branch

Contact: 0225 3739 589

Address: A2 Building, Vietnam Maritime University, 484 Lach Tray, Ngo Quyen District, Hai Phong

Business sector: English for Kids and Teens, TOEIC, IELTS, Cambridge,

Communicative English

Products and services offered: Providing and teaching English courses

AMES ENGLISH was established in 2003, and after 15 years of developing, AMES ENGLISH has become the leading unit that applies artifical intelligence into teaching English There are over 40 branches of AMES ENGLISH in VietNam, Hai Phong has

three, namely Lach Tray, Thuy Nguyen and Hoang Van Thu AMES ENGLISH provides a variety of English courses, from English for Kids and Teens to Academic English,…AMES English Center in Lach Tray was established in May, 2013, and after nearly 10 years of functioning, the Center has become one of the branches that many parents and students entrust The courses in AMES are certified internationally With English courses for Kids and Teens, students will receive Cambridge Certificate With highschool students studying at AMES, they will be provided with IELTS Courses and receive IELTS Certificate

Being an intern at AMES ENGLISH Lach Tray, I would like to learn more about the organisational structure, how departments work together for the common goal In addition, I would like to learn how to work professionally in a business environment, jand how to adapt to it so that I could accomplish every task given

2.1 Organization

Organisational hierachy

2.2 Functions & Business Activities

The potential customers are students in Hai Phong (age from 8 years old to about 15 years old) These customers’ parents trusted AMES English Center and are willing to register for their children to study English in the center and they look forward to seeing their children can acquire and improve their English knowledge There are several

Branch Manager Regional Manager Chief Executive Officer

AEE Department Admission

Office

AEKT Department

Accountant

Department

ACSS Department

AEEM

SAO

AO

strengths of this center Firstly, the teachers at AMES English are required to have IELTS Certificate, and there are foreign teachers who are native people from England, South Africa, Australia,… Secondly, AMES English offer courses for every students from the age of four, for individuals who want to apply jobs that require English Thirdly, The courses in AMES are certified internationally With English courses for Kids and Teens, students will receive Cambridge Certificate after they finish their courses With IELTS learning, students will receive IELTS Certificate after they complete their examination Furthermore, the study schedules are flexible depending

on students decision, so it is rarely for students to be abscent from their classes However, there are many English courses so they can be sometimes difficult for teachers to deliver their knowledge at the same time But because the learning materials are so different, they create a diversity of lesson contents so that every student can time to get used to studying English and acquiring as much knowledge as possible

2.3 Detailed department description

I conducted my internship in AEKT Department which specializes in teaching English for teenagers (from 11 years old to 15 years old) and for kids (from 8 years old to 10 years old)

My team members:

Phuong Ha, Tran Tien Dat, Thu Trang, Khanh Linh (part-time employees)

Dung, Nguyen Quang Minh (both are part-time employees)

Most of my intership I worked in AET Department, I taught English and supported students with their studies I worked as a teaching assistant and I worked approxiamately 12 hours a week, each shift took 2 hours I taught English to a group of

5 students (sometimes 6, depending on total number of students of one shift) I used my English knowledge and some soft skills such as communication skills to deliver what students need to learn and acquire

Everyone in the Center got along and they helped me a lot during my intership The organization was effective when they divided several levels that were suitable for students to learn These levels are: Pre-Starters, Starters, Movers, Flyers, KET and PET, and Specific (for students who learnt Grammar only) In AET Class, the students were levelled from Flyers to PET (some were at Movers) In AEK Class, the levels are from Pre-Starters to Movers

At the beginning of the week, I had to register for my work schedule which was the shifts available for me Then the supervisors would decided the shifts that I had to work I worked 12 hours a week (sometimes 14 hours, depeding on the number of shifts The working condition was very convenient, the room is wide enough to fill 5 to

7 tables (including desktops for supervisors) My supervisors and my colleagues were very helpful Whenever I had difficulties (especially on the first days of my internship), they supported me and I learnt a lot of things from them, such as being more active at work, how to working under pressure,…

There were several activities that I particiapted when I was taking my internship Me and my colleagues and my supervisors decorated our department as we celebrated Mid-Autumn Festival by hanging beautiful lanterns and stars,…Furthermore, at Halloween, AMES hold an event to celebrate the occasion by organising some activities such as music and fashion show, visiting haunted house, watching movies,…To prepare for the event, I joined with my colleagues and my supervisors to decorate our offices with balloons, stickers with an edition of Halloween And at the event, we dressed up our own Halloween costumes to enjoy the atmosphere of the occasion with our students and their parents

3 INTERNSHIP DESCRIPTION

3.1 Specific tasks & Responsibilities

On Monday, when a new schedule was uploaded on my department Facebook group, I had to register for my week schedule which was putting a tick in the shifts that I could

go to work The my supervisors, who are also my managers, would decide and arranged my workimg shifts I started working from Monday to Sunday morning Most

of my shifts took place in the evening because students had to go to their school in the morning and in the afternoon Each shift had the amount of time of 2 hours, and I worked about 12 hours a week (sometimes 14 to 18 hours, depending on the number of students coming to the class in a day) On the first days at work I had several difficulties on how to be familiar with the place where I was an intern, how to make friends with my team members and how to behave in a business environment I had to remember the levels of the English courses that students were learning and that took

me a few weeks to get used to the levels Furthermore, there were a lot of tests that need to be given to students and I had to remember when students would do their exams For example, after every Unit in Student’s book there would be Unit Tests, after students finished studying Unit 1 to Unit 5, Unit 6 to Unit 9, there would be Final Tests And these are the points that I had to put in my mind

To assist me with my internships, I had to meet my supervisors I worked at AET Department and AEK Department, each department had its own supervisors The AEK supervisor is Vu Thi Ly, who first contacted me after I applied my CV to the center And the AET supervisors are Pham Anh Trung and Bui Thi Thu Ha All of the supervisors are full-time employees and teachers in their department My other team members included Pham Le Anh Dung, Nguyen Quang Minh, Nguyen Quang Huy, Bui Phuong Ha, Vu Doan Khanh Huyen,… and they were working as part-time employees

In AEKT Department, I was assigned to be a teaching assistant and taught English to

my students In the morning, my shifft started from 8 o’clock to 10 o’clock In the afternoon, the time started from 3 o’clock to 5 o’clock and from 5 o’clock to half past 7

in the evening Before I taught my students, there were some tasks that needed to be done First, students’ homework must be checked and any students who didn’t complete their homework, their parents had to be inform about this situation immediately After that, I needed to note the date and time that students attended in class in something called syllabus which was a report that contained lesson contents of

a course Then I checked students’ homework to before telling them to learn new lesson, and I took attendance for my students There were three types of book: Student’s Book, WorkBook and Worksheet (which contained reviewed exercises of the lesson) Every student learnt only 2 pages in Student’s Book and Workbook, and I had

to check student’s answers in his/her exercises to see if they are right or wrong so that I could assist students to avoid their mistakes (if any), as well as with new English knowledge that they were learning In the classrooms, there are some tools that I used

to assist me with my teaching such as MyAMES App (which is an app providing listening files for students) and Tflat (an online dictionary) At the end of class, I assigned homework to my students and reminded them about completing their homework before next lessons When I went home from work, I did administrative work which was giving my comments about student’s performance in class I did it on

a website called softech.edu.vn On the system, I added students’ lesson contents, their homework and comments about them in class (including how much knowledge they had acquired, whether they had finished their previous homework and their discipline while learning) During the time in class, students had to keep silence and focus on their studies, especially when they were taking exams There were 3 exams that students in AMES needed to take: Unit Tests (taken at the end of every Unit), Mid-term Test (taken at the end of Unit 2 and Unit 7 of Student’s Book)

PRE-STARTERS

PreStarter 1 Hang Out PreStarter 2

Starters 3, Starters 4 Big English 2

Movers 3, Movers 4 Big English 4

Flyers 3, Flyers 4 Big English 6

KET KET 1, KET 2 Gold Experience A2

PET KET 3, PET 1 Gold Experience B1

PET 2, PET 3 Gold Experience B1+

Every student learnt their category in 30 days, in Day 15th, they would do Midterm Tests, and Final Tests in Day 30 (for Gold Experince Books), in Day 12 and Day 30th th th respectively for Big English Books Before Midterm and Final Tests, I gave students a specific amount of time (usually 30 minutes) to review what they had learnt, then they would do their tests In these tests, I assisted my students with the Speaking Test which contained a series of questions that needed to be answered After that, I did a video shoot for my students with their Speaking Test examiners who were foreign teachers When I carried out my internship, I realized that the things that I learnt at the university and the things I did at the center were quite different Although I had a chance to use

my English knowledge to teach students and to revised them for myself, there were a lot of other skills that I hadn’t learnt before, such as managing my students

Furtthermore, because my department was shortage of human resoures, I was offerd an opportunity to take a role as an administrator As an administrator, my job included several tasks such as taking attendance on an Excel file by filling names of students studying previous class, filling the number of hours they studied in particular, and marking Midterm Tests, Final Tests, and writing a report based on the results of the tests, and sending them to students’ parents so that they can know about their children’s performance in class As an administrator, I had to register for four more shifts in a week, and the working time in the morning is from 8 o’clock to 11 o’clock, and from 3 o’clock to 5 o’clock in the afternoon The work as an administrator was a meaningful experience to me, although its tasks were demanding, too

3.2 Experience learned from the internship:

There were some responsibilities that I were entrusted during my internship period, such as being energetic, being enthusiastic,…And during my internship, I gained several skills and qualifications I learnt how to manage my working time and my finance wisely, I acquired more knowleadge about techonology, such as how to print a document which was the skill that I hadn’t done before I felt that I was more and more active and more and more responsible for what I did, so that I could adapt quickly in any business environment And I had a chance to reinforce some skills that I had acquired such as communication skills, problem-solving skills, working under pressure… And above all, my internshop met my expectation because of several reasons Firstly, I had an opportunity to work at a well-known English Center, I had many colleagues who were part-time employees and were my friends as well Secondly, I learnt a lot of things that I learnt during my internship such as skills, qualifications and knowledge Thirdly, the most wonderful was that I become an official part-time employee and was paid an amount of salary at the end of every month, and was received some bonuses for my excellent performance I think the experience gained during my internship will have a significant influence on my future career plans I will have much clearer plans for choosing a suitable occupation The experience will help me become adaptable in any business environment and get on well