[...]... update the second edition new authors have been drawn from my colleagues at DEGW who have provided an international dimension Most of the chapters in the first edition have stood up well to the test of time The greatest changes have not surprisingly, been the sections on information technology, management and procurement, and working solutions Contributions from the first edition have been reviewed by the. .. CYCLES In the early 1980s, I startled a gathering of sixth form business studies teachers by predicting that the jobs in banking and insurance for which they were grooming their students, like the jobs in shipbuilding which they had previously promoted, might well wither away under the impact of the new information technology Having just come to terms with education for the service economy, they were... close to Schiphol The hotel could use the facilities during weekends and during the 8 weeks in the summer, and would be returned the facility INTRODUCTION :THE CHANGING WORKPLACE 7 after 5 years By projected logos, changing nameboards, and the construction of a small raked theatre for the formal training sessions (which became a cabaret theatre at weekends), both the parties could maximise the use of space... competitive they would have to rethink the way they worked and how they used technology Simply to superimpose the new technology on old working patterns was not yielding results Reinventing the Workplace set the agenda for change and provided some examples of how leading edge companies had 2 REINVENTING THE WORKPLACE responded .The new paradigm of work, given the transition from a service to a knowledge... migrated from hardware to the design and servicing of products, and as knowledge became the major asset, many corporations sought to reduce risk and improve the quality of their services by outsourcing their accommodation IBM, the leader of the computing industry through much of the twentieth century, anticipated the restructuring to a knowledge economy in the early 1990s and recognised the need to reinvent... research on the impact of new technologies on work, the work process and workplace In 1994, he wrote and published The Cordless Office Report, and ten years on published the Wireless Workplace Report that looks at the impact of new technology, primarily wireless, on people’s behaviour within the built environment He has written two books on the future of the workplace ,The Creative Office and The 21st... systems, which then affect conditions created for users and occupants, for example, working at desks or in workgroups In this sense, buildings have one layer at the largest scale setting the constraints for the next level down, and then so on down the layers.3 The layers also correspond roughly to the professions that deal with them in the planning and design process, with planning operating at the larger... about the future and, in the case of individual buildings, about how best to prepare briefs for their design In the following section, we look at changing constraints at the larger scales and then move on to the smaller scale of the workplace THE LOGISTICAL CITY Our main theme is that society is entering a new era, for which we offer the term ‘Logistical City’ to describe the aspects of it which affect... Prahalad in Competing for the Future (Harvard Business School Press, 1994) suggest that the success of organisations, as we enter the twenty-first century will be dependent on , competing for the acquisition of industry foresight’ This section sets out scenarios for the city the real estate industry and the , settings in which we work In the future, the ability to organise the logistics of space and... for the thinking that has continued to flourish in the practice In the field of communications technology, Bill Southwood of Arup Communications has been an inspirational collaborator in unravelling the relation between technology, buildings and the businesses they serve John Connor in the first edition provided a telling contribution from the viewpoint of a commentator who began his career in IBM, then .