INTERNSHIP REPORT Vnlogs export and import joint stock company

THUONG MAI UNIVERSITY FACULTY OF ENGLISH  INTERNSHIP REPORT Company VNLOGS EXPORT AND IMPORT JOINT STOCK COMPANY Supervisor Ha Thi Vu Ha Student Tran Thi Thao Class K54N6 Student Code 18D170286 H[.]

THUONG MAI UNIVERSITY FACULTY OF ENGLISH

Student Code : 18D170286

Ha Noi, 2021

to enhance my practical skills and my knowledge Especially, it brought to me a few valuable experiences about applying business English when working in such a real business environment

Besides, I wish to express my appreciation to VNLOGS JSC, my boss and colleagues for the knowledge imparted during my academic tenure as well as for his advice and encouragement

Finally, I would like to express my gratitude toward teachers at the Faculty of English – Thuong Mai University in general and Ms Ha Thi Vu Ha, my supervisor

in particular who instructed and supported me a lot to fulfill the report

Many thanks for all your help and best regards

Ha Noi, 15th January, 2022

Student Tran Thi Thao

TABLE OF CONTENTS

ACKNOWLEDGEMENTS i

TABLE OF CONTENTS ii

LIST OF TABLES, DIAGRAMS AND IMAGES iii

LIST OF ABBREVIATIONS iv

INTRODUCTION v

CHAPTER 1: OVERVIEW OF VNLOGS EXPORT AND IMPORT JOINT STOCK COMPANY 1

1.1 General introduction of VNLOGS 1

1.1.1 General introduction of VNLOGS 1

1.1.2 Formation and development 1

1.1.3 Fundamental business Activities 2

1.1.4 Organizational structure 4

1.1.5 Some business results in the period of 2019-2021 6

1.2 Information of intern department- Docs Dept 7

CHAPTER 2: PROCESS INTERNSHIP 8

2.1 Detail information about the internship process 8

2.2 Challenges and lessons learned 9

2.2.1 Difficulties 9

2.2.2 Personal experiences acquired 11

CHAPTER 3: REALITY OF ENGLISH USAGE 12

3.1 English usage at the company 12

3.2 Proposing solutions to problems using English 13

CHAPTER 4: SUGGESTED THESIS TOPICS 15

CONCLUSION vi

REFERENCES vii

LIST OF TABLES, DIAGRAMS AND IMAGES

No Name Content

1 Image 1 Logo of VNLOGS Export and Import Joint Stock Company

2 Diagram 1.1.3 Organizational chart of VNLOGS

3 Table 1.1.5 Business results in the period of 2019-2021

LIST OF ABBREVIATIONS

No Abbr word Lengthen word

1 VNLOGS VNLOGS Import and Export Joint Stock Company

2 WTO World Trade Organization

8 A/N Arrival Notice

9 D/O Delivery Order

INTRODUCTION

To the extent that increased incomes will increase the range of choices and capabilities enjoyed by households and governments, economic growth will enhance human development In the other words, the economic growth is more increasing, the human needs are higher Therefore, the appearance of logistics meets the needs of transnational transportation, storage, supply of goods and helps people make the best use of resources If logistics were only used within a small range in the past, now it can be said that logistics is the blood circulation of the world economy when it represents the integration of communications, transportation, inventory, warehousing, delivery of raw materials, and packaging

In 2007, Vietnam marked a major turning point when it became the 150th member of WTO It created conditions for stimulating the exchange and trade exchange between Vietnam's economy and the world day by day The logistics industry has also grown since then Many logistics companies were born, taking on many roles in transportation, freight forwarding at home and abroad With that advantage, in 2015, VNLOGS Import-Export Joint Stock Company was officially established Following the development of many other logistics companies, operating

in the field of transportation as well as customs clearance

On the other hand, one of the important characteristics of logistics is the implementation of international transportation transactions, between these countries with other countries, so it is necessary to have a tool to exchange and carry out commercial transactions business, that's Business English Therefore, it is possible to confirm more about the great role and importance of Business English in today's integrated economy Acknowledging that importance, I have decided to choose VNLOGS Import and Export Joint Stock Company as a place where I have conditions

to learn, experience a practical working environment, enhance my knowledge and skills of English

Therefore, all of the experience and meaningful lessons at VNLOGS will be shared through this internship report I hope the report will be a testament to the achievement that I have gained in the internship program, to help me complete an intern course best and lead to the right path for my future career

CHAPTER 1: OVERVIEW OF VNLOGS EXPORT AND IMPORT

JOINT STOCK COMPANY

1.1 General introduction of VNLOGS

1.1.1 General introduction of VNLOGS

VNLOGS was officially established on September 21, 2015 and put into operation by a team of professional and experienced founders

• Name: VNLOGS Export and Import Joint Stock Company

• Transaction name: VNLOGS., JSC

• Type of business: Joint stock company

• Tax Code: 0107001486

• Address of Headquarter: No 8B Phu Minh, Co Nhue 2 Ward, Bac Tu Liem

District, Hanoi City

• Legal representative: Mac Huu Toan

as a forwarder, not directly transporting goods

In its early days, the company provided import and export entrustment services, document management, and logistics for domestic and international business At this time, the company mainly developed the logistics service route Korea - Vietnam Two years later, the company decided to move its new headquarters to Le Duc Tho street, Nam Tu Liem district with more modern equipment and space In 2016, the year of rapid market demand, VNLOGS continued to open more specialized inspection and licensing services Next year, the company deployed more export logistics services In 2018, a growing VNLOGS with the capital contribution of one shareholder The company continues to set up logistics services to import goods from China by sea, expand its scale and develop many new services such as customs and warehousing services, and adds more import entrustment services by sea At the present, VNLOGS not only builds a large customer network but also offers more high-quality services to meet the needs of many customer groups The company strengthens export and import operations in many markets such as Indonesia, India, Korea, Japan, the United States, and establishes a purchasing department to carry out activities of sourcing, ordering, and purchasing goods from China at the request

1.1.3 Fundamental business Activities

Functions and duties of the business

Functions: VNLOGS is a company that performs the functions of transportation,

forwarding, importing and exporting goods, consulting, agents etc for domestic and foreign businesses operating in the field of transportation, forwarding and

exports of goods

Some main functions:

• Perform work related to the process of transportation and delivery of goods: loading and unloading goods, carrying out customs procedures, delivering goods

to the carrier for transport to the specified place, receiving import and export

entrustment, coordinating

• Cooperate with domestic and foreign organizations to carry out transportation, delivery of import and export goods, diplomatic goods, goods in transit, goods at

trade fairs and exhibitions, documents

• Trading in other types of goods

The main task:

• Building a plan and organizing the implementation of the Company's business services according to current regulations Focusing on preserving and developing the company's capital, bringing the highest profit; To properly and fully comply with all taxes for the State

• Carrying out the delivery and transportation of goods by advanced, reasonable and safe methods on channels and routes, ensuring safe goods within the scope of their responsibilities

• Together with businesses in the same field, complete the supply chain to meet the increasingly diverse business needs of customers, domestic and foreign partners

• Focusing on training and improving the professional qualifications of staff, in order to always have enough capacity to serve the development process of the company now and in the future, it requires all employees together with the management board The company's leaders must strive to work hard, promote creativity and dynamism at work Continuously improving service quality to bring the best satisfaction to customers

Goods and services of the company

According to the announcement of establishment registration of VNLOGS Export Joint Stock Company, the main business areas include:

Import Other service activities related to transportation (main business lines)

- Commodity import and export entrustment

- Some other fields

VNLOGS provides customers with the following main services:

- Customs services: the company provides services such as declaration and customs clearance for the shipment, representing the business in carrying out the goods inspection procedures, applying for specialized licenses (if any), etc

- International shipping services: with a network of agents in foreign countries, VNLOGS provides sea freight services for full containers, retail containers, door-to-door delivery services, etc

- Energy labeling service: the company provides the service of certifying that the goods are not subject to testing Energy efficiency and energy labeling, the service

of taking samples for testing Energy efficiency and the service of applying for declaration of stickers fast energy label

- Import and export entrustment service: is to receive import and export entrustment, to represent these businesses and individuals to carry out import and export activities

- Acting as an agent for foreign shipping lines and carriers and serving foreign

1.1.4 Organizational structure

There are four main departments in the company, namely Purchasing, Sales & Marketing, Logistics, Finance- Accounting- HR Dept Each dept has its duties which always support others with the same aim to help the company develop and increasingly reinforce its position in the market

Board of DirectorsBoard of Managers

Purchasing

Sales &

Marketing Logistics

DocsOps Finance– Accounting– HR

Diagram 1.1.3 Organizational chart of VNLOGS

Specific tasks of each department

- Board of Directors: They will be the management agency of the company, having

full authority to decide on all issues related to the rights and obligations of the company, as well as the right to decide on development strategies, organizational structure model, the establishment of subsidiaries, branches of the company

- Board of Managers: In general, the director has to run the company's day-to-day

operations and be responsible to the board of directors for the performance of assigned rights and obligations, is also a source of customers for the company And the deputy director is mainly responsible for logistics, purchasing and sales dept

- Purchasing Dept: is accountable for sourcing and placing orders according to

customer requirements It is also in charge of negotiating, selecting and managing

suppliers; managing, tracking and reporting related to purchasing activities

- Sales & Marketing Dept: finding new customers through the main channel:

Facebook, taking care of customers by making an appointment at the company Offering rates and services of the company and coordinating with other depts to bring goods back, handle problems if any, and notify customers about the status of the shipment Besides that, they are running advertising programs to find potential customers, managing a large group on Facebook "Import-Export-Logistics Community" and the company’s website

- Logistics Dept:

+ Docs dept: managing and storing documents and official documents, making customs dossiers and necessary official documents to help the forwarding department successfully complete the assigned work; is responsible for booking ships, freight, issuing bills, delivery orders, making documents, making notices of incoming goods, contacting customers, shipping agents

+ Ops dept:

• Transmit customs declaration

• Do C/O and other specialized licenses

• Support to pay taxes, clear export goods or pick up goods at Customs Departments outside the border gat, airport, port

Sub FinanceSub AccountingSub HR Dept:

• Financial officer - accountant: supervise the financial revenue and expenditure according to the provisions of current law, make financial balance plan, calculate business performance; strictly comply with the state's policies on finance, insurance, tax, depreciation, and salaries for the office, settle debt collection, organize accounting, finalization and periodical reports

• HR officer: Organize and manage human resources in the company, in charge of labor recruitment, timekeeping, health care, insurance, building working regulations, informing employees' rights and obligations

1.1.5 Some business results in the period of 2019-2021

2019 63,184,390,000 9,477,658,500

2020 88,992,756,000 40.84611 12,903,949,620 36,15124

2021 93,399,709,000 4.95204 14,943,953,440 15,80914

Table 1.1.5: Business results in the period of 2019-2021

(Source: Accounting Department of VNLOGS)

In the context of the Covid-19 pandemic with complicated happenings, looking at the business results table, it is clear to see that the business activities of VNLOGS in particular and the import-export and logistics service companies, in general, are heavily affected In 2020, the company's revenue increased by 40,84611% compared

to 2019, while the growth percentage in revenue in 2021 only increased by 4,95204% However, in the context of the decline in global production and export, the business still continued an increase in revenue and profit, increasing by 15,80914% compared

to 2020 It proves that to get such results, the enterprise had to try a lot in cutting business costs in parallel with expanding its field of activity with the aim of maintaining such growth This is the result of the shift when the additional payment from a few hundred to thousands of dollars per container has pushed up export costs suddenly, these amounts are not anticipated and the increase is so high that enterprises

are at a high risk of loss In a situation of record-high freight rates, enterprises have shifted the structure of goods that usually go by sea from China to by land Expand and find many road agents in China This shift in demand is a big step forward in the company's operations in the future, reducing costs and reducing delivery time Although the organization and management apparatus of enterprises is still weak, so

in general, cannot have enough strength to compete with large domestic companies,

in that difficult situation, with the best efforts of the company's staff, with the brand recognized by partners and customers for many years, VNLOGS has come up with its own strategy to hit the niche market in order to exceed the target revenue target

In brief, the business and financial production situation of the company in recent years

is quite good

1.2 Information of intern department- Docs Dept

When I joined the internship program at VNLOGS, I had the opportunity to work in the Logistics Dept as a documentation intern and Mr Dao Quang Anh guided

me throughout my internship program Docs is an important dept in the logistics industry, the job is to make import-export documents such as bill, arrival notice, invoice, packing list for the company's customers The job requires us to have experience and good relationships in case there may be problems with shipments that are difficult to clear customs and work with state agencies We will also work with customers, consulting customer care about administrative procedures, especially related to tax exemption and reduction, applying for quota permits, bills of exchange Finally, it is particularly necessary to check carefully with the procedures and documents before being delivered to customers and related parties