business focus elementary studen''''t book docx

page Focus on grammar page You and your job Countries 4 Present simple 1: be and yes / no 6 Nationalities questions Jobs my, your, his, etc.. Products and Company types 12 Present simpl

John Hugh Robert McLarty

Business Focus online _ Www.oup.con/elt/businessfocus

OXFORD UNIVERSITY PRESS

page Focus on grammar page

You and your job Countries 4 Present simple 1: be and yes / no 6

Nationalities questions Jobs my, your, his, etc

Pronunciation: Word stress Pronunciation: they’re vs their, etc

Products and Company types 12 Present simple 2: Regular verbs 14 services Company activities and yes / no questions

Location Company buildings 20 Present simple 3: there is / there are 22

World regions and wh questions

Pronunciation: Word stress

fey] 420 and advice Equipment 28 Imperatives: do and don’t 30

Zero conditional 32

Decisions Paperwork 36 Past simple 1: be and regular verbs 38

Emailing an order Emailing a colleague

“ REVIEW:

Pati Eat in or take out? 44 E

[ETS] sccictizina Adverbs of frequency 46

Past simple 2: Irregular verbs 47 Workplaces 52 Prepositions of place 54 Departments Prepositions of movement 57 Responsibilities Emailing directions

Describing people 1 60 Present continuous 1: Present 61 Describing people 2 63

Emailing before a meeting

fee) Competition Competition 68 Comparatives 70

Numbers 2 Pronunciation: Weak forms

Travel 76 Past simple 3: travel stories 78

Airport Emailing after a trip

Hotel

Lifestyle Annual calendars 84 Present continuous 2: Future 87

Months and dates Emailing travel details

Teamwork Working in teams 92 REVIEW: Present continuous: 94

Multilingual Key Words 138

Multilingual Key Expressions 144

L Focus on expressions page Focusoncommunication page Focus on business issues page

Saying hello 8 Getting to know you 10 Jobs and computers 11 Spelling Filling in a form

Can I / Can you ? 16 Ordering products 18 Telemarketing 19 Emailing requests Emailing an order

[ Numbers 1

Meeting people 24 The conference game 26 Office location 27

Help 31 The SOS board game 34 Buying help 35

| Suggestions SE)

: Emailing suggestions

Apologizing and promising action: Quick decisions 42 Difficult decisions 43

; I’m sorry, I'll Emailing a colleague

Pronunciation: Sentence stress 40

Making conversation 48 The café conversation game 50 The business lunch 51

Showing the visitor round s5 _ The company visit game 58 The perfect workplace 59

1 Pronunciation: linking

Voicemail 64 The voicemail game 66 A family business 67

Emailing messages Checking 65

L

would like / prefer 72 Making a customer's choice 74 Competitive advantage 75

| agree / disagree

Ỉ Time and travel information 80 The travel game 82 Business travel: likes and dislikes 83

Emailing for travel information

GRAMMAR

Present simple 1: be and

yes /no questions

<2 Look at these people Say where they are from, using words from the box

See the example

eas

Pilar is from Spain Say el

the UK Japan Germany

France Spain the USA

© For more practice,

see CD-ROM, Key Words and Video Language

2 Say the nationality of these companies See the example

Michelin is a French company

sales rep financial director personal assistant

technician persennelmanager receptionist

2 Which jobs in 5 are in your company?

8 What other directors, assistants, and managers are in companies? See the examples

My country: My nationality: Lal

My job: Nationality of my company:

10 —2 Work with a partner Tell him / her about the information in 9

I’m from Times I’m a/an My company is

11 <2 Now tell the class about your partner

He’s / She’s from He’s / She’s

He’s / She’s a/an His / Her company is

The letters BP and the Helios logo are registered trademarks of BP p.l.c and are used with kind permission

France Germany Italy Japan Spain Switzerland the UK the USA

director manager receptionist sales rep technician

Unit 01 /You and your job = S

a

® For more practice,

see CD-ROM, Video

Language Clips, unit 1

2 1.4))) Listen to this conversation What picture do they describe, a, b, or c?

3 (1.4))) Listen again and complete the questions and answers See the examples

1 Who ’ His name’s Bruno

2 What Export Manager

3 he English? French

4, 's the woman with him? name’s Mercedes

5 What nationality .she? - She’ from Spain

KEY GRAMMAR

My I’m / I'm not Am1

Your You're / You aren't Are you

His He’s / He isn't Ishe

Her name SheS / She isnft English Is she Spanish?

IS ItS /lt isnt JSiIEx:

Our We're / We aren't Are we

Their They're / They aren’t Are they

Her name’s Pilar She isn’t English Is she Spanish?

4 <2 Work with a partner Student A, turn to File 1 on page 100 Student B, turn

to File 31 on page 110

5 Read the interview at the top of page 7 Complete it with words from the box

below See the example

my your his our 6 are

it’s were theyTre isn’t arent their

3 2 1 Party!

Rosa Gonzalez is the CEO of 3 2 1 Party! Her company

organizes office parties and other company events

Who are © colleagues?

ROSA Well, ” a family business ® husband, Ben,

is the Financial Director And ° two sisters are sales reps —

10

fF jobs are quite difficult And my little brother, Jake — he

an employee of the company, but he helps when

we're busy

you often at work at weekends?

ROSA No Office parties are on weekdays

TK.6 6 (C1.5))) Listen and check your answers to 5

7 2 Work with a partner Ask and answer questions about Rosa Gonzalez and

3 2 1 Party! See the example

Is Rosa the CEO? / the Financial Director?

Yes, that’s right / No, she’s the CEO

| Rosa | only in Boston? |

| | her compan’ | I f thị 2

| | pany an employee of the company?

Is | her brother | the CEO?

| Are | Ben | in New England?

| | _ his sisters | at work at weekends?

| | | they | the Financial Director?

fad —— = Roel af

au f° 8 (1.6 »)) These words are similar in pronunciation Listen and write the

missing words Then listen again and repeat

their / they’re your/youre he%s/his

1 name’s Bruno 4 company is in New York

2 at the hotel now 5 assistant is on the phone

3 in the Green Room today 6 the CEO of the company

9 2 Make sentences about you Use the verb be See the example

I’m (not) Spanish

Spanish

My company American

English important in my company, English important in my present job

Unit 01 /You and yourjob 7

FOCUS ON EXPRESSIONS: Saying hello, spelling

1 2 Look at these pictures One person knows you well Which one?

2 | Who says these sentences, a, b, or c?

1 Hello My name's Bianca Carlo Nice to meet you

2 Hello I’m Jeff Dawson, Sales Director How do you do

3 Hi, Pat It’s good to see you again

| P (1.73) Listen and check

4 (C1.8` Match responses a-c to 1-3 in 2 Then listen and check

a Pleased to meet you I’m Jenny Jiang, Purchasing Managet

b And you How are you, Paul?

5 (C1.9))) Listen and complete this visitor board with names from the box

m6 (G1.9))) Listen again and complete these extracts from the conversation

Alexsi_ We have an appointment with Mrs Da Rocha

Eva Oh hello Nice to ! you, Mr Gorski I’m Eva, Maria Da

Rocha’s assistant

Alexsi Nice to meet you 7 lđ

my assistant, Elzbieta Wozniak

Eva

Maria Alexsi You’re here ° YOU again

Alexsi And you, Maria How are you?

Maria Im Š,

Alexsi Not so bad Maria, do 19 Elzbieta? She's my

new assistant

Maria No Nice to meet you

7 © Work in groups of three, A, B, and C Have a conversation like the one in 6

Then change roles and have the conversation again

fQj ni ao, Ị

| Ki Hộ di mH L You have a meeting with B You have a meeting with A You work with B You don’t

Sas You know B, but not C Say hello and introduce C know A

4E | 8 (1.10) Look at the letters of the alphabet Listen and repeat Why are the

letters in these groups?

1:.A H4]: 5 O 2MBSOAD ERG EPS TV; -(Z) 6 QUW

3 FLMNSX (2) TOR

Are Ys

‘ (G1.11))) How do you spell Gorski? Listen and check

10 2 Work with a partner Student A, turn to File 2 on page 100 Student B, turn

to File 30 on page 110

KEY EXPRESSIONS Introducing yourself:

Introducing another person:

Saying hello to someone you know:

Spelling:

Hello I’m / My name’s How do you do

Do you know ? This is

Hello / Hi How are you? I'm fine / very well / not so bad And you?

How do you spell that? That's

Nice to meet you

Unit 01 / You and your job

((1.12))) Two businessmen meet at a hotel breakfast Listen to their

conversation What things are the same and what things are different? Complete this table with ticks (VW) See the examples

SAME 1 DIFFERENT FIRST NAME Lá

LAST NAME v NATIONALITY

COMPANY COUNTRY JOB

NIGHTS AT THE HOTEL

(1.123 Put these words in the right order Then listen again and check

you / how / that / do / spell ? from / you / where / are ?

company / with / you / are / what ? office /’s / your / where ?

here / long / are / for / you ?

Work in small groups Student A, turn to File 7 on page 102 Student B, turn to

File 36 on page 111 Student C, turn to File 14 on page 103 Student D, turn to

File 29 on page 109 Complete the hotel registration form below

Registration form Travellite ›

Hotels &

(Please tick box)

© Work with somebody in your group You meet for the first time at a hotel

breakfast Have a conversation, like the one in 1 What’s the same and what’s

different? Use the questions in 2 to help you See the example

A_ Hollo, my name

B_ Nice to meet you I’m

2 Change partners and have the conversation again

FOCUS ON BUSINESS ISSUES: Jobs and computers

1 Match these jobs to the computer screens Are the jobs interesting or boring?

accountant design engineer computer programmer

Jobs and computers

3 | What are their jobs? Choose from the jobs in 1

1 Pauls 29 Karine 3 Surinder ,

4 (C1.13))) Listen again How many hours do they spend on the computer?

What do they think of their jobs?

— I work with numbers / money / ideas / products / people

- I’m on my computer for 1-3 / 4-6 / 7-9 hours per day

— lLuse Word / Excel / Access / other programs

— I like / don’t like working on my computer

— My job is interesting / boring because

END-OF-UNIT QUIZ

1 What nationality are people from these cities? 4 Choose the correct word

Madrid London Milan Tokyo New York a His /Her name is Maria

2 Find the names of the countries b_ Are they / their from Spain?

c HeS /His a photographer

ee d_ They aren’t / are’nt here at the moment

pare aD) 5 Respond to these sentences

3 Match words in A and B to find the names of three jobs a How do you do

A personal sales computer

B programmer assistant rep

b How are you?

c Do you know my colleague, Samira?

d_ Nice to see you again

Unit 01 /You and your job 11

Products and services

FOCUS ON WORDS: Company types, company activities

1 | C2 Work with a partner Answer these questions, then turn to File 3 on page 100

and check your answers

What nationality are these companies?

Toshiba Sony Kikkoman

Which company in 1 isn’t an electronics company?

These companies produce the same thing What is it?

Fiat Peugeot Volkswagen Seat What nationalities are the companies in 3?

What do these companies produce?

Philips Bayer Microsoft

What do these companies provide?

Banco do Brasi AllianzWorldwide CNN

3 (2.1))) Listen again and complete these sentences

1 Natasha works for a

to companies

2 Miska works for a company which produces

industry

3 William works in , industry

4 | Acompany produces products and it provides services Look at the table below

1 Write product or service next to the words in C See the example

2 Make sentences for the companies See the example

Sony produces electronic equipment

Bayer provides electronic equipment !

Microsoft produces insurance 2

Sony software 3 | a

Toyota personnel Lloyds | pharmaceuticals

5 ((2.2))) Listen to these sentences from a presentation about Toyacar Number

the pictures in the order you hear them

7 | Prepare a presentation about your company

Use some of the sentences below

I work for

We produce / provide

We develop

We export to ,

We sell our products to ee

We buy from companies in

We deliver our products by

FOCUS ON GRAMMAR: Present simple

1 CJ is a Korean company with different business areas Match these pictures to the

business areas in the box below

Bio Pharma Home Shopping and Logistics

Food and Food Service Entertainment and Media

Now match the business areas in 1 to a-d below

PRODUCTS AND SERVICES

Sugar and cooking oil

The company 2 Testaurants, cafés, and food shops

liều meals for restaurants, schools, and hospitals

medicines to countries around the world

new biotechnological products

films for the Korean market and abroad

Ims from foreign production companies

a home shopping service

transport and delivery services |

ee

3 | ((2.3))) Listen and complete the sentences in the table in 2

So 4 ((2.4))) Listen to these sentences from 3 again Underline the correct word in

italics

1 The company operate / operates 4 We export / exports~

2 It provide / provides 5 We develop / develops

3 We produce / produces 6 They provide / provides

Work with a partner

1 Name a company from a business area in 1

2 Use the words from 4 to talk about the company See the example

Canal Plus is a media company It produces films for the European market

Tk 14 bad 6 (2.5))) Listen to these sentences from 3 again Complete the questions and

answers

export these products?

produce films too?

customers on the Internet?

KEY GRAMMAR

1/You/We/They produce He / She / It produces

1/You/We/They donft produce He / She / It doesn’t produce

Do I/you/we /they produce? Does _ he/she / it produce?

Yes, 1/ you / we / they do Yes, he / she / it does

No, 1 /you / we / they don’t No, he / she / it doesn’t

| For more on the present simple, see Language reference, pages 122 and 124

7 <2 Look at this factfile for Kikkoman Work with a partner, Ask and answer

questions about the company See the examples

Is it an American company? No, it’s a Japanese company

Does it produce clothing? No, it doesn’t

© For more practice, See the examples

see (D-ROM,Video — - Does it export? Yes, it does

| Language Clips, unit 2

Ee ed Does it produce food? No, it doesn’t

Unit 02 / Products and services 15

FOCUS ON EXPRESSIONS: Can! / Can you ?

<2 Do you order things by telephone? What?

(€2.6))) A customer phones a restaurant Who asks for 1-8? Is it the customer

(C) or the restaurant manager (R)? See the example

1a private room € 5 the booking in writing

(((2.7))) Listen to these questions How do the speakers ask for the things in 2?

Use words from the box with Can I/you ? See the example

16

| Ornella

6 ©2 Here is a phone conversation Work with a partner Change the sentences

to make them more polite See the example

A_ Hello Betterline Communications

B_ Hello Can I order some mobile phones, please?

7 | © Now practise the conversation

“Tk: 23 8 ((2.9))) Say these sentences Then listen and check

My phone number's 0172 584963

The price is €70 before tax

It’s $800, and another $90 for the delivery So that’s $890

The product code is YHE 8892

— RWN

EXPRESSIONS

a Canl /Can you ? '

ling: Yes, of course Yes, sure lfm sorry, but * Cát ®

Unit 02 / Products and service

You want to order some T-shirts from Logo-T Look at these notes

1 What questions do you ask?

Can we ? Do you have .? Do you sell 2

Do you do ? Are: soc ? / độ?

QUESTIONS

International deliveries? ——— eaeesensensensenessessesne _ ceseeseeeneteseneenensenes

Delivery Free? ri Very large siz@s” ren re

2 2.10») Listen and compare your questions

2 Work with a partner Student A, turn to File 4 on page 101 Student B, phone

Logo-T and ask your questions Write the answers in the note in 1

(2.11) A customer phones another company, Tee-Time Listen and write their answers in the note in 1 How is Tee-Time different from Logo-T?

Student A, turn to File 5 on page 101 Student B, turn to File 34 on page 111

Complete this email with the information from 4

| Dear Sir / Madam,

| This is to confirm my order for the following: . :+iccccstricceccrrtrrerrrrrrre

for 30% of

| Please find attached a jpeg of

| the total is in the post

FOCUS ON BUSINESS ISSUES: Telemarketing

<2 Do you receive many calls from telemarketers? Do you listen to them, or do

you finish the conversation very quickly?

2.12) Listen to a phone conversation with a telemarketer Underline the correct answer in italics

1 The telemarketer’s name is Judy / Victoria

2 She wants to speak to Mr Havelda for one or two / five minutes

3 Mr Havelda is in his office / at home

4 He asks for her work / home phone number

5 He asks her to call / not to call him again at home

6 She asks for his work / home phone number

(2.12)))) Listen again Is Mr Havelda polite with Judy or not?

Do you support Judy or Mr Havelda? Why?

How does your company sell your products or services?

3 Correct the words in italics

company A ‘Are you work in Italy?

b Toyota is an auto company B No | works in Germany, but my colleague Jana

c Novartis is a pharma company 3come from Italy

d Samsung is an elec, company A_ “Is she work in the Milan office?

2 Match 1-5 to a-e to make five sentences B No, she Sdon’t She Shave a small office in Rome

’ 1 We sell to a_ in our factory 4 Find five questions that a customer asks

2 We buy b from other countries help me?

3 Weproduce c¢ our customers have a price list?

4 We deliver d_ from our suppliers Can | pay by cheque?

5 We import ein three days Can you deliver this week?

send your new catalogue?

Unit 02 / Products and services

3 ©2 Do you work in one of these places? Where do you work? What do you do?

4 | Read this text on Spectrum Brands

grooming products It has a number of world-class

brands, including Rayovac, Varta, and Remington

Spectrum Brands operates on six continents, it has

about 10,000 employees, and it sells its products

in 120 countries

1 What continents can you name?

2 How many countries can you name in two minutes? Write a list, then compare with a partner

5 Can you think of two.countries in each of these world regions?

Tk , 2g 6 (3.2) Listen to this manager talking about Spectrum Brands Tick (⁄) the

continents and regions you hear

the Middle East North America Central America Latin America

Asia-Pacific Africa the Far East Europe

WHAT WHERE

1 Atlanta, USA

Madison, Wisconsin

Factories more than twenty in ?

four in Ý (Guatemala, Brazil,

8 | 2 Work with a partner Ask and answer these questions

1 Where is your company based?

2 Where are the different parts of the company?

3 Where do you sell your products and / or services?

Th | 9 (3.3) Listen to these words Count the syllables Mark the stress on the

words See the example

factory „2 technical distribution America Pacific

® For more practice, see CD-ROM,

KeyMords unit" | 10 | (339) Listen again and repeat

_ KEY WORDS

Company buildings: distribution centre factory head office sales office technical centre

i and regions: Central / Latin / North America Central / Western / Eastern Europe the Middle / Far East

Location: be based

FOCUS ON GRAMMAR: Present simple

Complete the directions on the compass below

2 Look at this map of Switzerland Germany is to the north of Switzerland and Ziirich is in the north of Switzerland

1 Where are these towns and countries: Italy, Geneva, Basel, France,

Bern, Austria? See the example

Italy is to the south of Switzerland

2 Where in your country is your company? See the example

It is in the south-east of Australia

It is to the east of Canberra

(€3.4))) Listen again Complete these questions and answers

A Monday the 13" of June is OK for the meeting, then?

Bi Yes; no problem: Mercscencctaaeate Meccan an airport near you?

international flights to

flights from America

Geneva and Ziirich

B_ And what about hotels?, -c eeeseeeeeeeeeerereeere any good hotels near

the company?

a nice one near the

train station

KEY GRAMMAR

There’s a car park Is there a car park? There isn’t a car park

No, there isn’t

There are some restaurants Are there any restaurants? There aren't any restaurants

No, there aren't

For more on there is / there are, see Language reference, pages 122 and 124

5 Work with a partner Look at this table Ask and answer questions about your

place of work See the example

A Is there a car park for staff?

B_ No, there isn’t / Yes, there is There’s one for 300 cars

r~ IN THE COMPANY NEAR THE COMPANY

car park for staff bus stop or metro / underground station cafeteria good restaurants

drinks machines shops special rooms for smokers banks

AA;

Ik a >/ 6 (3.5) The American manager from 3 arrives in Lausanne Listen and

number these topics in the order you hear them

Today’s visit Lausanne Food Travel to work

vA (3.5) Listen again and complete these questions

8 Match these answers to the questions in 7

a_ At one o'clock d_ In the centre

b She’s our Marketing Manager e I take the bus

cI love fish

KEY GRAMMAR

What do we need? When does he leave work?

Where do you work? What does she do?

How do they go to work? How does it work?

For more on present simple questions, see Language reference, page 124

9 | Work with a partner Ask and answer questions about your jobs, using the

words below See the example

How do you go to work? I go by bus

1 How / you / go to work? 3 When / your boss / start work?

2 When / you / start work? 4 Where / you / go for lunch?

FOCUS ON EXPRESSIONS: Meeting people

“2 Look at these pictures How do you start a conversation?

SITUATION A: You're at a conference SITUATION B: You arrive at your company

cocktail party It’s the end of the first day You see a visitor in reception

((3.6»)) Listen to these conversations and match them to Situations A and B in 1

3.6») Listen to Conversation 1 again Complete the sentences in A below, then match them to the responses in B See the example

B e ©

Now turn to listening script 3.6, Conversation 1, and check your answers

® For more practice,

see CD-ROM, Video Language Clips and Key

Expressions,unit3

KEY EXPRESSIONS

‘Sterting a conversation: Can / join you? | hear you work for Is this your first time ?

Offering: Can I help you? Can! get you (a drink)? Would you like ? Come with me Please take a seat

Responding: No, thanks (I’m fine) Yes, please

Seshing a conversation: Please excuse me Nice talking to you

5 2 Work with a partner Think of possible responses to these sentences from

Conversation 2 See the example

Can I help you?

No, thanks I’m OK

Can I help you?

Is this your first time here?

Come with me I can take you'to his office

Please go in and take a seat

Can I get you something? A coffee?

Nice talking to you

6 ((3.6))) Listen to Conversation 2 again and compare your answers in 5

7 | © Work with a partner Look at these pictures What do the people say? Have

short conversations using the phrases in 3 and 5

Are you from

If you are right, you win the square

Your partner chooses a square and does the same

Try to complete a line, across (<>), down

(2), or diagonally (XJ) before your

z Shops 7

Yes, there's a

shopping centre just round the

offices in the

Middle East

bank ? Yes, there is

It’s just at the

end of the road

Where ?

We have two in Latin

America and three in Asia

Yes, it is [hope |

to visit the city while I'm here

‡

Yes, | do Half

the people here are from

my company

Nice

Yes And you

Where's 7 We're based

in Columbus,

Ohio

‡ Yes, it’s to the

hear

Yes, that's right

I'm in the Berlin

office

FOCUS ON BUSINESS ISSUES: Office location

= € ? Look at these pictures What do workers see from their office windows?

COMMUNICATION The conference game

Hours away from home

Cafeteria

Shops and restaurants

4 | © Work with a partner Answer these questions

1 Does your workplace have a window? What do you see from it?

2 Is it important to have a nice view from your workplace? Why?

1 Complete these phrases with one word See the 3 Put these words in the right order

example a you/to/ how / go / airport / do / the ? Western Far b do/ you / evenings / in / do / what / the ? Eastern Middle c_ time / shop / does / what / open / the ?

Latin d_ company / factories / the / where / have / does ?

North ” ie 4 Match 1-5 to a-e to make five sentences

2 Correct the mistake in each sentence ily Gane a you work for Nokia

a Are there an office in Kuala Lumpur? 2 hear b excuse me

Ỉ b Is there many people at the conference? 3 Is this your first c you another drink?

| c There isn’t any airport near here 4 Canlget d_ join you?

| d_ There’s three men waiting in reception 5 Please e time in London?

| e There aren’t some good restaurants

Unit 03/ Location 27

FOCUS ON WORDS: Equipment

Match pictures a-f to problems 1-6

1 Ican’t stop the photocopier!

2 I’m really hungry How does this

vending machine work?

3 This laptop doesn’t work and

my presentation starts in three minutes!

4 The battery is low on my mobile

5 Ican’t find my report on this PC

6 Oh, no! The paper in the printer

is bright red!

Label the machines in 1

((4.1))) Listen and match the words you hear in the conversations to machines 1-6

((4.1))) Listen again and complete these sentences

the red button

2 Then

3 Don’t panic You need to

4 Do you have a charger?

Yes Where can I

., the start menu and go to ‘search’

the tray and change the paper

6 Don’t worry

Read this notice from an airport departure lounge, then complete the sentences

We remind.passengers below with the phrases in bold

at they must shut 11

down their computers 2 When I get to work, I

during take off and 3 lL always close my emails before I

my mobile before a meeting

anding, and switch off

© Tick (VY) the actions you do at work Work with a partner and say when you

r mobile phones do them See the example

iy tire flight

Ki I switch off my mobile when I arrive at work

- switch off your mobile - switch on a light

- enter a password - press control-alt-delete aside the terminal ~_ shut down your PC — plug in your charger

© Work with a partner Explain, step by step, how you:

- check your emails first thing in the morning

— send a text from your mobile

- recharge your mobile

- get coffee from a machine

— photocopy a document

See the example

I switch on my computer, I enter my password, I open Outlook

@ For more practice,

see CD-ROM, Video 4

Language Clips, unit 4

FOCUS ON GRAMMAR 1: do and don’t

Wait behind the line

Choose from the following dishes

Wash your hands

Knock before entering

<2 Where do you see the signs in 1 during a working day? Can you think of

two more signs for your company?

KEY GRAMMAR

Watch me Hurry up Knock before entering

Don’t worry Don’t work late Do not enter

| For more on the imperative, see Language reference, page 119

Complete this advice webpage with verbs from the box

in| in ansmers - your chance to advise other readers: |

sed ‘I want a pay rise, but | don’t know how to ask for it Any ideas?’

asl

= Hamburg)

EiÊn‹gPE© a meeting with your boss, and ‘

him or her you want to leave (Patricia, Bologna)

2 Work with a partner Student A, turn to File 10 on page 102 Student B, turn

to File 38 on page 112 Listen to your partner's advice and guess his / her job

e SOS board game USINESS ISSUES

ng help OF-UNIT QUIZ

1K 35 2 | (4.2?) Listen and match the conversations to the problems in 1

3 ((4,2)) Listen again and complete these sentences

1 A Idon’t know how to do this Can you ahand?

3 A_ Excuseme,, nd the way out

B No problem Straight along here Turn left and down the strairs

4 A ?

B_ Yes, please That’s very kind I can’t find a file from 2003

5 A I shut down my computer The screen is frozen

B_ Try holding down control and alt, and pressing delete

4 Are these sentences asking for help (A), or offering help (O)?

1 Can you give me a hand with these files?

2 Do you want a hand with that box?

3 Excuse me I’m new I’m trying to find the cafeteria

5 Match responses a-c to 1-3 in 4

a Sure Where do you want them?

b_ That’s easy Go along this corridor to the lift Go up to the sixth floor

c Yes, please That’s very kind

© For more practice,

= CD-ROM, Sita 6 2 Work with a partner Student A, turn to File 15 on page 104 Student B,

turn to File 40 on page 112 Practise asking for help and offering help -

ang for help: I don’t know how to I can’t I’m trying to Can you give me a hand? Excuse me,

H / offering help: Can help? Do you want a hand with ?

Unit 04/Help and advice 31

WORDS : ti

Bath cat FOCUS ON GRAMMAR 2: Zero conditional TOP TIPS FOR BUSINESS

i eee 1 il © Read this list of tips from ` U cc ESS =,

EXPRESSIONS 1 successful business people

Help Which do you agree with?

Zero conditional

— EXPRESSIDNS 2 2 | Match the tips in 1 to situations a-f

Suggestions a if you want to spend more time

Emailing suggestions Bs :

——————-— with your family

COMMUNICATION

The SOS board game if you want their business

BUSINESS ISSUES if you want to have new ideas

Buying help if you want to say the right thing

if you don’t want to get tired

if you want a good start tomorrow

3 | This person is new What advice do you think she gets? Complete the speech

bubbles See the example

If the telephone rings, answer it promptly /

\

reply within

twenty-four hours

{ Y: ?) 4 (4.3) Listen to this conversation between a new employee and her colleague

and compare your answers in 3

5 | Q Work with a partner Student A, turn to File 11 on page 102 Student B, turn

to File 39 on page 112

© Read this article What problems do

the people in the picture have at work?

A survey from last year shows that most people like their boss and enjoy their job

Companies provide restaurants, fitness

centres, reading rooms, etc for the staff So what problems do people have at work?

Long hours, low salaries, small offices

(((4.4))) Listen again Complete these suggestions from the Personnel Manager

1 What about one or two days a week?

and see what she says?

Read this email Write a reply with suggestions from the box below

Velleda Tozzi <vtozzi@mazzoni.it>

Patrick Stein <pat.stein@ent.it>

English Language Training

Dear Patrick,

| need some advice about our English language training The school often changes the teacher The students are absent for at least 50% of the lessons The lessons take place at lunchtime It’s very expensive

It’s a nightmare! Any ideas?

(G4.5))) Listen to these complaints and make suggestions

‘Try Whynot ? Let's What about ? Good idea! I’m not sure

Unit 04 / Help and advice 33

ooo

FOCUS ON COMMUNICATION

<2 Play the SOS board game with a partner

| The SOS board game =

| |

| © This game is about helping Take turns to throw a dice and goto ;

the right square |

| * Ona blue square, ask for help

| ¢ Onan square, make a suggestion, or offer help

¢ Ona square, give instructions

gn 2 Dea

:

Explain how to Go forwardone $ s It's very hot and send an attachment square : $ you can’t open the with an email window

It is your first } Tell someone You have three ‡ < It’s nearly six

day and you can’t $ howtousea large boxes to take & and | still have all

find the lift : DVD player to another office * these photocopies

: Ask for help : to make

: : : : : :

You are not — š Go back three § itis late, you don't

sure where the ‡ squares Could youtell ¿ feel well You still mailroom is : me wherethe + have alotofwork

Ask canteen is? : to finish

Start

=“.esseeeeeee

SoẲ©eẲœeceeeeeeseseeeøSeeeeseseoe°eeseeeeeessSeosoeoeeoeseeeoeeoeeeeeeSeeoeo°o°oo°°eeeeeee

FOCUS ON BUSINESS ISSUES: Buying help

1 2 Work with a partner or in a small group

3 1 Write a list of the jobs you do at home Do you like them?

2 Do you pay people to help you with these jobs?

J

2 4.6») Listen to two people who need help with a problem

1 What is the problem?

2 How do they solve the problem?

3 Read this article Write a list of things MyHelp.com organizes for its members

Es MyHelp.com

MyHelp.com is a company which provides help when its customers need it The customers have a lot of money but little time, so they need help with lots of daily activities — finding babysitters, arranging holidays, getting tickets, and so on

The company also arranges special birthday

presents or finds teachers for unusual activities,

like sword-swallowing Most of its customers are aged between 28 and 40 They pay £1,000 per year for the service They phone up and say,

‘Ihave a problem | have six people coming for

dinner Can you give me a hand?’ or ‘I need new

windows in my house Can you organize it?”

EMD-OF-UNIT QUIZ

1 Put these letters in the right order 3 Complete these sentences

oltppa | : a Can you give mea el

a hand with that box?

daprsows p b_ Doyou grearch G c ask your boss?

nerprit p d idea!

oœwtchins s 4 Respond to this sentence

2 Answer these questions Thanks for your help!

2 What do you do if your computer crashes?

6b What do you do if you need help at home?

FOCUS ON WORDS: Paperwork

©2 Discuss with a partner:

1 What is Felicia’s problem?

2 What help or advice can you give Felicia?

Think of three suggestions

See the example

Why not employ an assistant?

3 What paperwork do you have?

Match the words in the box to the Felicia? Are you okay in there?

correspondence 1-4 on Felicia’s desk

With reference to your order, please find attached the

invoice with the final cost | am very sorry, but we don’t

have any more of the executive shredders — item OW 454

— they are out of stock Do you want to wait for the

delivery? Or do you want a different model?

new brochure and price list for this year For

the special 10% discount, please order before

To: All departments From: Head of Administration Subject: Paper shredders

BE note that all departments have new shredding

machines These are for official company documents

Please find enclosed an instruction manual for these machines

Felicia

4

Put the correspondence in 2 in the right order

Underline the names of other documents in the correspondence in 2

NW 131 200 x green ball-point pens €5

l NW 132 200 x red ball-point pens | €5

OW 456 A4 paper shredder € 50 |

OW A55 A4 paper TT a basket €75 i

| ow 454 Tan paper TT € 150

PW 100 black in-tray €2.5

+ ` to 6 | ((5.1))) Felicia leaves a message on her assistant’s voicemail Listen and look at

the email and attachment below Work with a partner Find ten mistakes

15/12/2005 |

—EEEE—————EEESS E Order: 15/12/2003

Dear Sir / Madam, : Name: Jan Sparkes, Office Space

Thank you for sending your instruction manual Please find enclosed our order for office paper Thank you for sending me Product Quantity

an invoice by 15 January 2006 White A4 paper 20 boxes

Regards best, Headed paper 200 boxes

WORDS Paperwork Emailing an order

see CD-ROM, Video

| Language Clips, unit 5

| © For more practice,

38

FOCUS ON GRAMMAR: Past simple

1 <2 Do you sometimes have

breakfast / lunch meetings or presentations? Is it easy to

concentrate? Why / why not?

Title of ? presentation / meeting:

‘Brandts on Brands: The Branding of Eastern Europe’

Venue: The Century ? Restaurant / Hotel Speakers: Maike and Michael Brandt

“Traditional / Continental Breakfast starts at 7.30

Presentation at 8.15

2 ((5.2))) Listen to Janusz and Carlos Underline the correct words in italics on

the invitation in 1 Would you like to receive this invitation?

3 Complete this conversation with was, wasn’t, were, or weren't

Janusz Sorry I’m late I

Carlos Where ?

Janusz

Carlos Janusz Yes, it * ahs

One of the speakers °., hear him Anyway, why * Carlos My flight °

tired How ! Janusz It 1

sausages, orange juice, toast

at the business breakfast this morning

You know The presentation on branding

at the back of the room

bad, and the traditional breakfast '* ,

eggs, bacon, croissants, coffee, cheese,

Was the presentation interesting? Yes, it was

Where were you yesterday? | was in Rome

He / she / it You / we / they

5 | <2 Student A, turn to File 12 on page 103 Student B, turn to File 50 on page 116

6

Look at the Key Grammar box Then complete the email below Write the verbs

in brackets in the past simple

KEY GRAMMAR present simple Past simple

invite(s) invited

don’t / doesn’t want didn’t want

I For more on the past simple, see Language reference, page 119

Email Ron beters

the next business breakfast and the next

on the management guru, Ron

him last year and he was too busy But |

him last month and he (agree) ©

the Century Hotel but they (not / want) another business breakfast Some guests at the hotel

last time because they (wait) 10

((5.3))) Piotr calls Lydia about the business breakfast Tick (V) what Lydia did

on the ‘To do’ list in 6

KEY GRAMMAR

Did you discuss your ideas at the meeting?

Yes we did / No, we didn’t

What did you decide?

We decided to organize a presentation

For more on past simple questions, see Language reference, page 124

2 Work with a partner Ask and answer questions about the conversation in 7,

1 Ron Peters / confirm / title? 3 They / suggest / menu?

2 When / you / call / them? 4 What / you / decide?

(C5.4))) Listen and check

2 Student A, turn to File 16 on page 104 Student B, turn to File 41 on page 112

Unit 05 /Decisions 39 ˆ'