Airdrie Savings Bank A global solution solves a local issue pdf

Airdrie Savings Bank A global solution solves a local issue... Airdrie Savings Bank in Lanarkshire, Scotland, is Britain’s only remaining independent bank, with seven branches, £150 mill

Airdrie Savings Bank

A global solution solves a local issue

a compliance deadline for its debit card business FIS used its global expertise to solve this local issue Implementing Cortex proved

a seamless answer to compliance without any inconvenience to customers

Airdrie Savings Bank in Lanarkshire, Scotland,

is Britain’s only remaining independent bank, with seven branches, £150 million in assets and a very loyal customer base of over 60,000 The bank has huge support locally: in the wake of the recent banking crisis, a number

of well known Scottish business people have deposited £10million with the bank to facilitate the possibility of the bank’s expansion, thereby allowing the bank to provide its services to the wider Scottish community

Not surprisingly, personal service is the number one priority at Airdrie Savings Bank and it takes great care to avoid any disruption to its customers

However, the latest round of compliance mandates from the Payment Card Industry had taken its card processing system to the brink The incumbent supplier was unwilling to make the changes necessary to meet the new regulations instead choosing to sunset the product

This left Airdrie Savings Bank with a pressing need to invest in a new system before the compliance mandate came into effect But the bank needed to be sure it could implement any new system without disrupting service to its customers

A thorough search of competitors revealed FIS Cortex to be the best solution The only concern for the bank was that FIS as a large global information services provider might not be in a position to help a relatively small bank

The worry was unfounded and FIS was keen

to show how Cortex could solve the bank’s problems Barbara Watt, Airdrie Savings Bank’s IT Manager explains: “FIS was the best fit in every way When we met them we were impressed by their people, their level

of knowledge and by how well everything worked.”

Highlights

Airdrie Savings Bank

Britain’s last remaining independent bank

Seven branches, 60,000 customers, £150

million in assets, and a great deal of trust

Business objectives

To implement a compliant debit card

processing system without inconveniencing

customers

FIS solution

• Listen carefully to the business needs of

the bank rather than impose a solution

• Adapt FIS Cortex card processing software

to meet compliance

Benefits achieved

• Ensured PCI compliant now and in the

future

• A seamless switch to the new system, No

disruption to their customers - no new

PIN, etc

• Easily managed solution through a web

portal

• A future-proof system to enable further

development for other cards - credit and

prepaid cards

“The switch was very smooth thanks to

strong project management and the FIS

team’s ability to keep their eyes on the

ball.”

– Barbara Watt, IT Manager, Airdrie Savings

Bank

Before signing on the dotted line, Airdrie

Savings Bank needed to be reassured that

Cortex would be compliant and that customer

service wouldn’t be disrupted in any way (the

last thing a bank that prides itself on personal

service wants to do is reissue cards and

PIN numbers)

For FIS this meant adapting Cortex to handle

some extremely strict compliance from the

Payment Card Industry Airdrie Savings Bank

was looking for a long-term solution and, once

FIS could show how compliance had been built

into the system, they had no qualms in signing

for 5 years

Once the criteria were satisfied, implementation

went smoothly and FIS met the compliance

deadline on time and on budget Barbara Watt

gives the FIS team credit: “We were impressed

by their project management and how well

they had their eyes on the ball Cortex is highly

configurable and FIS was able to integrate

it seamlessly with our systems and daily

processes, as well as avoiding large scale

in-house development.”

With a small IT team, Airdrie Savings Bank also

needed a solution it could manage easily FIS

hosts the software for the bank and gave the IT

team access through a web portal, which allows

them to get advice when they need it

A future-proof solution

For a bank whose claim is ‘the bank you can

trust’, the most important benefit of the process

was that it was invisible to its customers

Without knowing it, the bank’s customers were

getting a faster, more compliant debit

card service

Since the Cortex implementation went live, the

IT team at the bank has been impressed by

how easy it is to run and maintain Barbara Watt

says: “FIS support through its web portal is very

effective The responses to any questions we

ask are very prompt.”

Cortex has also given the bank a springboard to

issue credit and pre-paid cards with a minimum

of development In other words it’s a future

proof system

is easily capable of using its global strength

to benefit a smaller bank It’s very reassuring

to Airdrie Savings Bank that FIS has a broad range of value-added services, such as fraud monitoring, that are so relevant to a

smaller operation

Contact us

For more information on how FIS can help your business, please visit www.fisglobal.com or contact us at one of our international locations

+61.3.8615.1100 au.enquiries@fisglobal.com

Latin American/Caribbean

+1.501.220.5070