INTERNSHIP REPORT IN FOOD AND BEVERAGE DEPARTMENT

VIET NAM GENERAL CONFEDERATION OF LABOR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION INTERNSHIP REPORT IN FOOD AND BEVERAGE DEPARTMENT Supervisor name Mrs Vo Thi Nga Student name LE NGU[.]

VIET NAM GENERAL CONFEDERATION OF LABOR

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

INTERNSHIP REPORT IN FOOD AND

BEVERAGE DEPARTMENT

Supervisor name: Mrs Vo Thi Nga Student name: LE NGUYEN THAO QUYEN Student ID: 721H0215

Class: 21H70501 Major: HOSPITALITY MANAGEMENT Academic year: 2021-2022

Ho Chi Minh city, August 2022

Đính kèm:

1 Bắt buộc

- Giấy giới thiệu do Khoa cấp – scan

- Xác nhận thực tập của KS (Có mộc tròn của DN)

- Phiếu đánh giá – Internship Evaluation form (Có mộc tròn của DN)

- Nhật kí thực tập (Bảng Scan – 2 tuần nộp kí 1 lần) (Có mộc tròn của DN)

2 Không bắt buộc

- Đánh giá Thực Tập của KS (nếu KS có mẫu riêng)

- Chứng nhận thực tập của KS (Bảng Scan và có thể nộp sau)

ACKNOWLEDGEMENT (size chữ 14)

Sinh viên cảm ơn những tập thể, cá nhân đã hỗ trợ sinh viên trong chương trình thực tập

(size chữ 13)

TABLE OF CONTENT (size 14)

1.1 AFFILIATION OF THE COMPANY TO THE GROUP & LOCATION (size13) 5

1.3.2 Service introduction in food and beverage outlet: 11

2.1.1 Food and beverage department’s organizational chart: 13

CHAPTER 1: INTERNSHIP PLACEMENT PROFILE (SIZE 14)

1.1 AFFILIATION OF THE COMPANY TO THE GROUP & LOCATION

Hotel’s name: Hotel Grand Saigon

Address: 8 Dong Khoi Street, District 1, Ho Chi Minh City

1.1.1 Overview of Saigontourist Group:

1.1.1.a Development history

Saigontourist Holding Company is established on March 30, 1999 The corporation was established including many member units, but which took the Ho City Tourism Company Chi Minh as the core.1975: City Tourism Company (Saigontourist) was established under the decision of the Military Administration of Saigon Gia Dinh (now the People's Committee of Ho Chi Minh City) This is the city's first tourism company with 236 officers and employees managing a number of hotels and tourism business, providing ships

1979: Saigontourist directly signed and served customers in the international market

1989: Established a primary school of tourism and hotel training specializing in tourism services for companies and cities HCM.

1991: A series of hotels under Saigontourist were upgraded and put into operation, reaching 3-4 star international standards

1999: Scale up to Saigontourist Holding Company, called Saigontourist for short

2017: Announcement of the 5-star hotel management process standard Saigontourist version five2019: Saigontourist Holding Company changed its English name to Saigontourist Group

This is one of the leading enterprises in the field of service - tourism, with positive contributions to the development of the national tourism industry Specific service-tourism business models include accommodation, restaurants, travel, entertainment, commerce, import and export, duty-free shops, transportation, construction, and professional training in tourism, restaurant - hotel With a team of staff - employees of the whole system of over 17,000 people and modern facilities, Saigontourist annually welcomes and serves over 2 million visitors, total annual revenue about $900 million

As of September 2019, Saigontourist owns 50 4-5 star hotels with 7,550 bedrooms in provinces and cities with tourism potential and advantages, with famous hotel brands In Ho Chi Minh City, hotels under the Saigontourist system include Caravelle Saigon, New World, Rex, Majestic, Grand Saigon,Continental, De Nhat, Kim Do, Dong Khanh, Thien Hong, Liberty Central

Some hotels and resorts in the provinces such as:

Majestic Mong Cai Hotel (Quang Ninh)

Saigon - Ba Be Resort (Bac Kan)

Saigon - Ban Gioc Resort (Cao Bang)

Hotel Saigon - Phu Tho (Phu Tho)

Saigon Kim Lien Hotel, Saigon KimLien Resort (Nghe An)

Hotel Saigon - Morin - Hue (Hue)

Saigontourane Hotel (Da Nang)

The hotel/resort is managed by Saigontourist according to the standard "Set of Processes for 5-star hotel management according to Saigontourist standards"

For travel activities, Saigontourist Travel Service Company Management Corporation is the largest and most prestigious travel enterprise in Vietnam today In 2019, Saigontourist Travel has 25 branchoffices across the country

Besides, Saigontourist also owns units operating in the fields of entertainment, sports and training such as Dam Sen Cultural Park, Vam Sat Eco-tourism Area, Hoa Viet Company (Thu Duc Golf) , Saigon Exhibition and Convention Center (SECC), Saigontourist Cable Television Co., Ltd.,

Saigontourist Hotel and Tourism College and bingo clubs

1.1.1.b Vision – Mission – Core values:

Vision: Leading travel brand in Vietnam

Mission: Bringing experiences and happiness to customers, partners, employees, owners and the community through tourism products and services

Core values: Integrity - Collaboration - Creativity – Hospitality

1.1.2 Affiliation of location to the hotel:

Grand Saigon has a very convenient geographical location, located right in the city center at 8 Dong Khoi, District 1 The hotel is located at the end of Dong Khoi Street, from the restaurant located on the top floor of the hotel, we You can see the long winding river embracing the busy city and easily access to important bridges such as Thu Thiem, Ong Lanh, and Calmette bridges Near the hotel are most of the commercial banks such as Vietcombank, Vietinbank, Notably, the area around Dong

Khoi Street in District 1, with fashion stores, art galleries, and many souvenir shops, it still preservesmany works of French architectural style such as Notre Dame Cathedral, Saigon Municipal Opera House and Saigon Central Post Office It is impossible not to mention the busy pedestrian street Nguyen Hue, where visitors only take a few minutes to walk will easily access the youthful,

bustling, friendly people of Vietnam because this seems to be a among young people's favorite places for street culture The location of the hotel can be considered as the intersection of all cultures

in terms of food and other forms of entertainment

However, within a radius of 3 km back to Grand Saigon, there are 5 5-star hotels located close to each other, which also lead to certain competition such as The Caravelle Saigon, Majestic,

Continental, Sheraton, Rex

1.2 HISTORY AND DEVELOPMENT

- Trình bày ngắn gọn về những cột mốc quan trọng trong quá trình phát triển của Khách sạn.

On October 24, 1924, Henry Chavigny de Lachevrotière established the Grand Hơtel Saigon(Société du Grand Hơtel de Saigon) and opened a small refreshment shop at the corner of Catinatand Vannier streets (now Dong Khoi and Ngo Duc Ke streets), Saigon

In 1929, Grand-Hơtel Saigon was started construction with 68 rooms at 8 rue Catinat (now DongKhoi Street), close to a small hotel of the same name, Grand Hơtel de la Rotonde Grand HơtelSaigon was inaugurated and put into operation in 1930, with de Lachevrotière as its first director.However, just two years later, in 1932, the hotel was sold to Patrice Luciani Before that, in 1928,Luciani bought the most luxurious hotel in Saigon - Sạgon Palace Hotel at 82-98 Charner Avenue(now Nguyen Hue Street) After acquiring the Grand-Hơtel, Luciani closed the Saigon Palace Hoteland renamed the Grand-Hơtel to Saigon Palace During Luciani's reign, the hotel grew to becomeone of the most successful hotels in the 1930s Saigon, was nominated as a "first-class choice" ofhotels The hotel's restaurant, terrace cafe has become famous for its night concerts and largespacious halls that always meet the requirements of large parties and meetings of localorganizations

In 1939, the hotel changed hands again when it was sold to Antoine Giorgetti, a half French DuringGiorgetti's time, due to the negative effects of the war, the hotel mainly operated as a rental ofluxury apartments

After 1954, the hotel continued to operate under the French owners In 1958, the hotel had aVietnamese name, Saigon Dai Lu Quan and existed until 1975.

After 1975, the hotel was nationalized by the Vietnamese government and renamed the Dong Khoihotel

1978: Opening more Palace Hotel at 16 Ngo Duc Ke, District 1

1989: Restaurant 08 Dong Khoi merged with Palace Hotel at 16 Ngo Duc Ke, forming Dong KhoiHotel

1995 - 1998: Grand Hotel renovated and refurbished

1998 - 2003: Grand Saigon hotel was reopened with sophisticated and modern equipment, comfortand reliable service

By the end of 2011, Grand Hotel Saigon became a five-star hotel with 233 guest rooms combiningnew and antique styles

By 2012, Hotel Grand Saigon completed the repair and construction of the Luxury Wing area,bringing the total number of rooms up to 251 Besides, the Ancient Wing area, the old part of thehotel, still retains the French architecture and interior from the 1930s

On April 22, 2015, Grand Saigon was officially recognized as one of the leading 5-star hotels inVietnam

Currently, Grand Saigon is one of the five-star, famous, splendid and oldest hotels in Saigon

1.3 HOTEL AND OUTLETS DESCRIPTION

- Miêu tả ngắn gọn các bộ phận trong khách sạn đang thực tập.

- Giới thiệu các sản phẩm và dịch vụ trong outlet đang thực tập.

1.3.1 Brief department description:

Executive management - Responsible for the

management and operation

of the entire hotel operation, ensuring the effectiveness committed to the investor or the group

- Being the person who makes all final decisions on

- General Manager

- Deputy General Manager

strategy, orientation, future development plans.

- All arising issues of an unexpected and serious nature must be approved by the Board of Directors

Financial – Accounting Record financial transactions

Prepare periodic reports on performance achieved

hotel

- Manage the selection of staff for the hotel

- Make the hotel work

- Human resource manager

- Human resource executive

Sale – Marketing - Bring accommodation and

other services to the market through marketing activities and sales strategies

- Approach potential customers, convert them intoloyal customers and then take care and exploit them over time

- Director of Sales & Marketing

between customers and the hotel/hotel service

- Make a good impression for customers about the hotel

- Acting as a bridge between departments in the hotel

- Being an effective department to help advise and give suggestions on hotel situation, needs and tastes of customers

- Front office manager

- Front office supervisor

Housekeeping - Bring the main source of

revenue for the hotel

- Responsible for ensuringthe customer's rest processaccording to the hotel's standards

- Work closely with the front desk department

- Create a good experiencefor customers when using food service at the hotel

- Work closely with other departments in the hotel

- Organizing events, conferences, weddings

- Inventory management

in the kitchen

- Executive chef (Europe/Asia)

- Sous chef

- Pastry chef

- Kitchen staffs

- Stewarding

customers and property

- Ensure hotel security in the best way

- Control of people

- Chief Security

- Security Staffs

entering and exiting the hotel

- Parking lot controllation

technical systems and equipment in the hotel operate well

- Make sure the hotel is always in good working order

1.3.2 Service introduction in food and beverage outlet:

1 Bar des Amis:

- Location: 1st floor

- Opening hours: 07:00 - 21:00, weekdays

- Fares for non-staying retail customers: 150.000++/time/child; 210.000++/time/adult

- Outdoor swimming pool with classic and luxurious architecture, with airy and green space of a miniature garden It will provide an oasis of refreshment and relaxation for your stay The pool depth ranges from 1.5m - 2.2m, you can immerse yourself in the cool blue water in the summer Besides, the swimming pool is fully equipped with sunbeds, large towels, and spacious and clean bathrooms and toilets The hotel ensures that guests' time here is completely worth it because we understand that guests will need to replenish their energy after swimming, so the staff is always ready to serve dishes from Europe to Asia with an endless menu reasonably and quickly Not only dishes but here, dear customers can also order different types of water and sip with relatives and friends in a classic, warm and relaxing atmosphere

2 Saigon Palace Restaurant:

- Location: 2nd floor

- Business hours:

Monday to Friday: 06:00 – 09:30

Saturday and Sunday: 06:00 - 10:00

- Fares for non-staying retail guests:

- Saigon Palace restaurant specializes in serving breakfast buffet, in a warm and luxurious space, diverse dishes with many different flavors are prepared in European and Asian styles

- Every morning, the restaurant serves a main dish, pho, with a side dish that changes every day to enhance the diverse experience of customers

- Extremely diverse dishes, including:

+ European food stalls

+ Asian food stalls

+ Water counter: fruit juice, coffee, tea, milk

+ Bread stall

+ Dessert counter:

+ Kitchen counter with chef serving water and egg dishes

+ The bar has a bartender serving cappuccino, latte, espresso, americano

3 Rooftop Grand Lounge:

- Location: 20 floor

- Opening hours: 06:00 - 24:00

- Rooftop Grand Lounge is located on the 20th floor, where you can feel the beauty of the city from above as if you want to embrace the whole city with the picturesque Saigon River, enjoy the food together Breakfast is prepared according to the characteristics of the region of Vietnam, or lunch and dinner in the style of Eurasian cuisine in a warm and luxurious space Rooftop Grand Lounge is the ideal place for you to meet, meet and relax together Filipino band with nightly performance from 20:30 to 22:30 will contribute to creating excitement for Rooftop Grand Lounge and relaxing moments for you

- Menu form: A la-carte

- Complimentary service for guests staying in Luxury Suite or Grand Executive Suite

- Enjoy the city view from above and enjoy tea, coffee, wines and other drinks

- Other facilities:

Complimentary wireless internet access, free use of laptops at Sky Lounge

Check-out time until 3pm (Subject to room availability)

Complimentary meeting room for up to 10 guests within 1 hour (Subject to room availability)

5 Lavender meeting room 1, 2, 3, 4

- Location: 3rd, 4th floor

- Capacity: 20 - 100 guests

- With the variety of meeting room types as well as the area of each room, each meeting room you can book according to different needs Best of all, guests can enjoy food service or afternoon tea when booking a meeting room

- Cost of booking a wedding table:

7 Chavigny Hall:

- Location: 12th floor

- Capacity: 100 guests

1.4 HOTEL STRUCTURE: ORGANIZATION CHART AND EXPLANATION

- Vẽ sơ đồ tổ chức của khách sạn & giải thích rõ chức năng của từng bộ phận

CHAPTER 2 INTERNSHIP PROCEDURE (size 14)2.1 THE OUTLET’S ORGANIZATIONAL CHART IN DETAILS

2.1.1 Food and beverage department’s organizational chart:

2.1.2 Role and duty in detail: Trần Minh Tùng, Đào Hàng Hải

- Basic requirements:

✦ For management level employees:

Must have the qualities of a leader

Proficient in the process and nature of work of all his subordinates

Decisive, flexible, skilled in handling unexpected situations

Able to inspire fire and passion for employees

✦ For restaurant staffs:

Mastering the working process: welcoming guests, taking orders, making dishes, equipping with specialized knowledge, ensuring neatness,

Have understanding and patience with customers

Good support colleagues

- Food and beverage manager:

▪ Responsible for effectively supporting the Board of Directors on work items

Food and beverage

manager

Mr Doan

Shift Supervisor (Bar des Amis and Saigon Palace)

Mr Bui Van Chung

Waitress/Waiter (4 staffs, 9 interns)

Cashier (2 staffs)

Bartender/Barista (3 staffs)

Busser (optional)

Banquet captain Banquet supervisor Banquet staffs/Casual(3 staffs, 4 interns)

Restaurant captain (Rooftop Grand Lounge and Sky Lounge)

Mr Nguyen Ngoc Dinh

Shift supervisor

Mr Nguyen Gia Huynh Mrs Nguyen Thi Yen Linh

Waitress/Waiter (10 staffs, 7 interns) Bartender (2 staffs)