Administrator - Vivian Springer - 1-20-2014

Education & License: Board of Examiners of Nursing Home Administrators: Licensed Nursing Home Administrator Core of Knowledge Program, Ohio State University Fisher College of Business C

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Summary

Energetic and skillful team leader who fosters a cohesive environment, focused on customer

satisfaction, while being fiscally responsible

Education & License:

Board of Examiners of Nursing Home Administrators: Licensed Nursing Home Administrator

Core of Knowledge Program, Ohio State University Fisher College of Business

Cleveland State University: Bachelor of Science in Education

 4.0 GPA Summa Cum Laude

 Certificate in Conflict Resolution Education- 30 contact hours

 Recipient of the Outstanding Student Teacher Award

State of Ohio: Early Childhood Education (current)

Ohio State Dental Board: Registered Dental Hygienist (current)

Professional Experience

Embassy Healthcare 10-2010 to 11-2013

Administrator: Solon Pointe at Emerald Ridge Skilled Nursing & Assisted Living, Embassy Healthcare

Lead overall operations of 100 bed SNF and 60 bed assisted living

 Oversaw all marketing events, including planning dinners, parties and large events for families and professional networking groups

 Developed Quality Assurance plan to improve service delivery

 Established procedures to decreased turnaround time of resident rooms

 Directed audit process to correct environmental deficiencies within the facility

 Identified & corrected life safety code deficiencies

Administrator: Grande Oaks and Grande Pavilion, Embassy Healthcare

Responsible for the operation of two nursing facilities totaling 170 beds Analyzed systems, improved staff education and increased accountability of staff members thereby improving quality of care delivery

 Successful management & stabilization of managerial team

 Implemented policies to assure maximum reimbursement

 Reduced accounts receivable to lowest levels in five years

Corporate Staff Development Coordinator: Embassy Healthcare

Development and implementation of hiring and orientation process to improve employee success and retention

Administrator: Madison Health Care, Embassy Healthcare

Successful management and high profitability of 130 bed facility

 Designed and executed plan to successfully reinstate VA contract

 Creation of private Medicare suites & expansion of therapy gym

 Engineered marketing action plan to increase professional and community referrals

 Institution of employee recognition program

 Launched employee admission referral bonus program

Altercare of Ohio Inc. 10- 2009 – 10-2010

Marketing & Admissions Coordinator: Altercare of Mentor

Developed and implemented sales actions plans to increase skilled referrals Established positive relationships with hospital discharge planners and doctors Converted semiprivate rooms to private rehab suites

 Aggressive follow through on all inquiries

 Accurately completed admission paperwork

Administrator in Training: Altercare of Mayfield Village

Completed 1,500 hour unpaid internship

 Conducted outside marketing calls to area hospital staff and physician offices; referrals

increased by 20%

 Recognized for outstanding census achievement: November 2009

 Routinely assisted admissions department: compiling daily bed sheet, submission of daily Excel census reporting, completing admission sign-ins, insurance verifications, capturing referrals, touring prospective residents and answering phone inquiries Scored 9/10 with

mystery shopping phone inquiry

 Planned Dine and Dash: worked with caterer, menu, linens, wine and facility literature for over

50 attendees

 Created “Morning Huddle” staff newsletter

 Supported human resource department with interviews and orientation of new employees, as well as completion of daily PPD reports and staff budget less than 2% in agency usage and overall PPD management of a 5.6 overall

Professional Dental Experience

James S Gurley D.D.S Willoughby, Ohio Bruce Grbach D.D.S Mentor, Ohio

Ken Salerno D.D.S Concord, Ohio

 Consistently delivered superior dental hygiene services and patient education

 Proficient at front desk utilizing software to schedule appointments enter payments, & insurance claim submission

 Revised patient recall system promoting efficiency

 Charted with paperless computer system

Professional Organizations

 Quail Hollow Ladies Golf Association

o Most improved woman golfer 2009

o Rally for the Cure Committee Chairperson 2010

o Member Guest Committee 2013

 Susan G Komen Foundation ~ 3 Day for the Cure volunteer 2010

 Past President, Vice President, and Treasurer of Northeastern Ohio Dental Hygienist

Association Delegate to the Annual Session of the Ohio Dental Hygienist Association

 Vice President Hopkins School Parent Teacher Club

 Member of Hopkins School Conflict Resolution Team and Allocations Committees

Available Upon Request