Hotel or tour company report

Luận Văn:Hotel or tour company report

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Assignment 3B Hotel or tour company report- Thang Loi hotel

THANG LOI HOTEL

I- INTRODUCTION

Nowadays, the demand of tourism and stay is more and more popular in the world Apart from the famous tourist destination, the beautiful landscapes, the stay is one of the important things to get a perfect trip So, more and more luxurious hotels are built to meet the demand of customers They have become a very active business development in the world as well as in Viet Nam Hanoi is the capital of Viet Nam, the center of the country Therefore, business hotels in Ha Noi are developed There are many luxury and convenient hotels and Thang Loi is a 4 star hotel very successful in business stay We are students of faculty of tourism - hotel management So researching on the process of operation of hotel is very necessary for our profession in the future So we do Hotel or tour company report assignment after finding information about hotel

This assignment is “Hotel or tour company report” with our topic is “Thang Loi hotel” To do this assignment, we have to work in group of 6 members:

 Nguyễn Thị Quỳnh Anh

 Bùi Thị Hạnh

 Bùi Thị Hiền

 Đỗ Thị Minh Hồng

 Đinh Thị Thùy Linh

 Lương Thị Linh

We are 2nd year students at class A3K16

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This assignment is a group exercise, so it requires each members has to do conceptually We have gone to Thang Loi hotel to take photographs with six members and ask for brochures and information Next, we have to write report to hand in and do presentation of assignment in front of our class

“Hotel or tour company report” assignment has two main duties

The first duty is report writing It has four main parts: Introduction (introduce the assignment generally), Body (information of Thang Loi hotel), Conclusion and Recommendation

The second duty is presentation All members in group will have to speaking about own information which were divided

Doing “Hotel or tour company report” assignment is very interesting and useful It helps us have knowledge about hotel or tour company; enhance our report writing skill, speaking skill Moreover, we will improve our team working spirit- a very important skill for our future job

All members in our group tried best to do “Hotel or tour company report” assignment

A3K16 Faculty of tourism- HOU2

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II-BODY

1 General information about Thang Loi hotel:

1.1.Location

Thang Loi Hotel in Hanoi is

strategically located Hotels in Hanoi in

Vietnam Thang Loi Hotel is one of the

suitable Hotels in Vietnam and has a

contemporary lodging The hotel has a

convenient location and is thus

conveniently accessible for all kind of

travelers

The Location of Thang Loi Hotel in

Hanoi is near West Lake the most scenic and quiet area Its innate exquisiteness is just is one of many things to discover while you stay in Vietnam The location of Thang Loi hotel in Hanoi is ideal for both resting and working place The experienced and well-furnished hotel will bring all businessmen and tourists the convenience and skilled services It takes just about 30 minutes to drive down from the International Airport and

10 minutes from downtown to reach the Location of Thang Loi Hotel in Hanoi With its efficient services and hospitality, Thang Loi Hotel has set the new standard amongst the hotels in Hanoi in Vietnam for providing to the needs of the leisure traveler at reasonable cost Location of Thang Loi Hotel in Hanoi makes sure that good number of restaurants is also found in the close vicinity Tourists simply love being here, because this place exudes vibrant mood

1.2 History and Development:

Thang Loi Hotel is strength of friendship between the two countries firmly Vietnam and Cuba It was officially started construction since late 1973 and inaugurated the right to revolution anniversary of Mon-ca-da of Cuba (July 26, 1953 - July 26, 1975), the process

of business Thang Loi hotel is divided into three main periods:

- Period 1975-1987: Thang Loi Hotel is independent economic unit, directly under the General Department of Tourism, and then transferred to the police, operating under

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the subsidy mechanism

-Period 1988-10/1995: Thang Loi Hotel is into a company's accounting office report, a legal status is incomplete, and conducts business according to market

mechanism, under the direction of all presence of superiors

-On October 21, 1995: Decision of the General 304/QD travel company founded Thang Loi Hotel, directly under Viet Nam admistration tourism Since then, Thang Loi hotel became an accounting unit of economic independence and full legal status

1.3 Description

From 25 years ago Thing Loi Hotel was very popular with foreign tourists to Hanoi Many leaders of the country and celebrities around the world staying here such as Prime Minister of Germany Helmut Kohl during his visit to Vietnam in 1995, Prime Minister Cameron (Luc Ayang ),…

1.4 Contact address

Address: Yen Phu Street, Tay Ho Dist

Operator: (84.4)829.4211

Tel: (84.4) 829.0145

Fax: (84.4) 929.2927

2 Accommodation description

Nowadays, Thang Loi hotel has been continuing to exploit 178 standard rooms There are 8 VIP rooms to receipt VIP customers With a good place : next to West lake, Thang Loi hotel is one of the hotels in hanoi ,there are 133 rooms next to West lake and some rooms next to garden with beautiful sigh, fresh air, clean environment

Accommodation of Thang Loi hotel contain 4 parts: A, B, sale, bungalow

There are 5 kinds of room in Thang Loi hotel:

- Suit presidential room

- Suit deluxe room

- Premium room

- Superior room

- Standard room

Section Suit

president

Suit deluxe

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Table: The structure of Thang Loi Hotel Rooms

Area of each room: the largest VIP room has 1 living room, 1 bedroom The suit president room and suit deluxe room are less bigger than VIP room The suit president room has 1 double bed, the suit deluxe room has 2 single beds

Area of each room:

- Suit presidential room :60m2

- Suit deluxe room : 57m2

- Premium room : 32,45m2

-Standard room : 28,5m2

-Superior room : 28,5m2

Price of room in Thang Loi hotel is quite high from 35$ to 200$ Therefore, sit serves customers with high living standard Thang Loi hotel is 4 stars hotel, so price of services is suitable with rank and size of hotel Specially, in domestic economic and international economic are developing,…income of people increase, so demand of people increase, too Besides, Viet Nam is taking part in international economic; therefore, our country can attract a lot of tourists in many countries in the world These are customers with high income, so, service of Thang Loi hotel maintly satisfy these customers

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A Suit

President Suit deluxe Premium Superior

2 2 48 21

200USD 150USD 50USD 40USD

Suit deluxe Premium Superior

2 2 56 27

200USD 150USD 50USD 40USD

Table: Structure of the Thang Loi hotel room price

3 Facilities and services offered

3.1 Reception:

The reception is 400m2 including the lobby, reception and Night Bar The facilities system include: decorative, center system with many other facilities such as: fax machine, printer, furniture; many paintings hang like unique, modern lifestyle; five rattan

furniture’s for customers relaxing the meantime or guest, read newspapers When sitting

in the hall, customers can admire the artificial waterfall or enjoy your beverage nearby Night Bar

3.2 Equipments of rooms

Today, Thang Loi hotel continue exploiting 178 rooms which are the international

standard, including 8 special rooms for VIP customers.There are many modern

equipments in the room and staffs serving room work 24/24h that make customers

always feel satisfied and comfortable such as :Air – conditioner, Telephone Tea and coffee, Hair dryer, Refrigerator, Fire alarm, Closet chest, Private bath room with bath- tub

or shower, Cable television,Television, Wireless internet provided in all room…

Beside, there are four bungalows along the way to hotel

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3.3 The sevices:

3.3.1 Building of Thing Lois hotel mainly catering, workshop, conference and weeding party.There are 6 rooms which are the multi-purpose:

 Thang Loi I: it has 350m2 and can serve 400 customers are party throne

 Thang Loi II and II: they have the same area are 100m2 and can serve 120 customers are party throne

 Tay Ho I and Tay Ho II: they have same area are 100m2 and can serve

120customers are party throne They are linking with the hall and the artificial stream

 Suoi Truc: it has an area of over 30m2 and suitable for organizing family meals

The rooms are carpet, air-conditioner second way of Japan, standard furniture and

equipment for conference

Entire area can organize a party for 800 to 900 seated guests and buffet for 1000 to 1200 guests

3.3.2 There are two bars in Thang Loi hotel: Night Bar is set near the hotel’s hall and Bar Lotus is set near swimming pool They have modern fortunate, have icehouse to put drink, and kind of drink such as: wine, cocktail, mock tail…

3.3.3 Beside, Thang Loi hotel have other services offered such as: Swimming pool; Tennis yard; Souvenir shop; Services contact information; Foreign currency exchange; Massage – Sauna, Spa and Beauty salon service; Disco, night club, Dancing and karaoke room; Laundry and dry - cleaning service; Travel tour arrangement, Airport transfer; Restaurant: serves European and Chinese cuisine as well as traditional Vietnamese

specialties

4 Organization and the main duties of each position in Thang Loi hotel.

4.1.Organization model

System facilities, large scale staff crowded, the hotel has held the leadership and effectiveness of the decentralization clear Currently the hotel has four departments, 6 units of production and business and the 10

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OGANIZATIONAL CHART OF THANG LOI HOTEL

A3K16 8 Faculty of tourism- HOU

Hotel management

Office administrative

organization

Financial planning Ptrevention techniques

professional

Municipal

Center

international

tour

Enterprises laudry Tourist center Blue Sea Mong CaiBranch in Branch in Da Nang Ho Chi MInhBranch in

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4.2 Functions and duties of the department

4.2.1 Hotel management

The administration department is responsible for some woks:

- Making plan

- Organizing and choosing staff ,leaders

- Evaluating the activities of the hotel and the work of staff

4.2.2 Office administrative organizations

- Construction plans and salary workers

- Propose and monitor the activities of emulation

- Perform clerical work of administrative and archival documents, documents,

materials

- Inspection and maintenance regime of the observance of internal rules and

regulations throughout the hotel

- Organize the rituals of the hotel by the state agencies specified in

4.2.3 Financial Planning

- Planning reserve purchase materials and materials for each phase of the plan year

- With the receptionist to have timely information, carry out the procedures for

payment customers quickly

- With parts table eating up revenues and expenditures to carry out payment

- Combined with the marketing for the proposed pricing policy and services found in hotels

- With the work of administrative management labor and mode salary and bonuses

4.2.4 Prevention techniques professional

- Organization coordinates training classes on techniques for professional staff

- With the Administrative open class competition for skilled labor blocks directly

- Drafting of documents related to professional services

- Open training courses on foreign languages for more employees

4.2.5 Municipal

- Study and propose measures, the form of propaganda, advertising, marketing,

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promotion

- Research tastes customers, expanding relationships with customers in the area

- Determining the business environment, market customers, competitors

- Organizations monitoring data

4.2.6 Of the chamber

- Organizational management and operation of well preserved whole system furniture and equipment assets in the sleeping chamber and storage areas

- Held to welcome and guide visitors using the equipment, appliances and services in the guest rooms to the hotel

- Recorded fully and accurately the use of accommodations, rooms and services arising in the day

- Organizational management and maintenance of maps of customers to forget in the area and promptly inform the receptionist to find every measure to give it to

customers

4.2.7 The table

- Organization Serving the meals, panel discussion, meetings, seminars and organize mobile service, serving food to guest rooms in accordance with the proper technique

- Decorated dining room, banquet rooms, workshops, conferences

4.2.8 The bar

- Processing other beverages with high quality service properly process techniques

- Diversification in the provision of drinks found

- Held mobile service, serving drinks to customers in the room right by the process technique

4.2.9 The kitchen

- Processed foods rich with high quality, properly process techniques, forms beautiful

- Frequently change the menu to meet the diverse needs of customers

frequently listen, collect and absorb the information

4.2.10 The receptionist

- Ensure successful implementation of the work of reception and ensure contact

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information for all customers and internal customers Hotels

- Mastering needs, types and number of customers

- General any information, customer comments, reporting monthly to the director

- Ensure timely payment, exactly as customers check out

4.2.11 The sports culture

- Business organization services sauna, massage, swimming pool safety and

convenience

while maintaining proper regulation of the state and the hotel

- Preserved correctly to operating machinery and equipment in the department

precise instructions, full use of guest facilities and services in organizational

management

- Insurance organization and safety at the swimming pool, sauna, massage…

5 Attach the original brochures received from Thing Loi hotel

6 Evaluate the strength and limitations of Thing Loi hotel and give

suggestions for improving its limitation.

Nowadays, Thang Loi hotel is more and more famous and a favorite choice of customers when coming to Hanoi The hotel has some strength and advantages Besides, there are still some limitations need repairing and ways to solve

6.1 Strength of Thang Loi hotel.

Thang Loi hotel has the powers of four - stars hotel and specific strength to attract customers

Firstly, this hotel has a wonderful location, is located in a beautiful semi-island

on West Lake, among of tourism – service – culture – sport center in Ha Noi capital (next to Nghi Tam and Nhat Tan flower villages, Kim Lien pagoda …) That is a convenient place for accommodation of customers This place also makes hotel have a beautiful, quiet, cool and commodious sight Today, the number of hotels has been increasing fast in Ha Noi but there is rarely hotel that has sight and modern, natural architect like Thang Loi hotel Rooms, restaurants, service places next to West Lake that makes customers feel comfortable as they can mix with nature, not to live in crowded and noisy city Moreover, this hotel has many kinds of room for customers such as suit presidental room, suit deluxe room, primium room, superior room, standard room with suitable price (from 35$ to 200$ ) It also has various services such

Tiêu đề	Hotel or tour company report
Tác giả	Nguyễn Thị Quỳnh Anh, Bùi Thị Hạnh, Bùi Thị Hiền, Đỗ Thị Minh Hồng, Đinh Thị Thùy Linh, Lương Thị Linh
Trường học	Hanoi Open University
Chuyên ngành	Tourism - Hotel Management
Thể loại	bài tập
Thành phố	Hanoi

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Số trang	16
Dung lượng	1,25 MB