1 CSC Manual 8th Edition Final Version 08-24-2011

Concert Safety Corps Western Illinois University Policy and Procedures ManualAdvisors Terry Mors, Professor Ken Durkin – Professor Dan Leezer – Instructor Executive Board Trent Ross – Pr

Concert Safety Corps Western Illinois University Policy and Procedures Manual

Advisors

Terry Mors, Professor

Ken Durkin – Professor

Dan Leezer – Instructor

Executive Board

Trent Ross – President

Algirdas Sindaravicius – Vice President Joel Clausing – Training OfficerRyan Blaskey – Training OfficerJoseph Parker – Lead SupervisorJeffrey Riggs – Lead Supervisor

Eighth Edition

September 2011

Table of Contents

Section 1: Introduction 4

Section 2: Purpose of Concert Safety Corps 4

Section 3: The Role of Concert Safety Corps 4

Section 4: Internal Rules and Procedures 5

Criteria for Concert Safety Corps Representatives 5

Disciplinary Procedures 6

Certification Requirement 7

7 Outside Activities 7

Section 5: Description of other Involved Organizations 7

Office of Public Safety (OPS) 7

Emergency Medical Technicians (EMTs) 7

Macomb Fire Marshall 7

Section 6: Table of Organization of Concert Safety Corps 8

President of Concert Safety Corps 8

Vice President of Concert Safety Corps 8

Training Officer of Concert Safety Corps 9

Lead Supervisor 9

Concert Safety Corps Associates (Volunteers) 10

Section 7: Operational Procedures 12

Contact of Representatives 12

Pre-Event Briefing 12

Pre-Event Safety Check 12

Procedures during the Event 13

Post-Event Procedures 13

Section 8: Western Hall Policies 13

No Smoking Policy 13

Procedure: 13

Rationale: 14

Bottle/Alcohol Policy 14

Procedure: 14

Rationale: 14

Re-entry Policy 14

Rationale: 14

Aisle Policy 15

Procedures: 15

15 Rationale: 15

Stage Area Policy 15

Rationale: 15

Closed Bleacher Policy 16

Rationale: 16

Physical Abuse Against CSC Representatives or Other Individuals Policy 16

Rationale: 16

Confrontations between Audience Members Policy 16

Rationale: 16

Fire Extinguishers 16

Expulsion from the Venue Policy 17

Procedure: 17

Rationale: 17

Section 9: Evacuation of Western Hall 17

Procedure: 17

Section 10: Backstage Passes 18

Section 11: First Aid Situations 18

Section 12: Concert Safety Corps Funds 18

Section 13: Miscellaneous: Statement of Non-discrimination, Non-hazing, Campus Regulations Compliance 19

Section 14: Organizational Chart of CSC 20

Section 15: Member Agreement Form 20

Section 1: Introduction

The purpose of this handbook is to provide Concert Safety Corps representatives with

a manual outlining rules, regulations, and procedures in a tangible, hands-on format Thismanual is by no means meant to provide an answer for every situation Situations andprocedures are frequently changed during the night of a show, and the Concert SafetyCorps representatives must be able to adjust and deal with varied situations as they arise.Flexibility is an important attribute of Western Illinois University Concert Safety Corpsrepresentatives

Section 2: Purpose of Concert Safety Corps

The Western Illinois University (WIU) Law Enforcement and Justice Administration(LEJA) Concert Safety Corps (CSC) was initially formed in 1977 by Lambda AlphaEpsilon (LAE) to provide a source of income for their organization

CSC was created to be used as an alternative to uniformed police officers in enforcingrules and regulations during concerts at Western Hall A trained student group would beutilized to act as a buffer between the audience, the University, University Union Board(UUB), University Bureau of Cultural Affairs (BCA), and the Office of Public Safety(OPS) The idea was that the use of LEJA students to enforce the rules during an eventwould provide an environment more enjoyable and less threatening for student patrons

Through the years Concert Safety Corps became an integral part of the concertperformance and dance system at Western Illinois University The services of CSC wereutilized to make each performance safer and more enjoyable for both the audience andperformers For more than 30 years, Concert Safety Corps members have achievedvaluable experience in reacting to numerous situations and events

The experience obtained through CSC activities helps prepare LEJA majors for therealities and responsibilities of the criminal justice field Additionally, the existence of theConcert Safety Corps enables the LEJA Department to offer its students/majors anotheropportunity for a complete and well-rounded educational experience

Section 3: The Role of Concert Safety Corps

The roles that Concert Safety Corps plays at any event are wide and varied However,CSC has regularly provided the following eight duties Those duties include but are notlimited to the following:

1 Securing entrances and exits,

2 Monitoring entry points and prohibiting entry of alcohol, all

bottles and cans, and any other prohibited items (such ascameras, cell phone cameras, lasers, or recording devices) at

the door,

3 Maintaining clear aisles during performances,

4 Controlling or limiting access to areas under control of the

Performing Arts Coordinator, BCA, or UUB that are notopen to the general public, including backstage areas andareas covered under the provisions of the event contract asagreed upon by the Scheduling Committee,

5 Identifying violations of “No Smoking” restrictions in all

areas,

6 Dealing with first aid situations (in conjunction with

EMS/MDH, when they are present), provide crowd control,

7 Dealing with behavior problems or disruptive conduct, and

8 Other related duties as identified by the Performing Arts

Coordinator, his or her representative, BCA, BSA, or UUB,and the CSC Advisor(s)

During the course of performing the above stated duties, it is of utmost importance thateach CSC representative keeps in mind that she or he has no police authority to detain orarrest any individual Each CSC representative’s arrest power is no greater than that of

an ordinary citizen If an arrest situation should ever arise, the CSC representative isadvised to immediately contact an OPS Officer to deal with the situation

While executing the above responsibilities, it is important that the CSC representativetreat the audience with the greatest respect This will assist in the successful handling ofany situation and the overall image of CSC

Section 4: Internal Rules and Procedures

Criteria for Concert Safety Corps Representatives

• The Concert Safety Corps representative must be a pre-LEJA major or declaredLEJA major, maintaining at least a minimum overall GPA of 2.25 LEJA graduatestudents are eligible to participate in CSC activities

• The CSC representative must attend all training sessions (legitimate excuses will

be accepted and should be directed to the Training Officer in a timely manner)

• The assigned CSC representative must report as scheduled to CSC events, unlessprior arrangements have been made If the CSC representative is unable to reportfor his/her shift, s/he is responsible for notifying the Vice President ofAdministration, the OIC of the event, and s/he should assist in finding anotherCSC representative to cover the assignment

• The CSC representative is expected to arrive to scheduled events prepared to carry out his/her assigned duties The representative should have a pen, paper, watch, and flashlight (as needed) Representatives are encouraged to have a cell phone, but it should be set to vibrate and should only be used for emergency situations (other

usage during event times could result in disciplinary action)

• The CSC representative must perform all assigned duties, as explained bycontract or appropriate supervisor

• The CSC representative is expected to present themselves as a professional in

his/her speech, actions, and attire

 The uniform is blue jeans or khaki pants unless otherwise specified for events These pants will have no holes, rips, tears, etc If it is specified that shorts are allowed, the pants legs must be at least knee length

 All shirts are to be tucked in at the waist

 Belts are recommended and belt buckles must be plain in design

 Hats are only allowed for outdoor events Acceptable headwear includes theCSC ball cap or beanie, or other official WIU headwear

 Earrings will not be allowed for males For safety reasons females are not towear hoop earrings or other large earrings All other visible piercings must

be removed while working a CSC event

 For safety reasons necklaces should not be worn

 CSC representatives are PROHIBITED from carrying any weapons, including knives, mace, or other lethal items

 The CSC representative is required to read and be responsible for information presented in this handbook The CSC representative must sign the member agreement form

A CSC representative may receive a write up for any of the following situations:

• Failure to carry out assigned duty (i.e., Not show up for an event);

• Unexcused absence unless otherwise approved by E-Board (Manual protocol);

• Failure to attend mandatory training;

• Failure to follow instructions of the Officer in Charge, unless otherwise noted

by Manual protocol and the actions were justified in order to aid the safety of

an event or person(s),

• Any form of disorderly conduct during an event;

• Improperly representing CSC at an unsanctioned event, including verbalcommunication/representation and/or the wearing of CSC apparel (i.e., hat,shirt, logo);

• Failure to follow CSC Manual protocol and/or specified event instructionsprovided either via e-mail to the CSC representative’s official WIU e-mailaddress or verbally at the event location;

Write-ups will be executed by the Executive Board, after a meeting has been conducted, inorder to address the situation at hand The CSC representative receiving the write-up will benotified and the issue(s) will be explained and discussed Repeated write-ups (violations)will result in the CSC representative being placed on a probationary status The duration andextent of the probationary status will be determined by the Executive Board throughconsultation with the advisor The CSC representative will receive remedial assistance andfailure to comply will result in termination from CSC

Any representative sanctioned under the above provisions will have the right to appeal to acommittee consisting of the Concert Safety Corps President, Vice President, Advisor(s),Supervisor, and a CSC Associate The CSC Associate may be selected by the CSCrepresentative being sanctioned

Certification Requirement

There are certain training requirements that must be met in order to become and remain aConcert Safety Corps representative Those requirements include:

• CSC representatives are required to attend

and successfully complete a minimum of onebasic training session At least one trainingsession will be held at the beginning of eachsemester

• CSC representatives are encouraged, but not

mandated, to attend additional trainingsessions including, but not limited to, CPRtraining, fire safety, and emergencyevacuation training Attendance records will

be provided to the president for appropriateverification

Outside Activities

Occasionally, the representatives of CSC are called upon as a group to perform someactivity other than that stated within its contract (e.g., County Holiday, Macomb BalloonRally) The Advisors, President, and Vice President of CSC will jointly decide if CSC willparticipate in the activity If the activity meets their approval, individual representativesmust then decide whether or not they wish to participate in the activity All non-contractactivities will be handled on a volunteer basis

Section 5: Description of other Involved Organizations

This portion of the handbook will familiarize CSC representatives with the differentorganizations they may be in contact with during an event (event sponsors could include theBureau of Cultural Affairs - BCA, University Union Board - UUB, or the College of FineArts - School of Music)

Office of Public Safety (OPS)

• Assure compliance with alcohol, contraband, fire safety, and

smoking regulations;

• Provide money escorts;

• Maintain dressing room, stage, and performers’ security;

• Arrest or remove patrons from the hall, when necessary;

• Observe CSC behavior and assist when necessary;

• Act in emergency situations; and

• Provide first aid care when necessary

Emergency Medical Technicians (EMTs)

• Provide first aid in medical emergencies during events

Macomb Fire Marshall

• The Fire Marshall enforces the fire regulations of the state and city.

• The Fire Marshall declares if an event needs to be closed due to safety issues

If the Fire Marshall declares the event closed, then everyone must exit thevenue

• The Fire Marshall and the Director of Public Safety meet often to discuss

event procedures and potential hazards

Section 6: Table of Organization of Concert Safety Corps

The structure of Concert Safety Corps consists of five components The following is anexplanation of each position and its responsibilities

President of Concert Safety Corps

This is a paid position, open to any CSC representative with leadership ability andadministrative aptitude Selection of the President takes place during the fall semester

The responsibilities of the President include the following:

• Work with the University Union Office of Conference and Event

Services (OCES) and the Office of Student Activities (OSA), BCA,UUB, and OPS personnel in determining the number of CSCrepresentatives needed and any logistical requirements needed forthe performance;

• Check the venue before each event for violations of fire/safety

regulations;

• Hear complaints against any CSC representative;

• Establish a re-entry system;

• Conduct pre- and post-concert briefing sessions;

• Assist the CSC Vice President with staffing questions as needed;

• Assign CSC representatives to areas and responsibilities at the

venue If the President is not in attendance the Officer in Charge forthe event will make these decisions;

• Act as a “troubleshooter” during events, giving instructions, making

decisions, and formulating solutions to any problem that may ariseduring an event; and

• Evaluate the Vice Presidents, Training Officers, and Lead

Supervisors

Under the President’s authority are:

Vice President of Concert Safety Corps

This is a paid position open to any CSC representative with leadership ability andadministrative aptitude Selection of a Vice President takes place during the fall semester

The duties of the Vice President include the following:

• Maintain a current list of all certified CSC representatives

available to work;

• Schedule and contact the required number of CSC

representatives needed to work an event;

• Assist and advise the President on potential or real problems;

• Maintain current records on each CSC representative (i.e.,

events worked, hours worked by supervisors)

• Assist the Training Officer in planning and implementing

training sessions; and

• Assist the President in any other way necessary with Concert

Safety Corps matters, including evaluations of supervisors

Training Officer of Concert Safety Corps

This is a paid position, open to any CSC representative with leadership ability andadministrative aptitude Selection of the Training Officer takes place during the fall semester

The responsibilities of the Training Officer include the following:

• Assist the Vice President in properly billing the appropriate

University organization for Concert Safety Corps services;

• Maintain current records on each CSC representative (i.e.,

events worked, hours worked by supervisors);

• Provide the President and Advisor with appropriate records;

The duties of the Lead Supervisor include the following:

• Act as Senior Supervisor at all events;

• Evaluate all supervisors at the end of each event;

• Dispense and be responsible for all equipment used by CSC;

• Within 3 to 5 days after an event submit evaluations to the

President of CSC representatives that worked the event; and

• Regularly discuss with the President any relevant event

concerns and/or recommendations

*CSC E-Board is made up of the President, Vice-President, Training Officer, andLead Supervisor

The duties of the supervisors include the following:

• Conduct pre-concert searches at the door for cans, bottles, or

any item that is prohibited within the venue;

• Attend all requested performances unless a valid excuse is

given to either the President or Vice President of CSC;

• Have control over a specific area of the venue, as assigned

by the Vice President of CSC;

• Watch over the audience and CSC personnel in the assigned

area, and investigate unusual circumstances or problems’

subordinates may have;

• Assist and instruct associates whenever necessary;

• Attend all training sessions unless a valid excuse is given to

the CSC Training Officer ;

• Carry out all instructions of the President and Vice President

of CSC; and

• Submit a report after every event, including evaluations of

CSC associates

Concert Safety Corps Associates (Volunteers)

This position is open to anyone who meets the previously stated qualifications and trainingstandards This is a volunteer position in that the individual receives no monetary compensation forhis or her services The CSC associate gains valuable experience in event security and dealing withpeople This position is the backbone of the organization

The duties of the Concert Safety Corps Associate will vary according to the type and location

of the event Associates will be responsible for maintaining their post and carrying out all assignedduties

The following information is provided as an example of common duties within the WesternHall venue The duties of the associate will be described in terms of the specific jobs they must

perform in each of the assigned positions within Western Hall (throughout this document Western Hall is often referred to as the Hall) The duties and responsibilities of Concert Safety Corps

of Western Hall and somewhat secluded, it hasbecome a favorite entrance for gate crashers TheCSC representative at this door should always bealert to possible crashers either sneaking in withthose authorized or on false credentials

 East Arena Door: The CSC representativemonitoring this door has responsibilities similar to hiscounterpart at the southwest door, admitting to theHall only those authorized to be there, for example,technical crews, bands and/or concert performers aswell as food services personnel It should beremembered that because of the large amount oftraffic traveling in and out at this end of the Hall, itmay be necessary to leave the door itself unlocked forthe entire event This makes the East Arena anotherconvenient target for gate crashers The CSCrepresentative at this position should be exceptionallydiligent at checking event credentials

Northwest Door and West Fire Doors: These twosets of doors located nearest the athletic offices onthe first floor are positions manned almost solelyduring concerts to discourage gate crashers No onewith any legitimate business in the Hall should beusing these doors for access Individuals should bereferred to the correct door or if convenient, a CSCsupervisor

Ticket Doors: The ticket doors, east and west, areone of the most important assignments for CSC as awhole This is mainly because they represent theinitial contact between each patron and ourrepresentatives Because of this, CSC representativesshould conduct themselves in a cordial and courteousmanner at all times CSC representatives stationed atticket doors should remember that a smile is a veryeffective tool in crowd control Be alert to curious orevasive actions by patrons who may attempt toconceal and carry any contraband (i.e., alcohol) intothe Hall