Tài liệu Tricks Work pdf

Make sure you ask smart,intelligent and well timed questions!Below is a list of questions that can and must be asked inas many conversations as possible; especially in the difficult conv

Tricks @ Work

Abhishek Ratna

Tricks @ WorkSet your career on fast-track!

Abhishek Ratna

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You need more than talent and smartness to make a mark for yourself in the fiercely competitive corporate world Corporate world is ruthless to say the least and those who play by the set rules or take them too literally, are crushed by those around them who are not so 'foolish' Set your career on fast-track with this tricks book!!!

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Respond by asking Questions - Win every

Conversation!

5

Feel a level of resentment! Feel a level of inferiority! 9

How to Negotiate Time off Work when You Have No

Leave

43

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How to Respond when a Promotion Is Rejected 49

Get Lost!!!! – A powerful way to be on ‘top of mind’!

Cadbury created ripples when it launched the ad campaign fornew Rich Brownie Eclairs Priced at Rs 2/- Cadbury Rich Brownie Eclairs has an adcampaign that has the same theme as the 5-Star ad campaign – ‘Lost in thetaste’

However one thing is strikingly different!

The tagline – GetLost!

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A brand is daring to tell the customers to ‘Get Lost’!!! Thatis surely rare.

I do not know how muchattention this brand is able to get because

of this ‘different’ approach butthere is a powerful idea which can be derived from this ad campaign, usingwhich we can enhance our

‘image’ and ‘value’!

This powerful idea is –Selective Intentional Absence.

Human beings are wired to be more reactive to threats than torewards It is natural to be impacted more deeply by pain than by pleasure Wetend to seek closure and completeness

Doesn’t a missing piece of puzzle give you sleeplessnights???

Isn’t it a well known fact that people tend not to respectwhat they get used to???

There are old sayings which drive home the same idea –

"You'll never know what you've got 'til it's gone"

"Absence makes the heartgrow fonder."

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2

So whenever something is missing it draws attention!!!

This simple truth can be used to enhance your so called‘image’ and

‘value’!

You can chose and intentionally be absent from say ‘teammeetings’

or ‘monthly outings’ or even from ‘daily-routine-lunch’ to makeothers think about you; to make others understand your importance; to makeothers miss you!!!

This strategy can be used in your ‘work life’ as well as inyour

‘personal life’

Make sure you become a habit before trying this ‘missing’stunt to have the maximum impact!

A simple test of this strategy would be to be absent from

‘Facebook’or ‘Twitter’ for few days….And then when your next status update will come youwill surely get maximum likes or RTs/DMs/Mentions!

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If you want to enhanceyour ‘image’ and ‘value’ the mantra is lay low after getting your-self noticed.

worthremembering!!!

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Respond by asking Questions - Win every Conversation!

Read through the two conversation-scenarios between ArvindUday (Area sales manager –Mutual Funds) and Vikrant Singh (Relationship Manager– reporting to Arvind)

Conversation 1 –

Arvind: Why thehell you think I should let you continue? You have

missed your targets for twoconsecutive months now!

Vikrant: I amsorry sir I am working hard to meet current month’s

target

Arvind: What???Working hard to meet current month’s target? My

friend, I must tell you, Ihired you due to the strong recommendations

I received about you You betterensure that you not only meet you this month’s target but also cover up for theprevious months’ losses

Is that clear?

Vikrant: Yes sir.

Conversation 2

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5

Arvind: Why thehell you think I should let you continue? You have

missed your targets for twoconsecutive months now!

Vikrant: Sir, Iam very upset with my performance I was about to

come to you Where do youthink I might be going wrong? Your expertise can definitely help me a lot!

Arvind: Are younot smart enough to figure that out yourself? My

friend, I must tell you, Ihired you due to the strong recommendations

I received about you But you don’tseem to have that potential Anyways, are you spending enough time connectingwith your existing clients?

Vikrant: I ammainly focussing on leads generated by DSAs (Direct

Sales Agent) I thought wehave already saturated our existing clients…

(Arvind interrupts…)

Arvind: No No Nomy friend In this tough economy you can never

meet your targets by justconcentrating on DSAs Try to foster and develop a strong relationship withyour existing clients Take thetime

to learn everything possible about your clients, with the goal of not onlybeing a mutual fund salesperson but a trusted financial adviser and friend Notonly will this increase the likelihood of getting repeat business, but it willalso increase the chances of your clients referring their friends andassociates to you

Vikrant: Greatsir! Will surely do that Anything else that I can do? Arvind: Try andget more and more of your clients and their

associates to participate in themonthly seminars that our company organises for our clients This will surelyhelp you get more clients

Vikrant: Suresir Will let my numbers do further talking Thank you

so much for sharingthese ideas!

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Arvind: All thebest my boy!

So what are the striking points of differences in the abovetwo conversation? I am sure you must have noticed that:

1 Conversation 2 lasted much longer than conversation 1

2 Conversation 1 began and ended on a negative note.Conversation 2 was much more positive and definitely ended on

a positive as well as high energy note

3 In Conversation 1, Vikrant seems to be a dumb and incompetent employee where as in Conversation 2 he comes out be a person who is ‘willing to learn’ and ‘eager for success’

4 In Conversation 2, Vikrant has managed to gently boost the ego

of his boss and to some extent got him into his favour!

But what is it that has changed the course of conversationinConversation 2?

It is nothing but thequestions that Vikrant has managed to ask!

askingquestions; smart, intelligent and well timed questions!

Responding by askingquestions is always a great idea!

Responding by asking questions +

Generous listening behaviour+

Positive attitude +

Appropriate body language

help to generate a rich, meaningfulconversation with actionable outcomes.

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Make sure you ask questions! Make sure you ask smart,intelligent and well timed questions!

Below is a list of questions that can and must be asked inas many conversations as possible; especially in the difficult conversation!!!

What does that mean?

Can you be more specific?

Why do you think that?

How did you reach that conclusion?

Can you share some examples?

To what extent, does that saying apply here?

What do you really mean?

Can you clarify that for me?

How does that statement apply to….?

Can you spin that concept out for us?

What are the implications of that statement?

What are you implying?

You can also ask questions to confirm information or paraphrase.

Are you saying that…

Are you claiming….

Do you mean ….

So you are saying… Do

you want me to…

HAPPY QUESTIONING!!!

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Feel a level of resentment! Feel a level of inferiority!

Comparison is obvious and common We tend to compare oursalary and work load with our peers; we tend to compare our status with that ofour neighbours; we tend to compare our cell phone model and car with what ourfriends have; we even tend to compare the beauty, wit and smartness of ourlife-partner with others’!!!

Who doesn’t compare his success with those around him; withthose whom he knows and hang out with?

Comparison is something which happens automatically,effortlessly and surely! Those who can stop themselves from developing thesecomparative thoughts are truly the blessed ones But the fact

is that most ofus are not like that

So what happens when you compare?

There are two negative emotions that can develop when youcompare

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1 Youmay feel a level resentment There will be people

around you who as per yourpoint of view are less deserving andless capable but yet are more successfulthan you After all life is not always fair! You feel anger and frustration Rememberit is completely natural

2 Youmay feel a level of inferiority There will be people

around you with bettercell phones, better cars, expensive watches, enviable lifestyle or maybe even amuch better personality when compared to yours! It is natural to feel a levelof inferiority

Thefeeling of resentment and inferiority is natural and nothing much can be doneabout it

Whatcan be done is – Where these feelings will lead you to?

Ifyou want to be a winner in life, if you want to reach the top, then make surethat these feelings of resentment and inferiority lead you

to nothing else butaspiration!

Inlife and especially in the corporate world these emotions of resentment andinferiority are common It is up to you to make the most of these feelings; itis up to you to use these feelings for making you better and stronger byleading you to aspiration You have to believe that if anyone else can achieveit you too can!

Aspire!Aspire! Aspire!

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Top Two Motivating Factors @ Work

Monday When was the last time you came across a person who was truly motivated and passionate about the work he or she is doing?

I am sure you will have to think hard for the reply It is not easy to find employees who are truly motivated and passionate about their work

So whom can we blame for this? The employee? The Company? The work Culture? The team he is in? Employee's education and background? The boss?

Answer is very simple There are two things which mainly determine the extent to which any employee will be motivated @ work

These Top Two Motivating Factors @ Work are:

1 Meaning in the work that he is doing - Most employees are

never made or allowed to understand the real meaning behind the work that they are doing So for how long can someone be motivated at chasing something without knowing what he is chasing

& why he is chasing?

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2 Recognition - A pat on the back can do motivate more than

currency notes! But most supervisor are poor at giving recognition, forget about timely recognition They are simply too busy to stop and find time to appreciate a 'good' work as soon as it is done This simply frustrates and demotivates the employees and take away his passion for the work he is doing

So now you know why you could perform at your best under Mr Xbut your performance deteriorated under Mr Y!

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How to Be Friends With a Boss

My New Article on wikiHow

-How to Be Friends With a Boss

from wikiHow - The How to Manual That You Can Edit

It is said that one 'must' maintain a right distance from his/her boss After all a boss is always a boss! Right? Not always!You can get a personal as well as professional boost

if you can be real 'friends' with your boss This article outlines ways on how you can make your boss your buddy!

Steps

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1 Observe - The first step towards making your boss your friend is to observe your boss You must observe what his interests are outside work Where he spends his weekends and holidays.What are the things for which he takes a break during the day and where and with whom he spends these breaks You must listen to him carefully and take clues on his personality type and what are the things that excite him.

2 Talk about 'common' interest - You must

be prepared to talk about the things which are of your boss's interest whenever possible Try to find out as much as possible about the things which are of interest to him and look for opportunities when you can have a discussion with your bosson these topics Try to tell him something which will make him more interested in your talks and try to find some points on which youcan have a casual chit chat on daily basis For example if you see your boss has a F1 key ring you can safely conclude that he is a F1 enthusiast and try talking to him about

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F1 whenever you get a chance!

lunch/smoke/coffee breaks - If possible try

to be with your boss during lunch/smoke breaks Time your breaks so that it matches with your boss's For initial few days you can try to make it look 'accidental' Grab these 'accidental' time together to generated your boss's interest

in you and your talks.

4 Meet your boss outside work - Look for opportunities to meet your boss outside

opportunities by inviting your boss to your parties etc These meetings outside work will help you in developing a solid bond with your boss.

5 Join a club or group which your boss is a member - If you can join a club or group which your boss is a member of you will get many opportunities to work together

on things outside work and spend time

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together This will help you both to understand each other better and bring you closer to your boss.

6 Take you relation to family level - Try to get close to your boss's family and develop a good relation with his family members Also create opportunities so where your family can get chances to mix

up with your boss's family.

Tips

• Try to listen more and say less.

• Be a good friend so that your boss can trust you fully.

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• Don't take undue advantage of the fact that your boss is your friend Give him the respect his deserves at work and don't let your friendship come in the way of the work.

Warnings

• If your boss is not the kind of person who

subordinates then trying to hard to make him friends may backfire.

• Your colleagues may not like you being friends with your boss Out of jealousy they may harm you in some way or other.

Article provided by wikiHow , a wiki how-to manual Please edit this article and find author credits at the original wikiHow article

on How to Be Friends With a Boss All

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