Tài liệu Employee Satisfaction pdf

Quick QuizThe following questions ask about your satisfaction or dissatisfaction with several things.. Herzberg’s Two-Factor Theory Certain things are necessary, but not sufficient, fo

Employee Satisfaction

 What is job satisfaction?

 What are some of the benefits of having a satisfied workforce?

 What are some of the disadvantages of

having a dissatisfied workforce?

 What causes employees to be satisfied

with their jobs?

What is Job Satisfaction?

 An employee’s cognitive and affective evaluation of his or her job

Why Should Organizations Care?

 Organizational Commitment

 Job Withdrawal

 Turnover and retirement intentions

 Work Withdrawal

 Behaviors to avoid performing one’s work tasks

 Absenteeism and tardiness

Organizational Commitment

 Definition

 An acceptance of organizational goals

 A willingness to work hard for the organization

 The desire to stay with the organization

 Research findings (Probst, 2000)

 strong correlation with coworker, promotions, supervisor, and work satisfaction (r ~ 50)

 lower with pay (r ~ 18)

 strong correlation with overall satisfaction (r ~ 70)

Unionization Activity

 Strikes, slow-downs, initiation of

unionization

 Examples:

 Boeing in 1996 (job security)

 WSU and UW in 2001 (budget cuts, low salary, low state emphasis on higher

education)

 TAs at UC Santa Cruz (large class sizes)

What About Job Performance??

 Why would we expect a relationship??

What Causes Job Satisfaction?

 Our Outcomes vs Others Outcomes

 Current Job vs Alternative Jobs vs Past Jobs

Genetic Predisposition

 We’re (dis)satisfied because we are

genetically programmed to be.

 Research evidence

 Study of twins reared apart

 30% of variability in satisfaction accounted for by genetics (r = 55)

 Recommendation

 hire applicants with good “job satisfaction genes”

Quick Quiz

The following questions ask about your satisfaction or dissatisfaction with several things Consider each item carefully and enter the response the best represents your feelings about the item.

Dissatisfied Neutral Satisfied

Self-service gas stations 1 2 3

The size of refrigerators 1 2 3

Affective Disposition

 Some people complain about everything!

 Negative affectivity (NA)

 The tendency to experience negative emotions (distress, agitation, pessimism)

 “The gripe scale” / NOSQ

 Research evidence

 Job satisfaction and NA

 r = -.23 (more NA, less satisfaction)

 Job satisfaction and turnover

 r = 00 for gripers; r = -.39 for non-gripers

 Recommendations??

Life Satisfaction

 People happy with life are happy with

work.

 Spillover effect between life and work

 Organizational implications regarding:

 flexible work hours

 work-family conflict

 on-site daycare

work

family non-work

Herzberg’s Two-Factor Theory

 Certain things are necessary, but not

sufficient, for job satisfaction

Motivators -

Supervisors

Challenge Stimulation Independence Responsibility Variety

Thibaut and Kelley’s Model

 Comparison of current role outcomes with past role outcomes and alternative role

outcomes

Past Alt Job

 Situation A > > Satisfied Stay

 Situation B > < Satisfied Leave

 Situation C < > Dissatisfied Stay

 Situation D < < Dissatisfied Leave

How Can We Measure

Job Satisfaction?

 Minnesota Satisfaction Questionnaire

 Faces Scale

 Job Descriptive Index

 Job In General Scale

 Custom-Designed Scales (but beware…)

Minnesota Satisfaction Questionnaire (MSQ)

 100 items measuring 20 facets of job

satisfaction

 Two general factors

 Internal vs External sources of satisfaction

Faces Scale

 good measure of global job satisfaction

 good measure to use when reading ability is low

 too simplistic

 possibly insulting and/or low face validity for upper-level positions

Job Descriptive Index (JDI)

 Measure of 5 facets of job satisfaction

 pay, promotions, coworkers, supervisors, work itself

 Pros

 Extremely easy to use with all types of respondents

 Most commonly used measure of job satisfaction

 Cons

 Shouldn’t sum across facets

 Is there more to job satisfaction than just the 5 facets?

YOUR PAY AND PROMOTIONS

What are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ? if you cannot decide Choose a response for each item.

Pay

UNDERPAID Yes ? No

INCOME ADEQUATE FOR NORMAL EXPENSES Yes ? No

BARELY LIVE ON INCOME Yes ? No

INCOME PROVIDES LUXURIES Yes ? No

BAD Yes ? No

HIGHLY PAID Yes ? No

Promotions

GOOD OPPORTUNITY FOR ADVANCEMENT Yes ? No

PROMOTION ON ABILITY Yes ? No

DEAD-END JOB Yes ? No

GOOD CHANCE FOR PROMOTION Yes ? No

UNFAIR PROMOTION POLICY Yes ? No

INFREQUENT PROMOTIONS Yes ? No

Job In General Scale (JIG)

 Developed as a global measure of job satisfaction

YOUR JOB IN GENERAL

What is your JOB like MOST OF THE TIME? Choose YES if the item describes your JOB, NO if it does not describe your JOB, and ? if you cannot decide.

PLEASANT ………… Yes ? No BAD…

IDEAL… … Yes ? No WASTE OF TIME Yes ? No GOOD

UNDESIRABLE Yes ? No WORTHWHILE……… Yes ? No WORSE THAN MOST ……… Yes ? No

MAKES ME CONTENT…… …… Yes ? No INADEQUATE……… Yes ? No