TW-MEDIF 1

CHAPTER 7 - PASSENGER REQUIRINGPASSENGER HANDLING MANUAL 01MAY2018 ANNEX 7A – 3 USEFUL INFORMATION TO PASSENGER REQUIRING WHEELCHAIR SERVICES Dear Passenger, Vietnam Airlines’ wheelchai

CHAPTER 7 - PASSENGER REQUIRING

PASSENGER HANDLING

MANUAL

01MAY2018

ANNEX 7A-1

MEDICAL CLEARANCE FORM PART I – MEDIF I

I am aware that the data I decided to indicate relate to sensitive data By fulfilling this information and proceeding with the booking, I expressly give my consent to VNA to process these data solely for the good performance of the carriage

( For more information about Vietnam Airlines' Privacy Policy , please refer to https://www.vietnamairlines.com)

茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲 Vietnam Airlines' Privacy Policy

PART I 茲茲茲茲

To be completed by

PASSENGER

茲茲茲茲茲

- Put a cross “X” in “YES” or “NO” boxes 茲茲  茲茲茲茲茲茲

A Passenger ‘s full name: Male 茲 Female 茲 Age 茲茲: 茲茲茲茲

B

Itinerary 茲茲:

Flight No 茲茲茲茲……… Class 茲茲 Date 茲茲 Origin 茲茲茲…… Destination 茲茲茲…

Flight No 茲茲茲茲……… Class 茲茲 Date 茲茲 Origin 茲茲茲…… Destination 茲茲茲…

Flight No 茲茲茲茲……… Class 茲茲 Date 茲茲 Origin 茲茲茲…… Destination 茲茲茲…

No 茲 Yes 茲

D Is stretcher needed on board 茲茲茲茲茲茲茲茲? No 茲 Yes 茲

E

Intended Escort ‘s full name 茲茲茲茲茲: Male 茲 Female 茲 Age 茲茲:

Professional qualification 茲茲茲茲茲: (If untrained, state: “TRAVEL COMPANION” 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲 茲茲茲茲茲茲 TRAVEL COMPANION).

Telephone/Moble phone 茲茲/茲茲茲茲:

If passenger with vision/hearing impairment, please state if escorted by trained dog 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲?

No 茲 Yes 茲

F

Wheelchair services by Vietnam Airlines needed 茲茲茲茲茲茲?

No 茲 Yes 茲

If YES, service type 茲茲茲茲茲茲茲茲茲茲茲:

To boarding gate/ to aircraft step 茲茲茲茲茲/茲茲茲

To aircraft door 茲茲茲茲茲茲

To seat and inflight 茲茲茲茲茲茲茲

Own wheelchair 茲茲茲茲茲茲? No 茲 Yes 茲

If YES, wheelchair type 茲茲茲茲茲茲茲茲茲茲茲:

1.Collapsible 茲茲茲 No 茲 Yes 茲

2 Power driven 茲茲茲 No 茲 Yes 茲

3 Spillable battery 茲茲茲(茲)茲茲 No 茲 Yes 茲

4 Other type, specify 茲茲茲茲:

G

Ambullance needed 茲茲茲茲茲茲茲? No 茲 Yes 茲 (Passenger/Escort is responsible for making all ambullance arrangements 旅旅/旅旅旅旅旅旅旅旅 旅旅旅旅旅)

Ambullance company contact 茲茲茲茲茲茲茲茲茲茲:

Origin contact 茲茲茲茲茲茲: Telephone/Moble phone 茲茲/茲茲茲茲:

Destination contact 茲茲茲茲茲茲: Telephone/Moble phone 茲茲/茲茲茲茲:

H

Other ground arrangement needed 茲茲茲茲茲茲茲茲茲茲?

NO 茲 Yes 茲

If YES, specify below and idicate for each item 茲茲茲茲茲茲茲茲茲茲茲茲茲 茲:

(a) The ARRRANGING airlines or other organization 茲茲茲茲茲茲茲茲 茲茲茲茲茲茲

(b) At WHOSE expense 茲茲茲 (c) CONTACT addresses/phones where appropriate or whenever specific persons are designated to meet/asssist passenger 茲/茲茲茲茲茲 茲茲茲茲茲.

1 Arrangements for drop-off delivery No 茲 Yes 茲 at

2 Arrangements for assistance No 茲 Yes 茲

3 Arrangements for pick up No 茲 Ye 茲

Details 茲茲茲:

4 Other requirement No 茲 Yes 茲

I

Special In-flight arrangements needed 茲茲茲茲茲茲茲茲茲茲?

No Yes

(e.g:special meal, special seating, extra seat, medical equipments(*), assistances with

medications,special baggage…旅旅旅旅旅旅旅旅旅/旅旅旅旅旅旅旅旅旅(*)旅旅旅旅旅旅旅旅)

Details:

(*) Provision of special equipment such as oxygen etc always require completion of Part

II See NOTE at the end of Part II 旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅旅.

If YES, describe and indicate for each item 茲茲茲茲茲茲茲茲茲茲茲茲茲茲: (a) Special service type and segment(s) on which required 茲茲茲茲茲茲 茲茲茲茲茲茲.

(b) Airline – arranged or arranging third party 茲茲茲茲茲茲茲茲茲茲茲茲茲茲 茲茲茲

(c) At whose expense 茲茲茲

J

I take note that, if acccepted for carriage, my journey will be subject to the general conditions of carriage/tariffs of Vietnam Airlines and that Vietnam Airlines does not assume any special liability exceeding those conditions/tariffs I am prepared, at my own risk to bear any consequences which carriage by air may have for my state of health and I release Vietnam Airlines, its employees, servants and agents from any liability for such consequences.茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲 茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲茲

茲茲茲

ANNEX 7A – 2

CHAPTER 7 - PASSENGER REQUIRING

PASSENGER HANDLING

MANUAL

01MAY2018

ANNEX 7A – 3

USEFUL INFORMATION TO PASSENGER REQUIRING WHEELCHAIR SERVICES

Dear Passenger,

Vietnam Airlines’ wheelchair service is the service offered to disabled or reduced mobility passengers (hereinafter refered as “Passenger”) travel on Vienam Airlines operating flights Vietnam Airlines arranges staff and uses highlift cars, loading bridges, other specialized facilities, etc to assist passenger to ascend/descend steps, to/from the aircraft and to/from their seat

In fact, above mentioned specialied facilities are not available at some departure and arrival station (*) In these case, Vietnam Airlnes’ ground handling staff and passenger‘s escort (if any) assist passenger to ascend/descend steps

Your kind understanding is highly appreciated Thank you and have a good flight

(*) List of airports are not equipped specialied facilities:

Cat Bi airport – Hai Phong, Tho Xuan – Thanh Hoa, Vinh airport – Nghe An, Phu Bai - Hue, Dong Hoi airport – Quang Binh, Phu Cat airport – Quy Nhon, Tuy Hoa airport – Phu Yen, Lien Khuong – Da Lat, Pleiku Airport – Gia Lai, Buon Me Thuot airport – Dac Lac, Can Tho airport – Can Tho

ANNEX 7A – 4

I the undersigned parent or guardian authorize Vietnam Airlines to

carry minor (full name)

on Vietnam Airlines’ flight(s).

I confirm that I have arranged for the above mentioned minor to be

accompanied to the airport on departure and to be met at transfer

point by the persons named These persons will remain at the

airport until the flight has departed and/or be available at the airport

at the scheduled time of arrival of the flight.

Should the minor not be met at transfer point or destination, I

authorize the carrier(s) to take whatever action they consider

neccessary to ensure the minor's safe custody including return of

minor to the airport of original I agree to idemnify and reimburse

the carrier(s) for the cost and expenses incured by them in taking

such action.

I certify that the minor is in possession of all travel documents

(passport, visa, health certificate, etc.) required by applicable laws

I agree to and minor named above and certify that the information

provided is accurate.

Tôi, người ký tên dưới đây, là cha mẹ hoặc người giám hộ đồng ý ủy quyền

cho Vietnam Airlines vận chuyển trẻ em (ghi họ, đệm, tên)

trên (các) chuyến bay của Vietnam Airlines

Tôi cam đoan rằng tôi đã thu xếp những người có tên trên đưa đón trẻ em có tên trên tại điểm khởi hành, điểm nối chuyến và điểm đến Người đưa đón trẻ

sẽ ở lại sân bay cho đến khi máy bay cất cánh và có mặt tại sân bay theo giờ

hạ cánh dự kiến của chuyến bay.

Nếu trẻ em trên không được đón tại điểm nối chuyến, điểm đến như dự định, tôi ủy quyền cho Vietnam Airlines hoặc (các) nhà vận chuyển khác liên quan toàn quyền làm các việc mà họ cho là cần thiết để bảo vệ an toàn cho đứa trẻ,

kể cả việc đưa đứa trẻ quay trở lại sân bay khởi hành ban đầu Tôi đồng ý miễn trừ trách nhiệm và bồi thường, hoàn trả cho Vietnam Airlines và (các) nhà vận chuyển liên quan các chi phí phát sinh do việc thu xếp các việc cần thiết trên.

Tôi xác nhận rằng trẻ em trên có đầy đủ giấy tờ tùy thân hợp lệ (hộ chiếu, thị thực, chứng nhận sức khỏe ) Tôi cam đoan rằng những thông tin cung cấp trên đây là chính xác.

Full Name/Họ, đệm, tên:

Singature/ Chữ ký

Date/Ngày, tháng, năm:

CHAPTER 7 - PASSENGER REQUIRING

PASSENGER HANDLING MANUAL

01MAY2018

PHỤ LỤC 7A – 5

PHIẾU VẬN CHUYỂN TRẺ EM ĐI MỘT MÌNH HANDLING ADVICE FOR UNACCOMPANIED MINOR

TÊN TRẺ

EM

MINOR’S

FULL NAME

Giới tính

Sex

NGƯỜI ĐƯA TRẺ ĐẾN ĐIỂM KHỞI HÀNH

SIGNATURE

Tên/Name

Ngày sinh Date of birth Tuổi Age Điện thoại Phone No

Điện thoại Phone No

PERSON MEETING ON ARRIVAL SIGNATURECHỮ KÝ

Điện thoại Phone No

Chuyến bay Flight NgàyDate Từ From To Đến Điện thoại Phone No

Số chứng minh/Hộ chiếu Identify card/Passport No.

Địa chỉ Address

Airline staff in charge of minor whilst in their custody (Signature, Name, Department)

Ground staff at departure Cabin crew on 1st flight Ground staff at transfer Cabin crew on 2nd flight Ground staff at arrival

ANNEX 7A – 6

WAIVER OF RESPONSIBILITY

Passengers’s full name: Pasport/Identify card number:

I hereby consent that I have been informed about the results of the travel and/or carriage of passenger and baggage

by Vietnam Airlines due to the conditions specified below:

(Select the appropriate box):

1 Health status; current or mental or physical state of Passenger which may involve any hazard

of risk to crew, passengers, baggage on the same flight

Specify:

2 Conditions on documents, security, customs immigration required by airlines or at airports, nations in the whole routing.

Specify:

3 Feature, internal material of the baggage; baggage packing

Baggage tag number:

4 Conditions of animal’s health, documents, kennel required by airlines or at airports, nations in the whole routing.

Description of animal (weight, age, color, species, health state, offensiveness, pregnancy ): .

5 Other conditions:

Specify: Flight information:

I agree to release and discharge Vietnam Airlines, their agents, officers and employees from any and all liability which may be consequential as the result of the travel and/or carriage of passenger and baggage by Vietnam Airlines

as specified above.

I further agree to indemnify and hold Vietnam Airlines any and all action, claims and proceeding against VNA by any third party or parties including all costs, losses, damages, charges and expenses incidental thereto which may be suffered by Vietnam Airlines as the result of the travel and/or carriage by Vietnam Airlines specified above due to condition specified below and any possible consequence thereof.

Date:

CHAPTER 7 - PASSENGER REQUIRING

PASSENGER HANDLING

MANUAL

01MAY2018

Signature and full name of

Vietnam Airlines’ representative Signature and full name of passenger/parents/authorized person

PHỤ LỤC 7A – 7

GUIDANCE TO THE PHYSICIAN

* Conditions involving in air travel:

Civil aircraft fly at an altitude of 7.000-12.000 meters through the stratosphere at almost the speed of sound 900km per hour At high altitude where barometric pressure is much lower than

on the ground, aircraft cabin is mechanically pressurized during the flight The cabin air pressure during the cruise is maintained at equivalent to that of 1.500-2.000 meters height mountain top Particularly, cabin air pressure changes greatly during 15-30 minutes after take off and before landing Therefore, it should be noted, in diagnosing the incapacitated passengers, that the following conditions will be produced in aircraft cabin:

1 Comparative low pressure in the aircraft cabin: as air pressure become lower, internal gas in human body expands The gas trapped in the body and which does not get discharged expands during the flight This may put pressure on affected parts or internal organs and may cause pain and/or breathing difficulty

2 Comparative low oxygen concentration: Passengers (patients) having problem with respiratory organs, heart, cerebral blood vessel and serious anemia will be influenced by decreasing oxygen concentration in the high altitude Also women in the late stage of pregnancy and new born babies may be affected

3 Light turbulence (could cause uneasy felling)

4 The safety and control of other passengers to be considered

5 In spite of the foregoing, the fact that in some occasions, the passenger may have to be carried when the saving of the passenger’s life is involved

* Guiding principles in deciding whether or not a person is physically and mentally fit to

travel by air:

Persons under following conditions are generally considered unfit for air travel on Vietnam Airlines:

1 Those suffering from severe and critical heart disease: e.g severely decompensated cardiac failure, cyanotic conditions or myocardial infraction (those who had an attack within the past 6 weeks are not acceptable even if the infraction was minimal)

2 Those suffering from severe disease or lesion of respiratory organs, which cause severe dyspnea, those patients with entrapped gas such as a recent spontaneous preumothorax or who may has residual air in nerve system after medical examination such as encephalopneumography

or ventriculography; deep sea divers are not acceptable for air travel within 24-48 hours of a deep dive or working in scuba room

3 Those with lesions that may cause reiterate hemoptysis, hematemesis, melena, vomiting or severe groaning

4 Those with cerebral apoplexy (those who had an attack within pas 4 weeks are not acceptable)

5 Those with large mediastinal tumors, extremely large unsupported hernias, intestinal obstruction

6 Those with cranial diseases, cephalic lesions resulted in increased intracranial pressure, fracture

of the skull and those with recent fracture of the mandible with permanent wiring of the jaw

7 Those who have severe anaemia with Hemoglobin level less than 8g/dl

8 Those suffering from severe otitis media and sinusitis with blockage of the Eustachian tube

9 Those who have not completely recovered from surgery (because of insufficient time for the wounds to close) of head, chest or abdomen: within 10 days of simple abdominal operations and

21 days of chest surgery; or women in the immediate afterbirth

10 Person obviously under the influence of alcohol, drugs or other narcotics; those mentally ill and medical condition is unstable, who may be hazardous to others and/or to themselves

11 Recent cases of poliomyelitis at any time unless special arrangements are made with the carrier

12 Person with skin diseases that are contagious or repulsive in appearance or smell that may cause discomfort to other passenger

13 Persons who are suspected or suffering from infectious diseases: e.g cholera, dysentery, typhoid fever, paratyphoid fever, eruptive typhoid, smallpox, scarlet fever, diphtheria, plaque, epidemic meoningoencephalitis, Japanese encephalitis, active tuberculosis (infectious) or any other epidemic infections or any contagious diseases are not acceptable for air travel

14 Infant within 07 days of birth

15 Pregnant women beyond the thirty-second week

* Note: However, with a particular case, if the medical condition or the state of health of the person is considered stable and the attending/examining physician certifies the person fit for air travel with prognosis and escorted by an attending physician who is responsible for take care patient, he/she may be assessed by the airline for acceptation for air travel

CHAPTER 7 – PASSENGER REQUIRING

PASSENGER HANDLING

018

ANNEX 7A-8

Handling Advice for Passengers with disabilities

Vietnam Airlines always do our best to help disabled passengers that need assistance Please inform our branch offices of any special assistance you may require while travelling with us The following information outlines a number of the services that Vietnam Airlines offers customers with a disability If our passengers travel with mobility aids, we have attached a check list of questions which will assist us to ensure that your journey is as smooth as possible This brochure can be accessed and downloaded from website vietnamairlines.com

1 Let us assist youLET US ASSIST YOU

- If you would like assistance during your travel with us, let us know the level of assistance you require at the time of booking

immediately after you have made your booking to advice us of any specific requirements

for travel However, if you require more information on whether you require medical clearance, please access vietnamairlines.com or call Vietnam Airlines Branch office

2 Check in time

You are advised to come to the airport early with sufficient time to check-in with priority boarding

service and have your wheelchairs and/or supportive devices well-packaged and checked

*We offer special check in counter “Special Service Counter” at some airports

Passenger with disability will not be allocated an exit row seat due to civil aviation safety regulations

You are requested to sit upright in a straight-back seat with seat belt fastened Flight attendants will assist you between your seat to and from the aircraft lavatory At your request, our cabin crew can help you write your embarkation form if you fly on international routes

3 Priority boarding service

Vietnam Airlines offers priority boarding for passengers with physical challenges Please contact our staff

near the gate for this service

our staff near the gate for this service Passengers must be at the boarding gate at least 40 minutes prior to departure At some airports such as London Heathrow (UK), Paris Charle

De Gaulle (France) , Frankfurt (Germany) … passengers must be present at the boarding gate at least 60 minutes prior to departure

• You are requested to sit upright in a straight-back seat with seat belt fastened (*)

Important information:

While our cabin crew will do everything possible to provide assistance to passengers during the flight, please note that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance inside the lavatory or other personal care needs Additionally, cabin crew are trained only in FIRST AID and are NOT

PERMITTED to administer any injection or medication

Special meals

If you have meal preference, please request Special Meal upon reservation

5 Upon Airport Arrival

Vietnam Airlines offers with a wheelchair at the arrival airport Our airport staff or your escort will help to physically carry you down the stairs upon boarding and deplaning the aircraft, if requested

- On arrival, at your request, we can assist you with flight connections and baggage transfer

- At some airports, specialied facilities are not available at some departure/destination Vietnam Airlnes’ ground handling staff assist passenger to ascend/descend steps, to/from the aircraft and to/from their seat

6 Mobility Aid Services

Vietnam Airlines offers the following Mobility Aid services:

7 Travelling with companion and supportive devices

Travelling with an escort

Passengers with disabilities are highly recommended to travel with an escort Please let us know

if you travel alone or travel with your companion at the time you make reservation