Describe the business context i introduction to SSStutter

Install MIS to control and analyze significant data about customers, products sold, products returned The main objective in this project is to control and analyze important data oncustom

TABLE OF CONTENT

D.

1

TEAM MEMBER

1 Phạm Thùy Linh

2 Nguyễn Tài Trí

3 Nguyễn Hải Yến

4 Nguyễn Trần Quang Khải

LIST OF ACRONYMS

TABLE OF FIGURES

A - Describe the business context

I Introduction to SSStutter

1 General information of SSStutter

Starting in 2014 with the criteria "Looking for the best of the most basicthings" - right from the first steps, SSstutter chose their own direction with the moreselected items, the products The product was invested with the desire to bring peoplewho love fashion to have a new look, a new feeling, and more: "Refined from inside."SSstutter with the message "Refined from inside" - that's when you not only dressnicely but also have a "streamlined" lifestyle - delicate and neat more than anyoneelse SSstutter is a pretty hot name for fashion followers in Saigon as well as in Hanoi.With service, professional, and enthusiastic counseling customers can own beautifuland suitable wings with minimalism style

2 Install MIS to control and analyze significant data about customers, products sold, products returned

The main objective in this project is to control and analyze important data oncustomers, products sold, returned products make it much simpler and more effective

to meet customer satisfaction and increase productivity for SSStutter Customers canbuy clothes through the app to serve quickly and professionally

In addition, the project will create convenience for both employees andmanagers Employees can check detailed information about the number of clothingsold, the number of clothes also in stock, etc It is not only time-saving but also makescustomers feel professional service On the other hand, managers can update the workprocess through the database application because this tool will record detailedinformation about customers as well as the process of employees working in theStores

Last but no less important, monitoring supports data management databaseapplications effectively in the working process of the SSStutter It can calculaterevenue and profit from the effective reservation and accuracy

II Organizational chart

Figure 1 - Organizational chart of SSStutter

III Core business processes

1 Mission (sứ mệnh tầm nhìn của doanh nghiệp)

SSStutter’s mission is to deliver the joy of shopping to customers and try tofulfill all the missing pieces that competitors are lacking

According to SSStutter's CEO Thu Le, SSS still focuses on each message:Wearing beauty is something everyone can do, but it does not have to be valued byothers To be respected, you must meet two criteria: “Dress smartly - when you wearwhat suits you, and change yourself from the inside out - from Delicate Habits toStandard Behavior.” SSStutter's products are undoubtedly highly invested Thecompany provides a product with a vision that it would bring customers confidenceand convenience when dressed on

The key value of SSS is the cutting-edge characteristic of the productsthemselves and the whole brand’s vibe The company wants to serve customers aminimal yet modern look A product that is both formal enough and at the same timecan be casual

SSStutter's primary activity is to provide products for men with sophisticatedand neat designs, making it simple to gain the viewer's respect Furthermore, thesedesigns are often drawn from the fashion trends of countries that excel in both fashionand entertainment, such as Korea However, these products are not only fashionablebut also provide comfort to the user.

SSStutter has built a large and growing group of young fashion-loving peoplesince it focuses on shaping a lifestyle for young people rather than just doing business

or trading The term "lean community" refers to a group of people This is mostapparent in the fact that each SSStutter Collection is warmly received by youngpeople and can "sell out" in as little as 48 hours

2 Business process

The core business process of SSStutter includes 6 main steps in the fashionproduction process, which will be overviewed as follow:

Phase 1: Idea creation - Developing your ideas

Phase 2: Technical Design - Designing a product in detail for manufacturing

Phase 3: Product Development - Developing and approving prototype samples

of your product

Phase 4: Pre-Production - Compiling all materials and trims and preparing forproduction

Phase 5: Production - manufacturing your product

Phase 6: Selling - generating a profit by selling your products

3 Expectation from our project

For sale manager:The overriding priority is to meet the satisfaction of customers.

• It helps save managers’ time

• They will be provided the most up-to-data details and material

• Managers can update the working process through the database applicationbecause this tool will record detailed information about customers as well asthe process employees working in stores/factories

• They can analyze and classify customer levels by using sophisticated statisticaltechniques

• The system will send out all the update order information, productionknowledge, and production activities reports frequently.Therefore, the

managers can give out advice directly and discover problems.

-Thu started out as an auditing student, working part-time by selling clothes.After that, he used these experiences to open his own shop, but at first he only stopped

at the level of importing and selling The turning point came to Thu once she was sickand could not go to China to import goods

"At that time, normally, I had to go to China for 5 days a month, and a year, Ihad to spend up to 2 months just to import goods If I was sick every month, therewould be no sales After 2 years, I couldn't stand the pain passively, moreoverrealizing that there are very few local brands in the market, so they are determined toproduce their own products, not simply import goods somewhere to sell and then takebeautiful photos," Thu shared

Thu said that the lack of fashion expertise is her strong point; because mostprofessional people often have very high egos Instead of finding out what customersneed, they believe in their own style and aesthetic eye and that is a business mistake.The most important thing is to understand new trends and customers' needs, both ofwhich Thu has gained through her time working as a hired hand and selling importedclothes

"Thanks to that time, I understood the law of displacement, which means thatwhat is popular in China or Korea will become a trend in Vietnam after a while," Thushared

According to the young entrepreneur, the standard ratio when using his budgetis: 60% for advertising and 40% for the remaining activities He has a view,Marketing and Sales play the role "as important as the right hand and the left hand".Therefore, SSStuter focused on advertising continuously in the first year even thoughthe business was not profitable The letter confirmed that this decision had broughtsatisfactory results

Besides, Thu believes that a provision should be set aside, enough for thecompany to survive the first year of inefficient business If you can endure throughthis time, the business can go far

Regarding investment, CEO SSStuter said that he did not put too much weightbecause the barriers to the fashion market were not large; While working withinvestors is a challenge, especially when the founder has a high ego - a trait often seen

in young people With Thu, friends, brothers, and family are the "angel investors" thateveryone should look to first when they want to get help

II Document study

Income Statement The income statement shows a company's expense,

income, gains, and losses

Balance sheet a statement of the assets, liabilities, and capital of the

business at a particular point in timeList of customers It includes customers’ information and contact

Inventory list Shows the number of products remained

According to the manual interview, there are several drawbacks that the oldinformation systems would cause the company If the brand wants to improve theirperformance, they should consider a new comprehensive management system that canprevent time-consuming, low accuracy and manage their cash flow more effectively

When the business is growing, keeping track of the increasing amount of datacan be tricky Our system can help manage all the business-critical data centrally,safely and securely - whenever they need it - to boost their chances of success Usingour database to manage staff records can save the company time and money It canstreamline most of the HR tasks, automate routine jobs and speed up the processing ofdata such as staff hours, leave, benefits, payroll, etc

As customers are the lifeblood of SSStutter, then a good customer relationshipmanagement (CRM) database should be at the heart of their growth plans CRMdatabases are usually powerful enough to store and process everything, from customercontact details, interaction history and accounts, to new prospects, leads and businessopportunities The systems can even help to run and track marketing campaigns, such

as email newsletters Moreover, by using an inventory tracking database, the companycan avoid several miscounts or misplace spreadsheets and note that can disappoint thecustomers

C Database diagrams

I BFD

Figure 2 - Business Funtion Diagram of the database

The above diagram describes the business function which the databaseapplication for sales management will try to solve The sales management systemaims to manage:

• Classiíication management: manage customers, group of products and products

• Sales transaction management: manage information related to products sold

• Reporting: to control information request, data access and processing, andreport creation - give effective information for suitable management decisions

II ERD

Customer 11 j^ Ị 1/1 Order [ÙJ _1/1 Product

—n -place^/ -\conta i n^ -IxT

Figure 3 - Entity Relationship Diagram of the database

This diagram demonstrates the relationships between entities in the business:

• One customer can place multiple orders, but one speciíic order can only be

made by one customer

• One order can only be sold from the store inventory, but the store inventory can

put out multiple orders

• One order can contain multiple products, and the same product can be

contained in multiple orders

• One specific product can only belong to one specific group, but one group can

have multiple products in it

belongto

belongto

Group

We have following tables:

• The Group table provides Group ID and Group Name

Figure 6 - Product Databasse

• The Customer table provides Customer ID, Customer Name, Contact and

Address

Figure 6 - Customer Databasse

• The Order table involves items of Bill No, Customer ID, Product ID and SalesDate

Figure 7 - Order Databasse

• The Invoice detail table includes Bill No, Product ID and Quantity Sold

All of this information is necessary for each business when managing the salesprocess These tables have an intimate relationship The Product ID is included in bothProduct and Order tables The salesman can check the price of products through theProducts table Additionally, the speciíic order can be checked through Invoice andInvoice detail tables This relationship will help SSStutter manage the order easier andmore conveniently

II Relationships

This function of Microsoft Access shows how the data sets are related to eachother In this relationship table, it shows that a part of the Customers table, a part ofthe Orders tables and a part of the Products table are combined All of this information

is necessary for each store when managing the order process These tables have an

The Product ID is included in the Order and Product tables Thus, the sales managercan check who the Customer is and what the product is through those tables

Additionally, the Product ID can be checked through the Product and Grouptable This relationship will help the sales manager find the product easier and moreconveniently Besides, it also helps the store manager take care of the amount ofremaining product

In conclusion, this is called a one to many relationships For example, there canonly be one group but there can be many customers for that order The same definition

is applied to Products There can only be one product in the products table but in agroup, it can be made within many different orders

III Form

1 Customer Form

• The Customer Form will provide information about Guest ID, Contact

and Address

Figure 8 - Customer Form

• The interface can move to the next customer by clicking ‘next record’

How to add data - Step 1: Click the New Record button

• In order to update information about a new customer, the receptionist

moves to a new folder, the user will click ‘new record’, then fill in theblank item like guest ID, NameThe information will be saved as a newrecord

How to add data - Step 2: Type in the data you want to add and Press Enter to