A GENERAL INTRODUCTION FOR PRACTICE DIVISION THROUGH DIAGRAMS

Dear all the lecturers in English Faculty of Duy Tan University, Dear the Director and all staffs in Aura English Center, To participate courses in the advantageous practice, First of all, I would like to convey my sincere thanks to Duy Tan University and the academic lecturers of English Language Department for arranging and giving us this opportunity to join an internship. I’m truly grateful that my supervisorMrs. Nguyen Thi Bich Giang, M.A. who has always enthusiastically supported me a lot for not only giving me insightful comments but also settling all my problems about my internship. Secondly, I would like to thank my friends and especially my family for giving encouragement, and help me during the difficult periods. I believe that they will be a great motivation during four years at university. Moreover, I would like to thanks management board and other staff members of Aura English Center for supporting and creating occasion for me to take part in working in organization. I am very lucky to have such helpful colleagues and I do not have any difficulties in any situation. To sum up, I am deeply grateful to all of you. Wishing you all good health and success

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DUY TAN UNIVERSITY

FACULTY OF ENGLISH

DA NANG March 2021

INTERNSHIP REPORT

Supervisor : Nguyễn Thị Bích Giang, M.A Student : Lê Minh Phương Nhi

Course : 2017 - 2021

DUY TAN UNIVERSITY

FACULTY OF ENGLISH

SOCIALIST REPUBLIC OF VIETNAM Independence – Freedom - Happiness

INTERSHIP REPORT

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TABLE OF CONTENTS

ACKNOWLEDGEMENT

Dear all the lecturers in English Faculty of Duy Tan University,

Dear the Director and all staffs in Aura English Center,

To participate courses in the advantageous practice,

First of all, I would like to convey my sincere thanks to Duy Tan University and the academic lecturers of English Language Department for arranging and giving us this opportunity to join an internship I’m truly grateful that my supervisor-Mrs Nguyen Thi Bich Giang, M.A who has always enthusiastically supported me a lot for not only giving me insightful comments but also settling all my problems about

my internship

Secondly, I would like to thank my friends and especially my family for giving encouragement, and help me during the difficult periods I believe that they will be

a great motivation during four years at university

Moreover, I would like to thanks management board and other staff members of Aura English Center for supporting and creating occasion for me to take part in working in organization I am very lucky to have such helpful colleagues and I do not have any difficulties in any situation

To sum up, I am deeply grateful to all of you Wishing you all good health and success!

Sincerely,

Le Minh Phuong Nhi

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PART I GENERAL INFORMATION OF THE INTERNSHIP SITE

1.1 AN INTRODUCTION TO AURA ENGLISH CENTER.

1.1.1 Overview

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1.1.2 General information:

Aura English Center was established in July 2014 by Mrs Huyen Phan with high teaching quality with an advanced education system and has been developing and known for many teaching English courses from kids classes to adults ones, IELTS,TOEFL,TOEIC exam preparation classes The programs in center were designed according to the Oxford, Cambridge curriculum to provide students the knowledge and skill needed

Besides, it has well-qualified teaching staff Many Vietnamese and foreign teachers graduate from reputational universities

It also undertakes training of trainees to create opportunities to practice, learn and improve the quality of the trainers

1.1.3 Facilities

Officially operated in 2014, Aura English has developed with a total current area of about 200 square meters and a scale of 5 rooms All rooms are equipped with modern equipment for the learning and student reception area

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1.2 A GENERAL INTRODUCTION FOR PRACTICE DIVISION

THROUGH DIAGRAMS:

1.2.1 Operating structure of the organization

Chart 1: Human Recourse Organization of Aura English Center

The total number of employees in the center is twenty That are Receptionist Department has three members, Marketing Department has four members, Human Resource and Account Department has four members, and Academic Department has nine members All are well-qualified as well as friendly and enthusiastic They always try their best and are willing to help me complete the assigned tasks

GENERAL DIRECTOR

Mrs Huyen Phan

Receptionist

Department

Academic Department

Sale &

Marketing Department

Human Resource &

Account Department

Staff Staff

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PART 2 DESCRIPTION ABOUT STUDENT’S PRACTICE

2.1 POSITION OVERVIEW & RESPONSIBILITY:

I did the internship course at Academic Department of Aura English Center for

6 weeks (from January 20th to March 17th, 2021), 4 days per week In the daily working, the shift is dependent on the working schedule of the center

Office time:

• In the morning:

 From Monday to Sunday : 7:00 a.m to 11:00 a.m

• In the afternoon:

 From Monday to Sunday : 2:00 p.m to 6:00 p.m

• In evening :

 From Monday to Sunday : 7h00 p.m to 9h00 p.m

Below is a list of my main tasks when working at the center:

- Learning about being a teacher and behaving with students

- Welcoming students, parents, foreign teachers

- Translating some of the center's receipts, contracts and documents related to lighting

- Preparing training materials such as: Powerpoint, Word related to lesson

- Supporting Sales and Marketing

This is a hard job that requires many things, so I had to try my best to improve

my skills Besides, meeting foreign teachers is a good opportunity for me to practice

my English

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2.2 SPECIFIC TASKS:

2.2.1 The first internship week (from 17 th January to 24 th January.)

Week 1:

Sunday,

January 17th ,

2021

- Having an appointment with the direct advisor of Aura English Center and visiting around the center

- Socializing with everybody in the center

- Welcoming students

- Cutting and pasting documents of Aura

- Setting up class room

-Getting to know people -Being more confident -Getting more information about center

Wednesday,

January 20th ,

2021

- Cleaning and setting up classroom

- Doing tutoring for students of grade 3 -Understanding the tasks ofa teaching assistant

Saturday,

January 23th ,

2021

- Cleaning and setting up class room

- Doing tutoring for students of grade 8

- Confirming new academic schedule for students of 12

-Knowing the basic skills

to call customers

- Knowing how to organize work

Sunday,

January

24th,2021

- Doing tutoring for kids classes

- Following checklist Teacher assistant

of Aura Center

- Improving and practicing English communication

- Learning teaching skills

Portraying details of the first week:

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This was the first time I worked at the center I assigned many tasks to do that were strange to me but I could easily integrate with my work Besides, I was so lucky when having such a friendly and understanding manager I also gained a lot of experiences from the staff who undertake the teaching work of the center Moreover, I practiced and improved my English class communication skills

2.2.2 The second internship week (from 26th January to 31st January.)

Week 2:

Wednesday ,

January 27th ,

2021

- Doing tutoring for kids class

- Picking students up and giving them back

- Learning the basic skills to communication with student

- Knowing how to prepare lesson Thursday,

January 28th ,

2021

- Doing tutoring for kids classes

- Understanding the tasks of teaching assistant

Saturday,

January 30th ,

2021

- Improving and practicing English communication

- Learning Classroom Language

Sunday,

January

31st,2021

- Following checklist Teacher assistant

of Aura Center

- Learning the teaching skill

Portraying details of the second week:

This was the second week I worked at Aura Center I have solved many tasks related to jobs such as creating documents for lesson, helping teachers to plan learning activities and completing records I also met many children with different personality that made me surprised excited when I met them

2.2.3 The third internship week ( from 24 th February to 28 th February)

Week 3:

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Date Tasks Results

Wednesday,

February 24th ,

2021

- Picking students up and giving them back

- Entering customer list

- Getting more information about marketing

- Learning the teaching skills

- Knowing the basic skills

to reply emails to customers

Saturday,

February 27th ,

2021

- Understanding about teacher assistant work

Sunday,

February 28th ,

2021

- Doing tutoring for students of grade

4 and a kids class

- Getting a lot of useful information from teaching

Portraying details of the third week:

I became gradually familiar with the job and everyone in the center was very friendly and kind Besides, I have learned more information about marketing that was useful for me

2.2.4 The fourth internship week (from 3 rd March to 7 th March.)

Week 4:

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March 3rd ,2021

- Doing tutoring for a kids class

- Improving class management skills

Saturday,

March 6th ,

2021

-Understanding about teacher assistant work

-Improving communication skills

Sunday,

March 7th ,

2021

- Doing tutoring for a kids class

Portraying details of the fourth week:

I became gradually familiar with the classroom management and also my communication skill in the classroom is better than the first time I got this job

2.2.5 The fifth internship week (From 10 th March to 14 th March.)

Week 5:

Wednesday,

March 10th ,2021

- Getting a lot of useful information from teaching

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Saturday, March

13th ,2021

- Understanding about teacher assistant work

Sunday, March

14th ,2021

- Receiving valuable lessons to solve problems

Portraying details of the fifth week:

I understood the job and completed the tasks assigned Moreover, I had a good relationship with the manager and other employees

2.2.6 The sixth internship week (From 17th March to 21st March)

Week 6:

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March 17th ,

2021

-Welcoming students

- Cutting and pasting documents of Aura

Saturday,

March 20th ,

2021

-Cleaning and setting up class room

Sunday,

March 21st ,

2021

Cleaning and setting up class room

Portraying details of the sixth week:

This was the final week that I worked at the center There were many special days over a period I worked here Although I did not need to translate anything, I completed my internship and submitted my report to the supervisor

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PART 3 PERSONAL EXPERIENCE FROM INTERNSHIP

After 6 weeks of practicing in Aura English center (from January 17th, 2021

to March 21st, 2020) I learnt a lot of new things including getting information, management, caring customer skills, and so on Practicing there helps me improve

my weaknesses and develop my strengths Although prepared well for the internship

I had both advantages and disadvantages during the early days at work

3.1 Advantages in the course of the internship

I have obtained many benefits from my internship at Aura English Center This was a good opportunity for me to foster experience I had so many advantages and good things to study from this center such as:

• The working environment is professional, practicing time is useful for my project

Therefore, I learned many skills of the center which are different from others Practicing in the center bring me many chances for my future work or helps me orientate my career

• Everybody is friendly and willing to help me develop my skill, gain knowledge about the work in the center and have the opportunity to communicate in English with many people

Thanks to my manager (Mrs Huyen Phan), who is a friendly and enthusiastic leader, I learnt a lot of things from what she gave me such as useful information about the Aura English center and working style Having the opportunity to work with such a great manager has helped me more and more matured in this job and made me feel so lucky I am grateful to all of them that helped me become what I

am today In short, I am lucky to find such as good and suitable training work

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3.2 The difficulties in the course of the internship

Besides the advantages which I listed above, I could not help mentioning the unavoidable difficulties during my internship, as follows:

• Firstly, the biggest challenge was that I totally lack of practical experience, I did not apply much knowledge at university

• Secondly, I must try my best to adapt to this new working environment on the first days Moreover, the workload is too much for such a new trainee like me I not only had new tasks but also new acquaintances

• Finally, the internship time seemed not long enough, so I could not practice more what I had learned

3.3 Experience gained after the internship:

During the internship time at Aura English Center, I took a lot of precious

I had many opportunities to foster my skills such as communication, organizational skills My ability was shown when I ran difficult tasks It is essential

in every type of job Therefore, I understood what I want and need to develop myself

Improving my English languages and computer skills, I had more chances to practice and communicate with foreign teachers

In my opinion, the internship time is very important to student because they not only apply their knowledge to real-life but also have a good

opportunity to widen their relationships.

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PART 4 FURTHER SUGGESTIONS FOR PRACTICE SITE AND

UNIVERSITY

After finishing the internship time, I would like to contribute some of my suggestions to Aura English Center Hopefully, my ideas will be helpful to my university and the center

4.1 Suggestions for practice site:

• The center should make better conditions for students during the internship course

• The center should provide more documents and information in teaching for an apprentice to work easily

• The center should give more documents to translate

4.2 Suggestions for Foreign Languages Department, DTU:

• Personally, the internship time is quite short, only six weeks; it may be really hard for me to get enough experience or skills from work and apply my knowledge into this place as well For this reason, it is advised that the time for an internship course should be longer This will help students enjoy much better from both the advantages and disadvantages of internships

• I take a view that Faculty of English should teach more subjects to management and office skills to provide more knowledge for students

• Also, I hope that the university will create more favorable conditions for students to strengthen foreign language skills, cultivate more knowledge after graduation

• And our department should cooperate with many organizations and companies relating to foreign languages to make more opportunities for students to work more effectively

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