STANDARD OPERATINGPROCEDURE TASK: ADJUST TABLE SETTINGS FOR CORRECT COVERS GUEST EXPECTATION: That the numbers of covers are set correctly on the tables according to the number of guest
Trang 1STANDARD OPERATING
PROCEDURE
TASK: ADJUST TABLE SETTINGS FOR CORRECT COVERS
GUEST
EXPECTATION:
That the numbers of covers are set correctly on the tables according to the number of guest expected in the party.
TIME TO
TRAIN: 15 minutes
Why is this task important for you and our guests?
Answers:
1. To maximize guest satisfaction
2. To ensure the correct numbers of covers are placed on the tables
Trang 2STEPS HOW/ STANDARDS TRAINING QUESTIONS
Check the reservation book Go to the hostess desk and check the
reservation and the number of guests for the different tables
If the settings differ from the number of guests in the party, the server should adjust it accordingly
1 Why should you check the hostess book?
2 Why should you adjust the setting according to the reservation?
Change the setting Take a service tray and cover it with
a napkin
To increase setting:
Put the required equipment on the tray and proceed to the table
Say: “Excuse let me adjust your setting for the additional guest”
Make space for the extra cover (s) and set up the equipment
To decrease the setting:
Go to the table with the service tray and take away quietly the extra setting and put it on the tray
Say: “Excuse let me adjust your setting for the additional guest”
Proceed to the station and unload the tray
1. Why should the service tray
be covered by a napkin? (DRILL LANGUAGE)
2 Why should you make space?
(DRILL LANGUAGE)
Trang 3Now ask the Trainee to practice the whole task from start to end to test
competency.
Summary questions:
1 Why should you check the hostess book?
2 Why should you adjust the setting according to the reservation?
3 Why should the service tray be covered by a napkin?
4 Why should you make space?
PHOTO INDEX #01