SOP Intercontinental Group Chinese Restaurant How to set up a table for the main dining room41645

STANDARD OPERATINGPROCEDURE TASK: HOW TO SET UP A TABLE FOR THE MAIN DINING ROOM TASK NUMBER: CR-0014 DEPARTMENT: F&B – Chinese Restaurant DATE ISSUED: Jan.. 2005 GUEST That the tables a

STANDARD OPERATING

PROCEDURE

TASK: HOW TO SET UP A TABLE FOR THE MAIN DINING ROOM

TASK NUMBER: CR-0014

DEPARTMENT: F&B – Chinese Restaurant

DATE ISSUED: Jan 2005

GUEST

That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

TIME TO

TRAIN: 20 minutes

Why is this task important for you and our guests?

Answers:

1. To maximize guest satisfaction

2. To ensure the main dining room table are set consistently

3 To ensure the tables are set with clean linen and equipment

STEPS HOW/ STANDARDS TRAINING QUESTIONS

General The following is the standard table

set up for private dining room

We have table set up for 2, 4, 8, 10 and 12 pax (This depending of the individual restaurant size and set up)

table with a cloth?

2 Why should you use a damp cloth?

then table

Lay the round table linen over the table by standing next to the table and spread the cloth over the table

Ensure that the cloth is just above the floor evenly from all angles of the table

1 Why should you move away the chair?

2 Why should the cloth be above the floor evenly?

Move the chairs back in their correct position

table (On the side for 2 pax table &

in middle for 4-12 pax tables)

Flower, tent card, etc

no chips and no cracks

Do not touch the “eating” part of the plate of bowls Hold your thump on the edge to avoid too much touching

Location:

– Bone plate in the middle – Rice bowl on top

– Tea glass / cup on the right

polished and shining

Place on the right from the bone plate

6) Place glassware (If any) Must be polished and no chips and

no cracks

Napkin fold is depending of the restaurant

Now ask the Trainee to practice the whole task from start to end to test

competency.

Summary questions:

1 Why should you private room?

2 Why should the?

3 Why should the mise-en-place be easy available?

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