SOP Intercontinental Group Chinese Restaurant How to serve Hua Tiao wine41640

STANDARD OPERATINGPROCEDURE TASK: HOW TO SERVE “HUA TIAO WINE” TASK NUMBER: CR-0019 DEPARTMENT: F&B – Chinese Restaurant DATE ISSUED: Jan.. To ensure the guest receives the wine on time

STANDARD OPERATING

PROCEDURE

TASK: HOW TO SERVE “HUA TIAO WINE”

TASK NUMBER: CR-0019

DEPARTMENT: F&B – Chinese Restaurant

DATE ISSUED: Jan 2005

EXPECTATION:

That Hua Tiao wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

TIME TO

TRAIN: 20 minutes

Why is this task important for you and our guests?

Answers:

1. To maximize guest satisfaction

2. To ensure the guest receives the wine on time

3. To ensure the service staff is knowledgeable and confident serving Hua Tiao wine

4 To ensure the proper customs of serving this wine is followed.

STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Order the wine Order the wine through the POS

system and pick it up from the bar 1 Why should you order though the POS System?

2) Proceed to the table With the bottle, wine pot and

warmer filled 2/3 with hot water on a service tray

Move to the host of the table and show the bottle of wine with the label facing the guests

Say: “Here is your Hua Tiao wine sir / madam or Mr / Mrs XXX”

(DRILL LANGUAGE)

1 Why should you take all equipment to the table?

2 Why should you use a service tray?

3 Why is the warmer filled with hot water?

4 Why should you show the bottle to the host?

3) Open the bottle The bottle should be opened in front

of the guest after the label is shown

Cut the foil, remove the cork and wipe the top of the wine bottle with waiter’s towel

Pour Hua Tiao into wine pot

Put wine pot into warmer with hot water to make the wine warm

1 Why should the bottle be opened in front of the guests?

2 Why should you warm the wine?

4) Serve the wine Stand on the right hand of the 1 Why should you stand on the

Use waiter’s towel to absorb the dripping

right?

2 Why do you use a waiters’ cloth?

5) Finish Replace the remaining wine in the

warmer 1 Why do you put the remainder of the wine in the

pot and in the warmer?

Now ask the Trainee to practice the whole task from start to end to test

competency.

Summary questions:

1 Why should you order though the POS System?

2 Why should you take all equipment to the table?

3 Why should you use a service tray?

4 Why is the warmer filled with hot water?

5 Why should you show the bottle to the host?

6 Why should the bottle be opened in front of the guests?

7 Why should you warm the wine?

8 Why should you stand on the right?

9 Why do you use a waiters’ cloth?

10 Why do you put the remainder of the wine in the pot and in the warmer?

PHOTO INDEX #01