medical transcription techniques and procedures

... answering service to pick up calls and messages; and cell phones and/or beepers to reach medical staff when they are not in the office Additionally, a patient courtesy phone and/or a TDD may be found ... Your KnowledgeThe medical assistant is just returning from lunch, and the office telephone is ringing When the medical assistant answers, the caller interrupts her greeting and says, “No, do ... assistant may receive calls from patients, attorneys, and others Always refer to the office policies and procedures manual regarding how to handle incoming calls appropriately Remember, always

Ngày tải lên: 22/05/2017, 16:44

... Sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting Trang 11Importance of Medical Assistant Credentialing ... of state and federal regulations Trang 12Certified Medical Assistant (CMA)• 30 additional hours in any area Trang 13American Medical Technologists (AMT) Organization • Credentials medical assistants ... Medical Technologists (AMT) Organization (cont.) Trang 16Medical Assistant Associations• Set standards for quality and performance • Define tasks and functions for an occupation • Provide opportunities

Ngày tải lên: 09/11/2016, 16:13

... Portability and Accountability Act) regulations have a great impact in the medical office today because they address issues such as health-care fraud and abuse, medical liability reform, and standardizing ... responsibility for actions • Understand scope of practice • Understand standard of care and duty of care – Medical assistants are all held to the “reasonable person standard” • Consent – Implied ... Knowledge of medical law and ethics provides insight into – The rights, responsibilities, and concerns of health-care consumers – The legal and ethical issues facing society, patients, and health-care

Ngày tải lên: 09/11/2016, 16:13

... establish positive communication with coworkers and management 4.8 Describe how the office policy and procedures manual is used as a communication tool in the medical office © 2011 T he McGraw -Hill ... qualified person for the job – Scrutinize and check references carefully – Have a salary range – Discuss policies and procedures early – Train properly and re-train © 2011 T he McGraw -Hill Com ... appearance – Increased blood pressure and breathing – Sweaty palms – Irritability and agitation... threatened – Focus on physical and medical needs – Maintain adequate

Ngày tải lên: 09/11/2016, 16:13

... Compare and contrast leasing and buying 5.5 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each 5.6 Identify when troubleshooting is appropriate and ... Telephone Systems and Call Handling • The telephone is the primary means for communication in a medical practice – Incoming from patients – Outgoing • Other doctors • Hospitals and laboratories ... operation and special features Maintenance contracts specify when equipment will be cleaned and repaired Service contracts cover services not included in standard maintenance contract Maintenance and

Ngày tải lên: 09/11/2016, 16:14

... complex – Genetic coding and DNA and cancer research • Mainframe computers – Process and store large quantities of information – Used by government facilities, universities, and hospitals © 2011 ... measures for computerized medical records, including HIPAA compliance 6.6 Describe the basic care and maintenance of computer equipment 6.7 Identify advances in computer technology and explain their ... information available – Complicated billing and collecting systems – Scheduling and coordinating of services • Computer – – – – Integral office tool Organize and categorize Transmit information Maintain

Ngày tải lên: 09/11/2016, 16:14

... involved in editing and proofreading 7.6 Describe the process of handling incoming and outgoing mail 7.7 Compare and contrast the services provided by the U.S Postal Service and other delivery ... Summary (cont.) 7.4 Medical assistants should proofread and edit correspondence they create 7.5 Keep reference tools available when editing and proofreading 7.6 The processing incoming and outgoing ... recording, annotating, and distributing the mail 7.7 The United States Postal Service offers a variety of services for letters and packages and can now compete with other mail and package delivery

Ngày tải lên: 09/11/2016, 16:14

... housekeeping and asepsis for clinical supplies • Sterile items must be kept sterile and clean items clean • Chemicals, drugs, and solutions – Keep in a cool, dark... important for a medical ... Follow procedures for ordering supplies 8.8 Check a supply order and pay for the supplies © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 8-4 Introduction • Essential to evaluate and ... Organizing Medical Office Supplies • Responsibilities for managing an office – Purchasing supplies – Maintaining supplies – Taking inventory of equipment and supplies – Evaluating and recommending

Ngày tải lên: 09/11/2016, 16:14

... documents, and may be used in medical malpractice cases and lawsuits 9.2 The content of a patient record consists of standard chart information; information received by fax; dating and initialing ... Introduction • Medical records document the evaluation and treatment of patients – Critical to patient care – Sectioned to describe various aspects of patient information and care – Legal documents • Medical ... patient record – Name and address  – Current complaint – Insurance coverage and person responsible for payment – Health-care needs – Occupation – Medical treatment plan – Medical history – Response

Ngày tải lên: 09/11/2016, 16:14

... remain safe and secure • Evaluate storage sites carefully • Preferably place files in fireproof and waterproof containers • The storage site should be safe from – Fire and floods – Vandalism and theft ... patient records – Vital to patient care and smooth operation of medical office – Paper-based medical records – Electronic Health Record (EHR) or Electronic Medical Record (EMR) © 2011 T he McGraw ... Office Medical Records © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 10-2 Learning Outcomes 10.1 Describe the equipment and supplies needed for filing medical records 10.2 List and

Ngày tải lên: 09/11/2016, 16:15

... types of calls the medical assistant handles with those the physician or other staff members handle 11.6 Describe how to handle various types of incoming calls from patients and from others 11.7 ... must be professionally and effectively handled • Telephone etiquette – Common courtesy – Proper pronunciation, tone, and enunciation • How to handle difficult situations and complaints • How to ... the pharmacy Document the conversation 11.5 Calls handled by the medical assistant and other staff members may vary The medical assistant handles less complex telephone calls than does the physician

Ngày tải lên: 09/11/2016, 16:15

... who is blind and hard of hearing enters the medical office for the initial visit How should the medical assistant obtain the medical information? ANSWER: A Speak louder and slower and ask each ... information packets – The physicians in the medical practice – Billing practices – Insurance processing practices • Medical Information – brochures and pamphlets – Read and validate accuracy before placing ... Knowledge The medical assistant is responsible for putting reading material, including medical information such as brochures and pamphlets, in the reception area How should the medical assistant

Ngày tải lên: 09/11/2016, 16:15

... Introduction • Health education = lifelong pursuit • Medical professionals – Encourage and teach health habits and behaviors • Medical assistants – Recognize and overcome roadblocks to education – Become ... explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique ... explanations and demonstrations... certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique

Ngày tải lên: 09/11/2016, 16:15

... Introduction • Medical coding – Translation of medical terms for diagnoses and procedures into code numbers from standardized code sets – Tells payers that the services provided • Were medically necessary ... federal and state law and payer requirements is mandatory Code Linkage Diagnostic Procedures A process used by insurance company representatives to evaluate the necessity of medical procedures ... officer and committee who also: – Audit and monitor compliance – Develop written policies and procedures that are consistent with regulations and laws – Provide ongoing communication and training

Ngày tải lên: 09/11/2016, 17:07

... carriers) – Payment plans – Some have large outstanding balances A proper understanding and administration of billing and payment collection methods is required © 2011 The McGraw -Hill Com panies, ... business • Billing and collections convert account receivable into readily available income © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 17-6 Standard Payment Procedures • Collect ... the medical assistant contact when performing a credit check? ANSWER: When performing a credit check, the medical assistant will need to contact the patient’s employer to verify employment and

Ngày tải lên: 09/11/2016, 17:08

... gland – Tissue that covers the body and most organs • Glandular epithelium is composed of cells that make and secrete substances – Exocrine gland – secretes product into duct – Endocrine gland ... regions: right and left hypochondriac, epigastric, right and left lumbar, umbilical, right and left iliac (inguinal), and hypogastric regions The abdomen may also be divided into right and left upper ... upper quadrants and right and left lower quadrants 19.7 It is important to have a basic understanding of chemistry when studying anatomy and physiology because body structures and functions result

Ngày tải lên: 09/11/2016, 17:08

... burns and describe their appearances and treatments © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 20-4 Learning Outcomes (cont.) 20.10 Describe the causes, signs and symptoms, and ... ulcers and keloids; vascular lesions involve blood vessels and include telangiectasias and ecchymoses 20.6 The accessory organs of skin include hair follicles, arrector pili muscles, sebaceous glands, ... the loss of collagen and elastin fibers The loss of melanin also causes graying and thinning of the hair The loss of adipose tissue and decreased number of sudoriferous glands makes it difficult

Ngày tải lên: 09/11/2016, 17:08

... strain and sprain injuries 22.10 Describe the changes that occur to the muscular system as a person ages 22.11 Describe the causes, signs and symptoms, and treatments of various diseases and disorders ... openings and passages, and the production of heat 22.2 The three types of muscle tissue are striated voluntary skeletal muscle, smooth involuntary visceral muscle, and specialized striated and involuntary ... triceps brachii, supinator and pronator teres, flexor carpi radialis and ulnaris, plamaris longus, flexor digitorum profundus, extensor carpi radialis longus and brevis, and extensor digitorum The

Ngày tải lên: 09/11/2016, 17:08

... Computational Intelligence in Medical Imaging Techniques and Applications Computational Intelligence in Medical Imaging Techniques and Applications Edited by Gerald Schaefer Aboul ... Z Q Wu, Jianmin Jiang, and Y H Peng Evolutionary Computing and Its Use in Medical Imaging Lars Nolle and Gerald Schaefer 27 Rough Sets in Medical Imaging: Foundations and Trends Aboul Ella Hassanien, ... for many branches of medicine It enables and facilitates the capture, transmission, and analysis of medical images and aids in medical diagnoses The use of medical imaging is still on the rise with...

Ngày tải lên: 29/04/2014, 09:47

... Internet downloads and as commercial products, compare the asset against a database of known vulnerabilities and produce a discovery report that exposes the vulnerability and assesses its severity ... used frequently in legal and business settings • Defined as obligations that are imposed on owners and operators of assets to exercise reasonable care of the assets and take necessary precautions ... collects Disposal and Destruction Policy • A disposal and destruction policy that addresses the disposing of resources is considered essential • The policy should cover how long records and data will...

Ngày tải lên: 17/09/2012, 10:43