importance of customer service in hotel industry

... individual customers at Shinhan bank BacNinh branch 41 2.4.2 Shortcomings of banking service for individual customers at Shinhan bank BacNinh branch 42 2.4.2.1 Shortcomings of banking service 42 ... leading emulationmovement of banking industry in 2012” awarded by State Bank of VietNam,Shinhanbank always focused on the innovation and the application of bankingtechnology in favor of business ... from customers 28 2.3.3 Response from staff 38 2.4Strengths and shortcomings of banking service for individual customers at Shinhan bank BacNinh branch 41 2.4.1 Strengths of banking service for individual

Ngày tải lên: 06/05/2018, 11:02

... to the growth of the bank during the integration period, it has been the main concern of many banks in the harsh offering services competition in banking industry Most of banking services are ... awareness of society in general 1.3.4 The role of customer services and principals contributing to effective customer services 1.3.4.1 Maintaining previous customers Sustaining customers is ... image quality of their services in the minds of customers, maintain customers, increase customer’s loyalty, attract potential customers, and reduce business costs for banks Customer service is a

Ngày tải lên: 17/12/2023, 00:12

... employees are trained in the workplace instead of sitting in a room and listening to a kind of lecture 2.2 Previous Studies Previous studies have examined the impact of customer service on customer satisfaction ... staff's brain and intelligence instead of his arms and hands (Noe, 2013) Everyone in the organization is in charge of knowledge production, application, and dissemination Training and learning are ... creation of purchase intentions is influenced mainly by service quality and client happiness In order for businesses to retain consumers and establish a sustainable competitive advantage, mastering

Ngày tải lên: 18/10/2024, 19:51

... surface acting, deep acting involves changing inner feelings by altering something more than outward appearance In surface acting, feelings are changed from the “outside in,” whereas feelings are ... stimuli Taking customer’s perspective is one of the tactic of reinterpreting responses and needs of employees looking at emotional stimuli through the eyes’ of customers Perspective-taking may increase ... should examine the effect of emotion regulation in other kinds of service Especially, future studies can have examined the effect of emotion regulation in some service situations in which customer

Ngày tải lên: 24/02/2017, 12:02

... in cases of more customer injustice, employees engaged in higher levels of anger felt In the service industry, customers are indeed an important source of injustice in the workplace Our results ... Trang 1CUSTOMER BEHAVIOR, EMOTIONAL LABOUR AND EMPLOYEE’S EMOTIONAL OUTCOME IN HOTEL INDUSTRY IN THAI NGUYEN PROVINCE EXECUTIVE SUMMARY CENTRAL PHILIPPINE UNIVERSITY DOCTOR IN BUSINESS ADMINISTRATION ... research, managers at Hotels in Thai Nguyen can understands the mechanism of emotional regulation in employees, understand the role of emotional regulation in service process By training employees with

Ngày tải lên: 26/02/2017, 07:47

... speedy customer service is implemented to attract the existing customers in continuing and inducing new customers to try the services offered by a bank Vietnamese banks have already taken lot of initiatives ... customers It was indicated that the influence of levels of income for choice of a bank Taking into account the occupation of the customers, staff of foreign company dominated the sample Professional ... THANH THANH DETERMINANTS OF CUSTOMER SATISFACTION IN THE PERSONAL LOAN SERVICE: A STUDY OF PUBLIC AND PRIVATE BANKING SECTORS IN HO CHI MINH CITY MASTER’S THESIS In Business Administration Ology

Ngày tải lên: 20/08/2017, 19:02

... is descriptive in that it seeks to describe in detail the determinants of customer satisfaction in the apartment industry, thus giving an in-dept understanding of the reality of customer satisfaction ... examined the determinants of satisfaction and the effects of customer satisfaction on word of mouth of consumers in the apartment industry in Vietnam, as well as the influence of background data ... to increased market share In Vietnam, empirical studies on the state of customer satisfaction in the apartment industry are very scant The increase competition in the apartment industry in Vietnam

Ngày tải lên: 10/01/2018, 10:33

... employed incustomer-facing roles within organizations, good customer service Good customer service is the better half of a real successful business.The importance of good customer service to business ... service1.1.2.1.Definition of good customer service According to Trappe T & Tullis (2005, 101) good customer servicemeans offering high quality products and services, answering quries, making it easy for customer ... fewercomplaints Dealing with complaints can be costly So, again, by providinggood customer service, the bank can reduce the costs of resolving customerproblems In addition, a good customer service

Ngày tải lên: 06/05/2018, 11:02

... indispensable in human life Using the Internet is becoming popular in Vietnam The number of Internet user increases, a number of Internets service agents are also increasing and time spent on the Internet ... HOCHIMINH CITY INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS THE EFFECTS OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY - A STUDY OF ADSL SERVICE IN HO CHI MINH CITY In Partial ... The aim of this research is to gain a better understanding of direct and indirect effects of service quality to customer satisfaction and customer loyalty about ADSL service in Ho Chi Minh City,

Ngày tải lên: 27/07/2019, 02:35

... 1UNIVERSITY OF ECONOMICS HOCHIMINH CITY International School of Business LE VU BINH LOTTEMART NAM SAI GON-THE IMPORTANCE OF CUSTOMER LOYALTY IMPROVEMENT IN SALE PERFORMANCE MASTER OF BUSINESS AMINISTRATION ... “Member of Vinmart get back 3% discount, but LOTTE Mart only 1%” Trang 2221 3.1.3 Lack of shopping experience The future of retail is optimizing customer experience including offline or online ... is increasing, incomes is rising, urbanization is fast, and standards of living is outstanding With the fastest growing middle class in Southeast Asia, Vietnam has achieved phenomenal growth in

Ngày tải lên: 16/07/2020, 23:32

... Recruiting, training and monitoring staff  Planning work schedules for individuals and teams  Meeting and greeting customers  Dealing with customer complaints and comments  Addressing problems ... Answering questions about what the hotel offers and the surroundingarea  dealing with complaints or problems  Maintained the equipment in the good working condition andreported the loss of the linen ... Housekeeping Security, guard Restaurant Repair Director:  Planning and organising accommodation, catering and other hotelservices  Promoting and marketing the business  Managing budgets and financial

Ngày tải lên: 04/08/2020, 00:28

... is descriptive in that it seeks to describe in detail the determinants of customer satisfaction in the apartment industry, thus giving an in-dept understanding of the reality of customer satisfaction ... examined the determinants of satisfaction and the effects of customer satisfaction on word of mouth of consumers in the apartment industry in Vietnam, as well as the influence of background data ... to increased market share In Vietnam, empirical studies on the state of customer satisfaction in the apartment industry are very scant The increase competition in the apartment industry in Vietnam

Ngày tải lên: 01/09/2020, 16:26

... Lack of shopping experienceThe future of retail is optimizing customer experience including offline or online(Palexy CEO) Customer experience is the most interesting chance to company inupcoming ... 1UNIVERSITY OF ECONOMICS HOCHIMINH CITYInternational School of Business LE VU BINH LOTTEMART NAM SAI GON-THE IMPORTANCE OF CUSTOMER LOYALTY IMPROVEMENT IN SALE PERFORMANCE. MASTER OF BUSINESS AMINISTRATION ... is increasing, incomes is rising,urbanization is fast, and standards of living is outstanding With the fastest growingmiddle class in Southeast Asia, Vietnam has achieved phenomenal growth in

Ngày tải lên: 06/09/2020, 15:50

... is descriptive in that it seeks to describe in detail the determinants of customer satisfaction in the apartment industry, thus giving an in-dept understanding of the reality of customer satisfaction ... examined the determinants of satisfaction and the effects of customer satisfaction on word of mouth of consumers in the apartment industry in Vietnam, as well as the influence of background data ... to increased market share In Vietnam, empirical studies on the state of customer satisfaction in the apartment industry are very scant The increase competition in the apartment industry in Vietnam

Ngày tải lên: 17/09/2020, 07:17

... is descriptive in that it seeks to describe in detail the determinants of customer satisfaction in the apartment industry, thus giving an in-deptunderstanding of the reality of customer satisfaction ... series of accompanying utilityservices such as entertainment place, parking, etc that investors introduced tocustomers when signing purchase contracts that are not included in the utility ofbuilding ... determinants of customer satisfaction in the apartment industry and customer satisfaction 46 4.4.2.2 The relationship between overall customer satisfaction and word of mouth in the apartment industry

Ngày tải lên: 10/10/2020, 11:56

... andspeedy customer service is implemented to attract the existing customers incontinuing and inducing new customers to try the services offered by a bank.Vietnamese banks have already taken lot of initiatives ... THANH THANHDETERMINANTS OF CUSTOMER SATISFACTION IN THE PERSONAL LOAN SERVICE: A STUDY OF PUBLIC AND PRIVATE BANKING SECTORS IN HO CHI MINH CITY MASTER’S THESIS In Business Administration Ology ... things in their natural settings, attempting to makesense of, or to interpret, phenomena in terms of the meanings people bring to them.” According to Cohen (1980), quantitative research is defined

Ngày tải lên: 10/10/2020, 11:56

... is descriptive in that it seeks to describe in detail the determinants of customer satisfaction in the apartment industry, thus giving an in-dept understanding of the reality of customer satisfaction ... examined the determinants of satisfaction and the effects of customer satisfaction on word of mouth of consumers in the apartment industry in Vietnam, as well as the influence of background data ... to increased market share In Vietnam, empirical studies on the state of customer satisfaction in the apartment industry are very scant The increase competition in the apartment industry in Vietnam

Ngày tải lên: 31/12/2020, 06:44

... “The Role of Service Experience on the Customer Satisfaction and Loyalty in Homestay Services in Dalat City” has three main objectives: (1) The role of service experience components to the customer ... promotional strategies to increase visitor volume, creating competitive advantage, outlining the strategic, and making profitability for businesses in the homestay service Trang 8LỜI CAM ĐOAN ... Measure the impact of customer satisfaction on two components of customer loyalty (3) Some suggestions for homestay service manager in particular as well as in general to enhance the customer satisfaction

Ngày tải lên: 28/04/2021, 10:28

... only a 1% discount.The future of retail hinges on enhancing customer experience, both online and offline, according to Palexy’s CEO In the coming year, prioritizing customer experience presents ... publishing, and entertainment In addition to its domestic presence, LOTTE also operates businesses in Taiwan and the Philippines.India, Indonesia, Vietnam, India, America, Great Britain, China, ... future purchasing decisions, encouraging repeat business even in the face of competing offers.A study by Elif Akagün Ergin reveals that 73.5% of customers acknowledge that holding a loyalty card

Ngày tải lên: 15/07/2022, 08:29

... 5.1 Introduction 74 5.2 Summary of the ResearchFindings 74 5.2.1 Assessment of the Quality of Service Provided in TouristHotels in ArushaCity 74 5.2.2 Challenges Facing Tourist Hotels in Providing ... development in many tourist destinations of the world The contribution of the hotel industry in economicdevelopment in Sub-Saharan Africa has been observed in its provision ofemployment and growing of ... EACregion increased by 17.5 percent in 2011, compared to a decline of 10.2 percentrecorded in 2010 On the other hand , the hotel industry is a fast growing service industry due to thedeveloping trend

Ngày tải lên: 18/10/2022, 23:11