management and operations ASSIGNMENT 1

Define and compare the different roles and characteristics of a leader and a manager M1.. Analyze and differentiate between the role and characteristics of a leader and a manager by

ASSIGNMENT 1 FRONT SHEET

Unit number and title Unit 4: Management and Operations (488)

submission)

Group number:

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice

P1 P2 P3 M1 M2 M3 D1

OBSERVATION RECORD Student 1

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Assessment & grading criteria

How the activity meets the requirements of the criteria

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

Assessment & grading criteria

How the activity meets the requirements of the criteria

Student

Student 5

Description of activity undertaken

Assessment & grading criteria

How the activity meets the requirements of the criteria

r Summative Feedback: r Resubmission Feedback:

Grade: Assessor Signature: Date: Internal Verifier’s Comments:

Signature & Date:

Assignment Brief 1 (RQF)

Higher National Certificate/Diploma in Business

top: 1 cm

Submission Format:

Format:

A group of about 4-5 students will work together and deliver two sets of materials to satisfy LO1 and LO2 including:

• A group report which will be submitted to the assessor at least 3 days before the group presentation

• You must use font Calibri size 12, set number of the pages and use multiple line spacing at 1.5 Margins must be: left: 1.25 cm; right: 1 cm;

• You should use in text references and a list of all cited sources at the end of the essay by applying Harvard referencing style

• The recommended word limit is 2500-3000 words (+/-10%), excluding the tables, graphs, diagrams, appendixes and references You will not be p

limit

• The cover page of the report has to be the Assignment front sheet 1 (to be attached with this assignment brief).

• A group presentation (15 minutes for presentation and 10 minutes for Q&A), in which all members have to take part in and present the main conten

After the group presentation, the assessor will ask questions to each member to carefully evaluate the depth of their understanding on the required Although the students work together to write the report and give presentation as a group, each of them will be assessed individually

Submission

• Students are compulsory to submit both group report (3 days before slot 18) and make group presentation in due date (slot 18) and in a way reques •

The form of submission will be a soft copy posted on http://cms.greenwich.edu.vn/

• Remember to convert the word file into PDF file before the submission on CMS

Note:

• The individual Assignment must be your own work, and not copied by or from another student(s)

• If you use ideas, quotes or data (such as diagrams) from books, journals or other sources, you must reference your sources, using the Harvard sty

• Make sure that you understand and follow the guidelines to avoid plagiarism Failure to comply this requirement will result in a failed assignment

Unit Learning Outcomes:

This assignment satisfies the following learning outcomes:

LO1 Differentiate between the role of a leader and the function of a manager

LO2 Apply the role of a leader and the function of a manager in given context

Assignment Brief and Guidance:

*This assignment guidance is for reference only and can be customized by the tutor to meet specific needs

Assignment scenario

You have been promoted to be the Director of FPT Software Company which is part of FPT Corporation (FPT – HoSE) – the global leading technology, outso headquartered in Vietnam with nearly US$2 billion in revenue and more than 13,000 employees Since your background is purely computer science, FPT has program at FPT School of Business In your first class on Management, you are required to work with your classmates to form a group of 4-5

people and carr and leadership knowledge, which will set a good foundation for future courses as well as your work as a director

Structure of the Report:

General introduction: main purposes and structure of the work

Main contents of the report:

Student Name/ID Number:

Unit Number and Title: Unit 4: Management and Operations (488)

Learning Outcomes and Assessment Criteria:

Pass Merit LO1 Differentiate between the role of a

leader and the function of a manager

LO1 & 2 M3 The student has been able to deliver the

presentation clearly and successfully

LO1 & 2 D1.

Critic different t approac h context s.

P1 Define and compare the different roles

and characteristics of a leader and a

manager

M1 Analyze and differentiate between the

role and characteristics of a leader and a manager by effectively applying a range of theories and concepts

LO2 Apply the role of a leader and the

function of a manager in given context

P2 Examine examples of how the role of a

leader and the function of a manager apply in different situational contexts

M2 Assess the strengths and weaknesses of

different approaches to situations within the work environment

P3 Apply different theories and models of

approach, including situational leadership,

systems leadership and contingency

1 Management and leadership concepts: Define the basic concepts: management & different of management; leadership, followership and how leader’s use of power and authority to “influence” peopl

2 Management and leadership differences:

Identify and discuss differences of management and leadership in terms of style and characteristics You should give specific real-life examples for each man

3 Link between management and leadership:

Analyze the close link between leadership and management and critically explain why a successful business requires both effective management and leaders

4 Management functions and leadership roles:

Identify and explain the main managerial functions and leadership roles in general Besides, find a real-life famous business person to discuss how he/she

ca leadership roles in practice

To enhance your discussion, you should assess the chosen business person’s performance of managerial functions and leadership roles in terms of their suc

5 Management approaches and leadership theories:

Sum up all main management approaches and leadership theories you have studied in the course in terms of their key authors, main contents and

appraisal ( Please provide at least 2 real-life examples of management approaches and 2 real-life examples of leadership theories in practice Based on your discussion, critically evaluate which management approach and which leadership theory would be the most appropriate in contemporary

busin answer for different business industries (e.g service industry, physical commodity industry, etc.)?

Finally, make recommendations on which management approach and leadership theory should be applied at FPT Software Company to improve the performa

A conclusion to summarize all the key findings and analysis must be presented Plus, you can carry out a self-criticism on your own work (in terms of

strengt

Introduction:

Management is very varied in the business, there are Human Resources, Sales,Production, Accounting it would take a very long time to learn and understand all aboutbusiness; however, on the other hand, basic management skills would not take too long,but would also be successful Business and Operations is one of the core business classesfor a freshmen student in practical business By the completion of this course, students will

be able to understand how management and service make a positive and successfuldifference to a junior level enterprise

Microsoft is a multinational American technology company with headquarters in Redmond,Washington, D.C It develops, produces and sells computer software and hardware.Microsoft's famous invention that brought technology to a new era is Microsoft Windows.Bill Gates is Microsoft's ex-CEO and is renowned for his creativity and being one of therichest people in the world He is also renowned for his style of leadership–hierarchical(autocratic) However, high-ranking businessmen like Bill Gates often show more than just

a single style of leadership

LO1: Differentiate between the role of a leader and the function of a manager

P1 Define and compare the different roles and characteristics of a leader and a manager

1.1 Define of Manager and Leader

In a company, manager and leader are very important and also has their own job to do.People has created image of leader is a kind person, who will encourage every worker toenhance their productivity and have a mighty brain While manager is created of grumpy,hard to cooperate and always see weakness of their employees It is “generation 4.0” which

we need to understand what kind of work that leader and manager would responsible.(DuBrin 2012)

*Define of Manager

For manager, the define of manager that close to us and popular is the person whoresponsible for performance of a part of company In some small companies or hospitalitydepartment, manager also is a boss, which mean he or she has the power to hire, fire,discipline, do performance appraisals, and monitor attendance In large and Multi-nationCorporation like Microsoft, there exists a system of rank for manager; for more specific,

there are Top-level managers, Middle-level managers, First-levelmanagers and the last one: Individual contributors (Operatives and Specialists) (DuBrin2012)

At first, we'd learn about top-level executives The Board of Directors may include CEO(Chief Executive Officer), CFO (Chief Financial Officer), CMO (Chief Marketing Officer) The Vice President could also be a top-level manager These executives are responsible forthe company's shift, plan, agenda and direction In fact, this position of manager plays animportant role in the utilization of external resources Top-level executives are responsible

to clients and the general public Satya Nadella is the new CEO to succeed Steve Ballmer,the Chairman of Microsoft Third, middle-level executives As noted above, middle-levelmanagers are under the influence of top-level managers We can be directors, companyexecutives, branch managers, department managers Whereas top-level managers are like

a house supervisor, the middle-level manager seems to be a housekeeper who wouldfollow top-level management direction and direct subordinates to accomplish the goal thatthey set up We have some other functions: the connection between executive and first-level managers by performing most of the management tasks within the firm; the design of

an efficient community and intergroup work system; the design of a reward system; Thenext level of executives is the first level boss This level of manager is the person we oftencall "Manager" when we have trouble in a place like a restaurant or hotel The first floorboss may be: the supervisor of the newspaper operators; the manager of the dining room;the repair supervisor; and the manager of the retail store

…

*Define of Leader

According to DuBrin, leader is the people who will encourage their subordinates will and confident to do their tasks instead of being serious and obey therules like old-fashioned manager Leader is also hold position called “manager” but thereare many reasons that we need to know the different between manager and leader

(DuBrin 2012)

At first, leader is differing from manager because of the theory of

“leadership” Leadership is a function which is important at all department and level ofmanager There is an opinion that “rules are based on right and humanity”; and it also take

an important part in formulation plans and policies from Top-level managers In the middleand level, it is required to interpretation and done plans and works that Top-level managershad given Secondly, there are many different between how leader and managers use theirpower and authority Leader uses power and authority to influence their employee to dothings; power means the ability or potential to influence decision and control resources.Authority is the formal right to get people to do things or the formal right to controlresources In charge of being a leader, they have 8 tactics to use their influence Leading

by example: the leader uses their image as a positive model or desire behaviour for theirsubordinates to follow Leading by values: the leaders influence their employee by speakingand show values that guide the behaviour of others Assertiveness is about how leadersfeel in their demands The others way that leader can use to influences their people are:Rationality, Ingratiation,

Exchange, Coalition, Joking and kidding People who is successful and called “leader” oftenhave these characteristics and traits: drive and passion; power motive; self-confident andcombined with humility; trustworthiness and honesty; good intellectual ability, knowledgeand technical competence; (DuBrin 2012)

1.2 Discuss the difference management and leadership style

*Management style

There are various style of management nowadays But there are 4 types

of management that has been using over decades and centuries: Participative theories,Persuasive, Autocratic and Democratic There are assumptions that if people involve intodecisionmaking, people would understand more what they are doing and they do as it istheir works Moreover, people are less competitive and have chances to help each other to

do their goals After a period, Participative theories had been divided into 2 styles: Lewin’sstyle and Likert’s style of Leadership For more specific about Lewin’s style, he and hiscolleagues did an experiment and found out 3 styles : Autocratic, Democratic andLaissezFaire As I mentioned above, Bill Gates has been using Autocratic style – whichmeans he makes decision himself without any other references; depend too much on theleader; decrease motivation of subordinates After realize the weakness of Autocratic,leader began using Democratic style – where subordinates and employees can give theiropinions to their leader This style has more society component than Autocratic style;because this style has the process of consultation before making decision; or they canproof that their opinion and ideal are right instead of making decision alone (DuBrin 2012)

it can result in the loss of productivity of the organization as theemployees will be not under any pressure

Bill Clinton, Donald Trump, Walt Disney are the outstanding image for leadership withdifferent style of leadership With Bill Clinton, he uses style of Charismatic leadership,which means he uses charm to get the admiration for the followers, shows concern for theirpeople and looks after people’s need Or with Walt Disney, his style is Transformationalleadership, which concerns on motivates and empower his followers

To know more specific about style of leader, we must know its theory about common style

of leadership include transactional leadership and transformational leadership According toBusiness dictionary, transaction is the act of trading (or transacting) in and between group(when we are doing commercial activities) As its theory, we can infer that transactionalleadership is a style of leadership that the leader use both reward and punishment on theirsubordinates to enhance compliances Transactional leadership was introduced to world in

1947 by Max Weber; moreover, it was developing in 1981 by Bernard M Bass (anAmerican scholar in the fields of leadership studies and organizational behaviour) Thisstyle of leadership focuses on the basic management process of controlling, organizing,and short term planning Transactional leadership is often uses by manager because of itscharacteristic: it focuses on short-term goals; support laws and rules ompliance; peoplewith style of Transactional leadership would like to make the things right and not flexible; (DuBrin 2012)