Facebook marketing plan template

experience for Facebook fans  Drive traffic to website  Promote awareness of local events the brand is participating in  Foster customer loyalty STRENGTHS  Does the brand already hav

Brand Name

Facebook Marketing

Plan Template

Month & Year

Confidential

CURRENT SITUATION ANALYSIS

GOALS, STRENGTHS, AND WEAKNESSES

GOALS:

 Expand brand awareness

 Provide a(n) (engaging / fun / educational / etc.) experience for Facebook fans

 Drive traffic to website

 Promote awareness of local events the brand is participating in

 Foster customer loyalty STRENGTHS

 Does the brand already have a strong presence on Facebook?

 Does the brand’s blog/website have social media sharing tools in place?

 Is the brand username claimed and in use (Facebook.com/BrandName)?

 Does the company have a great story to tell?

 Does the page have high-quality and properly formatted banner and profile images?

WEAKNESSES

 List any of the above that not up to par (move from strengths to weaknesses)

 Is the industry a very competitive one?

 Which competitors’ social media presences are stronger than this brand’s?

CURRENT FACEBOOK SITUATION

CURRENT USAGE OF THE PLATFORM

 The brand is currently posting an average of X times per week, offering a mix of (event promotion / customer photos / fun facts / educational posts / industry news / etc.)

 There are X apps in use on the brand’s Facebook page, and they serve the following functions:

CURRENT FACEBOOK ENGAGEMENT

 Current engagement rate is X% (“People Talking About This divided by Total Number of Fans, times 100)

 What types of posts do fans seem to respond best to? Give examples

COMPETITIVE ANALYSIS

Identify the brand’s competitors, both those with and without a Facebook presence List some strengths and weaknesses of each, both with and without relation to their social media marketing

(Generate the following charts for the brand and up to 9 competitors with SimplyMeasured.com)

STRATEGIC FACEBOOK MARKETING PLAN

AUDIENCE

Define your target audience Include applicable demographics such as age, gender, occupation, education, income level, and location, as well as psychographics like values, beliefs, fears, needs, and behavioral characteristics

BRAND MESSAGE

What message should the brand’s Facebook page portray? What impression should visitors to the page get? Consider including the company’s vision/mission statements here

POSTING FREQUENCY

For maximum brand exposure, posting frequency will be set at X times per day, X days per week

(Use a tool such as Crowdbooster or EdgeRankChecker to determine optimal times/frequency for existing pages)

POST CONTENT

The current content mix of X (will / will not) be continued, and will be expanded to include the following types of posts (samples follow):

 Product Photos

 Industry News

 Re-sharing Fan Content

 Fill-in-the-Blank Posts

 “Either/Or” Posts (asking fans if they prefer this or that)

 Questions / Conversational Posts

 Re-sharing Other Brands’ and/or Charities’ Content (indicate parameters of which brands can and cannot be re-shared)

 Screenshots

 Funny Photos (indicate parameters of what types of humor are / are not acceptable)

 “Behind the Scenes” Content

 “Meet our Team” Photos/Info

 Funny / unusual holidays

 “This Day in History”

 Reviews of movies / books / products / services

 Company and/or Community Events

 Tips / Advice / How-to Articles / Infographics

 Videos (indicate parameters)

 News / Current Events

 Seasonal / Holiday Content

 Etc

DESIRED BRANDED/NON-BRANDED RATIO

Indicate the desired ratio of non-branded posts to brand-centric (i.e 80% non-branded, 20% branded)

DESIRED MIX OF CONTENT / SCHEDULE

 Indicate the desired mix of content and any relation to days of the week (i.e post industry news on Mondays, fan content on Tuesdays, etc.)

 Indicate whether a content calendar/schedule will be utilized and any related approval procedures

INCREASE BRAND AWARENESS

DRIVE EXISTING BRAND LOVERS TO FACEBOOK

Indicate which ways the brand will encourage existing brand-lovers to become Facebook fans Where will the brand include the “Like Us on Facebook” call-to-action? Consider adding the call to

existing advertising in all forms of media, the company website, on employee business cards, email signatures, invoices/packing slips and other stationary, phone system hold messages, and more

USE FACEBOOK ADVERTISING TO BUILD FAN BASE

See section below on advertising

FOSTER BRAND-TO-BRAND ENGAGEMENT

Brand-to-Brand focused engagement helps facilitate reciprocal promotion and exposure from other complimentary brands, in turn gaining exposure to their consumer fan base who are highly likely to be interested in the brand

Brand-to-Brand engagement will be fostered by “liking” and interacting with other brand pages as the brand page, particularly those related to the following targets:

BRAND-TO-BRAND INTERACTION TARGETS / EXCEPTIONS

List industries to target and brands to avoid (competitors, etc.)

BRAND-TO-BRAND INTERACTION QUOTAS

 Connect with approximately X other brand pages per week

 Provide approximately X interactions per day with other brands in the brand’s News Feed (when using Facebook “as the brand” via the upper-right-hand menu)

INCREASE FAN ENGAGEMENT

The brand currently has the X largest presence for a company on Facebook Although it will

be a goal to move the brand up in this rank, engagement rate will be focused on heavily as well, since that is most powerful at converting fans to customers

CALLS TO ACTION

In order to increase fan engagement, nearly every post will contain a call-to-action to solicit comments and re-shares

In most cases this will be a simple question, such as “How many weddings are you attending this spring?” or “How would this look in your kitchen?”

RESPONSE TO FAN COMMENTS/POSTS

The brand will respond to (all / most / notable) user comments and timeline posts within X timeframe (Indicate if weekends are / are not included)

Answer ALL questions asked by fans within X timeframe (Indicate procedure and source for getting answers from the company if necessary)

Indicate any other guidelines for direct communication with fans (i.e how to respond to mentions of the competition, criticism, etc.)

HARVEST COMPETITIVE INTELLIGENCE

Imitation is the highest form of flattery, but more importantly, what works well for the competition will work well for this brand

The competitors with the highest engagement rates will be monitored on a regular basis to ensure that this brand’s Facebook page is keeping up with the latest trends and to get ideas for posting content (without directly copying or too closely mimicking any particular page)

CONTESTS

To increase both brand awareness and fan engagement, contests can be held using a Facebook-approved contest app such as Top Tab, TabSite or Wildfire (additional app fees may apply) CONTEST FREQUENCY

Contests will be held on a (monthly / weekly / quarterly) monthly basis

CONTEST BEST PRACTICES

 Clear rules

 Easy actions

 A great prize CONTEST PRIZES

Offer the following products/services as prizes: _

CONTEST THEMES

Each contest will have a theme, preferably something highly relevant to the current season or closest holiday Theme ideas for this brand include:

_

CONTEST STEPS

Indicate the steps that fans need to take to qualify for contest entry Be sure to review Facebook’s Promotion Guidelines and the documentation for the contest app to be used

Consider requiring fans to enter an email address if the brand uses email marketing

COUPONS / OFFERS

To increase conversion from the segment of fans who are already aware of the brand and ready

to purchase but are concerned about price, the brand will occasionally offer coupons through the native Facebook “Offers” feature and/or a Facebook application

Indicate frequency and parameters for offers/coupons

ADVERTISING

Facebook advertising is a very effective way of increasing a brand’s fan base (additional fees for

ad spend apply) There are three types of advertising available:

SPONSORED STORIES:

Solicits new fans by telling friends of existing fans that their friend likes the brand’s page Has built-in “vote of confidence” and “word of mouth” effects

These are often found in the right hand column of Facebook as well as in the News Feed

Indicate measurable brand objectives for sponsored stories (i.e build fan base up to X fans by X date), metrics for targeting, and budget

Example of sponsored story in right hand column:

Example of sponsored story found in News Feed:

PAY-PER-CLICK:

Similar to the ads found on the side of Google, these are more traditional type ads with custom copy and images Advanced targeting is available that allows the brand to serve the ads to users who meet a certain demographic, have indicated an interest in certain topics, and/or have “liked” specified brands

Indicate targeting metrics and budget

PROMOTED POSTS:

Facebook lets brands pay for additional exposure for an individual post Prices vary based upon the size of the page’s audience and the additional exposure desired

This option is useful for the promotion of one-time events, webinars, contests, etc Indicate the intended uses of Promoted Posts for this particular brand Recommend frequency and budget

REPORTING, MEASUREMENT, AND CONTINUOUS IMPROVEMENT

The following metrics will be reported on (weekly / monthly / quarterly), and will be used to find

opportunities for continuous improvement

TOTAL NUMBER OF FANS

We will aim to increase the total number of fans by a minimum of X% per (week / month / quarter)

OVERALL ENGAGEMENT RATE

We will aim to increase the overall engagement rate by a minimum of X% per (week / month / quarter).*

(*Since willingness to engage varies by industry, this target may need to be adjusted at some point)

POST VIRALITY

The target virality percentage for individual posts is a minimum of X%

Any posts that fall below that threshold will be assessed to try to determine what didn’t work well

in that post

Similarly, any posts that greatly exceed the target virality will be assessed to determine what worked so well and how that can be incorporated into future post content

OTHER PAGE-LEVEL METRICS

 People Talking About This

 Page Stories

 Lifetime Total Likes, New Likes, Unlikes

 Friends of Fans

 Page Engaged Users

 Total Reach, Organic/Paid/Viral Reach

 Total Impressions

 Organic/Paid/Viral impressions

 Logged-in Page Views

 Reach of page posts, Organic/Paid/Viral Reach of Page posts

 Total/Organic/Paid Impressions of your posts

 Total Consumers, Page consumptions

 Negative Feedback Users, Negative Feedback from Users

 Total check-ins, Total check-ins using mobile devices

 Lifetime Total Subscriptions, New

Subscribes Users, Unsubscribes Users

OTHER POST-LEVEL METRICS

 Post Total Reach, Lifetime Post Organic/Paid/Viral Reach

 Post Total Impressions, Lifetime Post Organic/Paid Viral Impressions

 Engaged Users, Lifetime Talking About This (Post)

 Post Stories

 Post Consumers, Lifetime Post Consumptions

 Negative Feedback Users, Lifetime Negative Feedback from Users

 Post Impressions by people who have liked your Page

 Post Reach by people who like your Page

 Post Paid Impressions by people who have liked your Page

 Post Paid Reach by people who like your Page

 People who have liked your Page and engaged with your post

 Post Stories by people who have liked your Page

 People Talking About your post by those who have liked your Page

GOOGLE ANALYTICS METRICS

Indicate any desired Google Analytics metrics, such as Visits, Pages/Visit, Visit Duration, % New Visits, and Bounce Rate for Facebook-driven website traffic Also consider including Facebook traffic as a % of total socially-driven web traffic

AD METRICS

Indicate which ad metrics will be reported on and their targets:

 Impressions

 Social Impressions

 Campaign Reach

 Social Reach

 Frequency

 Actions

 Page Likes

 Clicks

 Social Clicks

 CTR (Click-Through-Rate)

 Social CTR

 Ad Spend

 CPC (Cost-Per-Click)

 CPM (Cost-Per-Thousand-Impressions)

 CPA (Cost-Per-Acquisition)