Tài liệu Outlook 2007 Inside Out P1 doc

xli Part 1: Working with Outlook Chapter 1: What’s New in Outlook 2007.. 45 Chapter 3: Confi guring Outlook Profi les and Accounts.. 63 Chapter 4: Working in and Confi guring Outlook.. Chap

A Division of Microsoft Corporation

One Microsoft Way

Redmond, Washington 98052-6399

Copyright © 2007 by Jim Boyce

All rights reserved No part of the contents of this book may be reproduced or transmitted in any form

or by any means without the written permission of the publisher

Library of Congress Control Number: 2006939800

Printed and bound in the United States of America

1 2 3 4 5 6 7 8 9 QWT 2 1 0 9 8 7

Distributed in Canada by H.B Fenn and Company Ltd

A CIP catalogue record for this book is available from the British Library

Microsoft Press books are available through booksellers and distributors worldwide For further mation about international editions, contact your local Microsoft Corporation office or contact MicrosoftPress International directly at fax (425) 936-7329 Visit our Web site at www.microsoft.com/mspress.Send comments to mspinput@microsoft.com

infor-Microsoft, Microsoft Press, Active Directory, ActiveSync, ActiveX, Developer Studio, Encarta, Excel,ForeFront, FrontPage, Hotmail, InfoPath, Internet Explorer, Jscript, MSDN, MSN, OneCare, Outlook,PivotTable, PowerPoint, Segoe, SharePoint, Visio, Visual Basic, Visual Studio, Windows, WindowsLive, Windows Media, Windows Mobile, Windows NT, Windows PowerShell, Windows Server, andWindows Vista are either registered trademarks or trademarks of Microsoft Corporation in the UnitedStates and/or other countries Other product and company names mentioned herein may be thetrademarks of their respective owners

The example companies, organizations, products, domain names, e-mail addresses, logos, people, places,and events depicted herein are fictitious No association with any real company, organization, product,domain name, e-mail address, logo, person, place, or event is intended or should be inferred

This book expresses the author’s views and opinions The information contained in this book is providedwithout any express, statutory, or implied warranties Neither the authors, Microsoft Corporation, nor itsresellers, or distributors will be held liable for any damages caused or alleged to be caused either directly

or indirectly by this book

Acquisitions Editor: Juliana Aldous Atkinson

Developmental Editor: Sandra Haynes

Project Editor: Valerie Woolley

Editorial Production Services: Studioserv

Body Part No X13-24144

Part 1: Working with Outlook

Creating and Using Categories 119

Part 2: E-Mail and Other Messaging

Using LDAP Directory Services 395

Part 3: Working with Contacts

Part 5: Customizing Outlook

Automating Common Tasks 719

Part 6: Managing and Securing

Collaborating Online with Offi ce 901

Part 8: Working with Offi ce Server and SharePoint Services

Microsoft is interested in hearing your feedback so we can continually improve our books and learning resources for you To participate in a brief online survey, please visit:

www.microsoft.com/learning/booksurvey/ What do you think of this book? We want to hear from you!

Acknowledgments xxix

We’d Like to Hear from You xxxi

Introduction xxxiii

Who This Book Is For xxxiii

How This Book Is Organized xxxiv

About the CD xxxix

What’s on the CD xxxix

Using the CD xxxix

Minimum System Requirements xl Conventions and Features Used in This Book xli Part 1: Working with Outlook Chapter 1: What’s New in Outlook 2007 3

A New Interface 3

The Ribbon 3

The Navigation Pane 4

The To-Do Bar 5

Other Interface Changes 6

Instant Search 6

Calendar Changes 7

E-Mail Changes 10

Color Categories 11

Collaboration and Sharing Improvements 12

Integration with Offi ce SharePoint Server 12

Shared Calendars 14

Shared Business Cards 14

And More… 14

Chapter 2: Outlook Overview and Startup 15

Overview of Outlook 15

Messaging 16

Scheduling 18

Contact Management 20

Task Management 21

Tracking with the Outlook Journal 22

Organizing Your Thoughts with Notes 23

How Outlook Stores Data 23

Personal Folders—.pst Files 24

Options for Working Offl ine 25

Sharing Storage Files 27

Understanding Messaging Protocols 28

SMTP/POP3 28

IMAP 28

MAPI 29

LDAP 30

NNTP 30

HTML 31

MIME 32

S/MIME 32

MHTML 33

iCalendar, vCalendar, and vCard 33

Security Provisions in Outlook 33

Protection Against Web Beacons 33

Attachment and Virus Security 34

Macro Viruses 34

Digital Signatures 35

Message Encryption 36

Security Labels 36

Understanding Outlook Service Options 36

Options for Starting Outlook 37

Normal Startup 37

Safe Mode Startup 38

Starting Outlook Automatically 39

Adding Outlook to the Quick Launch Bar 39

Changing the Outlook Shortcut 40

Using RUNAS to Change User Context 42

Choosing a Startup View 44

Creating Shortcuts to Start New Outlook Items 45

Chapter 3: Confi guring Outlook Profi les and Accounts 47

Understanding the Outlook 2007 Startup Wizard 47

Confi guring Accounts and Services 48

Understanding Profi les 51

Creating Profi les 53

Switching Profi les 55

Specifying the Startup Profi le 55

Confi guring Online and Offl ine Data Storage 56

Personal Folders and Offl ine Folders 57

Adding Other Data Stores 58

Removing Data Stores 60

Confi guring Offl ine Storage 60

Confi guring Cached Exchange Mode 62

Changing Your Data Storage Location 62

Setting Delivery Options 63

Chapter 4: Working in and Confi guring Outlook 65

Understanding the Outlook Folders 65

Working with the Standard Outlook Views 67

Outlook Today 67

Inbox 68

Calendar 78

Contacts 84

Tasks 86

Notes 89

Deleted Items 90

Choosing the Startup View 90

Using Other Outlook Features 91

Using the Navigation Pane 91

Using the Outlook Toolbars 94

Using the Ribbon 96

Using Multiple Outlook Windows 97

Using the Folder List 97

Using the Status Bar 98

Using the Reading Pane 98

Using AutoPreview 99

Using the InfoBar 99

Confi guring Outlook Options 100

Preferences Tab 101

Mail Setup Tab 102

Mail Format Tab 103

Spelling Tab 104

Other Tab 107

Delegates Tab 112

Voice Mail Tab 112

Using Outlook on the Web 113

Browsing the Web with Outlook 113

Connecting to Exchange Server with HTTP 114

Accessing Your Mail Through a Browser 114

Confi guring Windows Settings for Outlook 115

Display Settings 115

Regional Settings 115

Time Synchronization 116

Using Add-Ins 116

Using Outlook Effectively 117

Chapter 5: Creating and Using Categories 119

Understanding Categories 119

Customizing Your Category List 121

Assigning Categories to Outlook Items 123

Assigning Categories to Existing Outlook Items 125

Assigning a Quick Click Category 126

Assigning Categories Automatically 126

Modifying Categories and Category Assignments 127

Changing Existing Categories 127

Changing Category Assignments 128

Changing Category Assignments of Multiple Items at One Time 128

Organizing Data with Categories 129

Viewing Selected Categories Only 130

Sharing a Category List 132

Sharing Categories with a Registry File 132

Sharing Categories with E-Mail 133

Using Categories Effectively 134

Part 2: E-Mail and Other Messaging Chapter 6: Managing Address Books and Distribution Lists 137

Understanding Address Books 137

Outlook 2007 Address Book 138

Global Address List (GAL) 139

LDAP (Internet Directory Services) 139

Other Address Lists 139

Confi guring Address Books and Addressing Options 140

Setting the Contacts Display Option for the OAB 140

Removing Contacts Folders from the OAB 141

Setting Other Addressing Options 141

Creating Address Book Entries 144

Modifying Addresses 145

Removing Addresses 145

Finding People in the Address Book 145

Using AutoComplete for Addresses 147

Deleting a Name from the AutoComplete Cache 149

Deleting the Entire Cache 149

Using Distribution Lists 149

Creating Distribution Lists 150

Modifying a Distribution List 152

Renaming a Distribution List 153

Deleting a Distribution List 153

Hiding Addresses when Using a Distribution List 153

Distribution Lists for Multiple Address Fields 153

Using Distribution Lists on a Server 154

Automatically Adding Addresses to the Address Book 155

Using the Mobile Address Book 155

Chapter 7: Using Internet Mail Accounts 157

Using Internet POP3 E-Mail Accounts 158

Confi guring General Settings for Internet Accounts 161

Confi guring Outgoing Server Settings for Internet Accounts 162

Confi guring Connection Settings for Internet Accounts 163

Confi guring Advanced Settings for Internet Accounts 164

Controlling Where Outlook Stores POP3 Messages 165

Using IMAP Accounts 166

Controlling Where Outlook Stores IMAP Messages 167

Using Outlook with CompuServe 168

Confi guring Outlook for Classic CompuServe Accounts 168

Confi guring Outlook for CompuServe 2000 Accounts 169

Using Hotmail and Other HTTP-Based Services 170

Using Outlook with Hotmail Accounts 170

Establishing a Hotmail Account 172

Understanding Where Outlook Stores HTTP Messages 172

Using Outlook with Prodigy 173

Using Outlook with MSN 173

Using Multiple Accounts 173

Sending Messages Using a Specifi c Account 173

Separating Incoming Messages by Account 175

Keeping a Copy of Your Mail on the Server 175

Viewing Full Message Headers 179

Chapter 8: Sending and Receiving Messages 181

Working with Messages 181

Opening a Standard Message Form 182

Addressing Messages 182

Including Carbon Copies and Blind Carbon Copies 184

Copying Someone on All Messages 184

Using Templates and Custom Forms for Addressing 185

Specifying Message Priority and Sensitivity 186

Saving a Message to Send Later 187

Setting Sending Options 188

Controlling When Messages Are Sent 190

Requesting Delivery and Read Receipts 190

Using Message Tracking and Receipts Options 191

Sending a Message for Review 193

Replying to Messages 193

Forwarding Messages 194

Using Other Reply and Forwarding Options 194

Deleting Messages 196

Controlling Synchronization and Send/Receive Times 196

Setting Up Send/Receive Groups 197

Limiting Message Size 199

Scheduling Send/Receive Synchronization 201

Confi guring Other Messaging Options 202

Setting Up Notifi cation of New Mail 203

Using Message Alerts 203

Controlling Dial-Up Account Connections 205

Formatting Internet and International Messages 205

Managing Messages and Attachments 207

Saving Messages Automatically 207

Retaining a Copy of Sent Messages 209

Working with Attachments 210

Saving Messages to a File 212

Confi guring Message Handling 213

Moving and Copying Messages Between Folders 213

Chapter 9: Beyond Simple Text Messages 215

Formatting Text in Messages 215

Formatting Lists 219

Options on the Format Text Tab 221

Working with Styles 221

Using Tables 224

Inserting a Table in a Message 225

Working with Tables 226

Working with Quick Tables 228

Using Special Text Features 229

Quick Parts 229

Drop Cap 230

Date & Time 231

Text Box 231

WordArt 231

Object 232

Including Illustrations in Messages 232

Inserting a Picture from a File 233

Inserting Clip Art 237

Inserting Shapes 238

Inserting a Chart 239

Inserting SmartArt 241

Using Symbols in a Message 242

Inserting an Equation 243

Inserting a Symbol 243

Inserting a Horizontal line 243

Working with Hyperlinks 244

Inserting Hyperlinks 244

Inserting Hyperlinks to Files or Web Pages 245

Inserting a Hyperlink to a Place in the Current Message 247

Inserting a Hyperlink to a New Document 247

Inserting a Hyperlink to an E-Mail Address 247

Removing a Hyperlink 248

Inserting Bookmarks 248

Including Other Items in a Message 249

Attaching Files 249

Inserting Files in the Body of a Message 249

Including an Outlook 2007 Item 249

Attaching a Business Card to a Message 250

Including a Calendar 251

Customizing the Appearance of Your Messages 252

Understanding How Outlook Formats Messages 252

Using Themes to Customize Your Messages 254

Creating a Custom Theme 260

Using Stationery to Customize Your Messages 261

Creating a Custom Message Appearance 262

Using Signatures 263

Understanding Message Signatures 264

Defi ning Signatures 264

Adding Signatures to Messages 265

Backing Up Your Signatures 266

Using the Proofi ng and Research Tools 266

Confi guring Research Options 269

Chapter 10: Finding and Organizing Messages 271

Finding and Organizing Messages with Search Folders 271

Using Search Folders 272

Customizing Search Folders 272

Creating a New Search Folder 274

Flagging and Monitoring Messages and Contacts 275

Flagging Received and Previously Sent Messages 275

Flagging Outgoing Messages 276

Viewing and Responding to Flagged Messages 277

Flagging Contact Items 278

Grouping Messages by Customizing the Folder View 279

Filtering a View Using Categories 280

Managing E-Mail Effectively 280

Chapter 11: Processing Messages Automatically 283

Understanding Message Rules 283

Creating and Using Rules 285

Creating New Rules 287

Applying Rules to Specifi c Folders or All Folders 292

Copying Rules to Other Folders 292

Creating Rules Based on Existing Messages 293

Creating Rules That Use OR Logic 294

Modifying Rules 295

Controlling Rules 296

Setting Rule Order 296

Stopping Rules from Being Processed 297

Disabling and Removing Rules 297

Sharing Rules with Others 297

Backing Up and Restoring Rules 298

Using the Organize Pane to Create Rules 299

Using Rules to Move Messages Between Accounts 300

Running Rules Manually and in Specifi c Folders 301

Chapter 12: Managing Junk E-Mail 303

How Outlook 2007 Junk E-Mail Filtering Works 303

No Automatic Filtering 304

Low 304

High 304

Safe Lists Only 305

Understanding How Outlook 2007 Uses the Filter Lists 305

Deleting Instead of Moving Messages 306

Postmarking Messages 306

How Outlook 2007 Phishing Protection Works 307

Enabling and Confi guring Junk E-Mail Filtering 308

Controlling Automatic Downloads 309

Confi guring Automatic Downloading of External Content 311

Marking and Unmarking Junk E-Mail 312

Creating Other Junk E-Mail Rules 312

Other Spam Filtering Solutions 313

Filtering in Exchange Server 313

Using Third-Party Filters 314

Managing Junk E-Mail Effectively 316

Chapter 13: Automatically Responding to Messages 319

Creating Automatic Responses with the Out Of Offi ce Assistant 319

Understanding Out Of Offi ce Assistant Features 320

Using the Out Of Offi ce Assistant with Exchange Server 2003 and Earlier 322

Using the Out Of Offi ce Assistant for Exchange Server 2007 323

Creating Custom Out Of Offi ce Rules 324

Creating Automatic Responses with Custom Rules 325

Setting Up the Reply 326

Creating Automatic Responses from Local Templates 327

Creating Automatic Responses from the Server 328

Chapter 14: Securing Your System, Messages, and Identity 329

Confi guring HTML Message Handling 329

Protecting Messages with Digital Signatures 333

Understanding Digital Certifi cates and Signatures 333

Obtaining a Digital Certifi cate 334

Copying a Certifi cate to Another Computer 336

Signing Messages 340

Understanding S/MIME and Clear-Text Options 340

Adding Your Digital Signature 341

Setting Global Security Options 342

Creating and Using Security Profi les 343

Reading Signed Messages 347

Changing Certifi cate Trust Relationships 348

Confi guring CA Trust 350

Confi guring CA Trust for Multiple Computers 351

Viewing and Validating a Digital Signature 353

Encrypting Messages 356

Getting Ready for Encryption 356

Sending Encrypted Messages 359

Reading Encrypted Messages 360

Importing Certifi cates from Outlook Express 360

Protecting Data with Information Rights Management 361

Using Microsoft’s IRM Service 362

Viewing IRM-Protected Messages 364

Working with Multiple Accounts 365

Chapter 15: Receiving Messages Selectively 367

Understanding Remote Mail Options 367

Remote Mail in a Nutshell 368

Setting Up for Remote Mail 369

Working with Message Headers 370

Downloading Message Headers 370

Marking and Unmarking Message Headers 370

Processing Marked Headers 373

Selective Downloading for POP3 Using Send/Receive Groups 375

Retrieving Only Message Headers 376

Retrieving Based on Message Size 377

Keeping Messages on the Server 377

Chapter 16: Using RSS Feeds 379

Understanding RSS 379

Confi guring RSS 380

Adding RSS Feeds to Outlook 380

Using Your RSS Feeds 383

Adding an OPML File to Outlook 386

Managing Your RSS Feeds 388

Setting RSS Properties 390

Chapter 17: Using LDAP Directory Services 395

Overview of LDAP Services 395

Confi guring a Directory Service Account in Outlook 396

Setting the Search Base 399

Confi guring a Directory Service Account in Windows Mail 401

Using LDAP to Find People 404

Searching from Windows Mail 405

Part 3: Working with Contacts

Chapter 18: Creating and Managing Your Contacts 409

Working with the Contacts Folder 410

Creating a Contact Entry 412

Creating Contact Entries from the Same Company 414

Creating a Contact Entry from an E-Mail Message 414

Copying an Existing Contact Entry 414

Creating Other Contacts Folders 415

Copying the Design of a Folder 416

Working with Contacts 417

Associating a Contact with Other Items and Documents 417

Assigning Categories to Contacts 420

Resolving Duplicate Contacts 420

Phoning a Contact 422

Sending an E-Mail Message to a Contact 424

Connecting to a Contact’s Web Site 425

Scheduling Appointments and Meetings with Contacts 425

Assigning a Task to a Contact 426

Flagging a Contact for Follow-Up 426

Finding Contacts 429

Making a Common Change to Multiple Contacts 430

Viewing Contacts 431

Using Standard Views in the Contacts Folder 432

Customizing Contacts View 432

Printing Contacts 438

Custom Contact Printing with Word 440

Working with Distribution Lists 440

Creating a Personal Distribution List 441

Adding or Deleting Names in a Distribution List 442

Sharing Contacts 443

Sharing Your Contacts Folders 443

Sharing Contacts with vCards 446

Setting Contact Options 448

Using Contacts Effectively 449

Chapter 19: Using Microsoft Business Contact Manager 451

Understanding What Business Contact Manager Can Do 451

Confi guring Business Contact Manager 454

Where Is Business Contact Manager? 455

Adding and Removing Business Contact Manager for a Profi le 456

Using the Business Contact Manager Interface 457

Business Contact Manager Folders 457

Business Contact Manager Menu 461

Working with Business Contacts 463

Copying Existing Contacts 463

Creating New Business Contacts 464

Using Contacts 467

Creating and Using Accounts 468

Performing Actions with Accounts 470

Creating and Using Business Projects 471

Working with Project Tasks 472

Creating and Using Opportunities 473

Creating and Managing Products 474

Adding Products to an Opportunity 476

Creating Marketing Campaigns 477

Step 1: What Is This Marketing Campaign For? 477

Step 2: Who Will See It? 478

Step 3: How Will They Get It? 478

Step 4: What Will They Get? 478

Step 5: Are You Ready to Launch the Marketing Campaign? 478

Tracking Item History 480

Attaching Items 482

Creating Reports 483

Modifying Reports 484

Filtering Reports 485

Saving Reports 487

Printing Reports 488

Importing and Exporting Information 488

Importing Contacts or Accounts 488

Importing Products 490

Managing Your Business Contact Manager Data 493

Cleaning Up the Database 494

Sharing the Database 494

Backing Up the Database 495

Restoring the Database 495

Deleting Databases 495

Part 4: Managing Your Time and Tasks Chapter 20: Scheduling Appointments 499

Calendar Basics 499

Understanding Calendar Items 500

Using the Time Bar 501

Using the Date Navigator 503

Using the To-Do Bar 505

Setting the Number of Days Displayed 505

Selecting a Date 506

Working with One-Time Appointments 506

Specifying the Subject and Location 507

Specifying Start and End Times 508

Setting a Reminder 508

Classifying an Appointment 509

Adding a Note 510

Categorizing an Appointment 510

Saving an Appointment 511

Changing an Appointment to an Event 513

Working with One-Time Events 513

Using the Event Form 514

Changing an Event to an Appointment 515

Creating a Recurring Appointment or Event 515

Modifying an Appointment or Event 516

Changing an Appointment or Event 516

Deleting an Appointment or Event 516

Using Categories and Colors 516

Assigning Color Categories to an Appointment Manually 517

Assigning Color to an Appointment Automatically 518

Printing Calendar Items 519

Customizing the Current Calendar View 519

Redefi ning Fields 520

Filtering Calendar Items 521

Controlling Fonts and Other View Settings 522

Creating a Custom View 522

Creating a New View 523

Copying a View 524

Using Overlay Mode to View Multiple Calendars in One 524

Backing Up Your Schedule 525

Managing Time Zones 528

Changing the Time Zone 528

Using Two Time Zones 529

Managing Your Calendar Effectively 530

Chapter 21: Scheduling Meetings and Resources 533

Sending a Meeting Request 533

Selecting Attendees 534

Scheduling a Meeting 536

Scheduling a Meeting from the Contacts Folder 538

Changing a Meeting 538

Sending a Meeting Request with Scheduling Assistant 538

Selecting Attendees 540

Scheduling a Meeting Using Scheduling Assistant 541

Responding to a Meeting Request 542

Receiving a Request for a Meeting 542

Receiving a Response to Your Request 543

Checking Attendees 545

Scheduling Resources 546

Setting Up Resources for Scheduling 546

Using the Confi gured Resources 547

Managing Meetings Effectively 549

Find the Best Time for the Meeting 549

Use Scheduling Assistant to Help Schedule Meetings 549

Set a Suffi cient Reminder to Enable You to Make Meetings on Time 550

Schedule Meeting End Times with a Reminder to Help Meetings Stay on Schedule 550

Chapter 22: Managing Your Tasks 551

Working with Tasks in the Tasks Folder 551

Creating a Task 554

Creating a Recurring Task 558

Adding a Reminder 559

Setting a Task Estimate 559

Marking a Task as Completed 560

Assigning Tasks to Others 560

About Task Ownership 561

Making or Accepting an Assignment 561

Reclaiming Ownership of a Declined Task 564

Assigning Tasks to Multiple People 565

Tracking the Progress of a Task 566

Sending a Task Status Report 567

Creating an Unassigned Copy of an Assigned Task 567

Viewing and Customizing the Tasks Folder 567

Changing Fonts and Table View Settings 568

Using Automatic Formatting 570

Setting General Task Options 571

Working with Tasks in Other Ways 572

Working with Tasks in the To-Do Bar 572

Working with Tasks in Outlook Today 574

Using the Daily Task List 574

Managing Tasks Effectively 575

Chapter 23: Tracking Documents and Activities with the Journal 577

Understanding the Outlook Journal 578

Using Automatic Journaling 580

Setting Journal Options 583

Turning Off Automatic Journaling 584

Automatically Recording E-Mail Messages 585

Automatically Recording Contact Information 585

Automatically Recording Document Activity 586

Adding Journal Items Manually 587

Recording Work in a File Manually 588

Recording Outlook Items Manually 589

Recording Other Activities Manually 589

Manually Recording Phone Calls 589

Creating and Using Custom Entry Types 591

Changing Journal Entries 592

Modifying an Entry 593

Moving an Entry on the Timeline 593

Deleting an Entry 593

Connecting Journal Activities to Individual Contacts 594

Viewing the Journal 596

Using By Type View 597

Using By Contact View 598

Using By Category View 598

Using Entry List View 599

Using Last Seven Days View 600

Using Phone Calls View 601

Customizing Journal Views 602

Printing Journal Items 603

Sharing Journal Information 605

Using the Journal Effectively 607

Make Using the Journal a Habit 607

Use the Journal’s Automatic Recording Features 607

Use the Journal Only for Those Things You Need to Track 608

Add Addresses to Your Primary Contacts Folder 608

Create Custom Entry Types to Meet Your Individual Needs 608

Time Management Using the Journal 609

Chapter 24: Making Notes 611

Understanding Outlook Notes 611

Confi guring Note Options 613

Working with Notes 613

Adding a Note 614

Reading and Editing a Note 614

Forwarding a Note 615

Adding a Note Sent to You 615

Using a Note to Create a Task or an Appointment 616

Moving and Copying Notes 616

Changing Note Color 618

Assigning Color Categories to Notes 618

Printing a Note 620

Date and Time Stamping Notes 620

Deleting a Note 620

Viewing Notes 621

Creating New Notes Folders 622

Part 5: Customizing Outlook Chapter 25: Using Templates 625

Working with E-Mail Templates 625

Creating an E-Mail Template 626

Using an E-Mail Template 627

Using a Template with a Distribution List 627

Using Other Outlook Template Types 628

Appointments and Meetings 628

Contacts 629

Tasks and Task Requests 629

Journal Entries 630

Editing Templates 630

Sharing Templates 631

Using Templates Effectively 632

Chapter 26: Customizing the Outlook Interface 635

Customizing the Navigation Pane 635

A Quick Tour of the Navigation Pane 635

Showing and Hiding the Navigation Pane 636

Changing the Number of Buttons on the Navigation Pane 637

Adding a Shortcut to an Outlook Folder or a Public Folder 638

Adding a File Folder or Document to the Navigation Pane 639

Adding a Web Site to the Navigation Pane 640

Removing a Shortcut from the Navigation Pane 641

Renaming a Shortcut in the Navigation Pane 641

Working with Groups in the Navigation Pane 641

Customizing the To-Do Bar 642

Customizing Toolbars 644

Working with Toolbars 644

Creating Custom Toolbars 646

Customizing Outlook Today View 654

Confi guring Outlook Today 655

Chapter 27: Creating Custom Views and Print Styles 659

Creating and Using Custom Views 659

Basing a New View on an Existing View 659

Creating a New View from Scratch 661

Modifying, Renaming, or Deleting a View 664

Customizing a View’s Settings 664

Printing in Outlook 673

Overview of Print Styles 673

Printing from Outlook 674

Creating Custom Print Styles 678

Deleting Print Styles 679

Resetting Print Styles 679

Custom Printing with Scripts and Word 680

Using a Custom Contact Style 681

Using a Custom Message Style 685

Custom Printing with Excel 687

Chapter 28: Designing and Using Forms 689

Overview of Standard Forms, Item Types, and Message Classes 690

Outlook Forms 690

Outlook Item Types 691

Outlook Message Classes 692