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It was determined that Syncrude need-ed to enhance the telephone system, create a fiber infrastructure, and migrate from mainframes to a PC networked environment.. As more applications w

case study

ADC Refines Reliability for Syncrude

Introduction and History

Syncrude is the world’s largest producer of crude oil from oil sands, producing about 245,000 barrels

of Syncrude Sweet Blend each day from the Athasbasca Oil Sands Deposit in Canada One key to the company’s success has been strong and lasting relationships with third parties such as ADC

In 1988, Syncrude undertook a project to examine what it would take to grow the oil sands opera-tion One part of this exhaustive plan was determining what type of voice and data infrastructure was required to support the future of a vastly expanded operation It was determined that Syncrude

need-ed to enhance the telephone system, create a fiber infrastructure, and migrate from mainframes to a

PC networked environment Vendors for everything from PCs and servers to fiber cabling for harsh cli-mates were selected

Syncrude implemented a pilot of the new LAN architecture in 1990 for a small group of 250 engi-neers across 15 locations who required voice and high-bandwidth data support for such applications

as drawing storage From this pilot Syncrude arrived at three key measures that were essential for moving the project forward—reliability, predictability and responsiveness Over the following years, it was precisely these measures that helped Syncrude successfully roll out the new voice and data sys-tem to more than 80 buildings on the LAN and six additional locations on the WAN

Plant Expansion Presents New Challenges

Fast-forwarding to year 2003—reliability, pre-dictability and responsiveness still drive how Syncrude designs, builds and operates its infor-mation systems and fiber network The fiber net-work now supports not just telecom and busi-ness LAN applications, but also other informa-tion-carrying systems such as security and process control All applications have dedicated fibers, yet fibers run in the same sheath with applications partitioned in the termination envi-ronment Reliability is now critical with over a half dozen different applications sharing the same fiber network

As more applications were added to the fiber network, it was becoming clear that density and cable management were going to be issues These issues took priority when the decision was made to expand operations to support a 50% increase in crude output to 350,000 barrels per day by 2006 This project was called UE-1 When faced with creating a high density yet manageable and reliable fiber network, Syncrude turned to its fiber termination equipment

suppli-er of the past 12 years, ADC Sevsuppli-eral products were proposed and soon incorporated into the project: the OMX™ 800 optical distribution frame, FL2000 fiber panels, and FiberGuide®

raceway

The First Measure—Reliability

From a design perspective, Syncrude thought managing fibers in high-density frames was going to be a challenge Distribution frames needed to be flexible enough to handle fibers in

a multitude of ways With a modular design that offers 10 mounting positions for different configurations of termination, splice, and stor-age modules within the cabinet, the OMX 800 frame afforded Syncrude both density, up to 1,440 terminations in one 800mm x 300mm footprint, and flexibility in one package

"There are many vendors that offer high densi-ty," said Al Vonkeman, Team Leader,

“You don’t replace infrastructure

with the frequency that you replace

electronics That is why we chose

ADC products from the beginning.”

Round splice trays in the OMX 800 store up to 3 meters

of slack, allowing the technician to roll the tray away from

the frame for splicing

Communications for Syncrude "The real

chal-lenge was getting high density with enough

room to access fibers, route patch cables and

store slack ADC was able to deliver density

with the cable management features we

need-ed," he said

With such a high priority placed on reliability,

enabling technicians to work on fibers without

causing damage and outages was a concern

Features in FL2000 panels and OMX 800 frames

such as angled retainers, defined routing paths

and built-in bend-radius protection were critical

In addition, simple features in the OMX 800

such as modular splice trays added reliability,

too With this advanced feature, each splice

module holds up to 3 meters of slack, allowing

technicians to unroll splice modules and

posi-tion them away from the frame for a proper

work environment—ensuring higher quality

splicing and increased reliability

Syncrude also implemented the FiberGuide™

raceway and cable guide system to ensure

secure routing of patch cords between frames

and for fiber cabling between active equipment

Taken together, the advanced features of ADC

fiber products afforded superior management

fiber cables and patch cords—which contributes

directly to the reliability of the network

The Second Measure—

Predictability

Meeting Syncrude’s requirements for

predictabil-ity had many facets First, by making the passive

fiber infrastructure as reliable as possible with

the OMX frame, troubleshooting and problem

isolation is more predictable In fact, Syncrude

managers have always been able to prove that

problems have not been behind the wall in the

infrastructure "You don’t replace infrastructure

with the frequency that you replace electronics,"

said Levon Hovagimian, Advisor, Information

Services and early planner of the Syncrude

net-work "That is why we chose ADC products from

the beginning Why change something that is

price competitive and works the way we

expect," said Hovagimian

Another measure of predictability is found in Syncrude’s long-standing knowledge of ADC’s dedication to manufacturing excellence "The quality of the products is consistent Regardless

of whether we order empty panels, pre-termi-nated panels or individual connectors, the

quali-ty is always consistently high," said Bill Williams,

a designer with Fluor Engineering who has worked with Syncrude for over 10 years

Predictability also entailed a measure of how fast service could be turned-up for new or existing locations For example, rapid growth within the company requires that dozens of portable trailers

be available to support operations To support fast deployment, trailers are outfitted with a modular FL2000 fiber panel

The Third Measure—

Responsiveness

What has made this 12-year relationship so strong has been ADC’s responsiveness to Syncrude’s requirements For example, it was determined that standard cable clamps in the OMX 800 fiber frame were not effective due to variability in the diameter of fiber cables Cables were either too loose or wouldn’t fit into the standard clamp In what has turned out to be normal operating procedure, ADC engineering had a solution and new part number ready to order the next day

"In all of our years working together, ADC has risen to every challenge we have posed, every anomaly that has occurred," said Hovagimian

"With the UE-1 project, we had issues with

“Regardless of whether we order empty panels, pre-terminated panels, or individual connectors, the quality (from ADC) is always consistently high.”

ADC Telecommunications, Inc., P.O Box 1101, Minneapolis, Minnesota USA 55440-1101

Specifications published here are current as of the date of publication of this document Because we are continuously improving our products, ADC reserves the right to change specifications without prior notice At any time, you may verify product specifications by contacting our headquarters office in Minneapolis ADC Telecommunications, Inc views its patent portfolio as an important corporate asset and vigorously enforces its patents Products or features contained herein may be covered by one or more U.S or foreign patents An Equal Opportunity Employer

Web Site: www.adc.com

From North America, Call Toll Free: 1-800-366-3891 • Outside of North America: +1-952-938-8080 Fax: +1-952-917-3237 For a listing of ADC’s global sales office locations, please refer to our web site.

“ ADC has risen to every challenge we have posed

we have never experienced that kind of consistent

response to engineering changes from any other vendor.”

how cables entered the frame, dressing of

cables, operation of doors—with every issue,

there was a near immediate response We have

never experienced that kind of consistent

response to engineering changes from any

other vendor," said Hovagimian

The Value of Standardizing

on ADC Fiber Products

All of these measures roll into Syncrude’s

pen-chant for developing close relationships with

ven-dors The company pursues an open and upfront

relationship with vendors across its entire

busi-ness, actively engaging third parties on issues of

cost, quality and service Syncrude cherishes these

relationships because, in the long run, the

strength of these relationships has a significant

impact on the profitability of the company These

select vendors enjoy tenure in exchange for

quali-ty and cost effectiveness Even before the UE-1

project, ADC solutions were the standard for how

fibers are handled in the network

By standardizing on ADC, everything from design

to installation and maintenance was made more

cost-effective Syncrude was able to take what

could have been a highly complicated and

error-prone network and make it simple through use of

ADC’s diverse products and commitment to

qual-ity, according to Hovagimian "When you have

relationships you can trust and count on, it

streamlines delivery and reduces our costs," said

Hovagimian "We don’t have an army of technical

people to review every nut and bolt Standardizing

on ADC allows us to use third parties to design

and install while we enjoy the economies of scale

of not having to manage diverse knowledge

sets," he said

Conclusion

By consistently meeting measures of reliability, predictability and responsiveness over the past 12 years, ADC has earned the trust and business of Syncrude With so many internal customers to sat-isfy, reliability of the network was an absolute must Even though other fiber products may have worked, ADC offered the best fit The UE-1 proj-ect is a confirmation of the level of quality and support Syncrude has received from ADC and why excellent quality and support continues to be crit-ical to Syncrude’s ongoing success

Each OMX 800 termination module supports up to 144 adapters for high density with superior cable manage-ment Modules can be ordered pre-terminated with IFC, OSP cable, or pigtails.