NMS imonitor training guide v8

Advanced iMonitor CapabilitiesAlarms & Warnings Reported as ‘Conditions’, and Limit, or Threshold Exceeded Warnings Reported iMonitor Easy to Use Features Overview: y Workspaces and Wiz

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iDirect Technologies Technical Training Manual

Copyright © 2002; 2004 - 2007, iDirect, Inc All rights reserved This

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Information published here is current or planned as of the date of

publication of this document Because we are improving and adding

features to our products continuously the information in this document

features to our products continuously, the information in this document

is subject to change without notice.

Overview of NMS for iMonitor

iDirect Network Management System (NMS) is Actually a Suite of Applications and Servers

Provide control and visibility into iDirect System networks

Client-Server architecture composed of three components

Graphical User Interfaces (GUI)Database storage

Middleware tier that manages access to the databaseg

iMonitor Provides Complete Visibility to Real-Time Status &

Operational Characteristics of Network Elements

Status indicates real-time State of network elements

Advanced iMonitor Capabilities

Alarms & Warnings (Reported as ‘Conditions’), and Limit, or

Threshold Exceeded Warnings Reported

iMonitor Easy to Use Features Overview: y

Workspaces and Wizards for ease of data entry

Sorting for display specific requirements

Finding things made easy with Toolbar, Search mode g g y ,

Printing directly from ‘File’ menu option

Sharing data with other applications quick & easy

Maximum Historical Time Spans, Depending on Data Queried p , p g

Saving Historical Time Specification for Ease of Data Analysis

Remote Availability Report Provides ‘Up’ Time and ‘Down’ Time

on All Network Elements

Bandwidth Usage Report Available for End Customer Service

Level Agreement (SLA) Reporting

Launching iMonitor

admin/admin (initial default)

‘select’ Server; enter/pick IP address address

(Enlarged for viewing)

Login/Logout Easy Access to Multiple Servers Without Exiting

Multiple Users or PCs May Access the NMS Simultaneously

Multiple sessions on a single PC supported (same or different servers)

Multiple sessions on a single PC supported (same or different servers)

Multiple PCs may connect to the same server at the same time

Selecting Time Frames/Ranges

Time Frame is Selectable for Requests

Real-Time – Data arriving at the NMS back-end in Real-Time

Dynamically refreshed

No ending time period

Get Past requests is a hybrid of

Real-Time and Historical

Historical Requests Retrieve Data from

Archive Based on “Time Range” Selected

Save Time Range Across Multiple Displays for Ease of Use

“Pin-up” a historical time range or get past value for continued use

Select desired time interval

Active Inactive

Selection

Select desired time interval

‘Push’ to depress Pin icon

Activate Selection

Historical Time Range Selection

“Time Range” is Further Selectable for Historical Requests

Select “Start Time” and “End Time”

U Slid t S l t Ti I t l t Di l f “St t Ti ”

Use Slide to Select Time Interval to Display from “Start Time”

Click on the “ “ Button to Display Analog Clock Face

Allows operator to set time range using familiar/easy entry method

1

1 Click to ‘Highlight’ Hand

2 Select/click new point on dial to relocate hand to

Historical Requests Can Also Be “Saved to File”

Useful for large amounts of data

Useful for large amounts of data

Option found within selection parameters dialog box

iMonitor - Main Window

Sort Dialog Box

Workspace Area

Condition Windows:

Observation View Condition Log

Multicolumn Details Example

Menu Options for Window

All M lti l Di l Sh C t i C Ch t i ti

All Multicolumn Displays Share Certain Common Characteristics

Data sorted easily (default is by ‘Time Stamp’ in ascending order, as shown)

Scroll bars function identically; latest detail appears at the bottom (default)

Data may be captured for export, or printed from File Æ Print menuy p p p

“Expand All” or “Fit to Window” options aid in data viewing

Data can be exported/copied to a file, with/without header detail

Multiple vs Grouped Results

Teleport Level p Accessed

Selection Options

Total or Individual

Accessing Data from a Higher Level

Network Element ‘Grooms’ Output

Interim dialog box provides for selection of

Network Elements to be reported on

Results grouped together (totals) or displayed

individually depending on element selections

Time Ranges selected as desired for results “Save to” File

Option (page 14)

iMonitor Interface

Si l /D bl Single/Double Click (+ or -) to Expand/Contract

Tree

Network Level

Menu Options

Remote Level Menu Options

Single Right Mouse Click Lists Menu w/Options at This Level

Menu options vary with Element selected/highlighted

Highlight menu option to select, or access submenus

Single vs Double Left Mouse Click

Single Click (+) to expand the Network Tree, (-) to contract it

Double Click Network Element to open its “Properties” window for viewing

Double Click fully expanded Element to contract branches below it

Element Menu Options

Teleport

Chassis B

Network Elements have Similar, But Unique Menus

Protocol Processor

la d e

e C G

e t w o r

a r d

p

iMonitor Globe Functions

Collapse Tree Menu Option

Expand Tree

Menu Option

d R lt

Menu Option and Result

Select “Allow Docking” to Permit Repositioning of Window Pane

Note Shortcut Keys (Shift > or Shift <)

iMonitor Sorting Options

Main Menu

“Edit” Option Supports Sort

Sort Tree Menu

Select from any menu where availableSelect the order of the sort

Select the items to sort by (parameters)Select the items to sort by (parameters)Select the Element to apply sort to

Interface Main Title/Menu/Toolbar

Title Bar

Menu Bar

Main Toolbar

Menu Bar – Typical and Specialized High-Level Functionality

Title Bar – Identifies Application and IP Address of Server

Main Toolbar – Context Sensitive Buttons/Tools Perform Operations on Main Toolbar – Context Sensitive Buttons/Tools Perform Operations on Selected (Highlighted) Network Tree Elements

Main Toolbar/Audio Notification

Main Toolbar

Acknowledges Conditions

g

Toggles “Audio Notify” On/Off

Audio Notification – Tool Enables/Menu Options Select ‘When’

Menu option selects when Audio Notification should be providedProperties menu selection allows Audio Notification configuration

View Menu Options

Main Menu “View” Option

Enable/Disable Various Toolbars

Change Virtual Workspace

If an Network Element is pre-selected (highlighted) in the Network Tree, the

“Properties” option becomes available for selection

Find Tool & Find Toolbar Options

Find Toolbar

Search Criteria

Main Toolbar

Selected

Use “Find” Tool or “View Æ Find Toolbar” for iMonitor Search

Open “Find” dialog box for refining search criteria with ‘Tool’ or

Opens “Find” Dialog Box …

Open Find dialog box for refining search criteria with Tool , or

Select criteria from “Find Toolbar” pull-down menus, then

Click on “Find Next” if using dialog box, or

Click on the “Binoculars” icon if using the “Find Toolbar” to “Find Next”g

Network Element Matching Search Criteria Highlighted in Tree

Accept/View Changes

Main Toolbar

“Accept Changes” Icon Turns Red When Changes Have Been Made By

a Second Operator, via iBuilder Since Last Login

Click on This Red Icon to Open “Accept Changes” Dialog Box

Agree to “Accept Changes” to Refresh iBuilder Display Only

“Accepting Changes” does not confirm agreement or authorize changes

View current changes via “View Æ Configuration Changes” window

Without Accepting, Operator Display is ‘Stale’ and potentially inaccurate

Closing and re-opening iBuilder will refresh display and ‘accept changes’

View Menu/Workspace Toolbar

Main “View” Menu Toggles Selections for

Viewing Toolbars & ‘Views’ or ‘Windows’

View Menu Options Workspace Selections

“Checked” Item Signifies Enabled

Workspace Options Allow Swap from One

Workspace to Another

Selections

Workspace to Another

Can re-combine “All Workspaces” into one

Workspaces can be saved from “File Æ Save

Workspace As” selection from the main menu

Reload saved Workspaces via the “File Æ Open

Workspace” from the main menu

Workspace Workspace Toolbar & Menu Options

Operational Toolbar

Request “Latency Detail”

Request “SATCOM Graph”

Request “IP Stats Graph”

Request “Mesh Traffic Graph”

Request “Time Plan Slot Assignment”

Request “Network Data Snapshot”

Request “Sat Traffic Graph”

Request “IP Stats Graph”

Context-Sensitive Buttons/Tools Allow Operations on Selected

Request “Network Condition Snapshot” Request Network Data Snapshot

Context-Sensitive Buttons/Tools Allow Operations on Selected

(Highlighted) Network Elements

Operational Toolbar (cont’d)

Request “Remote Status/UCP Report”

Request “Modem Events”

Request “IP Long Term BW Usage”

Request “SAT Long Term BW Usage”

Request “Conditions”

Network Element “Under Observation”

Request “Mesh Long Term BW Usage”

Request “IP Long Term BW Usage”

Context-Sensitive Buttons/Tools Allow Operations on Selected

Open “Telnet Session”

Network Element Under Observation

Context-Sensitive Buttons/Tools Allow Operations on Selected

(Highlighted) Network Elements

Status Bar/Conditions/Legend Pane

St t B Status Bar

‘Hover’ With Cursor to Examine Connection

Conditions

“Status Bar” Displays GUI Status &

Session Login Detail

“Conditions” Window Visible (Default Conditions Window Visible (Default

On) When Selected from View Menu (or

Main Toolbar Icon)

“Legend” via View Menu Selection; Legend via View Menu Selection;

Provides Description of Icons Legend

iMonitor Conditions

Alarms and Warnings are called “Conditions”

Alarms Signal Service Interruption g p

Warnings Signal Possible Future Service

Hub Line Cards

Warnings and Alarms are Self-Clearing

Warnings and Alarms Stored in Data Archive

Condition, Real-Time State

C t N R t

Create New Remote

(via iBuilder)

Configure DEACTIVATED INCOMPLETE

Warning

Cleared

NEVER APPLIED

NOMINAL

Commission Remote Alarm

Raised Alarm

Cleared WARNING

Alarm Raised

ALARM

Alarm Cleared

Multiple Conditions/Offline State

Elements May Report Multiple (Simultaneous) Conditions

No Conditions Reported – Overall State is “OK”

One or More ‘Warnings’ Overall State is “Warning”

One or More Warnings , Overall State is Warning

One or More ‘Warnings’ & One or More ‘Alarms’, the Overall State is “Alarm” Remote Set to ‘Offline’, Overall State is “Offline”

“Offline” State Overrides All Other Warnings & Alarms Offline State Overrides All Other Warnings & Alarms iSite Tool

Special state that applies only to Remotes

Initiated by remote user (via iSite menu option, iSite ‘Offline” tool or direct console port command) before powering the unit off

iSite Tool

iMonitor and the back-end server ignore all subsequent alarms

“Offline” state clears automatically when remote is powered on and acquires into the network (or commanded “Online” via remote console port directly)

iSite Menu Option

Offline Confirmation

Conditions - Chassis

loses connection to the EDAS Board

Fan Alert Warning Fan ‘n’ Failed Raised when any fan

malfunctions Power Warning Power Supply Raised when any power Supply Alert ‘n’ Failed supply malfunctions

RCM A/B Alert Warning RCM ‘n’ Failed Raised when one of two

Reference Clock Modules Fails

Conditions - Protocol Processor/HLC

Name Type Condition Details – Raised When

PP Down Alarm Down NMS doesn’t hear from the Protocol

Processor for six seconds

PP Server Warning >70% CPU Utilization exceeds 70%

Line Card Down Alarm Down NMS doesn’t hear from line card for

Conditions - Remote

Name Type Condition Details – Raised When

LL Down or

Out-of-Network

Alarm Down PP declares this remote out of network

Latency Timeout Alarm Down NMS misses three consecutive ICMP echo responses (one sent

every 5 seconds – default)

Latency Warning 2000 Response time (to ICMP ping) exceeds threshold in milliseconds (or

2 seconds) Downstream C/N Warning Low: 7

Temperature Warning Low: 15 Board temperature in Celsius falls outside range

Temperature Warning Low: 15

High: 75

Board temperature in Celsius falls outside range

Local LAN Disconnect Warning Warning Remote’s Ethernet port is detected as being physically disconnected

Lost Contact Warning Warning Protocol Processor loses contact with the remote

Symbol Offset Warning High: 250 Timing offset exceeds limit

Calibrated Transmit

Power

Warning >-35 dBm Transmit Power falls below -35 dBm, calibrated range

GPS Signal lost Warning No Reset GPS Receiver disconnected or signal lost

Offline Normal Offline Remote is commanded offline via console or iSite

“Main” Conditions - Observation View

Network Elements can be Placed “Under

In display, right-click on row enables menu to

“Cancel” or open a “Remote Control Panel” for

remote under observation

Search for condition raised cleared or both

Select Tab to View Specific Remotes

Conditions/Events – Select Items

Dialog Box Opens for Input

Selection from Menu Elements

Select “Conditions” or “Event” to View

“Select Items” Dialog Box Opens for Selections

Select Parameters for Presentation of Detail

Time Frame Requested; if Historical, “Time Range” Also

“Save to” File Name, if Desired to Save Detail to File,

Network Elements to be Reported on are Selected

Historical Condition Query with Filter

Filter Available in Historical

Condition Queries

Time Range

Allows Filtering on Condition

Type for Historical Queries

Search Alarm or Warnings

Search Groups

Event Query with Text Filter

Query the Event Log with a Text

Filter

Allows “Regular Expression”

Time Range

Allows Regular Expression

Search of Event Text

Example Filters:

Analog Clock

“MCAST” finds all multicast events

“TCP.*addr: 10.0.19.249” finds all

connections from specified address

“Bad password” finds all aborted

Enter regexp filter hereBad password finds all aborted

Conditions Tab Results Pane

“Conditions” Tab Displays Multicolumn Format

Arrow indicates ‘multiple condition’ detail available

Click on arrow to ‘expand’ detail for specific ‘Condition’ sequence

Right click on any row to open menu, as shown

Conditions Tab

Open Menu Open Menu

Conditions/Time Line Tab

“Time Line” Graphical Format Right click on display for menu

Menu allows selection of viewing interval

Select “Details” for viewing

Graphical Display

“Detail” View