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Dictionary of human resources management

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accidental/ /adjective happening by chance, not done inten-tionally쑗accidental destruction of the computer files accident book /ksdənt bυk/ nouna book in which details of acci-dents at

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Dictionary of

Human Resources

and Personnel

Management

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Dictionary of Politics and Government 0 7475 7220 8Dictionary of Publishing and Printing 0 7136 7589 6Dictionary of Science and Technology 0 7475 6620 8

Easier English™ titles

Easier English Dictionary: Handy Pocket Edition 0 7475 6625 9Easier English Intermediate Dictionary 0 7475 6989 4

Check Your English Vocabulary workbooks

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Third edition publshed 2003, reprinted 2006

Second edition 1997, reprinted 1998

First edition published in 1988 as Dictionary of Personnel Management

A & C Black Publishers Ltd

38 Soho Square, London W1D 3HB

© A Ivanovic MBA & P H Collin 1988, 1997

© A & C Black Publishers Ltd 2006

All rights reserved No part of this publication may be reproduced

in any form or by any means without the permission of the publishers

A CIP record for this book is available from the British Library

eISBN-13: 978-1-4081-0217-6

Text Production and Proofreading

Heather Bateman, Katy McAdam

A & C Black uses paper produced with elemental chlorine-free pulp,

harvested from managed sustainable forests

Text typeset by A & C BlackPrinted in Italy by Legoprint

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This dictionary provides the user with a comprehensive vocabulary of terms used in human resource management It covers all aspects of the subject including recruitment and selection, appraisals, payment systems, dismissals and other aspects of industrial relations.

The main words are explained in simple English, and pronunciations are given in the International Phonetic Alphabet Where appropriate, examples are included to show how the words are used in context Quotations are also given from various magazines and newspapers, which give an idea of how the terms are used in real life The supplement at the back of the book gives various documents which provide useful guidelines as to how a company’s own documents can be constructed.

We are grateful to the following for their valuable comments on the text: Dena Michelli, Michael Furlong, Yvonne Quinn, Stephen Curtis, Margaret Jull Costa, Georgia Hole, Dinah Jackson and Sandra Anderson.

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AA /e e/ same as attendance

allowance

ability/əblti/ nounthe capacity or

power to do something쑗Ability to sell

is essential for the job.

ability test/əblti test/nounsame

asaptitude test

able /eb(ə)l/ adjective capable or

working well 쑗 She’s a very able

manager.

able-bodied/ /

adjec-tivewith no physical handicap 쑗 The

work is strenuous and only suitable for

the young and able-bodied.

abroad/əbrɔd/ adverbto or in

an-other country 쑗 The consignment of

cars was shipped abroad last week.

The chairman is abroad on business.

He worked abroad for ten years.Half

of our profit comes from sales abroad.

absence/bsəns/ nounthe fact of

not being at work or at a meeting왍in

the absence of when someone is not

there쑗In the absence of the chairman,

his deputy took the chair.

unauthor-ised absence from work, absence

without leave being away from work

without permission and without a good

reason

absent /bsənt/ adjective not at

work or not at a meeting쑗He was

ab-sent owing to illness.Ten of the

work-ers are absent with flu.The chairman

is absent in Holland on business.

absentee/ /nouna person

who is absent or an employee who stays

away from work for no good reason

absenteeism / /

nounthe practice of staying away from

work for no good reason쑗Low

produc-tivity is largely due to the high level of

absenteeism.Absenteeism is high in the week before Christmas.

‘…but the reforms still hadn’t fundamentally changed conditions on the shop floor: absenteeism was as high as 20% on some days’

[Business Week]

absenteeism rate /

tiz(ə)m ret/nounthe percentage ofthe workforce which is away from workwith no good excuse쑗The rate of ab- senteeism or the absenteeism rate al- ways increases in fine weather.

ACAS/eks/abbrAdvisory, iation and Arbitration Service

Concil-accept/əksept/verb1.to take thing which is being offered왍to accept delivery of a shipment to take goods

some-into the warehouse officially when theyare delivered2.to say ‘yes’ or to agree

to something쑗She accepted the offer of

a job in Australia.He accepted £2000

in lieu of notice.

acceptable/əkseptəb(ə)l/adjectivewhich can be accepted쑗Both parties found the offer acceptable.The terms

of the contract of employment are not acceptable to the candidate.

acceptance/əkseptəns/noun왍 ceptance of an offer the act of agreeing

ac-to an offer왍to give an offer a tional acceptance to accept an offer

condi-provided that specific things happen orthat specific terms apply 왍 we have their letter of acceptance we have re-

ceived a letter from them accepting theoffer

acceptance bonus /

bəυnəs/ nouna bonus paid to a newemployee when they agree to join an or-ganisation(NOTE: an acceptance bonus

can be a feature of a golden hello and

is designed both to attract and to retainstaff)

AA 1 acceptance bonus

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acceptance sampling 2 account

acceptance sampling/əkseptəns

/nounthe process of testing a

small sample of a batch to see if the

whole batch is good enough to be

accepted

access/kses/noun왍to have

ac-cess to something to be able to obtain

or reach something쑗She has access to

large amounts of venture capital.쐽verb

to call up data which is stored in a

com-puter쑗She accessed the address file on

the computer.

accession/əkseʃ(ə)n/ nounthe act

of joining an organisation

accession rate /əkseʃ(ə)n ret/

noun1.the percentage of employees in

an organisation who have joined it

dur-ing a particular period of time2.a rate

of pay for employees when first hired쑗

After the first year, pay went up

consid-erably despite the low accession rate.

The accession rate depends on whether

the entrants are skilled or unskilled.

access time/kses tam/nounthe

time taken by a computer to find data

stored in it

accident /ksd(ə)nt/ noun

some-thing unpleasant which can be caused

by carelessness or which happens by

chance such as a plane crash

COMMENT : Fatal accidents and accidents

which cause major injuries or which

pre-vent an employee from working for more

than three days must be reported to the

Health and Safety Executive.

accidental/ /adjective

happening by chance, not done

inten-tionally쑗accidental destruction of the

computer files

accident book /ksd(ə)nt bυk/

nouna book in which details of

acci-dents at work are noted down

accident frequency rate

number of accidents involving injury or

death during a specified number of

man-hours 쑗 The accident frequency

rate has risen since the new machinery

‘…the airline providing roomy accommodations

at below-average fares’ [Dun’s Business Month]

accommodation address /

ə-/ noun an dress used for receiving messages butwhich is not the real address of thecompany

ad-accordance/əkɔdns/noun왍in cordance with in agreement with, ac-

ac-cording to, as someone says or writes쑗

In accordance with your instructions we have deposited the money in your cur- rent account.I am submitting the claim for damages in accordance with the advice of our legal advisers.

accordingly /əkɔdŋli/ adverb inagreement with what has been decided

We have received your letter and have altered the contract accordingly.

according to /əkɔdŋ tu/ sitionas stated or shown by someone쑗

prepo-The computer was installed according

to the manufacturer’s instructions.

‘…the budget targets for employment and growth are within reach according to the latest

figures’ [Australian Financial Review]

account/əkaυnt/noun1.a record offinancial transactions over a period oftime, such as money paid, received, bor-rowed or owed쑗Please send me your account or a detailed or an itemized ac- count.2.accounts of a business, a

company’s accounts a detailed record

of a company’s financial affairs 3. acustomer who does a large amount of

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business with a firm and has an account

with it쑗Smith Brothers is one of our

largest accounts.Our sales people

call on their best accounts twice a

month. 4.to keep the accounts to

write each sum of money in the account

book쑗The bookkeeper’s job is to enter

all the money received in the accounts.

5.notice왍to take account of inflation,

to take inflation into account to

as-sume that there will be a specific

per-centage of inflation when making

calculations쐽verb왍to account for to

explain and record a money transaction

to account for a loss or a discrepancy

The reps have to account for all their

expenses to the sales manager.

accountability / /

noun the fact of being responsible to

someone for something (such as the

ac-countability of directors to the

shareholders)

accountable /əkaυntəb(ə)l/

adjec-tivereferring to a person who has to

ex-plain what has taken place or who is

responsible for something (NOTE: you

are accountable to someone for

something)

accountancy/əkaυntənsi/nounthe

work of an accountant쑗They are

study-ing accountancy or They are

accoun-tancy students. (NOTE: American

English is accounting in this meaning)

accountant/əkaυntənt/nouna

per-son who keeps a company’s accounts쑗

The chief accountant of a

manufactur-ing group.The accountant has shown

a sharp variance in our labour costs.

account director /əkaυnt

da-/nouna person who works in an

advertising agency and who oversees

various account managers who are each

responsible for specific clients

account executive /əkaυnt 

-/nounan employee of an

or-ganisation such as a bank, public

rela-tions firm, or advertising agency who is

responsible for looking after particular

clients and handling their business with

the organisation

accounting /əkaυntŋ/ noun the

work of recording money paid,

re-ceived, borrowed or owed쑗accounting

methodsaccounting proceduresan

accounting systeman accounting machine

‘…applicants will be professionally qualified and have a degree in Commerce or Accounting’

[Australian Financial Review]

accounting period /əkaυntŋ

/ nouna period of time at theend of which the firm’s accounts aremade up

accounts department /əkaυnts

/ noun a department in acompany which deals with money paid,received, borrowed or owed

accounts manager /əkaυnts

/nounthe manager of an counts department

com-accreditation of union officials official

recognition by a company that certainemployees are representatives of a tradeunion and are treated as such by thecompany

accreditation of prior learning

nouna process that enables people toobtain formal recognition of qualifica-tions and experience that they havegained before joining an organisation

(NOTE: accreditation of prior learningmay be used to support the award of avocational qualification)

accredited/əkredtd/adjectiveferring to an agent who is appointed by

re-a compre-any to re-act on its behre-alf

accrual/əkruəl/nouna gradual crease by addition왍accrual of interest

in-automatic addition of interest to capital

accrual rate/əkruəl ret/nountherate at which an employee’s pension in-creases as each year of service is com-pleted, so forming the basis forcalculating their pension

accrue/əkru/verb1.to record a nancial transaction in accounts when ittakes place, and not when payment is

fi-accountability 3 accrue

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accurate 4 Action Programme

made or received2.to increase and be

due for payment at a later date쑗

Inter-est accrues from the beginning of the

month.

accurate/kjυrət/adjectivecorrect

The sales department made an

accu-rate forecast of sales.The designers

produced an accurate copy of the plan.

accurately /kjυrətli/ adverb

cor-rectly쑗The second quarter’s drop in

sales was accurately forecast by the

computer.

accuse /əkjuz/ verb to say that

someone has committed a crime쑗She

was accused of stealing from the petty

cash box.He was accused of

indus-trial espionage. (NOTE: you accuse

someone of a crime or of doing

something)

achieve /ətʃiv/ verb to succeed in

doing something, to do something

suc-cessfully 쑗 He has achieved his

long-term training objectives.The

company has achieved great success in

the Far East.We achieved all our

ob-jectives in 2001.

‘…the company expects to move to profits of

FFr 2m next year and achieve equally rapid

growth in following years’ [Financial Times]

achievement /ətʃivmənt/ noun

success or something that has been

achieved

achievement test /ətʃivmənt

test/ nouna test designed to measure

the skills which someone is currently

using (as opposed to an aptitude test,

which measures the skills a person

could use in the future) (NOTE: also

called attainment test)

achiever/ətʃivə/nouna person who

is successful or who tends to achieve his

or her objectives쑗It was her reputation

as a high achiever that made us think of

headhunting her.

across-the-board/ /

adjective applying to everything or

everyone 쑗an across-the-board price

increasean across-the-board wage

increase

act/kt/nouna law passed by

parlia-ment which must be obeyed by the

peo-ple쐽verb1.to work쑗He has agreed

to act as an agent for an American

com-pany.The solicitor is acting for us or

on our behalf.to act as someone to

do someone’s job while he is away 쑗

She will act as marketing manager while Mr Smith is on holiday.2.to dosomething쑗The board will have to act quickly if the company’s losses are go- ing to be reduced.The lawyers are acting on our instructions.to act on a letter to do what a letter asks to be done

acting /ktŋ/ adjective working inplace of someone for a short time쑗act- ing managerthe Acting Chairman

action/kʃən/noun1.a thing whichhas been done왍actions short of dis- missal ways of disciplining an em-

ployee who has committed an offence,which stop short of dismissing them(such as demotion, removal of privi-leges, etc.) 2.to take industrial ac- tion to do something (usually to go on

strike) to show that you are not happywith conditions at work3. a case in alaw court where a person or companysues another person or company 왍 to take legal action to sue someonean action for libel or a libel actionan ac- tion for damagesShe brought an ac- tion for wrongful dismissal against her former employer.

actionable /kʃənəb(ə)l/ adjectivereferring to writing, speech or an actwhich could provide the grounds forbringing an action against someone 쑗

Was the employer’s treatment of the ployee actionable?

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con-taining various draft directives to

imple-ment the Social Charter

active /ktv/ adjective involving

many transactions or activities쑗an

ac-tive demand for oil sharesComputer

shares are very active.an active day

on the Stock Exchange

active interview/ /

noun an interview where the

inter-viewee is encouraged to answer fully

the questions asked (as in an open-end

interview)

active listening/ /

noun a technique which involves not

only listening to the words someone

uses, but also taking into account their

tone of voice, their body language and

other non-verbal signs in order to gain a

fuller understanding of what they are

ac-tually communicating

actively/ktvli/ adverb in a busy

way쑗The company is actively

recruit-ing new personnel.

active partner / /

nouna partner who works in a company

that is a partnership

activity/ktvti/noun1.the fact of

being active or busy쑗a low level of

business activityThere was a lot of

activity on the Stock Exchange.

monthly activity report a report by a

department on what has been done

dur-ing the past month2.something which

is done쑗out-of-work activities

‘…preliminary indications of the level of

business investment and activity during the

March quarter will provide a good picture of

economic activity in the year’

[Australian Financial Review]

activity chart/ktvti tʃɑt/noun

a plan showing work which has been

done so that it can be compared to the

plan of work to be done

activity sampling /ktvti

/nounan observation of tasks

and their performances, carried out at

random intervals 쑗 Activity sampling

was carried out to see how fast the

ma-chinists worked.

actuarial analysis/

nləss/nouna calculation carried out

by an actuary to assess somebody’s life

expectancy or the degree of risk

in-volved in an insurance proposal

actuary /ktʃuəri/ noun a personemployed by an insurance company orother organisation to calculate the riskinvolved in an insurance, and thereforethe premiums payable by people takingout insurance

acute shortage / /

nouna very severe shortage for a period

of time

ad/d/nounsame asadvertisement

(informal.)쑗We put an ad in the paper.

She answered an ad in the paper.

He found his job through an ad in the paper.

adaptable/ədptəb(ə)l/adjective1.

being able to change working practices

2.being able to change from job to job

adaptation / / nounsomething which has been adapted 쑗

This machine is an adaptation of our original model.

add/d/verb1.to put figures together

to make a total쑗If you add the interest

to the capital you will get quite a large sum.Interest is added monthly.2.toput things together to make a largegroup 쑗 We are adding to the sales force.They have added two new prod- ucts to their range.this all adds to the company’s costs this makes the

company’s costs higher

adding machine / /

nouna machine which adds numbers

addition/ədʃ(ə)n/noun1.a thing orperson added 쑗 The management has stopped all additions to the staff.We are exhibiting several additions to our product line.The marketing director

is the latest addition to the board.2.

in addition to added to, as well as

There are twelve registered letters to be sent in addition to this packet.3.an act

of putting numbers together쑗You don’t need a calculator to do simple addition.

additional/ədʃ(ə)nəl/adjectivetra which is added쑗additional costs

ex-They sent us a list of additional charges.

Some additional clauses were added

to the contract.Additional duty will have to be paid.

additional award /

wɔd/ nounan extra payment ordered

by an industrial tribunal to a dismissed

active 5 additional award

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additional voluntary contributions 6 admin

employee if the company refuses to

re-instate them.쏡special award

additional voluntary

contribu-tions/

bjuʃ(ə)nz/ plural noun extra

pay-ments made voluntarily by an employee

to a pension scheme (on top of the

nor-mal contributions, up to a maximum of

15% of gross earnings) AbbrAVCs

address/ədres/ noun the details of

number, street and town where an office

is or a person lives쑗My business

ad-dress and phone number are printed on

the card.쐽verb1.to write the details of

an address on an envelope or package쑗

a letter addressed to the managing

di-rectoran incorrectly addressed

pack-agePlease address your enquiries to

the manager.2.to speak쑗The

chair-man addressed the meeting.

addressee/ /nouna person

to whom a letter or package is addressed

addressing machine/ədresŋ

mə-/ nouna machine which puts

ad-dresses on envelopes automatically

add up/ /verb1.to put several

figures together to make a total 쑗He

made a mistake in adding up the column

of figures.the figures do not add up

the total given is not correct2.to make

sense쑗The complaints in the letter just

do not add up.

add up to/ /verbto make a

total of쑗The total expenditure adds up

to more than £1,000.

adequate/dkwət/adjective large

enough왍to operate without adequate

cover to act without being completely

protected by insurance

ad hoc /d hɒk/ adjective for this

particular purpose 쑗They run ad hoc

surveys to test customer reaction when

products are launched.Shipping by

airfreight was an ad hoc arrangement

initially.

ad hoc decision /

s"(ə)n/nouna decision taken to solve

a particular problem

adhocracy/dhɒkrəsi/ noun

man-agement which works by taking

short-term decisions, but fails to make

long-term plans

adjourn/əd"n/verbto stop a ing for a period 쑗 The chairman ad- journed the meeting until three o’clock.

meet-쑗The meeting adjourned at midday.

adjournment/əd"nmənt/nounanact of adjourning쑗He proposed the ad- journment of the meeting.

adjudicate /əd"udket/ verb togive a judgement between two parties inlaw or to decide a legal problem 쑗to adjudicate a claimto adjudicate in a disputehe was adjudicated bank- rupt he was declared legally bankrupt

adjudication tribunal /

/nouna groupwhich adjudicates in industrial disputes

adjudicator /əd"udketə/ noun aperson who gives a decision on a prob-lem 쑗an adjudicator in an industrial dispute

adjust/əd"$st/verbto change thing to fit new conditions쑗Prices are adjusted for inflation.

some-‘…inflation-adjusted GNP moved up at a 1.3%

annual rate’ [Fortune]

‘Saudi Arabia will no longer adjust its production to match short-term supply with

demand’ [Economist]

‘…on a seasonally-adjusted basis, output of trucks, electric power, steel and paper

decreased’ [Business Week]

adjuster /əd"$stə/ noun a personwho calculates losses for an insurancecompany

adjustment/əd"$stmənt/nountheact of adjusting 쑗to make an adjust- ment to salariesadjustment of prices

to take account of rising costsDetails

of tax adjustments are set out in the closed document.an adjustment of prices to take account of rising costs

en-adjustor /əd"$stə/ noun same as

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administer 7 adventure training

admin in this job.Admin costs seem to

be rising each quarter.The admin

people have sent the report back.2.

ad-ministration staff or the adad-ministration

department쑗Admin say they need the

report immediately.She did not

an-swer my note but sent it on to admin.

(NOTE: no plural; as a group of people it

can have a plural verb)

administer /ədmnstə/ verb to

or-ganise, manage or direct the whole of an

organisation or part of one쑗She

admin-isters a large pension fund.It will be

the HR manager’s job to administer the

induction programme.

administration / /

noun1.the action of organising,

con-trolling or managing a company쑗He

has a qualification in business

adminis-tration.2.a person or group of people

who manage or direct an organisation쑗

It is up to the administration to solve the

problem, not the government.3.the

run-ning of a company in receivership by an

administrator appointed by the courts

administration costs /

/, administration expenses /

/plural nounthe costs of

man-agement, not including production,

mar-keting or distribution costs

administrative/ədmnstrətv/

ad-jectivereferring to administration쑗

ad-ministrative detailsadministrative

expenses

administrator /ədmnstretə/

noun1.a person who directs the work

of other employees in a business쑗After

several years as a college teacher, she

hopes to become an administrator.2.a

person appointed by a court to manage

the affairs of someone who dies without

leaving a will3.a person appointed by a

court to administer a company which is

insolvent

admonish/ədmɒnʃ/verbto give a

warning or reprimand (formal.) 쑗 The

workers were admonished by the

man-ager for careless work.

adoption leave/ədɒpʃən liv/noun

time away from work allowed to an

em-ployee for dealing with matters relating

to the adoption of a child

pens 쑗 freight payable in advance

prices fixed in advance 쐽 adjectiveearly 쑗 advance bookingadvance paymentAdvance holiday bookings are up on last year.You must give seven days’ advance notice of with- drawals from the account.쐽verb1.tolend 쑗 The bank advanced him

£100,000 against the security of his house.2.to increase쑗Prices generally advanced on the stock market. 3. tomake something happen earlier 쑗The date of the AGM has been advanced to May 10th.The meeting with the Ger- man distributors has been advanced from 11.00 to 09.30.

advanced course/ /

nouna course for students who are notbeginners

advancement/ədvɑnsmənt/nounpromotion 쑗The only way to get ad- vancement in this company is through further training.The job is attractive because of the potential for advancement.

advantage/ədvɑntd"/nounthing useful which may help you to besuccessful쑗Knowledge of two foreign languages is an advantage.There is

some-no advantage in arriving at the tion before it opens.Fast typing is an advantage in a secretary.to take ad- vantage of something to use something

exhibi-which helps you

adventure training /ədventʃə

/, adventure learning /

əd-/ noun a type oftraining in which employees engage

in group games and physically manding outdoor activities such as

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de-adverse 8 Advisory, Conciliation and

climbing and abseiling away from

their usual work environment (NOTE:

the aim of adventure training is to

develop skills in leadership,

prob-lem-solving, decision-making and

in-terpersonal communication and to

build team spirit)

adverse /dvs/ adjective

unfa-vourable왍adverse balance of trade a

situation in which a country imports

more than it exports

adverse action / /

nouna decision which has unfavourable

consequences for employees쑗The new

bonus system was considered adverse

action by underachievers in the

organisation.

adverse impact/ /

nounan undesirable and unexpected

re-sult of an action 쑗 Offering bonuses

only for very high productivity rates had

an adverse impact, discouraging rather

than motivating workers.

advert/dvt/nounsame as

adver-tisement (informal.)쑗to put an advert

in the paperto answer an advert in

the paperclassified advertsdisplay

adverts

advertise /dvətaz/ verb 1.to

ar-range and pay for publicity designed to

help sell products or services or to find

new employees 쑗 to advertise a

va-cancyto advertise for a secretary2.

to announce that something is for sale or

that a job is vacant or that a service is

offered쑗to advertise a new product

advertisement /ədvtsmənt/

nouna notice which shows that

some-thing is for sale, that a service is offered,

that someone wants something or that a

job is vacant

advertisement manager /

əd-/ noun themanager in charge of the advertisement

section of a newspaper

advertiser/dvətazə/ nouna

per-son or company that advertises 쑗The

catalogue gives a list of advertisers.

advertising /dvətazŋ/ nounthe

business of announcing that something

is for sale or of trying to persuade

cus-tomers to buy a product or service쑗She

works in advertising or She has a job in

advertising.Their new advertising campaign is being launched next week.

The company has asked an ing agent to prepare a presentation.

advertis-to take advertising space in a paper advertis-to

book space for an advertisement in anewspaper

advertising manager/dvətazŋ

/nounthe manager in charge

of advertising a company’s products

advertising space /dvətazŋspes/nouna space in a newspaper setaside for advertisements

advice /ədvas/ noun 1. a tion telling someone what has happened

notifica-2. an opinion as to what action totake 왍 to take legal advice to ask a

lawyer to say what should be done 쑗

The accountant’s advice was to send the documents to the police.We sent the documents to the police on the advice of the accountant.We took the accoun- tant’s advice and sent the documents to the police.as per adviceaccording

to what is written on the advice note

advise/ədvaz/verb1.to tell one what has happened쑗We have been advised that the shipment will arrive next week. 2. to suggest to someonewhat should be done쑗The lawyer ad- vised us to send the documents to the police.

some-advise against / /

verb to suggest that something shouldnot be done쑗The HR manager advised against dismissing the staff without notice.

adviser /ədvazə/, advisor noun aperson who suggests what should bedone쑗He is consulting the company’s legal adviser.

advisory /ədvaz(ə)ri/ adjective as

an adviser쑗He is acting in an advisory capacity.

Advisory, Conciliation and tration Service /

Arbi-/ noun a British governmentservice which arbitrates in disputes be-tween management and employees.AbbrACAS

COMMENT : ACAS has three roles: it will conciliate in a dispute if asked; it advises

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on matters concerning industrial relations;

it arbitrates in cases where industrial

dis-putes cannot be settled inside the

com-pany’s own grievance structure.

advisory arbitration /

ɑbtreʃ(ə)n/ noun arbitration which

recommends a solution to a dispute, but

is not binding on either party쑗The two

parties resorted to advisory arbitration

to avoid the legal process.Though the

two parties had agreed to advisory

arbi-tration, neither of them agreed with the

recommendation.

advisory board/ədvaz(ə)ri bɔd/

nouna group of advisors

affect /əfekt/ verb to cause some

change in or to have a bad effect on

something쑗The new government

regu-lations do not affect us.

affiliated /əfletd/ adjective

con-nected with or owned by another

com-pany 쑗 Smiths Ltd is one of our

affiliated companies.

affiliated societies /

saətiz/plural nounnon-profit-making

organisations which exist to provide

fi-nancial support to members and their

families in sickness and old age

affiliated trade union /

tred junjən/ noun trade unions

which a member of a larger

organisa-tion, such as a national association

affirmative /əfmətv/ adjective

meaning ‘yes’왍the answer was in the

affirmative the answer was yes

affirmative action /

kʃən/ noun US the practice of

pro-viding opportunities for disadvantaged

groups such as ethnic minorities,

women or people with disabilities

COMMENT : Affirmative recruitment is

usu-ally carried out by central or local

govern-ment organisations.

affirmative action group /

ə-/nouna group

of people who are eligible for or need

affirmative action쑗People in

affirma-tive action groups get special

consider-ation when applying for local

government jobs.

affirmative action program /

ə-/ noun

USa programme to avoid

discrimina-tion in employment (NOTE: the British

equivalent is equal opportunities)

affirmative recruitment /

ə-/ nounment which gives special consideration

recruit-to applicants from affirmative actiongroups(NOTE: the British equivalent is

equal opportunities)

afford/əfɔd/verb to be able to payfor or buy something쑗We could not af- ford the cost of two telephones.The company cannot afford the time to train new staff.(NOTE: only used after can, cannot, could, could not, able to)

AFL-CIOnounan organisation linking

US trade unions Abbr of American Federation of Labor – Congress of Industrial Organisations

after-tax profit/ /

nounprofit after tax has been deducted

against/ə enst/prepositionrelating

to or part of쑗Can I have an advance against next month’s salary?The bank advanced him £10,000 against the security of his house.

‘…investment can be written off against the

marginal rate of tax’ [Investors Chronicle]

age /ed"/ noun the number of yearssomeone has lived

age bracket / /, age group /ed" rup/ noun a group ofpeople of about the same age 쑗 the 25–30 age group

age discrimination /ed"

/ noun unfair ment resulting from prejudice against aperson on the grounds of their age

treat-(NOTE: countries such as Australia andthe United States have passed laws tomake age discrimination illegal)

ageism/ed"z(ə)m/noununfair crimination against older people

dis-age limit/ / nounthe topage at which you are allowed to do a job

There is an age limit of thirty-five on the post of buyer.

agency/ed"əns/noun1.an office

or job of representing another company

in an area 쑗 They signed an agency agreement or an agency contract.2.anoffice or business which arranges thingsfor other companies

advisory arbitration 9 agency

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agency labour / /

nounstaff supplied by an employment

agency

agency shop /ed"ənsi ʃɒp/ noun

USa provision that requires non-union

employees to pay union dues if they are

part of a bargaining unit

agenda /əd"endə/ noun a list of

things to be discussed at a meeting쑗

The conference agenda or the agenda of

After two hours we were still

discuss-ing the first item on the agenda.We

usually put put finance at the top of the

agenda.The chair wants two items

re-moved from or taken off the agenda.

agent /ed"ənt/ noun 1. a person

who represents a company or another

person in an area 쑗 to be the agent

for BMW carsto be the agent for

IBM2.a person in charge of an agency

an advertising agentThe estate

agent sent me a list of properties for

sale.Our trip was organised through

our local travel agent.Management

would only discuss the new payment

scheme with agents officially

represent-ing the workers. 3. a person who is

formally acting on behalf of employees

or a union쑗Management would only

discuss the new payment scheme with

agents officially representing the

work-ers.Certain workers were selected as

agents to voice the grievances of the

men and women on the shop floor.

(business) agent US the chief local

official of a trade union

agent’s commission /

kəmʃ(ə)n/ nounmoney, often a

per-centage of sales, paid to an agent

age pension/ /nouna

sum of money paid regularly by a

gov-ernment to people who have reached the

official age of retirement

aggrieved/ə rivd/ adjective upset

and annoyed

aggrieved party / /

nounthe person who has a grievance

AGMabbrAnnual General Meeting

agree/ə ri/verb1.to approve쑗The

figures were agreed between the two

parties.We have agreed the budgets

for next year.The terms of the

con-tract are still to be agreed.2.to say yes

to something that is suggested쑗We all agreed on the plan.3.to agree to or

on something to approve something

After some discussion she agreed to our plan.The bank will never agree to lend the company £250,000.We all agreed on the need for action.to agree to do something to say that you

will do something쑗She agreed to be chairman.Will the finance director agree to resign?

agreed /ə rid/ adjective which hasbeen accepted by everyone쑗We pay an agreed amount each month.The shop

is leased on agreed terms.The agreed terms of employment are laid down in the contract.

agreement /ə rimənt/ noun 1. aspoken or written contract between peo-ple or groups which explains how theywill act쑗a written agreementan un- written or verbal agreementto draw

up or to draft an agreementto break

an agreementto sign an agreement

to reach an agreement or to come to an agreement on somethinga collective wage agreement 2.a contract betweentwo parties which explains how theywill act쑗a written agreementan un- written or verbal agreementto draw

up or to draft an agreementto break

an agreementto sign an agreement

to reach an agreement or to come to an agreement on somethinga collective wage agreement

‘…after three days of tough negotiations the company has reached agreement with its 1,200

unionized workers’ [Toronto Star]

agree with/ə ri wð/verb1.to saythat your opinions are the same as some-one else’s쑗I agree with the chairman that the figures are lower than normal.

2.to be the same as쑗The auditors’ ures do not agree with those of the ac- counts department.

fig-agricultural labourer

per-son who does heavy work on a farm

aim /em/ nounsomething which youtry to do 쑗One of our aims is to in- crease the quality of our products.the company has achieved all its aims the

company has done all the things it hadhoped to do쐽verbto try to do some-thing쑗Each member of the sales team

agency labour 10 aim

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air 11 alter

must aim to double their previous year’s

sales.We aim to be No 1 in the

mar-ket within two years.

air/eə/ verb 왍to air a grievance to

talk about or discuss a grievance쑗The

management committee is useful

be-cause it allows the workers’

representa-tives to air their grievances.

AIRCabbrAustralian Industrial

Rela-tions Commission

airmail letter/ / nouna

letter sent by air

alarm /əlɑm/ noun a device which

gives a loud warning

alcoholism /lkəhɒlz(ə)m/ noun

the excessive drinking of alcohol which

becomes addictive

alien/eliən/noun1.a person who is

not a citizen of a country2 (in the UK)

a person who is not a citizen of the

United Kingdom, a Commonwealth

country or the Irish Republic

alienation / / noun a

lack of a sense of fulfilment when an

employee cannot see the result of their

work쑗The monotony of the job created

a sense of alienation.The

manage-ment wanted to combat any sense of

alienation by involving the employees in

company decisions.

allegation / / noun the

suggestion that something has

hap-pened, without being able to prove it

allege/əled"/verbto suggest

some-thing, without being able to prove it쑗

The management alleged that the union

had broken the agreement.

all-in / / adjective including

everything쑗The fee payable is £150

all-in.

all-in policy/ /noun

in-surance which covers all risks

all-in rate / /, all-in

price / / noun 1. a price

which covers all items in a purchase

such as delivery, tax and insurance, as

well as the goods themselves2.a wage

which includes all extra payments such

as bonuses and merit pay

all-out/ /adjectivecomplete or

very serious쑗The firm has launched an

all-out campaign to improve ity on Friday afternoons.

productiv-all-out strike/ /noun

a complete strike by all employees

allow/əlaυ/verb1.to say that one can do something 쑗Junior mem- bers of staff are not allowed to use the chairman’s lift.The company allows all members of staff to take six days’ holiday at Christmas.2.to give쑗to al- low 5% discount to members of staff

some-We allow her a discount because she’s the manager’s sister.3.to agree to oraccept legally쑗to allow a claim or an appeal

allowable /əlaυəb(ə)l/ adjective gally accepted

le-allowance/əlaυəns/noun1.moneywhich is given for a special reason쑗a travel allowance or a travelling allow- ance2.part of an income which is nottaxed쑗allowances against tax or tax allowancespersonal allowances 3.

money removed in the form of a count쑗an allowance for depreciation

dis-쑗an allowance for exchange loss

‘…the compensation plan includes base, incentive and car allowance totalling $50,000+’

[Globe and Mail (Toronto)]

allowed time / / nounpaid time which the management agrees

an employee can spend on rest, cleaning

or meals, not working

allow for/əlaυ fɔ/verbto give a count for or to add an extra sum to coversomething쑗to allow for money paid in advanceAllow an extra 10% for post- age and packing.delivery is not al- lowed for delivery charges are not

dis-included왍allow 28 days for delivery

calculate that delivery will take up to 28days

alter/ɔltə/verbto change쑗to alter the terms of a contract

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alteration 12 analytical job evaluation

alteration / / noun a

change which has been made 쑗 He

made some alterations to the terms of a

contract.The agreement was signed

without any alterations.

alternate /ɔltənet/ verb to do

something by turns or in rotation쑗Two

workers alternate on the machine.

alternating shift system

system where two groups of employees

work day or night shifts, and after a

certain period, change round

alternation ranking/

/ noun a method of ranking,

beginning with the highest and lowest,

then the second highest and lowest, and

so on

alternative /ɔltnətv/ noun a

thing which can be done instead of

an-other쑗What is the alternative to firing

half the staff?we have no alternative

there is nothing else we can do쐽

adjec-tiveother, which can take the place of

something왍to find someone

alterna-tive employment to find someone

an-other job

amalgamate/əml əmet/ verbto

join together with another group쑗The

amalgamated union has a total

member-ship of 250,000.

amalgamation / /

noun the joining together of several

trade unions to increase their strength

ambition /mbʃ(ə)n/ noun what

someone wants to do or achieve in their

life쑗We insist that our sales

represen-tatives have plenty of ambition.Her

ambition is to become the senior partner

in the firm.

ambitious /mbʃəs/ adjective full

of ambition, wanting to do or achieve

something 쑗He is ambitious, but not

very competent.

amend/əmend/ verb to change and

make more correct or acceptable 쑗

Please amend your copy of the contract

accordingly.

amendment /əmendmənt/ noun a

change to a document쑗to propose an

amendment to the constitutionto

make amendments to a contract

amenities /əmintiz/ plural nounservices provided by an organisation forthe people who work in it쑗The staff amenities included a subsidised canteen and sports facilities.

amount/əmaυnt/nouna quantity ofmoney 쑗 a small amount invested in gilt-edged stockA small amount has been deducted to cover our costs.A large amount is still owing.What is the amount to be written off?What is the amount outstanding? 쐽verb 왍 to amount to to make a total ofTheir debts amount to over £1m.

analogue/n(ə)lɒ /nouna person’sopposite in another organisation쑗The conference of production managers gave those attending the opportunity to meet their analogues in other industries.

(NOTE: US spelling is also analog)

analyse /nəlaz/, analyzeverb toexamine someone or something in detail

to analyse a statement of accountto analyse the market potential

analysis /ənləss/ nouna detailedexamination and report쑗a job analysis

market analysisHer job is to duce a regular sales analysis. (NOTE:plural is analyses)

pro-analyst/nəlst/nouna person whoanalyses쑗a market analysta systems analyst

analytical / / adjectiveusing analysis

analytical estimating

work measurement technique where thetime taken to perform a job is estimated

on the basis of prior experience 쑗

Analytical estimating was not ered a satisfactory work measurement technique because the union com- plained that previously established time periodAnalytical estimating was used

consid-on those jobs that hadn’t changed since the original work measurement.

analytical job evaluation

nouna method of evaluating a job using

a points system to compare one job withanother (as opposed to non-analyticalevaluation)

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ancillary staff/nsləri stɑf/noun

staff who are not administrators,

pro-duction staff or sales staff (such as

cleaners, porters, canteen staff, etc.)

andragogy /ndrə ɒ i/ noun the

science of adult learning, that is of

teaching adults in an adult way, as

op-posed to teaching them as if they were

children쑗Andragogy has developed in

response to the increasing number of

adults with the time and money to spend

on further education.The training

manager was aware of the latest

theo-ries in andragogy of importance in the

training of machinists.

Anglo-Saxon work ethic/

/nouna feeling inBritain and the USA that work is the

most important task for an adult

anniversary /nvs(ə)ri/,

anni-versary date /nvs(ə)ri det/noun

a date in a following year which is the

same as a particular occasion, e.g the

date of joining a pension scheme

announce /ənaυns/ verb to tell

something to the public쑗to announce

the first year’s trading resultsto

an-nounce the results for 2002The

direc-tor has announced a programme of

investment.

announcement /ənaυnsmənt/

nounan act of telling something in

pub-lic쑗the announcement of a cutback in

expenditurethe announcement of the

appointment of a new managing

direc-torThe managing director made an

announcement to the staff.

annual /njuəl/ adjective for one

year쑗an annual statement of income

They have six weeks’ annual leave.

The company has an annual growth of

5%.We get an annual bonus.on an

annual basis each yearThe figures

are revised on an annual basis.

‘…real wages have risen at an annual rate of

only 1% in the last two years’ [Sunday Times]

‘…the remuneration package will include an

attractive salary, profit sharing and a company

car together with four weeks’ annual holiday’

[Times]

Annual General Meeting/

/ noun an annualmeeting of all shareholders of a com-

pany, when the company’s financial

sit-uation is presented by and discussedwith the directors, when the accounts forthe past year are approved and whendividends are declared and audited.AbbrAGM (NOTE: the American equiv-

alent is annual meeting or annual stockholders’ meeting)

annually/njuəli/adverbeach year

The figures are updated annually.

Annual Percentage Rate/

pəsentd" ret/nouna rate of interest(such as on a hire-purchase agreement)shown on an annual compound basis, in-cluding fees and charges AbbrAPR

annual report/ /noun

a report of a company’s financial tion at the end of a year, sent to all theshareholders

situa-annual salary / /

nouna salary for one year’s work

annuitant /ənjutənt/ noun a son who receives an annuity

per-annuity /ənjuti/ nounmoney paideach year to a retired person, usually inreturn for a lump-sum payment; thevalue of the annuity depends on howlong the person lives, as it usually can-not be passed on to another person; an-nuities are fixed payments, and lose

ancillary staff 13 annuity

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their value with inflation, whereas a

pension can be index-linked쑗to buy or

to take out an annuityHe has a

gov-ernment annuity or an annuity from the

government.contingent annuity an

annuity paid to someone on the death of

another person

COMMENT : When a person retires, he or

she is required by law to purchase a

‘com-pulsory purchase annuity’ with the funds

accumulated in his or her pension fund.

This gives them a taxable income for the

rest of their life, but usually it is a fixed

in-come which does not change with

inflation.

annuity for life / /

nounannual payments made to

some-one as long as they are alive

annul/ən$l/verbto cancel or to stop

something being legal 쑗The contract

was annulled by the court. (NOTE:

an-nulling – annulled)

annullable /ən$ləb(ə)l/ adjective

which can be cancelled

annulling /ən$lŋ/ adjective which

cancels쑗an annulling clause in a

con-tract쐽nounthe act of cancelling쑗the

annulling of a contract

annulment/ən$lmənt/nounthe act

of cancelling 쑗 the annulment of a

contract

answer/ɑnsə/verbto speak or write

after someone has spoken or written to

you왍to answer a letter to write a letter

in reply to a letter which you have

re-ceived왍to answer the telephone to lift

the telephone when it rings and listen to

what the caller is saying

answerphone /ɑnsəfəυn/ noun a

machine which answers the telephone

automatically when a person is not in

the office and allows messages to be

re-corded쑗He wasn’t in when I called so I

left a message on his answerphone.

antedate/ / verb to put an

earlier date on a document 쑗 The

in-voice was antedated to January 1st.

The contract was antedated to January

n-/ noun the refusal

by a party to a contract to perform theirobligations under the contract at a timebefore they were due to be performed

anti-inflationary measure /

/ noun a sure taken to reduce inflation

mea-any other business /

bzns/ nounan item at the end of anagenda, where any matter can be raised.AbbrAOB

appeal/əpil/noun1.the fact of ing attractive2.the act of asking a lawcourt or a government department tochange its decision쑗He lost his appeal for damages against the company.she won her case on appeal her case was

be-lost in the first court, but the appealcourt said that she was right쐽verb1.toattract쑗The idea of working in Austra- lia for six months appealed to her.2.toask a law court or a government depart-ment or to alter its decision쑗The union appealed against the decision of the tri- bunal.(NOTE: you appeal to a court or

a person against a decision)

appeal proceedings /əpil

prə-/plural nounthe formal hearing

of an appeal by a tribunal

appeals procedure /əpilz

prə-/nounthe way in which an ployee can appeal against a decision

em-appendix /əpendks/ noun 1.tional sheets at the back of a contract2.

addi-additional pages at the back of a book

applicant /plkənt/ nouna personwho applies for something쑗an appli- cant for a job or a job applicantan applicant to an industrial tribunal

There were thousands of applicants for shares in the new company.

application / / noun1.

the act of asking for something, usually

in writing쑗shares payable on tionShe sent off six applications for job or six job applications.2.effort ordiligence쑗She has shown great appli- cation in her work on the project.

applica-annuity for life 14 application

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application blank /

blŋk/noun USa form for recording

an applicant’s qualifications for a job

application form /

fɔm/nouna form to be filled in when

applying for a new issue of shares or for

a job

apply/əpla/verb1.to ask for

some-thing, usually in writing쑗to apply in

writingto apply in personAbout

fifty people have applied so far.The

more ambitious of the office workers

will apply for the management trainee

programme.(NOTE: applies-

applying-applied) 2.to affect or to relate to 쑗

This clause applies only to deals outside

the EU.

appoint /əpɔnt/ verb to choose

someone for a job쑗We have appointed

a new distribution manager.They’ve

appointed Janet Smith (to the post of)

manager.(NOTE: you appoint a person

to a job)

appointee/əpɔnti/ nouna person

who is appointed to a job

appointment/əpɔntmənt/noun1.

an arrangement to meet쑗to make or to

fix an appointment with someone for

two o’clockHe was late for his

ap-pointment.She had to cancel her

ap-pointment.2.the act of being appointed

to a job왍on his appointment as

man-ager when he was made manman-ager 3.a

job

appointments book/əpɔntmənts

bυk/ noun a desk diary in which

ap-pointments are noted

appointments vacant /

ə-/nouna list (in anewspaper) of jobs which are available

apportion/əpɔʃ(ə)n/ verb to share

out costs, blame, etc.쑗Costs are

appor-tioned according to projected revenue.

apportionment /əpɔʃ(ə)nmənt/

nounthe sharing out of costs

apportionment of wages /

ə-/nouna cision as to what payment is made to an

de-employee who leaves before pay day쑗

A generous apportionment of wages was

favoured by the human resources

de-partment so that employees would not

leaThe union objected to the

com-pany’s apportionment of wages, ing that employees were not receiving amounts corresponding to days worked.

claim-appraisal/əprez(ə)l/nouna lation of the value of someone orsomething

calcu-‘…we are now reaching a stage in industry and commerce where appraisals are becoming part

of the management culture Most managers now take it for granted that they will appraise and be

appraised’ [Personnel Management]

appraisal interview /əprez(ə)l

/nounan interview where themanager (the appraiser) discusses withthe employee (the appraisee) his or herperformance

appraise/əprez/verbto assess or tocalculate the value of something orsomeone

appraisee / / noun an ployee who is being appraised by theirmanager in an appraisal interview

em-appraiser /əprezə/ noun a personwho conducts an appraisal inteview

appreciate/əpriʃiet/verb1.to tice how good something is2 (of cur-rency, shares, etc.)to increase in value

no-appreciation / / noun

1.an increase in value2.the act of ing something highly쑗He was given a rise in appreciation of his excellent work.

valu-apprentice/əprents/nouna youngperson who works under contract for aperiod in order to be trained in a skill쐽

verb왍to be apprenticed to someone

to work with a skilled worker to learnfrom them

apprenticeship/əprentsʃp/ nounthe time spent learning a skilled trade쑗

He served a six-year apprenticeship in the steel works.

approach /əprəυtʃ/ nounan act ofgetting in touch with someone with aproposal 쑗 She has had an approach from a firm of headhunters. 쐽 verb

to get in touch with someone with a posal쑗She was approached by a head- hunter with the offer of a job.

pro-appropriate adjective /əprəυpriət/

suitable쑗I leave it to you to take propriate action.

ap-application blank 15 appropriate

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agree-ment쑗to submit a budget for approval

to give something your approval to

approve something2.on approval a

sale where the buyer only pays for

goods if they are satisfactory쑗to buy a

photocopier on approval

approve /əpruv/ verb 1.to

ap-prove of something to think something

is good쑗The chairman approves of the

new company letter heading.The

sales staff do not approve of

interfer-ence from the accounts division.2. to

agree to something officially쑗 to

ap-prove the terms of a contractThe

pro-posal was approved by the board.

approximate /əprɒksmət/

adjec-tivenot exact, but almost correct쑗The

sales division has made an approximate

forecast of expenditure.

approximately /əprɒksmətli/

ad-verbalmost correctly쑗Expenditure on

marketing is approximately 10% down

on the previous quarter.

approximation / /

noun a rough calculation 쑗Each

de-partment has been asked to provide an

approximation of expenditure for next

year.The final figure is only an

approximation.

APRabbrAnnual Percentage Rate

aptitude/pttjud/nounthe ability

to do something

aptitude test/ /noun

test to see if a candidate is suitable for a

certain type of work Compare

attain-ment test

arbitrate/ɑbtret/verb(of an

out-side party)to try to settle an industrial

dispute by talking to representatives of

both sides, who agree in advance to

abide by the arbitrator’s decision

arbitration/ /nounthe

settling of a dispute by an outside party,

agreed on by both sides쑗to take a

dis-pute to arbitration or to go to

arbitra-tionarbitration in an industrial

disputeThe two sides decided to

sub-mit the dispute to arbitration or to refer

the question to arbitration.

arbitration agreement /

/ nounan ment between two parties that any dif-

agree-ferences between them shall be settled

by arbitration

arbitration award //nouna decision by an arbitra-tion tribunal

an industrial arbitratorThey refused

to accept or they rejected the tor’s ruling.

arbitra-area/eəriə/noun1.a measurement ofthe space taken up by something (calcu-lated by multiplying the length by thewidth)쑗a no-smoking areaThe area

of this office is 3,400 square feet.We are looking for a shop with a sales area

of about 100 square metres.2.a region

of the world 3.a subject쑗a problem area or an area for concern4.a district

or part of a town쑗The office is in the commercial area of the town.Their factory is in a very good area for getting

to the motorways and airports.5.a part

of a country, a division for commercialpurposes 쑗 Her sales area is the North-West.He finds it difficult to cover all his area in a week.6.part of aroom, factory, restaurant, etc 쑗 a no-smoking area

area code/eəriə kəυd/nouna cial telephone number which is given to

spe-a pspe-articulspe-ar spe-arespe-a 쑗 The area code for central London is 0207.

area manager / /

nouna manager who is responsible for acompany’s work in a specific part of thecountry

argue/ɑ ju/verbto discuss thing about which you do not agree쑗

some-The union officials argued among selves over the best way to deal with the ultimatum from the management.We spent hours arguing with the managing

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director about the site for the new factory.

to argue against something to give

reasons why you think something

should not be done

argument /ɑ jυmənt/ noun 1. an

act of discussing something without

agreeing쑗She was sacked after an

ar-gument with the managing director.2.a

reason for supporting or rejecting

some-thing 쑗The document gives the

man-agement’s arguments in favour of

flexible working hours.

arising/ərazŋ/adjectivewhich

co-mes from쑗differences arising from the

contract

around/əraυnd/preposition

approxi-mately쑗His salary is around $85,000.

arrange/ərend"/verb1.to put into

a suitable or pleasing order쑗The office

is arranged as an open-plan area with

small separate rooms for meetings.

The files are arranged in alphabetical

order.2.to organise쑗We arranged to

have the meeting in their offices.(NOTE:

you arrange for someone to do

some-thing; you arrange for something to be

done; or you arrange to do something)

arrangement /ərend"mənt/ noun

1.the way in which something is

organ-ised쑗The company secretary is making

all the arrangements for the meeting.2.

the settling of a financial dispute쑗He

came to an arrangement with his

creditors.

arrears/ərəz/plural noun1.money

which is owed, but which has not been

paid at the right time쑗We are pressing

the company to pay arrears of interest.

2.in arrears owing money which

should have been paid earlier 쑗 The

payments are six months in arrears.

He is six weeks in arrears with his rent.

article/ɑtk(ə)l/noun1.a product or

thing for sale쑗to launch a new article

on the market 2. a section of a legal

agreement such as a contract or treaty쑗

See article 8 of the contract.Article

117 of the Treaty of Rome an article

which requires member states to

im-prove working conditions and workers’

living conditions 왍 Article 118(a) of

the Treaty of Rome an article which

re-quires member states to improve health

and safety in the working environment왍

Article 119 of the Treaty of Rome an

article which requires all member states

to apply equal pay to men and womendoing equal jobs

articled clerk / /

nouna clerk who is bound by contract

to work in a solicitor’s office for someyears to learn the law (NOTE: officially

now called a trainee solicitor, though

the old term is still used)

articles /ɑtk(ə)lz/ plural noun atime when a clerk is working in a solici-tor’s office learning the law(NOTE: offi-

cially now called a training contract,

though the old term is still used)왍to serve articles to work in a solicitor’s of-

fice to learn the law

articles of association/

əv əsəυsieʃ(ə)n/plural nouna ment which lays down the rules for acompany regarding such matters as theissue of shares, the conduct of meetingsand the appointment of directors쑗He is

docu-a director docu-appointed under the docu-articles

of association of the company.This procedure is not allowed under the arti- cles of association of the company.

articles of incorporation

noun USa document which sets up acompany and lays down the relationshipbetween the shareholders and the com-pany (NOTE: the British equivalent is

Memorandum of Association)

articles of indenture /

əv ndentʃə/plural nouna contract bywhich an apprentice works for a masterfor some years to learn a trade

articles of partnership/

əv pɑtnəʃp/plural nouna documentwhich sets up the legal conditions of apartnership

artisan / / noun a workerwho has special training in a manualskill

or-argument 17 ascribed status

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aspirations / / plural

noun ambitions or hopes of

advance-ment in your job

aspire/əspaə/verb왍to aspire to to

have a strong ambition to

assembly line/əsembli lan/noun

a production system where a product

such as a car moves slowly through the

factory with new sections added to it as

it goes along쑗She works on an

assem-bly line or She is an assemassem-bly line

worker.

assembly point /əsembli pɔnt/,

meeting point /mitŋ pɔnt/nouna

place where people can meet (such as at

a railway station or for checking during

fire drill)

assert/əst/verb왍to assert

your-self to show that you have control or can

make decisions 쑗 She doesn’t assert

herself much in public meetings, but her

sales figures are impressive.

assertiveness /əstvnəs/ noun

the ability to state opinions or show that

you can make decisions

assertiveness training /

ə-/ noun the process

of training employees to have more

con-fidence in themselves

assess /əses/ verb to calculate the

value of something or someone쑗to

as-sess damages at £1,000to assess a

property for the purposes of insurance

assessment/əsesmənt/nouna

cal-culation of value쑗a property

assess-menta tax assessmentThey made a

complete assessment of each employee’s

contribution to the organisation.

assessment centre /əsesmənt

/nouna special place which

as-sesses the abilities of a group of

em-ployees sent by their organisations 쑗

The three days at the assessment centre

consisted of in-basket tests and personal

interviews.The assessment centre

aims to spot those individuals with

man-agement potential.

assessment of competence /

ə-/ noun anassessment of an employee’s ability to

do a job properly as measured by an

agreed set of standards

assessor /əsesə/ noun 1. a personwho assesses someone2.a person whoadvises a tribunal

assign/əsan/verb1.to give legally

to assign a right to someoneto sign shares to someone2.to give some-one something to use or a job of work to

as-do, and be responsible for쑗He was signed the job of checking the sales figures.

as-assignee / / noun a personwho receives something which has beenassigned to him or her

assignment /əsanmənt/ noun 1.

the legal transfer of a property or right쑗

the assignment of a patent or of a rightto sign a deed of assignment2.aparticular task given to someone쑗Her first assignment was to improve the company’s image.The oil team is on

copy-an assignment in the North Sea.

assignment of wages/

əv wed"z/ noun a procedure inwhich a deduction is made from an em-ployee’s wages and is paid to a thirdparty쑗An assignment of wages was ar- ranged to pay a worker who had filled

in while the regular employee was ill.

assignor / / noun a personwho assigns something to someone

assist/əsst/verbto help쑗Can you assist the stock controller in counting the stock?She assists me with my in- come tax returns. (NOTE: you assist

someone in doing something or with

something)

assistance/əsst(ə)ns/nounhelp쑗

Some candidates need assistance in ing in the form.

fill-assistant/əsst(ə)nt/nouna personwho helps or a clerical employee

assistant manager /

mnd"ə/nouna person who helps amanager

associate/əsəυsiət/adjectivelinked

쐽nouna person who works in the samebusiness as someone쑗She is a business associate of mine.

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associated company/

k$mp(ə)ni/ nouna company which is

partly owned by another (though less

than 50%), and where the share-owning

company exerts some management

con-trol or has a close trading relationship

with the associate쑗Smith Ltd and its

associated company, Jones Brothers

associate director /

rektə/ noun a director who attends

board meetings, but has not been elected

by the shareholders

association/ /nouna

group of people or companies with the

same interest쑗an employers’

associa-tionOur company has applied to join

the trade association.

assume/əsjum/verb1.to suppose,

to believe something to be true쑗I

as-sume you have enough money to pay

these expenses?2.to take for yourself쑗

He has assumed responsibility for

mar-keting.The company will assume all

risks.

assumption/əs$mpʃən/ noun1.a

general belief쑗We are working on the

assumption that the exchange rate will

stay the same.2. the act of taking for

yourself쑗assumption of risks

assurance/əʃυərəns/noun1.

insur-ance, an agreement that in return for

regular payments a company will pay

compensation for loss of life2.a firm

statement that something will happen쑗

He received an assurance from the HR

director that he would not be demoted.

assure/əʃυə/verb1.to insure or to

have a contract with a company where if

regular payments are made, the

com-pany will pay compensation if you die쑗

He has paid the premiums to have his

wife’s life assured.2.to assure

some-one that to state something firmly so

that someone is sure that it is true

assurer/əʃυərə/, assuror noun an

insurer or a company which insures

(NOTE: assure, assurer, and

assur-ance are used in Britain for insurassur-ance

policies relating to something which

will certainly happen (such as death);

for other types of policy (i.e those

against something which may or may

not happen, such as an accident) use

the terms insure, insurer, and

insurance)

attach/əttʃ/verbto fasten or to link

I am attaching a copy of my previous letter.Please find attached a copy of

my letter of June 24th.The company attaches great importance to good timekeeping.

attachment /əttʃmənt/ noun theact of holding a debtor’s property to pre-vent it being sold until debts are paid

attachment of earnings order/

ə-/ noun acourt order to make an employer paypart of an employee’s salary to the court

to pay off debts

attainment/ətenmənt/nounthe act

of reaching a certain standard or goal

attainment test /ətenmənt test/

noun a test designed to measure theskills which someone is currently using.Compareaptitude test

attend/ətend/verbto be present at쑗

The chairman has asked all managers to attend the meeting.None of the share- holders attended the AGM.

attendance/ətendəns/nounthe fact

of being present at a meeting or at work

Attendance at the staff meeting is not compulsory.Some of the employees were reprimanded for poor attendance.

The supervisor kept a strict record of the workers’ attendance.Promotion

to the post of supervisor depends to a certain extent on a person’s attendance record.

attendance allowance /ətendəns

/nouna benefit paid to a abled person over 65 to cover the costs

dis-of having someone to care for them.AbbrAA

attendance bonus /ətendəns

/ noun a bonus given to ployees for good attendance쑗You may find that payment of an attendance bo- nus will motivate workers.An atten- dance bonus is awarded for a 95% attendance record.

em-attendance money /ətendəns

/nounpayment made to workerswho turn up even when there is no workfor them to do

associated company 19 attendance money

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attendance time 20 authorise

attendance time /ətendəns tam/

nounhours spent at work that are paid

for

attendant /ətendənt/ noun a

lower-level employee who is given a

measure of responsibility

attend to /ətend tu/ verb to give

careful thought to something and deal

with it쑗The managing director will

at-tend to your complaint personally.We

have brought in experts to attend to the

problem of installing the new computer.

attention /ətenʃən/ noun careful

thought or consideration왍to pay

atten-tion to to study carefully and follow

in-structions, rules, etc

attitude/ttjud/noun the way in

which a person behaves or thinks

attract/ətrkt/verbto make

some-thing or someone join or come in쑗We

have difficulty in attracting skilled staff

to this part of the country.

attractive /ətrktv/ adjective

which attracts 왍 attractive salary a

good salary to make high-quality

appli-cants apply for the job

attribution theory of leadership

noun the theory that leaders observe

the behaviour of the people they lead,

decide what it is that is causing them

to behave in that particular way, e.g

what is causing them to perform well

or perform badly, and base their own

actions on what they believe those

causes to be

attrition /ətrʃ(ə)n/ noun 1. a

de-crease in the loyalty of consumers to a

product, due to factors such as boredom

or desire for a change2.loss of labour

through natural wastage

a typist who types to dictation from a

re-cording on a dictating machine

audit/ɔdt/noun1.the examination

of the books and accounts of a company

to carry out the annual auditA

thorough job audit was needed for job

evaluation.2.a detailed examination ofsomething in order to assess it쑗A thor- ough job audit was needed for job eval- uation.A manpower audit showed up

a desperate lack of talent.쐽verbto amine the books and accounts of a com-pany쑗Messrs Smith have been asked to audit the accounts.The books have not yet been audited.

ex-auditing/ɔdtŋ/nounthe act of amining the books and accounts of acompany

ex-auditor /ɔdtə/ nouna person whoaudits

COMMENT : Auditors are appointed by the company’s directors and voted by the AGM In the USA, audited accounts are only required by corporations which are registered with the SEC, but in the UK all limited companies with a turnover over a certain limit must provide audited annual accounts.

audit trail /ɔdt trel/ noun therecords that show all the stages of atransaction, e.g a purchase, a sale or

a customer complaint, in the order inwhich they happened (NOTE: an audittrail can be a useful tool forproblem-solving and, in financialmarkets, may be used to ensurethat the dealers have been fair andaccurate in their proceedings.)

Aufsichtsrat / / man nouna supervisory board

Ger-Australian Industrial Relations Commission/

/ noun an ministrative body in Australia, estab-lished in 1988, that is responsible forsettling industrial disputes by concilia-tion and for setting the standards thatcompanies must meet to qualify for in-dustrial awards

ad-authorisation / /, authorization noun permission orpower to do something쑗Do you have authorisation for this expenditure?

He has no authorisation to act on our behalf.

authorise/ɔθəraz/, authorizeverb

1.to give permission for something to

be done 쑗 to authorise payment of

£10,0002.to give someone the

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author-authoritarian 21 average

ity to do something 쑗 to authorise

someone to act on the company’s behalf

authoritarian / /

ad-jectivedemanding a high level of

disci-pline or obedience 쑗 The employees

disliked the authoritarian management

style.The managing director is very

authoritarian and expects immediate

obedience.

authority/ɔθɒrti/ nounthe power

to do something쑗a manager with

au-thority to sign chequesHe has no

au-thority to act on our behalf.Without

the necessary authority, the manager

could not command respect.Only

se-nior managers have the authority to

ini-tiate these changes.

authority chart /ɔθɒrti tʃɑt/

nouna diagram that shows who has

au-thority over whom and who is

account-able to whom within an organisation

(NOTE: an authority chart is similar to

an organisation chart.)

autocratic management style

noun a style of management where

the managers tell the employees what

to do, without involving them in the

decision-making processes (NOTE: the

opposite is democratic management

style)

automated /ɔtəmetd/ adjective

worked automatically by machines쑗a

fully automated car assembly plant

automatic / / adjective

which works or takes place without any

person making it happen쑗There is an

automatic increase in salaries on

Janu-ary 1st.

automatically / /

ad-verb working without a person giving

instructions쑗 Addresses are typed in

automatically.automatically unfair

dismissals dismissals which are always

unfair, whatever the circumstances

(such as when a woman employee is

dismissed for being pregnant or

some-one is dismissed for belonging to a trade

ap-on strike for better working cap-onditiap-ons.

automatic telling machine

machine which gives out moneywhen a special card is inserted andspecial instructions given

automatic wage progression

noun an automatic increase in wagesaccording to the time a person hasworked in the organisation쑗Automatic wage progression was seen as a way of motivating employees to stay in the company.

automation / / nounthe use of machines to do work withvery little supervision by people

autonomous/ɔtɒnəməs/adjectivewhich rules itself 쑗 The workforce in the factory is made up of several auton- omous work groups.

autonomous bargaining /

ɔ-/ noun direct gaining between management and em-ployees, without involving trade unions

rup/ noun a group of employeeswho can work independently, takingdecisions together as a group (NOTE:

also called self-managing team)

autonomy/ɔtɒnəmi/nounworking

by yourself, without being managed

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num-averagesales average or average of

sales2.on average, on an average in

general 쑗 On average, £15 worth of

goods are stolen every day.3.the

shar-ing of the cost of damage or loss of a

ship between the insurers and the

own-ers쐽adjective1.the middle of a set of

figures쑗the average figures for the last

three monthsthe average increase in

salaries 2.not very good 쑗The

com-pany’s performance has been only

aver-age.He’s only an average worker.

verbto produce as an average figure쑗

Price increases have averaged 10% per

annum.Days lost through sickness

have averaged twenty-two over the last

four years.

‘…a share with an average rating might yield 5

per cent and have a PER of about 10’

[Investors Chronicle]

‘…the average price per kilogram for this

season to the end of April has been 300 cents’

[Australian Financial Review]

average adjustment/

d"$stmənt/nouna calculation of the

share of cost of damage or loss of a ship

average age/ /noun

the age of a group of people, calculated

by adding all the ages and dividing by

the number of people in the group쑗The

average age of our managers is 32.

average earnings scheme

pension scheme where the benefit is

calculated annually on the earnings in

each year

average out/ / verb

to come to a figure as an average쑗It

averages out at 10% per annum.Sales

increases have averaged out at 15%.

average-sized/ /

ad-jectivenot large or small쑗They are an

average-sized company.He has an average-sized office

avert /əvt/ verbto stop somethinghappening쑗The management made an increased offer in the hope of averting the strike.

avoid /əvɔd/ verb to try not to dosomething쑗My aim is to avoid paying too much tax.We want to avoid direct competition with Smith Ltd.The com- pany is struggling to avoid bankruptcy.

(NOTE: you avoid something or avoid

doing something)

avoidance/əvɔdns/nountrying not

to do something 쑗 avoidance of an agreement or of a contract

await/əwet/verb to wait for쑗We are awaiting the decision of the plan- ning department.They are awaiting a decision of the court.The agent is awaiting our instructions.

award/əwɔd/nouna decision whichsettles a dispute or claim쑗an award by

an industrial tribunalThe arbitrator’s award was set aside on appeal.The latest pay award has been announced.

verb to decide the amount of money

to be given to someone 쑗 to award someone a salary increaseto award a contract to someone to decide

that someone will have the contract to

do work

award wage/əwɔd wed"/nounarate of pay set by an industrial court ortribunal in Australia or New Zealand for

a particular occupation

axe/ks/noun왍the project got the axe the project was stopped쐽verb tocut or to stop 쑗to axe expenditure

Several thousand jobs are to be axed.

(NOTE: the usual US spelling is ax)

average adjustment 22 axe

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back 23 backshift

B

back /bk/ noun the opposite side

to the front쑗 Write your address on

the back of the envelope. 쐽adjective

referring to the past쑗a back payment

adverb as things were before 쑗 He

will pay back the money in monthly

in-stalments.The store sent back the

cheque because the date was wrong.

The company went back on its

agree-ment to supply at £1.50 a unit.

verb 왍to back someone to help

some-one financially쑗The bank is backing us

to the tune of £10,000.She is looking

for someone to back her project.

‘…the businesses we back range from start-up

ventures to established companies in need of

further capital for expansion’ [Times]

backdate/bkdet/ verb to put an

earlier date on a document such as a

cheque or an invoice쑗The pay increase

is backdated to January 1st.

back down/ /verbto give

up something which you claimed

background /bk raυnd/ noun 1.

past work or experience 쑗 My

back-ground is in the steel industry.The

company is looking for someone with a

background of success in the electronics

industry.She has a publishing

back-ground.What is his background?

Do you know anything about his

back-ground?2.past details쑗He explained

the background of the claim.I know

the contractual situation as it stands

now, but can you fill in the background

details?

backhander / / noun a

bribe or money given to persuade

some-one to do something for you(informal.)

He was accused of taking

backhand-ers from the company’s supplibackhand-ers.

backing/bkŋ/noun1. support쑗

He gave his backing to the proposal.

The proposal has the backing of the

board. 2.financial support 쑗She has the backing of an Australian bank.

The company will succeed only if it has sufficient backing.Who is providing the backing for the project?Where does the backing for the project come from?She gave her backing to the proposal.

‘…the company has received the backing of a number of oil companies who are willing to pay

for the results of the survey’ [Lloyd’s List]

backlog/bklɒ /nounwork whichhas piled up waiting to be done, e.g or-ders or letters쑗The warehouse is trying

to cope with a backlog of orders.

We’re finding it hard to cope with the backlog of paperwork.

back orders / / pluralnoun orders received and not yet ful-filled, usually because the item is out ofstock쑗It took the factory six weeks to clear all the accumulated back orders.

back out/ /verbto stop ing part of a deal or an agreement쑗The bank backed out of the contract.We had to cancel the project when our Ger- man partners backed out.

be-back pay /bk pe/ noun a salarywhich has not been paid쑗I am owed

MD backpedalled fast. (NOTE:backpedalling- backpedalled)

backshift /bkʃft/ nounthe noon shift in a three-shift system, work-ing from late afternoon until lateevening (after the morning shift and be-fore the night shift)

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after-back tax 24 ballot

back tax /bk tks/ noun a tax

which is owed

back to work/ /noun

the act of returning to work after being

unemployed

backtrack /bktrk/ verb to go

back on what has been said before

back up/ /verbto support or

help쑗He brought along a file of

docu-ments to back up his claim.The

em-ployee said his union had refused to

back him up in his argument with

management.

backup/bk$p/adjectivesupporting

or helping쑗We offer a free backup

ser-vice to customers.After a series of

sales tours by representatives, the sales

director sends backup letters to all the

contacts.

backup copy/ /nouna

copy of a computer disk to be kept in

case the original disk is damaged

back-up facility/ /

nounsomething that performs the same

task or contains the same information as

something else and can replace it if it

fails

back wages /bk wed"z/ plural

nounsame asback pay

bad/bd/adjectivenot good

bad buy /bd ba/ noun a thing

bought which was not worth the money

paid for it

badge/bd"/nouna piece of plastic

or card which can be clipped to a

per-son’s shirt or coat and on which a name

can be written쑗All the staff at the

exhi-bition must wear badges.Visitors

have to sign in at reception, and will be

given visitors’ badges.

balance/bləns/noun1.the amount

to be put in one of the columns of an

ac-count to make the total debits and

cred-its equal왍balance in hand cash held to

pay small debts 왍 balance brought

down or forward the closing balance of

the previous period used as the opening

balance of the current period왍balance

carried down or forward the closing

balance of the current period2.the rest

of an amount owed쑗You can pay £100

deposit and the balance within 60 days.

balance due to us the amount owed to

us which is due to be paid쐽verb1 (oftwo sides in a balance sheet) to beequal (i.e the assets owned must alwaysequal the total liabilities plus capital)왍

the February accounts do not balance

the two sides are not equal2.to late the amount needed to make the twosides of an account equal쑗I have fin- ished balancing the accounts for March.

calcu-3.to plan a budget so that expenditureand income are equal쑗The president is planning for a balanced budget.

balance sheet/bləns ʃit/nounastatement of the financial position of acompany at a particular time such as theend of the financial year or the end of aquarter showing the company’s assetsand liabilities 쑗 Our accountant has prepared the balance sheet for the first half-year.The company balance sheet for the last financial year shows a worse position than for the previous year.

The company balance sheet for 1984 shows a substantial loss.

COMMENT : The balance sheet shows the state of a company’s finances at a certain date; the profit and loss account shows the movements which have taken place since the end of the previous accounting period A balance sheet must balance, with the basic equation that assets (i.e what the company owns, including money owed to the company) must equal liabili- ties (i.e what the company owes to its creditors) plus capital (i.e what it owes to its shareholders) A balance sheet can be drawn up either in the horizontal form, with (in the UK) liabilities and capital on the left-hand side of the page (in the USA,

it is the reverse) or in the vertical form, with assets at the top of the page, fol- lowed by liabilities, and capital at the bot- tom Most are usually drawn up in the vertical format, as opposed to the more old-fashioned horizontal style.

ball /bɔl/ noun 왍the ball is in the management’s court the management

has to make the next move

ballot /blət/ noun 1. an electionwhere people vote for someone bymarking a cross on a paper with a list ofnames 쑗Six names were put forward for three vacancies on the committee so

a ballot was held.2.a vote where votersdecide on an issue by marking a piece ofpaper3.a selection made by taking pa-

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ballot box 25 bar chart

pers at random out of a box쑗The share

issue was oversubscribed, so there was

a ballot for the shares.쐽verbto take a

vote by ballot쑗The union is balloting

for the post of president.

ballot box /blət bɒks/ noun a

sealed box into which ballot papers are

put

ballot paper/ / nouna

paper on which the voter marks a cross

to show who they want to vote for

ballot-rigging / / noun

the illegal arranging of the votes in a

ballot, so that a particular candidate or

party wins

ban/bn/nounan order which forbids

someone from doing something왍to

im-pose a ban on smoking to make an

or-der which forbids smoking왍to lift the

ban on smoking to allow people to

smoke 쐽 verb to forbid something 쑗

The council has banned the sale of

alco-hol at the sports ground.The

com-pany has banned drinking on comcom-pany

premises.(NOTE: banning – banned)

band/bnd/noun1.a strip of paper

or plastic or a rubber ring put round

arti-cles to attach them together2.a range of

figures between low and high, within

which a figure can move 쑗 a salary

band3.a grade or level쐽verbto divide

into bands

bandwidth/bndwdθ/nounlimits

such as upper and lower performance

levels or work hours that define a range

bank/bŋk/ nouna business which

holds money for its clients, lends money

at interest, and trades generally in

money쑗Lloyds Bankthe First

Na-tional Bankthe Royal Bank of

Scot-landShe put all her earnings into her

bank.I have had a letter from my

bank telling me my account is

overdrawn.

bank account/ /noun

an account which a customer has with a

bank, where the customer can deposit

and withdraw money쑗to open a bank

accountto close a bank account

How much money do you have in your

bank account?If you let the balance

in your bank account fall below £100,

you have to pay bank charges.

bank giro / / noun amethod used by clearing banks to trans-fer money rapidly from one account toanother

bank holiday/bŋk hɒlde/ noun

a weekday which is a public holidaywhen the banks are closed쑗New Year’s Day is a bank holiday.Are we paid for bank holidays in this job?

banking/bŋkŋ/nounthe business

of banks쑗He is studying banking.

She has gone into banking.a banking crisis a crisis affecting the banks

bank manager / /

nounthe person in charge of a branch of

a bank쑗They asked their bank ager for a loan.

man-bankrupt /bŋkr$pt/ adjective,

nouna person who has been declared by

a court not to be capable of paying theirdebts and whose affairs are put into thehands of a receiver쑗a bankrupt prop- erty developerShe was adjudicated or declared bankrupt.He went bankrupt after two years in business.undis- charged bankrupt a person who has

been declared bankrupt and has not beenreleased from that state쐽verbto makesomeone become bankrupt쑗The reces- sion bankrupted my father.

bankruptcy /bŋkr$ptsi/ noun thestate of being bankrupt쑗The recession has caused thousands of bankruptcies.

(NOTE: plural is bankruptcies)

COMMENT : In the UK, ‘bankruptcy’ is plied only to individual persons, but in the USA the term is also applied to corpora- tions In the UK, a bankrupt cannot hold public office (for example, they cannot be elected an MP) and cannot be the director

ap-of a company They also cannot borrow money In the USA, there are two types of bankruptcy: ‘involuntary’, where the credi- tors ask for a person or corporation to be made bankrupt; and ‘voluntary’, where a person or corporation applies to be made bankrupt (in the UK, this is called ‘volun- tary liquidation’).

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bargain 26 basically

base line, the different lengths

express-ing the quantity of the item or unit

bargain /bɑ n/ noun1. an

agree-ment on the price of something 쑗 to

strike a bargain or to make a bargain2.

something which is cheaper than usual

That car is a (real) bargain at £500.

쐽verbto discuss a price for something

You will have to bargain with the

dealer if you want a discount. (NOTE:

you bargain with someone over or

aboutorfor something)

bargaining/bɑ nŋ/ nounthe act

of discussing between two people or

groups, to achieve a settlement, usually

wage increases for workers왍to come

to, to sit round the bargaining table to

meet for negotiations

bargaining level/ /

nounthe level at which bargaining takes

place (i.e at department level, whole

company level, industry level, etc.)

bargaining position/bɑ nŋ

pə-/nounthe statement of position

by one group during negotiations

bargaining structure /bɑ nŋ

/nouna structure of collective

bargaining negotiations, comprising the

subjects dealt with, the number of

em-ployees covered, whether the

negotia-tions apply to a single factory or to the

whole industry, etc

bargaining table /bɑ nŋ

/ noun a table where

negotia-tors sit쑗The arbitrators are trying to

get the parties to return to the

bargain-ing table.

bargaining theory of wages

a theory which states that the relative

bargaining power of the employers and

employees will decide wage levels

bargaining unit / /

noun a group of employees who

negotiate with their employer to

reach a collective agreement 쑗 The

bargaining unit had a meeting with top

management in order to thrash out their

differences.The bargaining unit was

supported by the union in its attempt to

to touch base to get in touch with

some-one to see how things are going쐽verb

1. to start to calculate or to negotiatefrom a position쑗We based our calcula- tions on the forecast turnover.based

on calculating frombased on last year’s figuresbased on population forecasts 2. to set up a company or aperson in a place쑗The European man- ager is based in our London office.

Our overseas branch is based in the Bahamas.

‘…the base lending rate, or prime rate, is the rate at which banks lend to their top corporate

borrowers’ [Wall Street Journal]

‘…other investments include a large stake in the Chicago-based insurance company’

[Lloyd’s List]

base pay/bes pe/noun USpay for

a job which does not include extras such

as overtime pay or bonuses

base period/ /US1.aperiod against which comparisons aremade2.the time that an employee mustwork before becoming eligible for stateunemployment insurance benefits쑗Be- cause he had not worked for the base period, he had to rely on the support of his family when he lost his job.The new government shortened the base pe- riod, in order to increase social service spending.

basic/besk/adjective1.normal2.

most important3.simple, or from whicheverything starts 쑗 She has a basic knowledge of the market.To work at the cash desk, you need a basic qualifi- cation in maths.

BASIC /besk/ noun a simple guage for writing computer programs.Full form beginner’s all-purpose symbolic instruction code

lan-basically/beskli/adverbseen fromthe point from which everything starts

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basic award/ / noun

an award by an industrial tribunal based

on the employee’s age, length of service

and current salary and equal to what the

employee would have received if they

had been made redundant (used in cases

of unfair dismissal)

basic education /

keʃ(ə)n/ nouna first level education,

giving basic skills and information

basic industry / /

nounthe most important industry of a

country, e.g coal, steel or agriculture

basic pay/ /nouna

nor-mal salary without extra payments

basic rate tax / /

nounthe lowest rate of income tax

basics/besks/ plural noun simple

and important facts쑗She has studied

the basics of foreign exchange dealing.

to get back to basics to consider the

main facts again

basic salary/ / noun

same asbasic pay

basic time/besk tam/ nounthe

normal time taken to do a job,

estab-lished by work study쑗The basic time

for the job was not accepted by the

em-ployees who found it too demanding.

basic wage / / noun

same asbasic payThe basic wage is

£110 a week, but you can expect to earn

more than that with overtime.

basis/bess/noun1.a point or

num-ber from which calculations are made쑗

We have calculated the turnover on the

basis of a 6% price increase.2.general

terms of agreement or general principles

on which something is decided왍on a

short-term, long-term basis for a short

or long period쑗He has been appointed

on a short-term basis.We have three

people working on a freelance basis.

batch/btʃ/noun1.a group of items

which are made at one time 쑗 This

batch of shoes has the serial number

25–02.2.a group of documents which

are processed at the same time 쑗

To-day’s batch of invoices is ready to be

mailed.The factory is working on

yes-terday’s batch of orders.The

accoun-tant signed a batch of cheques.We

deal with the orders in batches of fifty at

a time.쐽verbto put items together ingroups쑗to batch invoices or cheques

batch processing /btʃ

/nouna system of data cessing where information is collectedinto batches before being loaded into thecomputer

pro-battery /bt(ə)ri/ noun 1. a smallobject for storing electric power 쑗 a battery-powered calculatorMy phone battery needs charging. 2. a series ofsimilar things 쑗 Candidates have to pass a battery of tests.

beat/bit/verbto win in a fight againstsomeone 쑗They have beaten their ri- vals into second place in the computer market.

beginner /b nə/ noun a personwho is starting in a job

beginners’ course/b nəz kɔs/

nouna course for students who knownothing about the subject

behalf/bhɑf/ noun왍on behalf of

acting for someone or a company쑗 licitors acting on behalf of the American companyI am writing on behalf of the minority shareholders.She is acting

so-on my behalf.

behaviour/bhevjə/ nounthe way

in which someone behaves쑗The ager had to talk to him about his disrup- tive behaviour. (NOTE: the usual US

behaviourally anchored rating scales /

/ plural noun a method ofappraising performance based on typicalperformance criteria set for eachindividual member of staff AbbrBARS

behavioural modelling /

b-/ noun 1. aprocess that tries to capture skills thatpeople possess or use unconsciously

basic award 27 behavioural modelling

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behavioural sciences 28 benefits plan

in a form that makes it possible to

teach those skills to others 2. a

technique used in skills training that

involves encouraging somebody to

imi-tate what another person does and then

to retain the skill or type of behaviour

they have learned from that other person

behavioural sciences /

b-/ plural nounsciences which study human behaviour,

such as sociology and psychology

behaviour expectation rate /

b-/ nounsame as behaviourally anchored

rating scales

behind /bhand/ preposition at the

back or after쑗The company is No 2 in

the market, about £4m behind their

ri-vals.쐽adverb왍she has fallen behind

with her loan repayments she is late

with her payments

belong/blɒŋ/verb왍to belong to to

be the property of쑗The company

be-longs to an old American banking

family.

belongings /blɒŋŋz/ plural noun

things which belong to someone쑗The

company is not responsible for personal

belongings left in the cloakrooms.

When I was sacked I had five minutes to

collect my personal belongings.

below/bləυ/prepositionlower down

than or less than쑗We sold the property

at below the market price.You can get

a ticket for New York at below £150 on

the Internet.The company has a

pol-icy of paying staff below the market

rates.

benchmark/bentʃmɑk/ noun1.a

point or level which is important, and

can be used as a reference when making

evaluations or assessments2.a standard

used to measure performance(NOTE: a

benchmark was originally a set of

com-puter programs that was used to

mea-sure how well a particular computer

performed in comparison with similar

models)

benchmarking /bentʃmɑkŋ/

nounthe practice of measuring the

formance of a company against the

per-formance of other companies in the

same sector

benchmark job/bentʃmɑk d"ɒbz/

noun a job used as a measure ofperformance

beneficiary/ /nouna son who gains money from something쑗

per-the beneficiaries of a will

benefit /benft/ noun 1. paymentswhich are made to someone under a na-tional or private insurance scheme 쑗

She receives £75 a week as ment benefit.Sickness benefit is paid monthly.The insurance office sends out benefit cheques each week.2.some-thing of value given to an employee inaddition to their salary 쐽 verb 1. tomake better or to improve쑗A fall in in- flation benefits the exchange rate.2.

unemploy-to benefit from or by something unemploy-to be

improved by something, to gain moremoney because of something쑗Exports have benefited from the fall in the ex- change rate.The employees have benefited from the profit-sharing scheme.

‘…the retail sector will also benefit from the expected influx of tourists’ [Australian

Financial Review]

‘…what benefits does the executive derive from his directorship? Compensation has increased sharply in recent years and fringe benefits for

directors have proliferated’ [Duns Business

Month]

‘…salary is negotiable to £30,000, plus car and

a benefits package appropriate to this senior

post’ [Financial Times]

‘California is the latest state to enact a program forcing welfare recipients to work for their

benefits’ [Fortune]

‘…salary range is $54,957 – $81,189, with a

competitive benefits package’ [Washington

Post]

benefit in kind/ /

noun a benefit other than money ceived by an employee as part of theirtotal compensation package, e.g com-pany cars or private health insurance.Such benefits are usually subject to tax

re-benefits entitlement/benfts

n-/ nounthe type of socialsecurity benefit to which someone hasthe right

benefits plan/benfts pln/noun

a Canadian government programmeintended to promote the employment

of Canadian citizens and to provideCanadian manufacturers, consultants,

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benevolent 29 biological clock

contractors and service companies with

opportunities to compete for projects

benevolent/bənev(ə)lənt/adjective

which does good to other people

benevolent fund /bənev(ə)lənt

f$nd/nouna fund contributed to by

ployers and employees to provide

em-ployees and their families with financial

help in case of sickness, injury or death

Benevolent funds are set up to provide

employees with more security.The

employer’s contribution to the staff

be-nevolent fund was the most attractive of

the fringe benefits offered with the job.

best practice/ /noun

the most effective and efficient way to

do something or to achieve a particular

aim(NOTE: in business, best practice is

often determined by benchmarking,

that is by comparing the method one

organisation uses to carry out a task

with the methods used by other similar

organisations and determining which

method is most efficient and effective)

bi- /ba/ prefix twice 왍 bi-monthly

twice a month 왍 bi-annually twice a

year

bias/baəs/nounthe practice of

fa-vouring of one group or person rather

than another쑗A postal survey will do

away with bias.The trainee

interview-ers were taught how to control bias and

its effects.Management has shown

bias in favour of graduates in its recent

appointments.

biased/baəst/adjectivereferring to

a person who favours one group rather

than another 쑗She is biased towards

younger staff.

bid/bd/noun1.an offer to buy

some-thing at a specific price왍 to make a

cash bid to offer to pay cash for

some-thing 왍to put in or enter a bid for

something to offer to buy something,

usually in writing 2. an offer to sell

something or do a piece of work at a

specific price쑗She made the lowest bid

for the job.쐽verbto offer to buy왍to

bid for something(at an auction)to

of-fer to buy something왍he bid £1,000

for the jewels he offered to pay £1,000

for the jewels

bidding /bdŋ/ noun 1. the act of

making offers to buy, usually at an

auc-tion왍the bidding started at £1,000 the

first and lowest bid was £1,000왍the bidding stopped at £250,000 the last

bid, i.e the successful bid, was for

£250,0002.an attempt by an employee

to be considered for a vacant post in thesame organisation쑗When the vacancy was pinned up on the notice board there was much bidding for the job among the staff in the department.

big business /b bzns/ nounvery large commercial firms

big picture /b pktʃə/ noun abroad view of a subject that takes intoaccount all the factors that are relevant

to it and considers the future quences of action taken now(informal.)

conse-bilateral/balt(ə)rəl/ adjectivetween two parties or countries 쑗 The minister signed a bilateral trade agreement.

be-bilingual /balŋ wəl/ adjective ferring to a person who is able to speakand write two languages fluently쑗a bi- lingual secretarySecretaries working overseas are required to be bilingual.

re-Having worked for a French company for some years, he is now completely bi- lingual.(NOTE: in the USA, the word bi- lingual normally means speakingEnglish and Spanish)

bind/band/verbto tie or to attach쑗

The company is bound by its articles of association.He does not consider himself bound by the agreement which was signed by his predecessor.(NOTE:

binding – bound)

binder/bandə/noun1.a stiff board cover for papers2.USa tempo-rary agreement for insurance sent beforethe insurance policy is issued(NOTE: the

card-British equivalent is cover note)

binding/bandŋ/adjectivewhich gally forces someone to do something쑗

le-a binding contrle-actThis document is not legally binding.the agreement is binding on all parties all parties sign-

ing it must do what is agreed

biodata/baəυdetə/nounical information about an employee andtheir employment history

biograph-biological clock /

klɒk/nounthe system inside a person’s

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biorhythms 30 block release

body which regulates cyclical activities

such as biorhythms and has an effect on

night-shift working

biorhythms / / plural

noun recurring cycles of different

lengths which some people believe

af-fect a person’s behaviour, sensitivity

and intelligence

birth certificate / /

nouna paper giving details of a person’s

parents and date and place of birth

black/blk/adjective왍in the black,

into the black in or into creditThe

company has moved into the black.

My bank account is still in the black.

verbto forbid trading in specific goods

or with specific suppliers쑗Three firms

were blacked by the government.The

union has blacked a trucking firm.

black-coated worker /blk

/ noun a white-collar

worker, a worker in an administrative

job, not a manual worker

blacking /blkŋ/ noun the refusal

by employees to work with materials

normally supplied by employees of

an-other organisation who are engaged in

industrial action쑗Blacking of the

rub-ber already delivered to the factory held

up tyre production for days.Blacking

of materials was carried out by workers

in another factory who were

sympa-thetic to the strikers’ cause.

blackleg /blkle / noun an

em-ployee who continues working when

there is a strike

black list/blk lst/noun1.a list of

goods, people or companies which have

been blacked2.a list of people

consid-ered by an employer to be too dangerous

or disruptive to employ

blacklist /blklst/ verb to put

goods, people or a company on a black

list쑗Their firm was blacklisted by the

government.

blame/blem/nounthe act of saying

that someone has done something

wrong or that someone is responsible쑗

The sales staff got the blame for the

poor sales figures.쐽 verb to say that

someone has done something wrong or

is responsible for a mistake쑗The

man-aging director blamed the chief

accoun-tant for not warning her of the loss.

The union is blaming the management for poor industrial relations.

blamestorming /blemstɔmŋ/

noun group discussion of the reasonswhy a project has failed or is late andwho is to blame for it(slang) (NOTE: theterm is modelled on the word

‘brainstorming’)

blame-time /blem tam/ noun themoment when an organisation an-nounces publicly who or what is toblame for the failure of a project or task

(informal.)

blank /blŋk/ adjective with nothingwritten쐽nouna space on a form whichhas to be completed쑗Fill in the blanks and return the form to your local office.

blank cheque/blŋk tʃek/nounacheque with the amount of money andthe payee left blank, but signed by thedrawer

blanket agreement /

 rimənt/ noun an agreement whichcovers many different items

blanket dismissal /

ms(ə)l/nounthe dismissal of a group

of employees because one unidentifiedemployee is suspected of having com-mitted an offence, and the others refuse

to reveal the identity of the culprit

blank vote/blŋk vəυt/nouna ing paper which has not been marked

vot-block/blɒk/noun1.a series of itemsgrouped together쑗I bought a block of 6,000 shares. 2. a series of buildingsforming a square with streets on allsides쑗They want to redevelop a block

in the centre of the town.a block of

offices, an office block a large building

which only contains offices 쐽verb tostop something taking place쑗He used his casting vote to block the motion.

block capitals / /, block letters / /plural nouncapital letters such as A,B,C 쑗 Write your name and address in block letters.

blocked mobility/blɒkt məυblti/

noun limited potential for promotionthat is not dependent on the educationalbackground of the employee

block release/blɒk rlis/nounmission for an employee to attend a se-

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per-blue circle rate 31 bonus scheme

ries of courses outside their place of

work

blue circle rate/blu sk(ə)l ret/

noun USa pay rate which is below the

minimum rate of an employee’s

evalu-ated pay level

blue-collar union /blu kɒlə

/ noun a trade union formed

mainly of blue-collar workers

blue-collar worker /blu kɒlə

/ noun a manual worker in a

factory

Blue Laws /blu lɔz/ plural noun

USregulations governing business

ac-tivities on Sundays

blueprint/bluprnt/nouna plan or

model of something 쑗The agreement

will be the blueprint for other

agree-ments in the industry.

blueshirt /bluʃt/ noun an

em-ployee of the computer company IBM

bluetooth /blutuθ/ trademark a

type of technology allowing for

commu-nication between mobile phones,

com-puters and the Internet

board/bɔd/ noun1.board of

di-rectors 2.a group of people who run an

organisation, trust or society3.an

offi-cial group of people4.an official body

5.a large flat piece of wood or card

‘CEOs, with their wealth of practical

experience, are in great demand and can pick

and choose the boards they want to serve on’

[Duns Business Month]

board interview / /

nounan interview in which a candidate

is asked questions by several

representa-tives of an organisation

board meeting/ /noun

a meeting of the directors of a company

board member / /

nounone of the directors of a company

board of directors /bɔd əv

da-rektəz/noun1.GBa group of

direc-tors elected by the shareholders to run a

company쑗The bank has two

represen-tatives on the board.He sits on the

board as a representative of the bank.

Two directors were removed from the

board at the AGM. 2. USa group of

people elected by the shareholders to

draw up company policy and to appoint

the president and other executive

offi-cers who are responsible for managingthe company See also the comment at

director

‘…a proxy is the written authorization an investor sends to a stockholder meeting conveying his vote on a corporate resolution or the election of a company’s board of directors’

move-bogus degree / /

noun a university degree or similarqualification that has little or no valuebecause it is awarded by an organisationthat is not recognised as a genuinely ed-ucational institution by the country inwhich it operates(NOTE: bogus degreesare usually awarded by organisationswith names that are similar to those ofrespected universities, which take ad-vantage of the naivety of foreignstudents)

bona fide / / adjectivetrustworthy, which can be trusted 왍a bona fide offer an offer which is made

honestly

bona fide union /

junjən/nouna union which is freelychosen by employees without any influ-ence from the employer쑗Most of the workers in the industry are members of bona fide unions.

bonus /bəυnəs/ noun an extra ment in addition to a normal payment

pay-bonus scheme/bəυnəs skim/,

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scheme by which workers can earn

bo-nuses (such as for exceeding targets or

completing a task within the deadline)

bonus share/bəυnəs ʃeə/nounan

extra share given to an existing

shareholder

book/bυk/nouna set of sheets of

pa-per attached together 왍 a company’s

books the financial records of a

com-pany쐽verbto order or to reserve

some-thing쑗to book a room in a hotel or a

table at a restaurant or a ticket on a

planeI booked a table for 7.45.He

booked a ticket through to Cairo.to

book someone into a hotel or on/onto

a flight to order a room or a plane ticket

for someone else쑗He was booked on

the 09.00 flight to Zurich.the hotel,

flight is fully booked or is booked up

all the rooms or seats are reservedThe

restaurant is booked up over the

Christ-mas period.

booking/bυkŋ/nounthe act of

re-serving something such as a room or a

seat쑗Hotel bookings have fallen since

the end of the tourist season.to

con-firm a booking to say that a booking is

certain

booking clerk/bυkŋ klɑk/nouna

person who sells tickets in a booking

office

bookkeeper/bυkkipə/nouna

per-son who keeps the financial records of a

company or an organisation

bookkeeping/bυkkipŋ/ nounthe

keeping of the financial records of a

company or an organisation

booklet/bυklət/ nouna small book

with a paper cover

book sales/bυk selz/ plural noun

sales as recorded in the sales book

bookwork/bυkwk/nounthe

keep-ing of financial records

boomerang worker /bumərŋ

/nounan employee who returns

to work for a previous employer(slang)

boom industry / /

noun an industry which is expanding

rapidly

boost/bust/ nounhelp given to

in-crease something 쑗This publicity will

give sales a boost.The government

hopes to give a boost to industrial

devel-opment.쐽verbto make something crease쑗We expect our publicity cam- paign to boost sales by 25%.The company hopes to boost its market share.Incentive schemes are boosting production.

in-‘…the company expects to boost turnover this year to FFr 16bn from FFr 13.6bn last year’

border crosser/bɔdə krɒsə/noun

an employee who has a variety of skillsand is able to move from job to jobwithin a company(slang)

borderline case /bɔdəlan kes/

noun1.a situation which is not easy toresolve, being either one way or theother2.a worker who may or may not

be recommended some action such asfor promotion or dismissal

borrowings/bɒrəυŋz/ plural nounmoney borrowed 쑗 The company’s borrowings have doubled.

boss/bɒs/ nounan employer or son in charge of a company or an office

per-(informal.)쑗If you want a pay rise, go and talk to your boss.He became a di- rector when he married the boss’s daughter.

bottom/bɒtəm/nounthe lowest part

or point왍the bottom has fallen out of the market sales have fallen below

what previously seemed to be the lowestpoint 왍rock-bottom price the lowest

price of all쐽verb to reach the lowestpoint왍the market has bottomed out

the market has reached the lowest pointand does not seem likely to fall further

bottom line / / noun1.

the last line on a balance sheet ing profit or loss2.the final decision on

indicat-a mindicat-atter쑗The bottom line was that any workers showing dissatisfaction with conditions would be fired.

bonus share 32 bottom line

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bottom price /bɒtəm pras/ noun

the lowest price

boycott /bɔkɒt/ noun a refusal to

buy or to deal in certain products쑗The

union organised a boycott against or of

imported cars.쐽verbto refuse to buy

or deal in a product쑗We are boycotting

all imports from that country.the

management has boycotted the

meet-ing the management has refused to

at-tend the meeting

bracket /brkt/ noun a group of

items or people taken together왍people

in the middle-income bracket people

with average incomes, not high or low왍

she is in the top tax bracket she pays

the highest level of tax

brain/bren/ nouna part of the body

in which decisions are taken왍she is the

brains behind the organisation she is

the clever person who is running the

organisation

brain drain/bren dren/ nounthe

movement of clever people away from a

country to find better jobs in other

countries

brainiac/brenik/nouna very

in-telligent and creative employee who is

also unpredictable and eccentric (slang)

brainstorming / /

nounan intensive discussion by a small

group of people as a method of

produc-ing new ideas or solvproduc-ing problems

brainstorming session /

bren-/ nouna meeting to

thrash out problems, where everyone

puts forward different ideas

branch/brɑntʃ/noun1.the local

of-fice of a bank or large business, or a

lo-cal shop which is part of a large chain2.

the local office of a union, based in a

factory

branch committee /brɑntʃ

kə-mti/nounan elected committee of

un-ion members which deals with general

day-to-day problems

branch manager /brɑntʃ

mnd"ə/nouna person in charge of a

branch of a company

‘…a leading manufacturer of business,

industrial and commercial products requires a

branch manager to head up its mid-western

Canada operations based in Winnipeg’

[Globe and Mail (Toronto)]

branch office/brɑntʃ ɒfs/nounaless important office, usually in a differ-ent town or country from the mainoffice

breach/britʃ/nouna failure to carryout the terms of an agreement

breach of contract /

kɒntrkt/nounthe failure to do thing which has been agreed in a con-tract 왍the company is in breach of contract the company has failed to do

some-what was agreed in the contract

breach of discipline /

dspln/ noun an action which goesagainst the company rules or againstinstructions

breadwinner /bredwnə/ noun aperson who earns the main income in afamily, and so provides food for theothers

break/brek/verb 1.to fail to carryout the duties of a contract쑗The com- pany has broken the contract or the agreement by selling at a lower price.

to break an engagement to do thing not to do what has been agreed 2.

some-to cancel a contract쑗The company is hoping to be able to break the contract.

(NOTE: breaking – broke – broken)

break down/ /verb1.tostop working because of mechanicalfailure 쑗The fax machine has broken down.2.to stop 쑗Negotiations broke down after six hours.3.to show all theitems in a total list of costs or expendi-ture쑗We broke the expenditure down into fixed and variable costs.

breakdown/brekdaυn/noun1.anact of stopping working because of me-chanical failure 2. an act of stoppingtalking쑗a breakdown in wage negotia- tions3.an act of showing details item

by item쑗Give me a breakdown of vestment costs.

in-break off/ /verbto stop쑗

We broke off the discussion at midnight.

Management broke off negotiations with the union.

break point/brek pɔnt/nounthedividing point between one job or ele-ment and the next, or between one levelestablished on a job evaluation and thenext 쑗A break point was established

bottom price 33 break point

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