Taking the TOEIC 1 (Taking the TOEIC 2)

Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 1 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2 Taking the TOEIC 2

Pre-Intermediate Level

File audio AudioTakingtheTOEICI

https://drive.google.eom/file/d/1UDw8kDvnJWZrL4fps1H-_vAfzebegLhA/view

Pgggy Anderson

Mary Katherine Chadwick

Theme Notes Mini-Tests •••• ••••

-Chapter 2 Grammar Practice

1 Hi + +

- + + + + ■

Grammar Notes 98

7 Participles and Participle Clauses

Grammar Notes 104

8 Conjunctions and Prepositions

Part 7 Reading Comprehension

Theme Notes

142Mini-Tests

Chapter 4 Practice Test

Listening Test 196ReadingTest ••••• - 208

+ + 4- 4

+++-I

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Introduction

Taking the TOEIC® is a comprehensive guide to taking the TOEIC® Listening and Reading Test This book can be

used as the perfect companion manual for self-learners or as a classroom text The book is targeted for those who have experience with the TOEIC® test but are looking to improve their basic TOEIC® skills, fix commonly- made errors, and polish their English grammar to avoid simple mistakes This book is made up of four chapters: three go over each section of the test in detail, and one is a practice test

Chapter 1 Parts 1-4 (Listening Practice)

Each unit within the Listening Practice chapter features sample questions and answers and provides helpful hints for developing strategies to recognize relevant information in listening passages Part 1 introduces common themes featured in Part 1 of the TOEIC®, such as the home, the workplace, and public places Part 2 focuses on the most common question types and provides assistance in identifying appropriate answers for each type Parts 3 and 4 give sample short conversations and talks and focus on how to identify key points in order to answer questions Each part features mini-tests to provide practice of the strategies introduced in this chapter

Chapter 2 Parts5 and 6 (Grammar Practice)

Lessons within the Grammar Practice chapter outline fundamental grammar points frequently tested on the TOEIC® Each lesson begins with a brief explanation of the grammar target including key points and particular structures of interest in theTOEIC®.The lessons also provide exercises based on the format ofTOEIC® grammar questions, which allow students to practice their understanding of the grammar points These exercises include vocabulary comprehension, sentence completion, and grammar exercises Additional practice is provided in mini-tests at the end of each lesson These mini-tests use the format of questions found in Parts 5 and 6 of the TOEIC®, combining grammar and vocabulary practice After five lessons, students may measure their progress with review tests There is also a cumulative final test at the end of the chapter

Chapter 3 Part 7 (Reading Practice)

The Reading Practice chapter introduces sample texts to familiarize students with the kinds of materials they will encounter on the TOEIC®—such as emails, letters, brochures, tables, chat room excerpts, text messages, articles, and reports—together with examples of the kinds of questions students may expect to find in this part

of the test The mini-tests provide extensive test practice using the format of questions found in Part 7 of the TOEIC®

Chapter 4 PracticeTest

The Practice Test chapter provides students with a full-length test including 100 listening test questions and 100 reading test questions

An answer key and MP3 files are provided for all the test questions For the listening sections, transcriptions of all passages and questions are available, as well as explanations for Part 5 & 6 questions There is also an accompanying application for this book The app will enhance the learning experience by providing more customized practice for students This will allow students to truly focus on their areas of weakness

The simplified grammar and theme-based texts of Taking the TOEIC® provide pre-intermediate to intermediate

students with access toTOEIC® practice materials appropriate for building their test-taking skills without the frustration of encountering overly complicated vocabulary and grammar structures Taking theTOEIC®bưi\ứs an excellent foundation for students starting preparation for the TOEIC® test

6

ii Why Taking the TOEIC® Second edition?

The second edition of this series is meant to reflect the recent changes made to the TOEIC® in 2016 Therefore, students of this book will have access to the most up-to-date question formats This series supplies plenty of examples of the new question types to prepare students thoroughly for these changes However, besides focusing on the new question types, we have also selected the most common themes and questions found on the test Each and every question in this book was written by native English speakers who have years of experience with the TOEIC test, bringing you a native speaker's tips and tricks to achieving a high score on this

test Taking the TOEIC® Second Edition also introduces a brand-new feature—the Taking the TOEIC® mobile

application—to help students study better for the TOEIC®

Key Features of the Book

Words & Expressions

ZlUords & Expressions

Tips are presented throughout the book to provide learners with

quick tips and shortcuts to solve difficult questions that frequently

confuse test takers.

Answers that express uncertainty are very common

Expect answers like these:

"Let me check the schedule."

"It's been here all day."

"I'm not sure."

What to Listen for/What to look for

What to listen for

- Where is the conversation taking place? At a doc

- Why has the man come? To ream

- What will the man probably do? Come b

What to look for

- Who will attend this meeting? Sharehc

- What will happen at the meeting? Votina c

- What is the purpose of this letter? To enco.

In some sections of the book that deal with longer and more complicated passages, you will see What to listen for

or What to look for sections under sample passages These help students familiarize themselves with possible

questions that might come up for that passage as well as what to look for in a correct answer to these questions.

7

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Theme & Grammar Notes

, Theme Notes

Look at the pictures below Mark X or / in the boxes Answer Key p.19

A House

o Two women are planting some herbs,

o Two women are watering some plants.

At the beginning of Parts 1 to 4 and

7, Theme Notes present the reader with sample questions and passages that are most common in that part of the test.

(Grammar Notes

1 Present: Simple, Progressive, and Perfect

now, currently, presently, at the moment, and right now.

past have a result in the present The present perfect often goes with just, notyi

time, second time, this week, and so far.

• He takes the subway to work every day (regular activity)

• I usually go to the gym in the morning.

• He is attending a meeting, (right now)

In Parts 5 & 6, Grammar Notes present important grammar points and explanations with examples to illustrate each point, as these parts focus on the test taker's knowledge

of grammar The grammar notes you find here are about the most common grammar questions on the TOEIC® and are absolutely essential for students to learn.

Mini-Tests

Following each part, students will be given

mini-tests with lots of practice questions that can

be answered using the new Taking the TOEIC®

app Students can send their answers to their

teacher, who can see in real-time how well

students understand the material.

1

„ Mini-Test

Listen to the questions and choose the best answer.

A Questions with an Interrogative

ị ị ị + + -Ị I + + 4 + + + + + + + + + + + 4 4 ì ■ I ị- 4” + + + 4 1 + 4 I + + + + + + + + + + + 4 h + + + ■+-

New Compass TOEIC® App

Throughout the book, students will see an App icon accompanying the MP3 number Those studying with

Taking the TOEIC® will have access to a new Classroom Response Application, enhancing their learning

experience This application will improve students'scores much more drastically than the traditional method of

only using a book

App Features

For classroom users:

Teachers can create an interactive classroom using this book by having students answer questions in real-time

Answers are delivered instantly to the teacher, showing them exactly where students are struggling and

excelling This allows teachers to target their students'weaknesses

Teachers can choose topics based on the areas that they would like to work on The application will provide

questions based on that question type to drill students Teachers have complete control over the type and

number of questions they use These questions are delivered to the student's smartphone/tablet/PC, and

answers will then be reported back to the teacher On the teacher's website, teachers will be able to view and

print out individual student records or entire class reports

For self-study users:

Self-study users may use the app to access the MP3s The students will also be able to use this app to gauge

how well they are doing by using the question database and practice lots of different questions, focusing on

parts they frequently get wrong Students can figure out which parts they need to work on by checking their

scores on the student website

How to get the app:

Google Play Store: "Classloop" Apple App Store: "Classloop"

Website Features (www.classloop.net)

Through the website, teachers and students can view detailed reports of their results and progress as they use

Taking the TOEIC® The site gives recommendations about areas for improvement and additional practice

questions In addition, teachers can make customized TOEIC tests from an available pool of question

9

Hi 2016 NewTOEIC® - Changes and Updates

Educational Testing Service (ETS) created the TOEIC® test in order to gauge how well some people speak English As more and more people are becoming familiar with the test, there is a push to further challenge test takers while maintaining the general difficulty of the test In 2016, the TOEIC® underwent changes to its questions and question types while maintaining the original set-up of theTOEIC®.The scoring system of the test has also remained the same

Changes to the test include:

Listening Section (Parts 1-4)

Part Task Question No Question Changes

Part 1: Photographs

Listen and choose the best description of the picture provided.

Part 2: Questions and Responses

Listen and choose the best response to the question

or statement provided.

Part 3: Short Conversations

Listen to a short conversation and answer comprehension questions based on the conversation.

39 (13 Conversations)

Number of questions changed (30 > 39) Conversations now may include three speakers Two new question types introduced:

1 Implication question - Questions that refer to a direct quote from the conversation and question their meaning (often not literal)

2 Graphic question - A simple graphic is provided

in relation to the conversation, which must be used to answer a question.

Part 4: Short Talks

Listen to a short talk and answer comprehension questions based on the talk.

30 (lOTalks)

Two new question types introduced:

a direct quote from the talk and question their meaning (often not literal)

2 Graphic question - A simple graphic is provided

in relation to the talk, which must be used to answer a question.

Reading Section (Parts 5-7)

Part Task Question No Question Changes

Part 6: Text Completion

Choose the best word, phrase, or sentence to fill the blank.

16 (4 passages)

Number of questions changed (12 -> 16) (Each passage contains 4 questions) New question type Introduced:

Choosing the sentence that best fits the text.

Part 7: Reading Comprehension

Read the provided passage(s) and answer questions based on the passage(s).

54 (10 Single Passages

2 Double Passages

3 Triple Passages)

Two new text types have been added:

1 Excerpts from online chats

2 Text messages

A new question type has been added:

Find the best position for the provided sentence Triple passage sets have been added.

Among these physical changes to the questions and passages, more diverse accents will be used in the recordings, such as American, Canadian, British, and Australian accents Also, more colloquial use of the language, such as "wanna" instead of "want to" or "gonna" instead of "going to" are included in the listening passages

10

ỈVo Sample Lesson Plans

These sample lesson plans are designed to have those preparing for theTOEIC® work on both listening and reading skills side by side over a 16-week period These syllabi are suitable for both classroom instruction and self-study It can also be adjusted based on areas of strength or weakness

Lesson Plan A

Week Listening Comprehension Reading Comprehension

1 Part 1 House, Workplace (p 14, pp 16-23) Parts 5&6 Pronouns (pp 64-69)

2 Part 1 Businesses, Other Public Places (p 15, pp 24-31) Parts 5&6 Tenses (pp 70-75)

3 Part 2 Questions with an Interrogative (p 32, 36) Parts 5&6 Agreement (pp 76-81)

4 Part 2 Questions with No Interrogative (p 33,36) Parts 5&6 Voice (pp 82-87)

5 Part 2 Other Types of Questions (p 34, 37) Parts 5&6 Modification, Review Test 1 (pp 88-97)

6 Part 3 Office Talk (p 38, pp 40-41) Parts 5&6 Infinitives and Gerunds (pp 98-103)

7 Part 3 Workplace Dilemmas (p 38, pp 42-43) Parts 5&6 Participles and Participle Clauses (pp 104-109)

9 Part 3 Staffing Changes (p 39, pp 44-45) Parts 5&6 Conjunctions and Prepositions, Comparison

(pp 110-121)

10 Part 3 Daily Life (p 39, pp 46-47) Parts 5&6 Relative Clauses, Review Test 2 (pp 122-131)

11 Part 3 Travel (p 39, pp 48-49) Part 7 E-mails and Letters (p 138, pp 142-151)

12 Part 4 Office Announcements 1,2 (p 50, pp 54-55) Part 7 Advertisements (p 138, pp 152-161)

13 Part 4 Speeches/Lectures, Public Announcements

(p 51, pp 56-57) Part 7 Office Memos and Notices (p 139, pp 162-169)

14 Part 4 Telephone Messages, Advertisements

(p 52, pp 58-59) Part 7 Articles and Reports (p 139,170-177)

15 Part 4 Broadcasts, Tours and Trips (p 53, pp 60-61) Part 7 Text Message and Instant Message Chains, Forms

(pp 140-141,178-193)

Lesson Plan B

Week Listening Comprehension Reading Comprehension

1 Part 1 House, Workplace (p 14, pp 16-23) Parts 5&6 Pronouns (pp 64-69)

2 Part 2 Questions with an Interrogative (p 32, 36) Part 7 E-mailsand Letters (p 138, pp 142-151)

3 Part 3 Office Talk (p 38, pp 40-41) Parts 5&6 Tenses (pp 70-75)

4 Part 4 Office Announcements 1,2 (p 50, pp 54-55) Part 7 Advertisements (p 138, pp 152-161)

5 Part Businesses, Other Public Places (p 15, pp 24-31) Parts 5&6 Agreement (pp 76-81)

6 Part 2 Other Types of Questions (p 34, 37) Parts 5&6 Voice (pp 82-87)

7 Part 3 Workplace Dilemmas (p 38, pp 42-43) Part 7 Office Memos and Notices (p 139, pp 162-169)

9 Part 4 Speeches/Lectures, Public Announcements

(p 51, pp 56-57) Parts 5&6 Modification, Review Test 1 (pp 88-97)

10 Part 2 Questions with No Interrogative (p 32,36) Part 7 Articles and Reports (p 139,170-177)

11 Part 3 Staffing Changes (p 39, pp 44-45) Parts 5&6 Infinitives and Gerunds (pp 98-103)

12 Part 4 Telephone Messages, Advertisements

(p 52, pp 58-59) Parts 5&6 Participles & Participle Clauses (pp 104-109)

13 Part 3 Travel (p 39, pp 48-49) Part 7 Text Message and Instant Message Chains, Forms

Listening Practice

Part 2 Questions and Responses

Part 3 Short Conversations

Part 4 Short Talks

Two women are planting some herbs.

Two women are watering some plants

A woman is opening a window

A woman is holding a pot

There is a vase of flowers on the counter.The curtains have been closed

B Workplace

Three people are sitting at a table

The people are looking at the screen

The man is putting a shelf together

The man is walking toward the shelf

The woman is typing on a computer

The woman is on the phone

c Businesses

Q A woman is searching through a rack

Q A woman is examining a dress

I I The woman is holding up a bottle of wine

□ The woman is pouring a glass of wine

o The man is picking up a piece of fruit

j : The man is putting some fruit into a basket

Q The boats are on the lake

Ị I The boats are full of people

I I The man is taking a book from a shelf

□ The man is sitting on the floor

Q Some people are seated on a bench

Q A bike is chained to a tree

check-in counter dock

fence front desk kiosk platform railing spectator

Mini-Tests

B Workplace Answer Key p.19

22 I Chapter 1 'First News

c Businesses Answer Key p.19

031

D Other Public Places Answer Key p.19

Part 1 Photographs

CKO o

Questions and Responses

p Theme Notes

Read the questions below Mark X or / in the boxes Answer Key p.19

Answers that express

uncertainty are very common.

[Tips]

Expect answers like these:

"Let me check the schedule."

"It's been here all day."

"I'm not sure."

A Questions with an Interrogative

1 Who/Whose/Whom

Listen for a name, position title, or pronouns (/, someone, etc.) in the answer Don't confuse who's and whose

Who is our new manager going to be?

□ I think it will be Mr Smith

□ He is a good manager

2 What/Which

Watch the noun after what What time/What day means "when," so look for dates and times Similarly, other nouns that follow what indicate what kind of thing to listen for If you hear What do, look for opinions or details about a certain item

Pay attention to the noun after which Look for phrases like the one or similar phrasing in the answers

What floor is the human resources department on?

□ I think the 3rd floor

I I At 3 o'clock

The answers need not be full

sentences Listen for phrases

with prepositions.

"In Room 102."

"On the 5th floor."

"At the Harting Hotel."

"In Spain."

3 Where

Listen for a place

Where is the new branch located?

□ I've been told it will be in Australia

□ We have many new branches opening

Pay attention to the tense for

4 When

often use the wrong tense to

confuse listeners Remember

which time phrases go with

which tenses.

Past tense (When did )

-> ago

Future tense (when will )

—» soon, later, in (time)

Listen for a time, date, or day of the week Also listen for time phrases (soon, later, etc.).When do you expect the clients to arrive?

□ They will arrive by train

□ They will be here soon

5 Why

Listen for a reason

Why did Mr Jones get transferred?

I He transferred last month

] Because he was promoted

The answers to why questions often do not begin with because They can even be questions.

A: Why did we get this notice?

B: What notice?

■g 2

6 How

/ How can/do ?

Listen for a way or method.

How do 1 send these packages to

Germany?

] Send them by air mail.

] It's expensive to send mail.

// How many/much ?

Listen for a number or an amount.

How much does a new printer cost?

1 It's about $50.

] The printer is new.

Hi How long ?

Listen for a specific period of time.

How long will you be in Hong Kong?

] About three weeks.

] Maybe next time.

iv How often ?

Listen for frequency.

How often do you visit headquarters?

The head office is huge.

] 1 go at least once a year.

V How was /How do you like /How do you feel about ?

Listen for phrases of opinion, such as, / think, it seems, etc., as well as adjective phrases

How do you like San Francisco?

1 It's better than 1 imagined.

1 1 feel great.

1 Be/Do

/ Qe-verb Questions

Listen for affirmative or negative

information about status or situation.

Is this shipment ready to go out?

1 1 1 still need to write up the invoice.

1 1 Shipments are sent out every day.

// Do-verb Questions

Listen for yeslno, sure/of course, or information about habit or action.

Do you have time to look over my proposal?

] 1 might have time after lunch.

] 1 might write my proposal after lunch.

Some answers to fae-verb

or do-verb questions are another question.

A: Why was Ann not at the meeting?

B: Didn't she take the day off?

LT'P* 1 2 * * S]

777 Have ?

Listen for yes/no, variations of yes/no phrases discussing the status of an activity, or phrases about an experience.

Have the results of the market survey been delivered yet?

I I Yes, they're on your desk.

I I No, George went to the store.

c Other Types of Questions

1 Indirect Questions

Listen for specific information

When do you think you will be finished today?

I Probably at the usual time

] I think it finished yesterday

2 Tag Questions

Listen for yes/no or a confirming statement

Bernard is head of research and development, isn't he?

] Sure, he researched the project

] Yes, he was promoted last year

2 Auxiliary Verbs

Answers to this may be in

the form of volunteering to

do an action.

A: Can I have a napkin to

clean up this mess?

B: Let me do that for you.

Listen for yes/no or a plan.

Will you be ready at 6 p.m.?

□ I wasn't ready to leave when you called.

] Unfortunately, I won't be ready until 6:30.

3 Negative Questions

Listen for true or false information if you hear a negative question

Isn't it too late to call the European office?

i I No, they're still open

] Yes, I'm calling the office

Answers to negative questions might

It might be in the form of expressing uncertainty or checking on information.

"Let me check the schedule."

"No one told me."

4 Alternative Questions

Listen for preference if you hear a "Which do you prefer" type of question or question

with or/rather/either/neither/both

Will you be paying by cash or credit card?

Q By credit card, please

] I sent my payment already

5 Declarative Sentences

Listen for expressions of emotion, opinion, extra information, or a follow-up question

to the statement

There's a lot of talk about moving to a new location

□ Really? Where do they want to go?

□ Right I moved last month

Often, test writers write partial phrases or incomplete sentences as wrong answers for declarative sentences These will never be the answer.

I That's a great idea.

I I That restaurant serves good food.

// How/What about ?

Listen for a response to a suggestion.

How about going to a movie tonight?

The movie got good reviews.

I I I'd love to, but I can't tonight.

Hi Should/Shouldn't ?

Listen for yes/no, or the mention of a duty or responsibility.

Should we ask the boss what to do?

I That's the best thing to do.

I That's what he said to me.

Shouldn't we make a reservation?

I That is probably a good idea.

I I think the reservation was canceled.

A Questions with an Interrogative Answer Key p.19

o2® 1. (A) (B) (C) 0? 9® 11. (A) (B) (C)

o2® 2. (A) (B) (C) 0?0® 12. (A) (B) (C)

o2® 6. (A) (B) (C) o2® 16. (A) (B) (C)

o2® 7. (A) (B) (C) 0?5® 17. (A) (B) (C)

o2® 8. (A) (B) (C) 2® 18. (A) (B) (C)

o2® 9. (A) (B) (C) o2® 19. (A) (B) (C)

o2® 10. (A) (B) (C) 0?3® 20. (A) (B) (C)

o2® 1. (A) (B) (C) 0? 9 ® 11. (A) (B) (C)

7. (A) (B) (C) o2® 17. (A) (B) (C)

o2® 8. (A) (B) (C) 0?6® 18. (A) (B) (C)

Part 3 Short Conversations

Theme Notes

Read the following conversations, and focus on the main points Use the What

to listen for sections as a guide.

M: Hi, Martha Are there any messages for me?

W: Yes, Mrs Wilson called She would like to know when the figures for this quarter will be ready She wants to look them over before she has to give them to the vice-president M: Hmm I've been working on the market research project, so I'm a little behind I'll call her and talk to her about it.

W: Her number is on the notepad next to the phone.

1/I//1OÍ to listen for

The man will call her.

W: I'm so frustrated! Why can't I get Internet access on my computer? All I get is a message that says, "Busy, please try later."

M: The computer system is down The IT department is working on it, but they said they might not be able to fix it today.

W: That's terrible! I have a very important contract I'm waiting for.

M: You could try using the Wi-Fi spot in the café next door.

What to listen for

- How does the woman feel?

- Why?

- What is she waiting for?

Frustrated She cannot access the Internet.

An important contract

Q Staffing Changes

M: Thank you, Ms McKenzie, for coming to see US on short notice Could you tell US about

your previous work experience?

W: Sure I worked for nine years at an import company as a logistics manager I also worked

briefly at a delivery company in Canada.

M: Would you be OK with non-traditional hours? The position requires working in shifts.

W: Yes, that would be fine Also, I heard you have an employee education program Could

you tell me more about that?

What to listen for

- What kind of conversation is this? A job interview

- What is mentioned about the woman? She has worked in logistics

- What does the woman ask about? Employee education programs

W: Of course We just need a current photo ID in order to release them to you.

M: I left my ID at home Is there any other way of getting them?

W: I'm afraid not Pleasẹ come back with it Also, the doctor needs to sign the form, so

don't come during lunch hours.

What to listen for

- Where is the conversation taking place? At a doctor's office

- Why has the man come? To request his medical records

- What will the man probably do? Come back at a later time

p/^Words & Expressions

W: Hi I was looking at the tour package to Malta on your website How much are the taxes

and fuel service charges?

M: Let me just see It seems that taxes are $250, and fuel service charges are $125.

W: $375 extra seems like a lot of money I'm going to have to take some time to think

about it.

M: OK Think about it for a couple of days Then give me a call.

What to listen for

- Who is the woman likely talking to? A travel agent

- What information does the man have? The cost of extra charges

- What will the woman do? Take time to consider the trip

^/^UJords & Expressions

£®

1 What are the speakers discussing?

(A) A tax law

(B) An accounting document

(C) A local event

(D) A company manager

2 What does the woman mean when she says,

"That's not all"?

(A) She has more to say

(B) The company will make more money

(C) The company will expand its size

(D) She isn't the only one who worked on the

report

3 What will the man do next?

(A) Call a contractor

(B) Talk to another department

(C) Send a check

(D) Speak to a manager

Answer Key p.20

fin

7 Why did the man miss the meeting?

(A) He was traveling on vacation

(B) He was taking sick leave

(C) He was out on business

(D) He was working at home

8 What did Deanna propose at the meeting?(A) Spending money on R&D

(B) Advertising to younger customers(C) Hiring more college students(D) Organizing a business meeting

9 According to the man, why won't management like the idea?

(A) They want something with a clear target.(B) They want to market to older clients.(C) They prefer a global fan base

(D) They prefer the old advertising campaign

4 What are the speakers discussing?

(A) Scheduling a meeting

(B) Delivering mail

(C) Copying documents

(D) Documents from another company

5 What is mentioned about the post office?

(A) It does door-to-door mail pick-up

(B) It is under construction

(C) It is open every day

(D) It is near the office

6 What does Courtney say she will most likely do

next?

(A) Contact a courier service

(B) Complete a document

(C) Deliver a package

(D) Visit a post office

10 Who is holding a meeting?

(A) Sheila

(B) John

(C) The director

(D) The president

11 What does the woman offer to do?

(A) Ask for more time

(B) Get a project finished

13 What problem does the man mention?

(A) An order was incomplete

(B) Some extra goods were sent in a package

(C) An item was damaged during shipping

(D) Some supplies were never delivered

14 Look at the graphic Flow much of a refund willthe man receive?

(A) $10(B) $3(C) $6(D) $12

15 What will the man probably do next?

(A) Speak with a colleague(B) Order some more supplies(C) Call a bookstore

(D) Talk to a supply company