Task1.After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says.. in reality, classes often start late and
Trang 1Team 1
Moon
Team 2
Sun
Trang 7Unit 4 : Special
education
• Lesson D: Writing
I –
Pre-Writing
A letter of
complaint
Trang 9 Task1.
After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the
advertisement says Van Dung wants to study at this centre and Xuan Bac tells her the facts Role play and Complete the
dialogue below
Trang 10Work with partner and fill in
the blanks with right answer
A Not all of them are native teachers
B Only some of them Mine is not
C in reality, classes often start late and
finish early
D I’m not happy with it at all
E I don’t I have to pay for them
F that’s not true My class has 30 students
Trang 11Van Dung : Are you happy with your study at English for Today centre?
Xuan Bac : No, (1)………
Van Dung : Are all the teachers native speakers?
Xuan Bac : No, (2)………
Van Dung : The advertisement says there are no more than 20 students in a class Is that true?
Xuan Bac : No, (3)……….
Van Dung : Do you get free books and cassette tapes?
Xuan Bac : No, (4)………
Van Dung : What about the classrooms? Are they air-
conditioned?
Xuan Bac : No (5)………
Van Dung : What don’t you like most about the centre?
Xuan Bac : It’s the time They say the class time is from 5:30 p.m to 8:30 p.m but (6)
………
Van Dung : Well, everything is different from what the advertisement says What are you going to do?
Xuan Bac : I am going to write a letter of complaint to the director of the
centre.
A Not all of them are native teachers
D I’m not happy with it at all
F that’s not true My class has 30 students
B Only some of them Mine is not
C in reality, classes often start late and finish early
E I don’t I have to pay for them
Trang 12What were
advertised What happened to you
- Native teachers
only
- No more than 20
students per class
- Free books and
cassettes tapes.
- All
air-conditioned rooms
- 5.30 pm – 8.30
pm
- Only one native teachers / All
Vietnamese teachers
- About 50 students in class
- Paid 100.000 VND for books and cassettes
- Only one ceiling fan in classroom
- Start late but finish early, teacher arrived late.
Trang 13 Form of a
letter 53 Ho Xuan Huong street
Hanoi- Vietnam
The Director –English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement
………
………
To resolve the problem, I require you to give me a refund Enclosed
is a copy of the receipt
I look forward to hearing from you and to getting a quick resolution
of this proplem
Please contact me at the above address or by phone at (04) 7
222999
Yours
faithfully
Do An Duc
Address of sender
Address of receiver
Dat e Salutati
on
Reason for
Writing
Solution for
problem
Closin g
Signat ure Complai
nt
Trang 14Useful suggestion You say that… but ….
Example:
You say that there are only native
teachers but my class has 2 Vietnamese teacher.
• In the advertisement, you say… but in reality, we have to…
• The … is not the same as what the
advertisement says.
• Not only … but also…
• I know/ hear that / can see from your
advertisement that … but ….
Trang 15II – While -
Writing
4 Groups
III – Post -
Writing
Presentation and correction
Trang 16 Model
letter 53 Ho Xuan Huong street Hanoi- Vietnam
The Director –English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22 nd February, 2006 Dear Sir,
I am writing to complain about the poor quality of the service at your
centre Everything seems to be worse than what you say in the
advertisement.
To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7 222999
Yours faithfully
Do An Duc
First, you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher You also say that each class has no more than 20 students, but there are over 30 students in my class This isn’t ideal for a language class at all.
In the advertisement, we know that we can have books and cassette tapes free
of charge, but in reality, we have to pay for them.
In addition, to make the matter worse, the classroom is not air- conditioned This
is not quite acceptable.
Finally, what I don’t like most about your centre is the time The class time is not the same as what the advertisement says// it’s mentioned in the advertisement Classes not only start late but also finish early.
Trang 17• First, you say that there are only native
say that each class has no more than 20
students, but there are over 30 students in my class This isn’t ideal for a language class at all.
have books and cassette tapes free of charge,
but in reality, we have to pay for them.
• In addition, to make the matter worse, the
classroom is not air- conditioned This is not
quite acceptable.
• Finally, what I don’t like most about your
centre is the time The class time is not the
same as what the advertisement says // it’s
only start late but also finish early.
Trang 18IV –
Homework
Choose a product introduced in the
Game and write a complaint letter about
it