Test bank for management skills and applications 13th edition rue

The three primary levels of management are: Senior Management, Advisory Committee Management and Supervisory Management.. 7 A manager who serves as an official representative of the orga

Chapter 01 Management in a Diverse Workplace

True / False Questions

1. (p 3) Management is a form of work that involves deciding the best way to use an

organization's resources to produce goods or provide services

TRUE

Difficulty: Easy

2. (p 3) Medium and large organizations may have multiple levels of management The three primary levels of management are: Senior Management, Advisory Committee Management and Supervisory Management

FALSE

Difficulty: Medium

3. (p 3) Top or senior managers establish the objectives of the organization, formulate the steps

to accomplish them and allocate appropriate resources

5. (p 5) A management pyramid (bottom to top) would list the following managers from each level: crew leaders, senior vice presidents and chief executive officers

10. (p 6) Middle managers spend most of their time leading and planning

15. (p 7) Technical skills are important at all levels of the management

19. (p 9) The problems women and minorities face in winning promotions to senior

management positions gave rise to the term glass ceiling

TRUE

Difficulty: Easy

20. (p 10) People with differing physical abilities are also included in defining diversity in the workforce

25. (p 13) According to the Small Business Administration (SBA), a company is considered a small business if it has less than 100 employees

30. (p 14) Managers do not have to possess all adequate information as they can access it using modern computers in the new information age

FALSE

Difficulty: Medium

Multiple Choice Questions

31. (p 3) All of the following are levels of management except

34. (p 4) A department head is a member of _ management

38. (p 4) _ managers make sure that day-to-day operations run smoothly

42. (p 5) Holding regular meetings where employees can ask questions is an example of

45. (p 5) _ involves grouping and assigning activities and providing authority to

47. (p 6) Most senior managers spend majority of their time

E divided equally among the five management activities.

49. (p 6) Interacting with people in the same field for building a network is part of a manager's _ role

D all of the above

Difficulty: Medium

52. (p 6) Most managing activities

55. (p 7) A manager who serves as an official representative of the organization is filling a _ role

59. (p 7) Distributing information throughout the organization is part of a manager's _ role

63. (p 7) Making decisions about allocating personnel across departments is part of a manager's _ role

66. (p 6) Conceptual skills are most important at the

C vice-president's level.

Difficulty: Medium

67. (p 8) Technical skills are _ important at _ levels of management

68. (p 12) Some characteristics of being an entrepreneur are that

entrepreneurs own their businesses, but they are restricted to a few types of ownership

E entrepreneurs start with an idea for creating or modifying a product or service and some

entrepreneurs are sole proprietors

70. (p 9) Some of the factors that could improve the quality of work life include all of the following except

C work culture that compensates for the lack of a personal or social life.

Difficulty: Medium

Essay Questions

71. (p 4) Briefly describe the responsibilities of senior, middle and supervisory managers

Senior Management: Are responsible for establishing goals or objectives for the organization, decides on what actions are necessary to meet those objectives and how to utilize the

organization's resources CEO's, CFO's and Senior Vice Presidents are considered Senior Management

Middle Management: Is responsible for achieving the goals set by senior management Department heads and Sales managers fall in this category

Supervisory Management: Is responsible for ensuring that the day-to-day operations are running smoothly Crew leaders and Foremen are part of the Supervisory management team

Difficulty: Medium

72. (p 5, 6) Describe the five major tasks of management

Planning: Deciding what objectives to pursue and what to do to achieve those objectives;Organizing: Grouping activities, assigning activities, and providing the authority necessary to carry out the activities

Staffing: Determining human resource needs and recruiting, selecting, training, and

developing human resources

Leading: Directing and channeling human behavior toward the accomplishment of objectives.Controlling: Measuring performance against objectives, determining the causes of deviations, and taking corrective action where necessary

Difficulty: Hard

73. (p 6, 7) Briefly describe the three different management skills that managers need to performtheir jobs

There are three different skills that all managers must possess They are Conceptual Skills, Human Relations Skills and Technical Skills:

Conceptual Skills help managers understand how different parts of an organization relate to one another and to the business as a whole;

Human Relations Skills: Needed by managers to understand and work well with people;Technical Skills: Specific abilities that people use to perform their jobs

Difficulty: Medium

74. (p 7; Fig 1.4) Explain five decision-making roles of management

Entrepreneur role: Manager initiates change

Disturbance handler role: Manager decides how conflicts between subordinates should be resolved and steps in when needed

Resource director role: Manager decides how the organization will use its resources

Negotiator role: Manager decides to negotiate major contracts

Figurehead: Manager serves as an official representative of the organization or unit

Relationship builder: Manager interacts with peers and with people outside the organization.Leader: Manager guides and motivates staff and acts as a positive influence in the workplace.Communicator: Manager distributes information within the organization

Spokesperson: Manager distributes information outside the organization

Monitor: Manager receives and collects information

Difficulty: Medium

75. (p 7; Fig 1.4) Identify and discuss the interpersonal roles associated with management

Figurehead role: The manager serves as an official representative of the organization or unit; relationship builder role: Manager interacts with peers and with people outside the

organization to gain information; leader role: Manager guides and motivates staff and acts as apositive influence in the workplace

Difficulty: Medium

76. (p 7) Describe the informational roles of a manager

Monitor: Manager receives and collects information;

Communicator: Manager distributes information within the organization;

Spokesperson: Manager distributes information outside the organization

employees but customers as well

Diversity must also be defined in global terms as the more and more companies begin to globalize Diversity must not be defined in Western terms as was before

as they must be willing to take risks

Difficulty: Medium

79. (p 12) What can managers do to encourage entrepreneurship within an organization?

Develop a system that supports and encourages people to champion their new ideas or

products; tolerate failures; establish effective communication systems

in software and user compatibility Modern computers are much more user friendly than those

of the past Managers today do not need to know sophisticated programming languages and computer jargon to use computers

Difficulty: Medium