True page 58, easy, recall If false, why?. True page 61, easy, recall Important Areas of Self-Awareness—Emotional Intelligence 8.. According to research cited by the text book authors, t
Trang 1Chapter 1 Developing Self-Awareness
True/False Questions
Key Dimensions of Self-Awareness
1 Self-awareness is at the foundation of personal life management skills
True (page 58, easy, recall)
If false, why?
The Enigma of Self-Awareness
2 Empirical evidence indicates that people who are more self-aware are healthier, perform better in leadership roles, and are more productive at work
True (page 59, easy, recall)
or protective of information about themselves
4 Marvin consistently finds fault with Alicia’s competence as a manager Because Alicia has been told she is doing a good job and therefore responds in a threat rigid way Thus, her most likely response will be to defend herself in light of Marvin’s accusations
True (page 60, moderate, understanding)
If false, why?
5 Self-awareness can be managed by exercising minimal control over when and what kind of information one receives about oneself and by not involving others in the pursuit of self-understanding
False (page 60, moderate, understanding)
If false, why?
It requires more than minimal control.
Trang 2Understanding and Appreciating Individual Differences
6 Simone will be viewed as an effective manager if she uses her ability to recognize, appreciate, and act on key fundamental differences among her employees
True (page 61, easy, recall)
Important Areas of Self-Awareness—Emotional Intelligence
8 Emotional intelligence has been identified as a moderately important factor in accounting for success in leaders and managers
False (page 62, easy, recall)
If false, why?
Emotional Intelligence has been identified as one of the most important factors.
9 Results of research studies indicate that cognitive intelligence is twice as important incontributing to excellence as emotional intelligence
False (page 62, easy, recall)
11 Emotional intelligence can be developed and improved
Trang 312 According to research cited by the text book authors, the general competency ofemotional intelligence has increased within individuals over time.
False (page 65, easy, recall)
If false, why?
Goleman, 1988, found that general competency levels of emotional intelligence have deteriorated over time.
Important Areas of Self-Awareness—Cultural Values
13 Specific vs diffuse refers to the cultural dimension that either general societal rules
or
relationships with others govern people’s behavior
False (page 68, moderate, recall)
If false, why?
Specific vs diffuse refers to cultures that segregate life roles to maintain privacy and personal autonomy compared to cultures that integrate and merge their roles.
14 Managers of Spanish or Hispanic origin place a high degree of emphasis on personal accomplishments and achievements
False (page 68, difficult, recall)
Important Areas of Self-Awareness—Personal Values
16 Terminal values prescribe desirable standards of conduct or methods for attaining an end
False (page 69, easy, recall)
If false, why?
Terminal values prescribe desirable ends or goals for the individual
17 If you are cheating on this test, you are violating an instrumental value
True (page 69, moderate, understanding)
Trang 4If false, why?
Important Areas of Self-Awareness—Values Maturity
18 If you judge right and wrong on the basis of a set of principles or core values
developed from personal experience, you are at the principled level of maturity
True (page 71, easy, recall)
If false, why?
19 Assume you are a male during the late 1960s If you joined the protests against the Vietnam War because you didn’t want to go (you had college to finish), your level ofmaturity was self-centered
True (page 71, easy, recall)
If false, why?
Important Areas of Self-Awareness—Ethical Decision Making and Values
20 Most ethical trade-offs are conflicts between two desirable ends: economic versus social performance
True (page 74, easy, recall)
If false, why?
Important Areas of Self-Awareness—Learning Style
21 The two dimensions of learning style are information gathering and information evaluation
True (page 76, easy, recall)
If false, why?
22 People who display a converging learning style view problems from various
perspectives using creative and innovative techniques
False (page 78, easy, recall)
If false, why?
People who display a converging learning style view problems from practical
applications of ideas and from one correct answer.
23 Research indicates that learning is most effective when an individual progresses through the stages of the learning cycle in the following order: concrete experience, active experimentation, reflective observation, and abstract conceptualization
Trang 5Kolb model (concrete experience, reflective observation, abstract
conceptualization, and active experimentation).
Important Areas of Self-Awareness—Attitudes Toward Change
24 People who are cognitively complex tend to have a low tolerance for ambiquity
False (page 80, moderate, recall)
If false, why?
People who are cognitively complex tend to have a high tolerance for ambiquity.
25 From the Locus of Control Scale you determine you are an external Yet, you could one day be an internal, as locus of control can shift over time
True (page 82, easy, recall)
If false, why?
Important Areas of Self-Awareness—Core Self-Evaluation
26 The concept of personality refers to the relatively enduring combination of traits that produces consistencies in thoughts and behaviors
True (page 83, easy, recall)
Trang 6Multiple-Choice Questions
Key Dimensions of Self-Awareness
29 To become a better manager, what is one of the first things one should do?
a.) Improve one’s communication skills
b.) Seek knowledge of oneself (page 58, easy, recall)
c.) Manage one’s time better
d.) Empower one’s employees
30 How should managers know and accept others?
a.) Be an enigma to themselves
b.) Work toward self-denial and unselfishness
c.) Work toward self-awareness and self-acceptance
(page 58, moderate, understanding)
d.) Work toward self-reverence and reflection
The Enigma of Self-Awareness
31 How can the enigma of self-awareness be managed?
a.) Avoid information contradictory to one’s self-image
b.) Seek information from others about one’s self
(page 59, moderate, understanding)
c.) Be aware of one’s sensitive line
d.) Challenge information inconsistent with one’s self-image
32 To know one’s self, which is most prescribed?
a.) Self-examination and meditation
b.) Do not cross the sensitive line
c.) Involve others (page 59, moderate, understanding)
d.) Be highly selective about who to get information from
33 Responding to a remark from a peer that a report looks like it was slapped together at the last minute (you had spent last week working on it), the sensitive line wascrossed
What will the most likely response be?
a.) “I think you are right, thanks for the feedback.”
b.) “You don’t know what you are talking about! Call my boss if you don’t believe me!” (page 59, moderate, understanding)
c.) “Well, maybe I did or maybe I didn’t, what do you care?”
d.) “Could you tell me how I might improve the report?”
Trang 734 George has returned from his two-week trip to India He believes his trip
has provided an introspection that increased his self-knowledge When you
begin to question him about his experiences, he becomes defensive and
states, “I don’t want to talk about it with you!” Based on the review of
self-awareness in the text, what would be the most accurate conclusion?
a.) Yes, it probably has increased his self-knowledge Now he is protective of thatknowledge
b.) No, it probably has not increased his self-knowledge
(page 60, difficult, analysis)
c.) Maybe, maybe not, depends upon what rituals he practiced
d.) Yes, because he has become more self-assertive and aware of what he wants totalk about
Understanding and Appreciating Individual Differences
35 In the workplace, which co-workers would people most likely interact with?
a.) Creative co-workers
b.) Co-workers with diverse social values
c.) Co-workers with different self-awareness traits
d.) Co-workers similar to them (page 61, moderate, recall)
36 George made the following comment to Sarah, one of his co-workers, “Gene’s recommendation to cut costs by eliminating travel to training seminars just shows he really isn’t aware of how important training is His lack of insight is due to the fact
he
doesn’t have a college degree.” What is George’s comment an example of?
a.) Focusing on a difference
b.) Creating a distinction (page 61, moderate, understanding)
c.) Focusing on an artificial social barrier
d.) Creating a false value for a college degree
Important Areas of Self-Awareness
37 Areas of Self-Awareness are listed in 1 through 4 Which is true concerning the fourareas of self-awareness?
(1) personal values
(2) creativity
(3) emotional intelligence
(4) core self-evaluation
a.) All four areas listed are correct
b.) Only areas 1 and 4 are correct
c.) Only area 2 is incorrect (page 62, easy, recall)
d.) None of the four areas listed are correct
Trang 838 What is the manner in which individuals gather and process information a part of?a.) Personal values
b.) Learning style (page 62, easy, recall)
c.) Adaptability
d.) Creativity
Important Areas of Self-Awareness – Emotional Intelligence
39 Which method do the textbook authors propose to correct the problem of multipledefinitions of emotional intelligence?
a.) Use definitions proposed by the original developers of emotional intelligencetheories
b.) Use definitions that distinquish among personality traits and cognitive traits
c.) Use definitions that distinguish among emotional intelligence and emotional competence (page 65, moderate, recall)
d.) Use definitions that were developed within the last year
40 According to the definition of emotional intelligence adopted by the textbookauthors, how many abilities are involved with emotional intelligence?
41 Which statement is accurate concerning the abilities listed in the author’s definition
of emotional intelligence and the list provided below?
1 ability to diagnose and recognize emotions
2 ability to control emotions
3 ability to lead a team
4 ability to manage with self-confidence
a.) All abilities above are included in the author’s definition
b.) Numbers one and three are included in the author’s definition
c.) Numbers one and two are included in the author’s definition (page 65, moderate, understanding)
d.) Numbers one and four are included in the author’s definition
e.) None of the abilities are included in the author’s definition
Trang 942 Lana is sitting somberly in her office Her face had an angry expression and she had atear in her eye One of her co-workers asked her how she was doing Lana responded,
“I am fine.” Concerned, the co-worker asked, “Are you sure?” Lana again responded,
“Yes, there is nothing wrong, I am fine.” Which emotional intelligence ability doesLana most likely need to develop?
a.) ability to diagnose and recognize your own emotions (page 65, difficult, analysis/evaluation)
b.) ability to control your emotions
c.) ability to recognize and diagnose emotions displayed by others
d.) ability to respond appropriately to others’ emotional cues
43 Havier was getting a drink from the water cooler when Hartman approachedexcitedly and exclaimed, “Guess what Havier, I got the deal I got the big contract we finally closed the sale with that Giant computer company I am so excited.”Havier responded in a soft voice, “That’s nice.” Which emotional intelligence abilitydoes Havior most likely need to develop?
a.) ability to diagnose and recognize your own emotions
b.) ability to control your emotions
c.) ability to recognize and diagnose emotions displayed by others
d.) ability to respond appropriately to others’ emotional cues (page 65, moderate, analysis/evaluation)
Important Areas of Self-Awareness—Cultural Values
44 In Trompenaars’ dimensions of national culture, which value dimensions refer to howindividuals relate to others?
a.) All of the dimensions
b.) Only dimensions 1, 2, and 4
c.) The first five dimensions (page 67, moderate, recall)
Trang 1045 Employees at Turner, Inc are engaged in a debate over the merits of an individual vs.
a team-based compensation program Based on Trompenaars’ dimensions of nationalculture, which cultural dimension does this debate most closely relate to?
a.) universalism vs particularism
b.) individualism vs collectivism (page 67, difficult, understanding)
c.) affective vs neutral
d.) achievement vs ascription
e.) internal vs external
46 It is obvious that Talia values her privacy, as she rarely talks about her
husband and children in conversations with her co-workers Based on
Trompenaars’ dimensions of national culture, which cultural dimension does
Talia’s behavior in the workplace most closely relate to?
a.) specific vs diffuse (page 67, easy, recall)
b.) achievement vs ascription
c.) universalism vs particularism
d.) individualism vs collectivism
e.) affective vs neutral
Important Areas of Self-Awareness—Personal Values
47 Your boss was arrested for embezzlement at the office As he walks past you
handcuffed, he states, “You know, you and I possess the same values, we just differ
by degrees.” Which is the boss an example of?
a.) Terminal values
b.) Poor ethical decision making (page 74, difficult, understanding)
c.) Poor information gathering
d.) Conformity level of values maturity
48 If your goal in life is to live a stimulating and active life, what is this an example of?
a.) Terminal value (page 70, easy, recall)
b.) Instrumental value
c.) Attitudinal value
d.) Interpersonal need value
49 Which does research appear to indicate that business managers do?
a.) place higher emphasis on personal values rather than social values (page 70, moderate, recall)
b.) place higher emphasis on social values rather than personal values
c.) place higher emphasis on instrumental values rather than terminal values
d.) differ in the emphasis placed on social values according to gender
Trang 1150 Research appears to suggest that (1) individuals differ in their level of values
development; (2) different sets of instrumental values are held at different stages of development; and (3) peoples’ value priorities do not change once they become adults Which statements are correct?
a.) All three statements are correct
b.) Only statements 1 and 3 are correct
c.) Only statements 1 and 2 are correct (page 70, easy, recall)
d.) Only statements 2 and 3 are correct
Important Areas of Self-Awareness—Values Maturity
51 During the riots in Los Angeles where many individuals took merchandise, some argued that they took only what they needed, like food and diapers, whereas others argued they took only what they have been denied by the system, like TVs and stereos If These individuals were focusing on their own needs, what level of values maturity were they at?
a.) First level of maturity (page 71, moderate, analysis/evaluation)
b.) Second level of maturity
c.) Third level of maturity
52 You need a little extra money, consequently you add an extra $100 to your expense reimbursement statement before handing the receipts over to accounting Sara added over $250 to her statement If you believe Sara’s actions are worse than yours, you are at what level of values maturity?
a.) First level of maturity (page 71, difficult, analysis/evaluation)
b.) Second level of maturity
c.) Third level of maturity
53 You add an extra $100 to your expense statement and Sara adds an extra $250 to her expense statement If you believe both of you are equally wrong (this does violate company policy), you are at what level of values maturity?
a.) First level of maturity
b.) Second level of maturity (page 71, difficult, analysis/evaluation)
c.) Third level of maturity
54 If you stole something to save a stranger’s life (you received no compensation), what would be your level of moral judgment?
a.) First level of maturity
b.) Second level of maturity
c.) Third level of maturity (page 72, difficult, analysis/evaluation)
Trang 12
Important Areas of Self-Awareness—Ethical Decision Making and Values
55 As manager, you have decided to enforce a new policy on dating in the office You are comfortable with the policy and have decided that the policy will affect you also.Which ethical test do you employ?
a.) Personal Gain Test
b.) Equal Treatment Test
a.) Golden Rule Test
b.) Equal Treatment Test (page 74, moderate, understanding)
c.) Cost-Benefit Test
d.) Personal Gain Test
Important Areas of Self-Awareness—Learning Style
57 According to Kolb’s model of learning styles, what are two different strategies for gathering information?
a.) Concrete experience and active experimentation
b.) Abstract conceptualization and reflective observation
c.) Active experimentation and reflective observation
d.) Concrete experience and abstract conceptualization (page 76, easy, recall)
58 According to Kolb’s model of learning styles, what are two strategies forinterpreting,
evaluating, and responding to information?
a.) Concrete experience and active experimentation
b.) Abstract conceptualization and reflective observation
c.) Active experimentation and reflective observation
(page 76, easy, recall)
d.) Concrete experience and abstract conceptualization
59 After graduation from college with a business degree, your goal is to open your own business One of the most appealing things to you about starting a business is the freedom and challenge of doing your own thing After talking with your college professors, family, and friends, you decide to open a crafts store Which is the
learning style you most likely employ?
a.) Converging style
b.) Accommodating style (page 79, difficult, analysis/evaluation)