Test bank for management fundamentals concepts applications skill development 4th edition by lussier

Interpersonal skills involve the ability to understand, communicate, and work well with individuals and groups through developing effective relationships.NAT: AACSB Reflective Thinking |

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Chapter 1—MANAGEMENT AND ENTREPRENEURSHIP

TRUE/FALSE (Concepts)

1 A manager is responsible for achieving organizational objectives through efficient and effective utilization

of personal ability

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2 A manager is responsible for achieving organizational objectives through efficient and effective utilization

of resources

3 The manager’s resources are human, financial, and physical

4 The level of organizational performance is unrelated to how effectively and efficiently managers utilize resources to achieve objectives

5 In a Wall Street Journal Gallup survey, top executives identified leadership ability as the most important

trait for successful managers

6 A manager needs technical, interpersonal, and decision-making skills

7 The three skills that managers need are technical, interpersonal, and analytical

8 Technical skills involve the ability to use methods and techniques to perform a task

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9 Interpersonal skills involve the ability to understand, communicate, and work well with individuals and groups through developing effective relationships.

10 Interpersonal skills are based on strong conceptual skills

11 Decision-making skills are based on the ability to conceptualize situations and select alternatives to solve problems and take advantage of opportunities

12 The four management functions are planning, organizing, leading, and controlling

13 There are three basic management functions

14 Planning is typically the second step in the management process

15 Organizing is the process of delegating and coordinating tasks and allocating resources to achieve objectives

16 Leading is the process of ordering employees to perform particular tasks

17 Controlling is the process of establishing and implementing mechanisms to ensure that objectives are achieved

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18 The three management roles are interpersonal, informational, and decisional.

19 The three levels of management are top managers, middle managers, and nonmanagement operative employees

20 There are basically four levels of management

21 General, functional, and project managers perform basically the same tasks

22 All three levels of management use all three management skills to some degree

23 Different functions, skills, and roles can be expected when managing in a for-profit organization versus managing in a not-for-profit organization

24 One difference between a manager’s job in for-profit organizations versus not-for-profit organizations is that the primary measure of performance in for-profit organizations is bottom-line profit

25 Learning organizations have everyone engaged in identifying and solving problems, enabling change, andcontinuous improvement

26 Intrapreneurs commonly start a new small business venture, while entrepreneurs commonly start a new line of business within a large organization

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27 Knowledge management involves everyone in an organization in sharing knowledge and applying it continuously to improve products and processes.

28 A small business is defined as a company that is publicly owned and a dominant competitor in its field

29 Intrapreneurs commonly have more risk than entrepreneurs

30 Much of the creativity and innovation in society comes from entrepreneurs

31 Large businesses commonly acquire small businesses to gain innovations

32 Small businesses are the primary suppliers and distributors of products for large businesses

33 A competitive advantage specifies how an organization offers unique customer value

34 A first-mover advantage specifies how an organization offers unique customer value

35 A first-mover advantage refers to offering a unique customer value before competitors do so

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36 When a company offers a unique customer value before competitors do so, it’s referred to as a first-moveradvantage.

37 The first step to entrepreneurship is to select the new venture or the industry in which the business will compete

38 A business plan is a written description of a new venture—its objectives and the steps for achieving them

39 There are very few Web sites dedicated to providing information related to developing a business plan

40 The Small Business Administration offers a handful of free management assistance programs to

individual entrepreneurs

MULTIPLE CHOICE (Concepts)

1 A manager is responsible for achieving:

a his or her objectives for the organization

b the objectives established by governmental leaders

c the organization’s objectives

d the objectives which are common to the manager’s industry

2 A manager is responsible for achieving organizational objectives through:

a controlling the process

b effective and efficient utilization of resources

c planning and controlling

d personal effort

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3 A manager is responsible for:

a setting organizational objectives

b determining organizational needs

c achieving organizational objectives

d administering discipline in the workplace

4 Which of the following is the best example of being efficient?

a doing more than others

b doing more than in the past

c doing things right

d doing the right thing

5 Which of the following is the best example of being effective?

a doing more than others

b doing more than in the past

c doing things right

d doing the right thing

6 Which of the following are manager’s resources?

a human resources

b financial resources

c physical resources

d all of these

7 The level of organizational performance is based on:

a how effectively and efficiently managers utilize resources to achieve objectives

b how well efforts are coordinated

c the innate ability of employees

d how well a manager stays within the budget

8 Which of the following are requisite management skills?

a technical skills

b interpersonal skills

c decision-making skills

d all of these

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9 All the following are management skills EXCEPT:

a technical skills

c psychological skills

d decision-making skills

10 The ability to use methods and techniques to perform a task is skills

a decision-making

b interpersonal

c technical

d communication

11 Which of the following statements is true concerning technical skills?

a Managers need only skills regarding people; subordinates do all the technical work

b Most employees are promoted to their first management position primarily because of

their technical skills

c Technical skills are used mostly by top management

d Technical skills are used mostly by middle management

12 The ability to understand, communicate, and work well with individuals and groups through developing effective relationships is skills

a interpersonal

b decision-making

c technical

d team-building

13 The ability to understand conceptualize situations and select alternatives to solve problems and take advantage of opportunities is:

a technical skills

c decision-making skills

d the classical decision-making model

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14 According to Ghiselli, the number-one trait that contributes to successful management is:

a intelligence

b self-assurance

c decisiveness

d supervisory ability

15 The four management functions are:

a planning, organizing, supervising, and controlling

b planning, organizing, leading, and feedback

c planning, directing, leading, and controlling

d planning, organizing, leading, and controlling

16 The process of setting objectives and determining in advance exactly how the objectives will be met is

a organizing

b leading

c controlling

d planning

17 The management function of involves influencing employees to work toward achieving objectives

a planning

b organizing

c leading

d controlling

18 The process of delegating and coordinating tasks and allocating resources to achieve objectives is

a planning

b organizing

c leading

d controlling

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19 The management function of involves delegating and coordinating tasks and allocating resources to achieve objectives.

a planning

b organizing

c leading

d controlling

20 The process of influencing employees to work toward achieving objectives is

a planning

b organizing

c leading

d controlling

21 The management function of involves establishing and implementing mechanisms to ensure that objectives are achieved

a planning

b organizing

c leading

d controlling

22 The process of establishing and implementing mechanisms to ensure that objectives are achieved is

a planning

b organizing

c leading

d controlling

23 Managers perform their functions:

a in a linear manner

b with the recognition that each function is unrelated and independent of each other

c by specializing in one function without performing the others

d simultaneously

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24 A management role is:

a much like an actor’s role; it involves an image projection to others which is false

b a set of expectations of how one will behave in a given situation

c performed by top management only

d performed by middle management only

25 All of the following are management role categories EXCEPT:

a interpersonal roles

b informational roles

c decisional roles

d technical roles

26 The three management role categories are:

a interpersonal roles, informational roles, and decisional roles

b interpersonal roles, operational roles, and decisional roles

c interpersonal roles, informational roles, and operational roles

d external roles, informational roles, and decisional roles

27 According to the text, which of the following is an example of a managerial interpersonal role?

a figurehead

b disseminator

c disturbance handler

d negotiator

28 In training others, one is performing a role

a leader

b liaison

c figurehead

d spokesperson

29 According to the text, which of the following is an example of a managerial informational role?

a leader

b liaison

c monitor

d negotiator

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30 According to the text, which of the following is an example of a managerial decisional role?

a leader

b spokesperson

c monitor

d negotiator

31 There are levels of management

a two

b three

c four

d five

32 The three levels of management are:

a top managers, middle managers, and nonmanagement operative employees

b top managers, middle managers, and first-line managers

c executives, middle managers, and nonmanagement operative employees

d executives, middle managers, and first-line managers

33 The three types of managers are:

a general managers, functional managers, and project managers

b general managers, functional managers, and specific managers

c functional managers, project managers, and specific managers

d functional managers, project managers, and staff managers

34 Which of the following is NOT a type of manager?

a general manager

b functional manager

c project manager

d conceptual manager

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35 A general manager:

a coordinates employees and other resources across several functional departments to accomplish a specific task

b supervises the activities of several departments that perform different activities

c supervises activities in areas such as marketing, operations/production,

finance/accounting, and human resources/personnel management

d is another name for top management

36 Middle managers are:

a general managers

b functional managers

c project managers

d both general and functional managers

37 A functional manager:

a coordinates employees and other resources across several functional departments to accomplish a specific task

b supervises the activities of several departments that perform different activities

c supervises activities in areas such as marketing, operations/production,

finance/accounting, and human resources/personnel management

d supervises nonmanagement operative employees only

38 In comparison to middle and first-line managers, top managers have a greater need for:

a technical and decision-making skills

b technical and interpersonal skills

c decision-making and interpersonal skills

d none of these

39 In comparison to top and middle managers, first-line managers have a greater need for:

a technical and decision-making skills

b technical and interpersonal skills

c decision-making and interpersonal skills

d none of these

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40 The hierarchy of skills managers need, starting with first-line managers, is:

a technical skills, decision-making skills, and interpersonal skills

b interpersonal skills, technical skills, and decision-making skills

c technical skills, interpersonal skills, and decision-making skills

d interpersonal skills, decision-making skills, and technical skills

41 involves everyone in an organization in sharing knowledge and applying it continuously to improve products and processes

a Learning

b Quality

c Knowledge management

d Diversity

42 commonly start a new small business venture

a Venture capitalists

b Entrepreneurs

c Intrapreneurs

d Extrapreneurs

43 commonly start a new line of business within a large organization

a Venture capitalists

b Entrepreneurs

c Intrapreneurs

d Extrapreneurs

44 A business independently owned and operated that is not dominant in its field is typically classified as a:

a small business

b medium business

c large business

d joint venture

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