Lecture Exploring management - Chapter 16: Diversity and global cultures

After reading this chapter, you should be able to answer the following questions: Understand what we need to know about diversity in the workplace, understand what we need to know about diversity among global cultures.

Diversity and 

Global Cultures 

• What should we know about diversity in the workplace?

among global cultures?

Diversity in the Workplace

support diversity

diversity challenges

in many situations

leadership priority

Business and Diversity

– Race, gender, age and many other individual differences

– Degree to which an organization is open to any one who can perform a job regardless of race, gender, age or any other individual

difference

Business and Diversity

– Based on pluralism and operates with inclusivity and respect for diversity

Business and Diversity

– Groups that share interests or characteristics

Business and Diversity

minorities

Business and Diversity

– Minority members adopt characteristics of majority cultures in order to succeed.

Managing Diversity

advancing women and minorities

– Education and training to understand and respect differences

– Building an inclusive network that allows everyone to reach his or her potential

Managing Diversity

Global Cultures

cross-cultural situations

adapt to foreign cultures

context, time and space

among national cultures

Culture Shock

cross-cultural situations

Cultural Intelligence

– Flexibility

– Sensitivity

– Willingness to learn

– Willingness to

modify behavior

written words

– Rely on unspoken or situational

cues as well as spoken or

written words in communication

– People tend to do one thing at a time

– People accomplish many different things at once

– How people use interpersonal space to communicate

national cultures:

Hofstede’s Five Values

– Mistaken belief that a generalization about a culture applies equally to everyone in that culture

– Example: does he represent all

Americans?

• Power distance