IT training 1 operational procedures comptia a plus 220 902 m1 slides

Using Appropriate Safety ProceduresOperational Procedures for CompTIA A+ 220-902 Tim Warner @TechTrainerTim timothy-warner@pluralsight.com... The Pluralsight Learning Path for CompTIA A

Using Appropriate Safety Procedures

Operational Procedures for CompTIA A+

(220-902)

Tim Warner

@TechTrainerTim timothy-warner@pluralsight.com

The Pluralsight Learning Path for CompTIA A+

Operational Procedures for CompTIA A+ (220-902)

Table of Contents

Using Appropriate Safety Procedures

Applying Appropriate Environmental ControlsAddressing Prohibited Content and Activity

Demonstrating ProfessionalismExplaining Troubleshooting Theory

Meanwhile, in the Real World…

customer technician

My company's being audited Help!

CompTIA A+ 220-902

Given a scenario, use appropriate safety procedures

5.1

Standard operating procedure

Various methods of analyzing tasks or jobs to be performed in a workplace, including an approach called job safety analysis, in which hazards are

identified and their control methods described

Grounding

 Discharge stray voltages so they don’t damage electrical equipment

 Ground path:

- Wall drop grounded to patch panel

- Patch panel grounded to network rack

- Appliances also grounded to rack

- Rack to ground

Grounding

Component Handling and

Storage

Static electricity

A stationary electric charge, typically produced by friction

 We can feel static electrical

Toxic Waste Handling

Personal Safety

 Weight limitations

 Lifting ergonomics:

- Lift with legs, without twisting trunk

- Keep object close to body

- Push instead of pull

 Get help!

- Two people to a rack

Lifting Equipment

 Class A: Paper, wood,

 Device placement dictates cable routing

Cable Trays

http://bit.ly/1G6Ds6x

Compliance

A state of being in accordance with

established guidelines or specifications

(industry regulations and governmental

legislation), or the process of becoming so

 Sarbanes-Oxley (SOX)

- Accounting

 Health Insurance Portability and

Accountability Act (HIPAA)

- Medical

 Payment Card Industry (PCI)

- Credit card commerce

 Gramm-Leach Bliley Act (GLBA)

- Financial data

Regulatory Compliance Standards

Meanwhile, in the Real World…

customer technician

My company's being audited Help!

Back in the Real World

customer technician

What kind of audit is it? Hire a consultant

 As an exercise, develop a

compliant workshop assuming

a budget of $2,000

 Consider ESD, toner/battery

handling, and fire safety in

your plans

 Share your findings!

Homework

 Pluralsight: Standards, Practices, and Theory for CompTIA Network+ ( Tim Warner )

 Pluralsight: CISSP - Physical Security ( Lee Allen )

For Further Learning

In your first job role, you're more

likely to be an implementer rather than an architect

Staying current on compliance

ensures your value to the company

Next course : Applying appropriate environmental controls

Summary