This Quality Manual specifies requirements that Millennium uses to address customer satisfaction, to meet customer and applicable regulatory and statutory requirements and to meet ISO 9001:2015 requirements, and is supported by additional procedures where necessary. The quality management principles stated in ISO 9000, and ISO 9004, have been taken into consideration during the development of this Quality Policy Manual. This Quality Manual specifies the general requirements for Millennium competence towards a management system for quality, administrative and technical operations.
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Sean Duclos Owner
Revision History
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Contents
Introduction 5
0.1 General 5
1 Scope 5
1.1 General Error! Bookmark not defined 2 Normative References 5
3 Terms and Definitions 5
4 Context of the Organization 6
4.1 Understanding the Organization and its Context 6
4.2 Understanding the Needs and Expectations of Interested Parties 6
4.3 Determining the Scope of the Quality Management System 6
Scope of Registration 6
4.4 Quality Management System and its Processes 7
5 Leadership 7
5.1 Leadership and Commitment 7
5.2 Policy 8
Quality Policy: 8
5.3 Organizational Roles, Responsibilities, and Authorities 9
6 Planning 9
6.1 Actions to Address Risks and Opportunities 9
6.2 Quality Objectives and Planning to Achieve Them 9
6.3 Planning of Changes 10
7 Support 10
7.1 Resources 10
7.2 Competence 11
7.3 Awareness 12
7.4 Communication 12
7.5 Documented Information 12
8 Operation 13
8.1 Operational Planning and Control 13
8.2 Requirements for Products and Services 13
8.3 Design and Development of Products and Services 14
8.4 Control of Externally Provided Processes, Products, and Services 16
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8.5 Production and Service Provision 17
8.6 Release of Products and Service 18
8.7 Control of Nonconforming Outputs 19
9 Performance Evaluation 19
9.1 Monitoring, Measurement, Analysis and Evaluation 19
9.2 Internal Audit 20
9.3 Management Review 20
10 Improvement 21
10.1 General 21
10.2 Nonconformity and Corrective Action 21
10.3 Continual Improvement 22
Trang 5working closely with customers to deliver to their exact specifications
Our investment in the best technology allows our engineering department to communicate with customers efficiently throughout the design, manufacturing and assembly processes
Millennium Precision LLC
234 Abby Road Manchester, NH 03103 Phone: 603.644.1555 ◊ Fax: 603.644.21555
www.millenniumprecisionllc.com
This Quality Manual specifies requirements that Millennium uses to address customer
satisfaction, to meet customer and applicable regulatory and statutory requirements and to meet ISO 9001:2015 requirements, and is supported by additional procedures where necessary The quality management principles stated in ISO 9000, and ISO 9004, have been taken into
consideration during the development of this Quality Policy Manual
This Quality Manual specifies the general requirements for Millennium competence towards a management system for quality, administrative and technical operations
1 Scope
This Quality Manual specifies requirements for a quality management system where Millennium: a) Needs to demonstrate its ability to consistently provide product and services that meet customer and applicable statutory and regulatory requirements, and
b) Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements
All the requirements of this ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides;
2 Normative References
The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application For dated references, only the edition cited applies For undated references, the latest edition of the referenced document (including any amendments) applies
ISO 9001:2015, Quality management systems — Fundamentals and vocabulary
3 Terms and Definitions
For the purposes of this document, the terms and definitions given in ISO 9000:2015 apply
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4 Context of the Organization ( P-002 )
4.1 Understanding the Organization and its Context
Millennium has determined external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality
management system
Millennium monitors and reviews information about these external and internal issues
4.2 Understanding the Needs and Expectations of Interested Parties
Due to their effect or potential effect on Millennium’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, Millennium determined:
a) The interested parties that relevant to the quality management system;
b) The requirements of these interested parties that are relevant to the quality management system
Millennium monitors and reviews the information about these interested parties and their relevant requirements
4.3 Determining the Scope of the Quality Management System
Millennium has determined the boundaries and applicability of the quality management system to establish its scope
When determining this scope, Millennium considered:
a) The external and internal issues referred to in 4.1;
b) The requirements of relevant interested parties referred to in 4.2;
c) The products and services of Millennium
Millennium applies all the requirements of this International Standard if they are applicable within the determined scope of its quality management system
The scope of Millennium’s quality management system is available and maintained as
documented information The scope states the types of products and services covered, and
provides justification for any requirements that Millennium has determined is not applicable to the scope of its quality management system
Conformity to ISO 9001 are only claimed if the requirements determined as not being applicable
do not affect Millennium’s ability to ensure the conformity of its product and services and the
enhancement of customer satisfaction
Scope of Registration
The Scope associated with Millennium activities and registration is:
Contract Manufacturer of Swiss style machined components for industry
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4.4 Quality Management System and its Processes
4.4.1 Millennium has established, implemented, maintains, and continually improves a quality
management system, including the processes needed and their interactions, in accordance with the requirements of this International Standard
Millennium has determined the processes needed for the quality management system and their application throughout Millennium, and
a) Determined the inputs required and the outputs expected from these processes;
b) Determined the sequence and interaction of these processes;
c) Determined and applied the criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control
of these processes;
d) Determined the resources needed for these processes and ensure their availability;
e) Assigns the responsibilities and authorities for these processes;
f) Addresses the risks and opportunities as determined in accordance with the
requirements of 6.1; g) Evaluates these processes and implement any changes needed to ensure that these processes achieve their intended results
h) Improves the processes and the quality management system
4.4.2 To the extent necessary, Millennium:
a) Maintains documented information to support the operation of its processes (See
Top management demonstrates leadership and commitment with respect to the quality
management system by:
a) Taking accountability for the effectiveness of the quality management system;
b) Ensuring that the quality policy and quality objectiveness are established for the quality management system and are compatible with the context and strategic direction of Millennium;
c) Ensuring the integration of the quality management system requirements into
Millennium’s business process;
d) Promoting the use of the process approach and risk-based thinking;
e) Ensuring that the resources needed for the quality management system are available; f) Communicating the importance of effective quality management and of conforming to the quality management system requirements;
g) Ensuring that the quality management system achieves its intended results;
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h) Engaging, directing and supporting persons to contribute to the effectiveness of the
quality management system;
i) Promoting improvement; and
j) Supporting other relevant management roles to demonstrate their leadership as it applies
to their areas of responsibility
5.1.2 Customer Focus
Top management demonstrates leadership and commitment with respect to customer focus by ensuring that:
a) Customer and applicable statutory and regulatory requirements are determined,
understood and consistently met;
b) The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; and
c) The focus on enhancing customer satisfaction is maintained
5.2 Policy
5.2.1 Developing the Quality Policy
Top management has established, implemented and maintains a quality policy that:
a) Is appropriate to the purpose and context of Millennium and supports its strategic
direction;
b) Provides a framework for setting quality objectives;
c) Includes a commitment to satisfy applicable requirements; and
d) Includes a commitment to continual improvement of the quality management system
5.2.2 Communicating the Quality Policy
The Quality Policy:
a) is available and maintained as documented information;
b) is communicated, understood and applied within the organization; and
c) is available to relevant interested parties, as appropriate
of This Policy, Promotes this Throughout the Organization, Assures Compliance with All Requirements and Continually Maintains the Effectiveness of the QMS
while complying with ITAR/EAR requirements
Sean C Duclos
President
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5.3 Organizational Roles, Responsibilities, and Authorities
Top management ensures that the responsibilities and authorities for relevant roles are assigned, communicated and understood within Millennium
Top management assigns the responsibility and authority for:
a) Ensuring that the quality management system conforms to the requirements of this
International Standard;
b) Ensuring that the processes are delivering their intended outputs;
c) Reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management;
d) Ensuring the promotion of customer focus throughout Millennium; and
e) Ensuring that the integrity of the quality management system is maintained when
changes to the quality management system are planned and implemented
6 Planning
6.1 Actions to Address Risks and Opportunities
6.1.1 When planning for the quality management system, Millennium considered the issues referred to
in 4.1 and the requirements referred to in 4.2 and determined the risks and opportunities that need to be addressed to:
a) Give assurance that the quality management system can achieve its intended results; b) Enhance desirable effects;
c) Prevent, or reduce, undesired effects; and
2 Evaluate the effectiveness of these actions
Actions taken to address risks and opportunities are proportionate to the potential impact on the conformity of products and services
6.2 Quality Objectives and Planning to Achieve Them
6.2.1 Millennium has established quality objectives at relevant functions, levels and processes needed
for the quality management system
The quality objectives are:
a) Consistent with the quality policy;
b) Measurable;
c) Taken into account applicable requirements;
d) Relevant to conformity of products and services and to enhancement of customer
satisfaction;
e) Monitored;
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f) Communicated; and
g) Updated as appropriate
Millennium maintains documented information on the quality objectives (dashboard)
6.2.2 When planning how to achieve its quality objectives, Millennium has determined:
a) What will be done;
b) What resources will be required;
c) Who will be responsible;
d) When it will be completed; and
e) How the results will be evaluated
6.3 Planning of Changes
When Millennium determines the need for changes to the quality management system, the
changes are carried out in a planned manner (see 4.4)
Millennium considers:
a) The purpose of the changes and their potential consequences;
b) The integrity of the quality management system;
c) The availability of resources; and
d) The allocation or reallocation of responsibilities and authorities
a) The capabilities of, and constraints on, existing internal resources; and
b) What needs to be obtained from the external providers
a) Buildings and associated utilities;
b) Equipment, including hardware and software;
c) Transportation resources; and
d) Information and communication technology
7.1.4 Environment for the Operation of Processes
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Millennium determines, provides and maintains the environment necessary for the operation of its processes and to achieve conformity of products and services
a) Social (e.g non-discriminatory, calm, non-confrontational);
b) Psychological (e.g stress reducing, burnout prevention, emotionally protective);
c) Physical (e.g temperature, heat, humidity, light, airflow, hygiene, noise)
These factors can differ substantially depending on the products and services provided
7.1.5 Monitoring and Measuring Resources
7.1.5.1 General
Millennium determines and provides the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to
requirements
Millennium ensures that the resources provided:
a) Are suitable for the specific type of monitoring and measurement activities being
undertaken; and b) Are maintained to ensure their continuing fitness for their purpose
Millennium retains appropriate documented information as evidence of fitness for purpose of the monitoring and measurement resources
7.1.5.2 Measurement Traceability
When measurement traceability is a requirement, or is considered by Millennium to be an
essential part of providing confidence in the validity of measurement results, measuring
equipment are:
a) Calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standard exist, the basis used for calibration or verification is retained as documented information;
b) Identified in order to determine their status; and
c) Safeguarded from adjustments, damage or deterioration that would invalidate the
calibration status and subsequent measurement results
Millennium determines if the validity of previous measurement results has been adversely
affected when measuring equipment is fount to be unfit for its intended purpose, and takes
appropriate action as necessary
7.1.6 Organizational Knowledge
Millennium determines the knowledge necessary for the operation of its processes and to achieve conformity of products and services
This knowledge is maintained and made available to the extent necessary
When addressing changing needs and trends, Millennium considers its current knowledge and determines how to acquire or access any necessary additional knowledge and required updates
7.2 Competence (P-008)
Millennium:
a) Determines the competence of person(s) doing work under its control that affects the
performance and effectiveness of the quality management system;