Answer: FALSE Diff: 1 Page Ref: 321 Skill: Concept Objective: 1 2 Socialization programs help new employees understand the traditions of the company.. Answer: TRUE Diff: 1 Page Ref: 322
Trang 1Strategic Staffing, 2e (Phillips/Gully)
Chapter 12 Managing Workforce Flow
1) Orientation provides employees with the knowledge and skills they need to do their jobs Answer: FALSE
Diff: 1 Page Ref: 321
Skill: Concept
Objective: 1
2) Socialization programs help new employees understand the traditions of the company Answer: TRUE
Diff: 1 Page Ref: 322
Skill: Concept
Objective: 1
3) When coworkers show a new employee how to do their job, formal socialization is taking place
Answer: FALSE
Diff: 1 Page Ref: 322
Skill: Concept
Objective: 1
4) Anticipatory socialization occurs when employees receive training and begin learning about the company culture and norms, and how to do the job
Answer: FALSE
Diff: 1 Page Ref: 323
Skill: Concept
Objective: 1
5) Sequential socialization occurs when the steps in socialization occur in a specific order Answer: TRUE
Diff: 1 Page Ref: 325
Skill: Concept
Objective: 1
6) Investiture socialization programs try to strip away new hires' personal characteristics Answer: FALSE
Diff: 1 Page Ref: 325
Skill: Concept
Objective: 1
7) With disjunctive socialization, newcomers are left alone to develop their own interpretations
of the organization and situations they observe
Answer: TRUE
Trang 28) Optimal turnover is the lowest turnover level you can achieve
Answer: FALSE
Diff: 1 Page Ref: 328
Skill: Concept
Objective: 1
9) When a valued employee quits because his spouse takes a new job in another state, this is unavoidable turnover
Answer: TRUE
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 1
10) When a poor performer leaves, functional turnover has occurred
Answer: TRUE
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 1
11) Exit interviews are done to inform employees why they are being let go
Answer: FALSE
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 4
12) Stock options that vest in the future create a mobility barrier for the employee receiving them
Answer: TRUE
Diff: 1 Page Ref: 334
Skill: Concept
Objective: 2
13) Layoffs are permanent end of the employment of employees
Answer: FALSE
Diff: 1 Page Ref: 339
Skill: Concept
Objective: 4
14) Attrition occurs when a company hires fewer new employees
Answer: FALSE
Diff: 1 Page Ref: 340
Skill: Concept
Objective: 4
Trang 315) Having terminated employees sign a severance agreement that includes a release stating that the departing employee gives up some or all rights to sue reduces the risk of future litigation Answer: TRUE
Diff: 1 Page Ref: 341
Skill: Concept
Objective: 5
16) Interacting with recruiters and future coworkers during the hiring process is the phase of the socialization process
A) anticipatory
B) encounter
C) settling in
D) onboarding
Answer: A
Diff: 1 Page Ref: 323
Skill: Concept
Objective: 1
17) Who usually has overall responsibility for conducting socialization programs?
A) coworkers
B) hiring managers
C) human resources
D) top management
Answer: C
Diff: 1 Page Ref: 323
Skill: Concept
Objective: 1
18) The first stage of the socialization process is
A) settling in
B) anticipatory
C) encounter
D) expectation
Answer: B
Diff: 1 Page Ref: 323
Skill: Concept
Objective: 1
Trang 419) Socialization programs putting newcomers through a common set of experiences as a group rather than individually are called
A) one-time programs
B) collective programs
C) variable programs
D) tournament programs
Answer: B
Diff: 1 Page Ref: 324
Skill: Concept
Objective: 1
20) Processing a new employee's employment-related paperwork, acquiring necessary keys and identification cards, and establishing an e-mail account for them is part of
A) socialization
B) orientation
C) attrition
D) training
Answer: B
Diff: 1 Page Ref: 321
Skill: Concept
Objective: 1
21) Denise, the human resource manager of a manufacturing company found that the company's socialization process was too overwhelming for new hires It consisted of presentations,
meetings, and seminars packed into the first week of joining the company She decided to switch into a(n) approach to socializing so that new employees did not suffer from
information overload
A) investiture
B) staggered
C) sequential
D) formal
Answer: B
Diff: 2 Page Ref: 324
Skill: Application
Objective: 1
AACSB: Analytic skills
Trang 522) Earlene Gibson, the HR manager of BioMd, a manufacturer of high-end medical diagnostic equipments, is planning to implement a socialization program in the organization She designs a program in which each stage of socialization is an "elimination tournament," and a new hire is out of the organization if he or she fails Earlene submits the program draft to the CEO for approval Which of the following, if true, would be the strongest counterargument for the
implementation of this plan?
A) BioMd has a strong R&D orientation and innovation and risk taking are the major values that the company promote
B) The management is intending to develop a homogeneous workforce that is highly cohesive and goal oriented
C) One of the goals of the socialization program is to exercise more discipline and control in the organization
D) The company is characterized by a vertical organizational structure and centralized decision making
Answer: A
Diff: 2 Page Ref: 324
Skill: Critical thinking
Objective: 1
AACSB: Reflective thinking skills
23) A socialization program that requires new hires to "pass" different stages of socialization or
be removed from the organization is a
A) one-time program
B) collective program
C) variable program
D) tournament program
Answer: D
Diff: 1 Page Ref: 325
Skill: Concept
Objective: 1
24) The Wolverines are a leading university soccer team All new recruits to the team must go through certain "rites of passage" which include shaving their heads, swimming in cold water, getting a tattoo of the team's emblem, and other tests of servitude and obedience This is an example of
A) investiture socialization
B) disjunctive socialization
C) divestiture socialization
D) tournament socialization
Answer: C
Diff: 2 Page Ref: 325
Skill: Application
Objective: 1
AACSB: Analytic skills
Trang 625) After a wave of retirements, new employees hired to replace the retirees are likely to experience what type of socialization?
A) disjunctive
B) serial
C) informal
D) transitory
Answer: A
Diff: 1 Page Ref: 325
Skill: Concept
Objective: 1
26) has been found to enhance new hires' loyalty and reduce their turnover
A) Socializing new employees as a group
B) Using random socialization methods
C) Disjunctive socialization
D) Informal socialization methods
Answer: A
Diff: 1 Page Ref: 327
Skill: Concept
Objective: 1
27) What is optimal turnover?
A) It is the lowest turnover that a firm can achieve
B) It produces lowest level of long-term productivity
C) It produces the highest level of long-term business improvement
D) It sees any employee turnover as a loss for the company
Answer: C
Diff: 1 Page Ref: 328
Skill: Concept
Objective: 1
28) When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred?
A) dysfunctional
B) functional
C) avoidable
D) voluntary
Answer: B
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 2
Trang 729) A layoff is an example of which type of turnover?
A) dysfunctional
B) voluntary
C) involuntary
D) avoidable
Answer: C
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 2
30) Which of the following is true of voluntary turnover?
A) It occurs especially if employees' job duties are well-defined
B) It has been proven that average performers are most likely to quit
C) It reduces when the economy is good and vice versa
D) It can be reduced by giving new hires a realistic job preview
Answer: D
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 2
31) Exit interviews should be directed at
A) finding out which rivals are poaching talent from the firm
B) areas in which the company feels it could improve
C) informing ex-employees of their shortcomings
D) optimal turnover and should measure the loss to the firm
Answer: B
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 2
32) Asking a departing employee why he or she is leaving the firm is a(n) A) unstructured interview
B) structured interview
C) behavioral interview
D) exit interview
Answer: D
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 2
Trang 833) Which of the following are generally well received by employees?
A) reneging
B) buyout incentives
C) downsizing
D) layoffs
Answer: B
Diff: 1 Page Ref: 340
Skill: Concept
Objective: 2
34) Companies generally try to minimize turnover that is
A) unavoidable, voluntary, and functional
B) voluntary and functional
C) voluntary, dysfunctional, and avoidable
D) dysfunctional and involuntary
Answer: C
Diff: 1 Page Ref: 329
Skill: Concept
Objective: 2
35) Working from 6 a.m to 2 p.m is an example of
A) job sharing
B) flextime
C) telecommuting
D) homesourcing
Answer: B
Diff: 1 Page Ref: 332
Skill: Concept
Objective: 3
36) As an invaluable employee to her company, Emma has been given the freedom to choose her work hours She can also opt to work from home for a maximum of 7 days in a month Which of the following retention strategies is being used in this example?
A) creating work flexibility
B) challenging employees
C) clarifying promotion paths
D) creating mobility barriers
Answer: A
Diff: 2 Page Ref: 332
Skill: Application
Objective: 3
AACSB: Analytic skills
Trang 937) Holding managers accountable for turnover of the employees under them is an effective retention strategy because
A) managers become stressed about being laid-off
B) managers know which employees to retain
C) employees have most grievances about their supervisors
D) employees cannot complain about miscommunication
Answer: B
Diff: 1 Page Ref: 334
Skill: Concept
Objective: 3
38) When IBM extensively trains employees in processes and procedures that are unique to the company, it is creating
A) job challenge
B) strong culture
C) accountability
D) mobility barriers
Answer: D
Diff: 2 Page Ref: 334
Skill: Application
Objective: 3
AACSB: Analytic skills
39) In order to reduce turnover rates, Sigma Corp offers middle and high-ranking employees stock options in the company This is an example of which retention strategy?
A) job challenge
B) strong culture
C) accountability
D) mobility barriers
Answer: D
Diff: 2 Page Ref: 334
Skill: Application
Objective: 3
AACSB: Analytic skills
40) Workforce redeployment applies the principles used to optimize inventory management, planning, and production to optimize the utilization of a firm's employees A) product innovation
B) customer management
C) supply chain
D) competitive advantage
Answer: C
Diff: 1 Page Ref: 335
Skill: Concept
Trang 1041) Moving employees to other parts of the company or to other jobs the company needs filled to match its workforce with its talent needs is
A) socialization
B) workforce redeployment
C) mobility barriers
D) golden handcuffs
Answer: B
Diff: 1 Page Ref: 335
Skill: Concept
Objective: 3
42) Which of the following is true about downsizing?
A) It works best when done regularly
B) It is never constrained by a collective bargaining agreement
C) It enhances employees' perceptions of fairness
D) It can improve shareholders' return
Answer: D
Diff: 1 Page Ref: 336
Skill: Concept
Objective: 4
43) downsizing targets specific locations for headcount reduction, perhaps due to the loss of an important customer
A) Seniority-based
B) Business-based
C) Geographic
D) Across the board
Answer: C
Diff: 1 Page Ref: 336
Skill: Concept
Objective: 4
44) Which of the following, if implemented, would reduce the number of low quality workers in
a firm?
A) across the board downsizing
B) performance-based downsizing
C) competency-based downsizing
D) business-based downsizing
Answer: B
Diff: 2 Page Ref: 336
Skill: Concept
Objective: 4
Trang 1145) BioMd is a manufacturer of high-end medical diagnostic equipments The company's
revenues and profit margins have come under pressure during the last two years because of decline in product demand Daisy Howell, the CEO of the company, calls for a senior
management meeting to finalize the strategies to be adopted to tackle the dip in profit margins In the meeting, most managers argue in favor of using downsizing as a means to reducing costs and improving margins However, Daisy strongly argued for the use of layoffs instead of downsizing Which of the following, if true, would most strengthen Daisy's argument?
A) The organization has a business-based target for reducing the number of employees
B) Major hospital chains have announced plans to open up more facilities in the coming year C) An internal demographics review has shown that about ten percent of the firm's employees would retire within three years
D) Worker Adjustment and Retraining Notification Act applies to the organization as it has more than hundred employees
Answer: C
Diff: 2 Page Ref: 339-340
Skill: Critical thinking
Objective: 4
AACSB: Reflective thinking skills
46) In which of the following cases is asking employees to take a leave without pay a good idea? A) The company is planning to expand its operations
B) The company is relocating abroad and needs foreign workers
C) The company needs to cut down costs for a specific period
D) The company has decided to conduct mass downsizing
Answer: C
Diff: 2 Page Ref: 340
Skill: Concept
Objective: 4
47) Firms that do not have proper documentation to fire an employee but want to end the
employment relationship, and at the same time reduce the possibility of a lawsuit, offer the employee a(n)
A) non-compete agreement
B) non-disclosure agreement
C) employment at will statement
D) release
Answer: D
Diff: 2 Page Ref: 341
Skill: Concept
Objective: 5
Trang 1248) How is orientation different from socialization?
Answer: Orientation is the process of completing new hires' employment-related paperwork, providing them with keys, identification cards, workspaces, and technology such as computers, company e-mail addresses, and telephone numbers It also includes introducing the new hires to their coworkers (who will be important to their success), and familiarizing them with their jobs and with the company's work policies and benefits
Socialization is a long-term process of planned and unplanned, formal and informal activities and experiences through which an individual acquires the attitudes, behaviors, and knowledge
needed to successfully participate as a member of an organization and learns the firm's culture Socialization helps new employees understand the values, processes, and traditions of the
company and prepares them to fit into the organization and establish productive work
relationships
Diff: 1 Page Ref: 321-323
Skill: Concept
Objective: 1
49) List and describe the six types of turnover
Answer: The six different types of turnover are voluntary, involuntary, avoidable, unavoidable, functional, and dysfunctional Voluntary turnover is when the separation occurs when an
employee chooses to leave the firm of his or her own accord Involuntary turnover is when the separation is due to the organization asking the employee to leave Functional turnover is the departure of poor performers Dysfunctional turnover is the departure of effective performers the company would have liked to retain Avoidable turnover is turnover that the employer could have prevented by addressing the cause of the turnover Unavoidable turnover is turnover that could not have been prevented by the employer
Diff: 1 Page Ref: 328-329
Skill: Concept
Objective: 2