BC-103-2015-11

thoa man cua khach hang tA chrrc/cong dan _ 44/44 co quan giri bao cao thang 6, Quy II co thuc hien viec do hrong SlJ thea man cua khach hang voi nhiSu hinh thirc khac nhau: qua internet

UBND TiNH BAc GIANG

SOKHOA HQC vA CONG NGH~

S6: AOJ/BC-KHCN

CONG HOA XA HOI. CHi;NGHiA VIET NAM.

DQc I~p - Tl}' do - H~nh phuc

Bilc Giang, ngay (J9thang 6nam 2015

BAocAo

K~t qua cong tac xay dl}'ng va ap dung h~ th6ng quan If chAt Ilf<Jngtheo

tieu chuan ISO 9001: 2008 thang 6, Quy II narn 2015 cua cac co quan

Thuc hien Cong van s6 314/SNV -CCHC ngay 02/5/2013 cua So' Noi VI) vS viec bao cao thang chuyen dS cong tac cai each hanh chinh, So'Khoa hoc va Cong nghe bao cao k€t qua xay dung, nang c~p phien ban va ap dung h~ thong quan Iy

chat luong thea tieu chuan TCVN ISO 9001: 2008 cua cac co quan hanh chinh tren dia ban tinh thang 6, Quy II nam 2015 nhir sau:

1 K~t qua thuc hi~n

1.1 K~t qua xay dung h~ th6ng quan Iy ch§t luong

_ Tinh d€n thang 6 nam 2015 co: 48/48 co quan (chiem 1000/0)da: xay dung

va ap dung H~ th6ng quan Iy ch~t Im;mg thea tieu chuAn Qu6c gia TCVN ISO

9001 :2008 (sau day vi€t t~t HTQLCL) (Chi tiit tqdphl:lll:lc 1).

1.2 Cong tac mO' rQng, cai ti~n HTQLCL

triSn nong thon, Chi Cl,lCQuan ly thi truOng, Van phong UBND tinh

_ 38/48 co quan (chi€m 79,17%) ap dl,lng HTQLCL cho toan b(>thu tl,lChanh chinh;

_ 06/48 co quan (chi€rn 12,5%) chua rna r(>ngHTQLCL cho toan b(>thu t\lC hanh chinh

(Chi ait tqdphl:l ll:lcI)

2 K~t qua ap dl}ng, duy tri HTQLCL

2.1 Cong tac gfri bao cao

- 44/48 co quan n(>pbao cao thang 6 thea quy dinh, 05/48 co quan chua n(>p bao cao

- 44/48 co quan n(>pbao cao thang 6 thea quy dinh, 05/48 co quan chua n(>p bao cao

(Chi tiit tqli Phl:l ll:lcII)

2.2 Cong tac tuan tho cac quy trinh, tho tl}Cita xay dl}'ng

_ 44/44 co quan gui bao cao Quy II da: tuan thu cac quy trinh/thu tuc da:xay

dung d~ giai quyet TTHC (Chi tiit tai Ph1;J11;JcIII).

3 K~t qua cong tac cai ti~n HTQLCL

3.1 Cong tac do lU'O'ngs,! thoa man cua khach hang (tA chrrc/cong dan)

_ 44/44 co quan giri bao cao thang 6, Quy II co thuc hien viec do hrong SlJ thea man cua khach hang voi nhiSu hinh thirc khac nhau: qua internet, phat phieu hoi KSt qua: chua co SlJphan h6i cua khach hang

(Chi tiit tai Ph1;J11;JcII)

3.2 Cong tac danh gia SI! phu hop theo TCVN ISO 9001:2008

_ 08 co quan (chiem 16,67%) da duoc Ban chi dao ISO tinh thftm dinh SlJphil hQ'Pcua HTQLCL gom: UBND huyen Yen ThS, Chi C\lCThu y, Chi C\lCDan s6

-KS hoach hoa gia dinh, UBND huyen Tan Yen, Sa xs, dung, UBND huyen Hi~p Hoa, Ban thi dua khen thuong, Ban Quan ly cac Khu cong nghiep Cac co quan nay hien dang trong qua trinh hoan thien h6 so d~ trinh Ban chi dao ISO tinh cong nhan h~ th6ng quan ly chfit lUQ'llgphil hQ'Ptieu chuftn qu6c gia TCVN ISO 9001: 2008

- 36 co quan (chiSm 75%) da: tiSn hanh tlJ cong b6 HTQLCL thea quy dinh

g6m: Thanh tra tinh, Sa NQi V\l, Sa Thong tin va truySn thong, Sa Tai nguyen va

Moi truOng, Chi C\lCBao v~ moi trucmg, UBND thanh ph6 B~c Giang, UBND huy~n Vi~t Yen, UBND huy~n L\lc Nam, UBND huy~n L\lc Ng~n, Chi C\lCQuan

ly thi trucmg, Ban Ton giao, UBND huy~n Yen Dung, Sa Giao d\lC va £)ao t~o,

UBND huy~n L~ng Giang, Chi C\lCVan thu luu tm, Chi C\lCAn toan v~ sinh thlJc

phftm, Sa Van hoa th~ thao va Du lich, Ban Dan tQc, Chi C\lCPhat tri~n Nong thon, Chi C\lCQuan ly chfit lUQ'llgnong lam va Thuy san, Sa Tai chinh, Chi C\lCKi~m lam, Sa KS ho~ch va £)c1utu, Chi C\lCThuy san, Sa Khoa hQCva Cong ngh~, Chi CI,lCTieu chuftn £)0 lUOng Chfit lUQ'llg,Sa Nong nghi~p, Sa Ngo~i V\l, Sa Cong thuong, Chi C\lCThuy lQ'i,Sa Tu phap, Sa Y tS, Sa Lao dQng thuang binh va Xa

hQi, Chi C\lC£)e diSu va PCLB, Chi C\lCLam nghi~p, Chi C\lCBao v~ thlJc V?t

3.3 Cong tac khac

Cong tac xay dvng kS ho~ch thlJc hi~n xay dlJng, duy tri, rna rQng, cai tiSn HTQLCL nam 2015: co 43/48 (chiSm 89,58%) co quan xay dlJng kS ho~ch tri~n khai HTQLCL nam 2015, con 05/48 (chiSm 10,42%) co quan chua xay dlJng kS ho~ch tri~n khai

(Chi tiit tgi ph1;J 11;JcII)

4 Thu~n19i, kh6 khan

4.1 Kh6 khan

- Lanh d~o mQt s6 co quan chua n~m b~t, chua quan tam dSn cong tac xay dlJng, ap dl,lng HTQLCL

- NhiSu co quan thuong xuyen thay d6i vi tri cong tac can bQ lam can bQ dftu m6i gay kho khan cho viec bao cao tong hQ'P va trien khai nhiem vu xay dung va

ap dung HTQLCL cua cac co quan

- MQt s6 co quan chua nghiern tuc thuc hien theo tien dQ yeu cftu tai K~ hoach

1787/KH-UBND cua Chu tich UBND tinh vS viec xay dung, ap dung HTQLCL.

4.2 Thu~n lQ'i

- Co su quan tam, chi dao sat sao cua Ban chi dao ISO tinh thong qua t6 chirc cac cuoc hQi nghj tong ket, cac khoa dao tao, kiem tra, cham diem heat dong xay dung, ap dung HTQLCL cua cac co quan

- Viec thirc hien HTQLCL cua nhieu co quan da dftn di vao nS nep va dem lai hieu qua tich C\1"Cdo lanh dao, can bo, cong chtrc da nhan thirc diroc y nghla cua vi~c ap d\lng HTQLCL vao ho~t dQng cua co quan minh

U6i vai cac co quan thuQc d6i tUQ'llgb~t bUQcap dl,mg HTQLCL:

- Nghiem tuc tuan thu HTQLCL da xay d\ffig, thuOng xuyen ra soat dS cai ti~n h~ th6ng HTQLCL

- Co quan da co Quy~t dinh cua Chu tich UBND tinh, dS nghi gui Ban t\1" cong b6 HTQLCL vS Sa Khoa hQCva Cong ngh~ - co quan thucmg tf\l"CBan chi d~o ISO tinh

- Can cu nQi dung, tiSn dQ yeu cftu cua KS hOlilCh1787/KH-UBND cua Chu tich UBND tinh, kip thai xay dvng kS hOlilchva hoan thanh cong tac xay dvng, cong b6 HTQLCL phil hQ'Pvai TCVN ISO 9001: 2008

- Th\1"chi~n nQp bao cao dfty du nQi dung va dung thai gian theo quy dinh

us nghi Sa NQi V\l t6ng hQ'P,dS nghi UBND tinh phe binh cac co quan chua nghiem tuc th\1"chi~n gui bao cao

Tren day la bao cao thang 6, Quy II nam 2015 vS kSt qua xay dvng va ap d\lng h~ th6ng quan ly chftt lUQ'llgtheo tieu chu~n TCVN ISO 9001 :2008 cua cac

co quan, kinh gui SaNQi V\lxem xet, t6ng hQ'P.I

NO'in"~n:

- Lu'u: VT, TDe.

Ban i1irn lir:

- So' NQi VI,!(bao cao);

- Cae eo quan thea phI,! Il,!e eua bao cao;

- Lanh d<;loSo' KHCN;

- TDC, TTTH.

Nguy~n Due Kien

iJ:~~~u ~ Phy lye I ,

(, 1100~9~ ~ JfJJIBC-KHCNngay "1612015 cuaSaKlwa hQCva Clingng~)

ONG NGHE ;;;

+

Xay dung Mo- rqng, hi~n t1}'

HTQLCL

HTQLCL theo KH Ghi chu

1787

1. VP UBND tinh BAc Giang x khongco

-TTHC

-5

17 Sa Thong tin va truyen thong x x x

HTQLCL

23

-24 Sa Lao dong thuong binh va XH x x x

25 Sa Van hoa Th~ thao va Du lich x x x

29 Ban Quan ly du an cac KCN x - - ~~dmthoc bientt.r ~

a:qs

hlHIQLCL

31 Chi cue Tieu chuan Do hrong CL x x x

37 Chi cue phat trien nong thon x khongco x

TTHC

41 Chi cue Quan ly Chat IUQ'ngNong

lam Thuy san

HTQLCL

43 Chi cue An toan v~ sinh thuc pham x x x

44 Chi cue Quan ly thi tnrong x khongco x

TTHC

45 Chi C\lC phong chong t~ nan xa hoi x -

rnc6QD~

47 Ban Thi dua khen thuong _

- - rll)1,~thoc bien. . ur ~ a:qsdua

hlHIQLCL

Ghi chu: "x" da thirc hien, con hieu hrc

"_,, chua thirc hi~n, hSt hi~u Ivc

.

~""~~u~ nh sach cac CO'quan I~p k~ hoach, gfri bao cao

-o~ SO~ thang 6, Quy II nam2015

~~~ ftfi§, f610JIBC-KHCN ngay OJ1 6120J5cuaSaKhoa h9Cva C6ng ngh¢)

VA <:

~.~NG NGH~, , -5J

thoa man

nam khach

thang 6 QuyII

Phu luc II

35 Chi C\)CKi~m Him x x x x

41 ChiC\)CQuan Iy Chftt hrong Nang Lam Thuy san x x x x

42 Chi C\)CDan s6 _ K~ hoach h6a gia dinh x x x

Ghi chu: "x" da thirc hien

"_,, chua thuc hien

Ph1} l1}c III

, ~~\ CHU ~ ,.".

~ th&SJBao _ s6-/OJ/BC-KHCNngay og/ 6/2015 cua SaKhoa h9C va C6ng ngh¢)

Io KHOA, H9C )~

~"0CONG NGHE / ~j,

dung ISO da thlfe hi~n so vOl quy

ap dung cua he th6ng quan Iyeh§t hrong

TAngs6 dung quytrinh/thu dung quytuan tho

tl}e trinh/thu

tue

1 VP UBND tinh Bic Giang Khong co TTHC

2 UBND huyen Lc;mg_Giang 326 1629 1629 0

.,

J

8 UBND thanh pho B~c Giang 25 1352 1352 0

(co ly do)

17 SaThong tin va truyen thong 04 14 14 0

_J

24 Sa Lao dQng thuO'ng binh va xa hQi 95 3143 3143 0

25 Sa Van hoa Th~ thao va Ou Iich 4 60 60 0

27 Sa K~ hO<;l.ch va D~utu 201 255 255 0

29 Ban QucinIyd\l' an cae KCN 14 80 80 0

30 Sa Ngoai VI,I 13 6 6 0

37 Chi CI,ICphat trien n6ng th6n Kh6ng coTTH C

41 Chi C\lCQuan 1yChat luong N6ng

Lim Thuy san

42 Chi C\lCdan s6 va KHH GD Kh6ng coTTH C

43 Chi C\lCAn toan v~ sinh thuc pharn 7 16 16 0

44 Chi C\lCQL thi tnrong Kh6ng coTTH C

45 Chi C\lCphong chongt~nan xa hQi 9 -

-Ghi chit: "K": khong bao cao

"_,, Bao cao nhung khong co s6 lieu

Phu lue VI

'% )0,

~~ONG NGH~,.", ~

dung ISO dii tlnrc hi~n so vOi quy

saTTHC djnh trong cac quy trinh/thu tuc

ap dung cua he th&ng quan Iych§t luO'ng

? ~ dung quy tufin tho

Tong so trinh/thii dung quy

t1}c trinh/thu

tuc

1 VP UBND tinh B~e Giang Khong co TTHC

")

UBND huyen L~1l1gGiang 326 6069 6069 0

- ,

oJ

8 UBND thanh ph6 Bac Giang 25 3996 3996 0

(co ly do)

17 Sa Thong tin va truyen thong 03 44 44 0

,'" Sa Giao thong V~n tai 13

-24 Sa Lao dQng thuang binh va xa hQi 95 9773 9773 0

25 S6' Van hoa Th~ thao va Du Ijch 4 160 160 0

29 Ban Quan ly dv an cae KeN 14 138 138 0

30 Sa Ngoai vu 13 15 15 0

"'j Chi cue Bao ve moi tnrong - -

-_)~

41 Chi CI,lC Quan ly Chat luong Nang

Lam Thuy san

42 Chi C\lC dan s6 va KHHGD Khong co TTH C

44 Chi C\lC QL thi tnrong Khong co TTHC

45 Chi cue phong chongt~ nan xii hoi 9 -

-Chi chu: "K": khong bao cao

"_,, Bao cao nhung khong co s6 lieu