Session Objective Understand the growing need for better project management Explain what a project is, provide examples of projects, list various attributes of Explain what a proje
Trang 1Welcome to PMP Exam Preparation
Introduction
Trang 3Project Management Institute
Building Professional in Project Management
Project Management Institute
Established in 1969 and headquartered outside Philadelphia, Pennsylvania
USA ,the Project Management Institute (PMI) is the world’s leading
non-for-project management professional association with over 200,000 members
and 180,000 PMP’s worldwide.
®
Trang 4PMP EXAM???????
1) How should I apply?
I am Confused
1) How should I apply?
2) I don’t know If I am eligible?
3) What kind of questions we get in exams?
4) My friends told me it is really tough?
5) I am from a construction industry and there are people from IT in
my class how will put learning’s back to my work place
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my class how will put learning’s back to my work place
®
Trang 5Training & Exam Details
Refer Flowchart
Refer Flowchart
Trang 6Types of Questions
Situational Questions
Situational Questions
Questions with two or more right answers
Questions with extraneous information
Out of the blue questions
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Questions where understanding is important
Questions with new approach to known topic.
Trang 7Ground rules for this training program
On Time all the Time
On Time all the Time
Tolerance Limit - 10 Minutes / 80% of the class strength
Interactive Class
Everyone has to participate
No Criticism
Bring Highlighter
Keep an open mind & do not always link the concepts with your job
Should complete the given exam in the class/by next class
Trang 8The Project Management Framework
Section I
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Trang 9The Project Management Framework
Trang 10The Project Management Framework
CHAPTER 1
Introduction
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Trang 11Session Objective
Understand the growing need for better project management
Explain what a project is, provide examples of projects, list various attributes of
Explain what a project is, provide examples of projects, list various attributes of
projects, and describe the triple constraint of projects
Describe project management and discuss key elements of the project management
framework, including project stakeholders, the project management knowledge areas,
common tools and techniques, and project success
Discuss the relationship between project, program, and portfolio management and
the contributions they each make to enterprise success
Understand the role of the project manager by describing what project managers do,
what skills they need, and what the career field is like for information technology
what skills they need, and what the career field is like for information technology
project managers
Describe the project management profession, including its history, the role of
professional organizations like the Project Management Institute, the importance of
certification and ethics, and the advancement of project management software
Trang 12 Many organizations today have a new or renewed interest in
project management.
The U.S spends $2.3 trillion on projects every year, or one-quarter of its gross
domestic product, and the world as a whole spends nearly $10 trillion of its
$40.7 gross product on projects of all kinds.*
In 2003, the average senior project manager in the U.S earned almost
$90,000 per year, and the average project management office director earned more than the average chief information officer ($118,633 vs $103,925).**
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more than the average chief information officer ($118,633 vs $103,925).**
Project management certification is popular worldwide
*PMI, Inc., The PMI Project Management Fact Book, Second Edition, 2001.
**PMI, Inc., Project Management Salary Survey, Third Edition, 2003.
Trang 13Trying to manage a project without project management is like trying to play a football game without a game
plan
K Tate
Trang 14Advantages of Using Formal Project Management
Better control of financial, physical, and human resources
Improved customer relations
Improved customer relations
Shorter development times
Lower costs
Higher quality and increased reliability
Higher profit margins
Improved productivity
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Improved productivity
Better internal coordination
Higher worker morale (less stress)
Trang 151.1 What is a Project ?
A Project is a temporary endeavor undertaken to create a unique,
A Project is a temporary endeavor undertaken to create a unique,
product, service, or result.
Temporary endeavor with a beginning and an end.
Creates unique product, service or result.
Is Progressively Elaborated.
Distinguishing characteristics of each unique project will be
Distinguishing characteristics of each unique project will be progressively detailed as the project is better understood.
Trang 16Project Attributes
A project:
Has a unique purpose
Has a unique purpose
Is temporary
Is developed using progressive elaboration
Requires resources, often from various areas
Should have a primary customer or sponsor
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Should have a primary customer or sponsor
The project sponsor usually provides the direction and funding
for the project
Involves uncertainty
Trang 171.2 Project vs Operational Work
• To attain its objectives and terminate
Projects
• To sustain the business
Operations
• To attain its objectives and terminate
• Create own character, organization, and goals
• Catalyst for change
• Unique product or services
• Heterogeneous teams
• Start and end date
• Producing a News letter
Examples
• To sustain the business
• Semi permanent charter, organization, and goals
• Maintain status quo
• Standard product or services
• Homogeneous teams
• Ongoing
• Responding to customers requests
Examples
• Producing a News letter
• Writing and publishing a book
• Implementing a LAN
• Hiring a sales man
• Arrange for a conference
• Opening for a new shop
• Producing the annual report
• Responding to customers requests
• Writing a letter to a Prospect
• Hooking up a Printer to a computer
• Meeting with an employee
• Attending a conference
• Opening the shop
• Writing a progress update memo
Trang 181.3 Projects and Strategic Planning
Projects are means of organizing activities that cannot be addressed
within the organizations normal operational limits.
Projects are typically authorized as a result of one or more of the
following strategic considerations:
A Market Demand & Organizational Need
Trang 191.4 What is Project Management?
The application of knowledge, skills, tools and technique to project
activities to meet project requirements
Project Management is accomplished through the application and
integration of the processes such as
Trang 20 Establishing clear and achievable objectives.
Balancing the competing demand of quality, scope, time and cost.
Adapting the specifications, plans, and approach to the different concerns and
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Adapting the specifications, plans, and approach to the different concerns and
expectations of the various stakeholders
Project managers strive to meet the triple constraint by balancing
project scope, time, and cost goals
Trang 21Triple Constraints
Trang 22The Triple Constraint
Every project is constrained in different ways by its:
Every project is constrained in different ways by its:
Scope: What work will be done as part of the project? What
unique product, service, or result does the customer or sponsor expect from the project?
Time: How long should it take to complete the project? What is
the project’s schedule?
Cost: What should it cost to complete the project? What is the
Trang 23More on the Triple Constraint
It may be good enough to hit the target, or range of triple
constraint goals, but not the bull’s-eye.
It’s important to determine which aspects of the triple constraint
are the most important.
The “quadruple constraint” includes quality as well as scope,
time, and cost.
Trang 24Project Management Framework
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Trang 25Project Management Knowledge Areas
Four core knowledge areas lead to specific project objectives.
Four core knowledge areas lead to specific project objectives.
Project scope management involves defining and managing all the work required
to complete the project successfully.
Project time management includes estimating how long it will take to complete the
work, developing an acceptable project schedule, and ensuring timely completion
of the project.
Project cost management consists of preparing and managing the budget for the
Project cost management consists of preparing and managing the budget for the
project.
Project quality management ensures that the project will satisfy the stated or
implied needs for which it was undertaken.
Trang 26Project Management Knowledge Areas
(continued)
Four facilitating knowledge areas are the means through which the
Four facilitating knowledge areas are the means through which the
project objectives are achieved
Project human resource management is concerned with making effective use
of the people involved with the project.
Project communications management involves generating, collecting,
disseminating, and storing project information.
Project risk management includes identifying, analyzing, and responding to
risks related to the project.
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Project procurement management involves acquiring or procuring goods and
services for a project from outside the performing organization.
One knowledge area (project integration management) affects and is
affected by all of the other knowledge areas.
All knowledge areas are important!
Trang 27Project Management Tools and Techniques
Project management tools and techniques assist project managers
Project management tools and techniques assist project managers
and their teams in various aspects of project management.
Note that a tool or technique is more than just a software package.
Specific tools and techniques include:
Project charters, scope statements, and WBS (scope)
Gantt charts, network diagrams, critical path analyses (time)
Net present value, cost estimates, and earned value management (cost)
Trang 28Super Tools
“Super tools” are those tools that have high use and high
potential for improving project success, such as:
Software for task scheduling (such as project management software)
Scope statements
Requirements analyses
Lessons-learned reports
Tools already extensively used that have been found to
improve project importance include:
Trang 29Why the Improvements?
“The reasons for the increase in successful projects vary First, the
average cost of a project has been more than cut in half Better tools
have been created to monitor and control progress and better
skilled project managers with better management processes are
being used The fact that there are processes is significant in itself.”*
*The Standish Group, “CHAOS 2001: A Recipe for Success” (2001).
Trang 30Project Success
There are different ways to define project success:
There are different ways to define project success:
The project met scope, time, and cost goals.
The project satisfied the customer/sponsor.
The project produced the desired results.
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Trang 31Relationships Among Project Management, Program
Management and Portfolio Management
Program Management
Program Management
Portfolio Management
Projects and Strategic Planning
Project Management Office
Trang 32What is a Program?
A program is:
“a group of related projects managed in a coordinated way to obtain
“a group of related projects managed in a coordinated way to obtain
benefits and control not available from managing them individually.”*
A program manager provides leadership and direction for the project
managers heading the projects within the program.
Trang 33Portfolios and Portfolio Management
A portfolio is a collection of projects or programs and other
work that are grouped together to facilitate effective
management of that work to meet strategic business
objectives.
Portfolio managers help their organizations make wise
investment decisions by helping to select and analyze
projects from a strategic perspective
projects from a strategic perspective
The projects or programs in the portfolio may not necessarily be interdependent or directly related.
Trang 34Project Management Compared to Project Portfolio Management
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Trang 35Projects Programs Portfolios
Scope Projects have defined
objectives Scope is
Have a larger scope and provide more significant
Portfolios have a business scope that
Comparative Overview of Project, Program , and Portfolio Management
objectives Scope is progressively elaborated throughout the life cycle
provide more significant benefits
business scope that changes with the strategic goals of the org
Change Project managers expect
change and implement processes to keep change managed and controlled
The program manager must expect change from inside and outside the program and be prepared to manage it
Portfolio managers continually monitor changes in the broad environment
Planning Project manages
progressively elaborate high level information into detailed plans throughout the project life cycle
Program managers develop the overall program plan and create high level plans to guide detailed planning at the end of the component
Portfolio manages create and maintain necessary processes and
communication relative
to the aggregate portfolio
Trang 36Projects Programs Portfolios
Management Project managers
manage the project team
to meet the project
Program managers manage the program staff and the project managers
Portfolio managers may manage or coordinate portfolio management
to meet the project objectives
and the project managers
; they provide vision and overall leadership
portfolio management staff
Success Success is measured by
product and project quality , timelines , budget compliance, and degree of customer satisfaction
Success is measured by the degree to which the program satisfies the needs and benefits for which it was undertaken
Success is measured in terms of aggregate performance of portfolio components
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satisfaction
Monitoring Project managers monitor
and control the work of producing the products , services , results that the project was undertaken to produce
Program managers monitor the progress of program components to ensure the overall goals , schedules, budget&
benefits of the program will be met
Portfolio managers monitor aggregate performance and value indicators
Trang 371.3 Projects and Strategic Planning
Projects are means of organizing activities that cannot be
addressed within the organizations normal operational limits.
Projects are typically authorized as a result of one or more of
the following strategic considerations:
A Market Demand & Organizational Need
A Customer Request
A Customer Request
A Technological Advancement
A Legal Requirement
Trang 38 Projects are frequently divided into more
Subprojects
manageable components or subprojects.
Subproject are often contracted to an external enterprise or to
another functional unit in the performing organization.
Sub projects can be referred to as projects and managed as
such.
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such.
Trang 39Project Management Office (PMO)
A department that centralizes the management of projects A
A department that centralizes the management of projects A
PMO usually takes one of three roles:
Project Support: Provide project management guidance to project
managers in business units.
Project Management Process/Methodology: Develop and
implement a consistent and standardized process.
Training: Conduct training programs or collect requirements for an
outside company.
Trang 40Primary Function of PMO
A Primary function of PMO is to support project managers in a variety
of ways which may include, but are not limited to :
of ways which may include, but are not limited to :
Managing shared resources across all the projects administered by the PMO
Identifying and developing project management methodology, practices &
standards
Coaching, mentoring , training and oversight
Monitoring compliance with project management standard policies, procedures , and templates via project audits
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and templates via project audits
Developing and managing project policies, procedures, templates, and other
shared documentation ( organizational process assets); and
Co coordinating communication across projects