Topic 00 introduction study guide of BMIT5103 course

VietJet Aviation Joint Stock Company is an international lowcost airline from Vietnam.It is a Low Cost Carrier (LCC) It was the first privately owned newage airline to beestablished in Vietnam, being granted its initial approval to operate by the VietnameseMinister of Finance in November 2007. Despite its rapid growth and wide appeal, Vietjet Air still encountered a lot of problems.The first problem is safety. Some accidents do happen. There has always been greatcooperation among all the industry’s stakeholders in efforts to make flying ever safer. Wewill honor the memories of those involved by redoubling our efforts on safety. Thesecond one is the passenger experience. Most of the flights are delayed but not cancelledor occurring serious problems so customers do not receive any pension except for theannouncement of the new takeoff time. The final one is the environment. Any business isexpected to be sustainable. But it is particularly challenging for airlines that burn fuel topropel their aircraft. Nonetheless, the industry (not just airlines but the whole valuechain) has committed to some very ambitious goals. There are some alternative solutions to solve these problems. Firstly, we are calling ongovernments to look even more broadly and develop an international protocol to managethe design, manufacture and deployment of weapons with antiaircraft capability. Wehave the safety tool to predict and reduce the risks by governments, airports and airnavigation service providers have data. Secondly, Vietjet Air can find a framework onwhich to share the crucial data among all those involved in the passenger’s travel. Asmarter approach to security that is informed by what we know about the traveler. Finally,Vietjet Air is working on worldwide so that airlines can land in a continuous descent andis asking governments for a global mandatory carbon offset scheme. Finally, these are some recommendations that our group gives to Airbnb. Firstly, weshould lower the total amount of delayed flights in the short period of time, and also limitthe times one flight has been delayed to be not continuously. Besides, we can activelyoffer compensation for customers when problems occur and build customer database interm of regular consumers and frequent consumers in order to providing prioritycustomer care. Image of page 3

BMIT5103

INTRODUCTION & STUDY GUIDE

BMIT5103 Course Information Technology for Managers

Dr Huy Nguyen

• Introduction

• Study guide

• Introduction

• Study guide

1 Enhance students’ understanding and knowledge on organisation and management, elements and infrastructure of Information Technology (IT), Information Systems (IS), types of computer-based

IS, and Organisational IS used in organisational management;

2 Take a practical, managerial-oriented approach, demonstrating that

IT can be provided not only by IS departments, but by end users and vendors as well;

3 Highlight the concepts of knowledge management for building an effective IS for digital firm.

• Context:

- Many business organisations rely on Information Technology (IT) inproviding them with strategic advantage by facilitating problem solving,increasing productivity and quality, increasing speed, improvingcustomer service, enhancing communication and collaboration, andenabling business process engineering

DESCRIPTION (cont.)

• Key contents:

- Overview of IT in organisations and explain information technology in thecontext of organisations and their use of it, focus on business pressures andthe strategies used to counter them, especially through the use of web-based strategic information systems;

- IT infrastructure with data management and network computing forcollaboration;

- Web revolution on electronic commerce and business, and many recentinnovations in computing;

- Organisational applications from transaction processing to intelligence basedprocessing for organisational purposes;

- Managerial and Decision Support Systems using IT to support knowledgemanagement and decision-making;

- Implementing and managing IT by usage of IT for strategic advantage, theissues involved with developing, managing, implementing, evaluating,constructing, and maintaining information systems;

- Management of IT resources and IT security

LEARNING OUTCOMES

1 Describe the importance of IT in organisation to thrive in the new knowledge economy;

2 Integrate the use of IT for sustaining competitive advantage;

3 Illustrate the importance of global competition, partnerships, and trading;

4 Evaluate appropriate electronic strategies (e-strategies) as innovative solutions in deriving new business models;

5 Discuss the computer and IT security issues at the personal, organisational, and global levels.

- Efraim Turban, Linda Volonino (2011), Information Technology for

edition), John Wiley & Sons

- Kenneth Laudon, Jane Laudon (2012), Management Information

Systems - Managing the Digital Firm (12 th edition), Prentice Hall

- Effy Oz (2009), Management Information Systems (6 th edition),

Thompson

MIND MAP OF CONTENT

• Topic 1:

- Provide an overview of IT in the organization;

- Explain IT in the context of organisations and their use of it;

- Focus on business pressures and the strategies used to counter them, especially through the use of Web-based strategic information systems.

- Focus on the concept of supply chains and enterprise systems;

- Describe types of interorganisational systems, virtual corporations and global information system.

• Topic 5:

- Provide an excellent understanding of why knowledge management isimportant to all sizes of businesses, explaining both the benefits and thedrawbacks;

- Discuss the corporate performance management and businessintelligence with strong emphasis on the use of IT in managerial decision-making

• Topic 6:

- Discuss IT strategic alignment and IT planning;

- Examine the concept of IT economics focusing on evaluating the costs,benefits, and other economic aspects of IT;

• Structure:

- Assignment: 60 %

• Marking schema as described in the requirements;

• Prepared by a group of 3 students maximum

- Final exam: 40 %

• Part A: 40 pts;

• Part B: 60 pts

• Format:

- Assignment (100 pts): See in the document provided by the facilitator;

- Final exam (100 pts): 3 hrs, 2 parts, part A: 2 questions & part B: 3 / 5questions

• Requirements:

- Assignment: See in the document provided by the facilitator;

- Final exam: Questions are taken from the text book (study questions)

• Introduction

• Study guide

• Introduction

• Study guide

Topic 05: Managerial and Decision Support Systems 06

STRUCTURE OF TOPICS

Study guide

Learning outcomes

Topics introduction

Main content

Content summary

• Learning outcomes: Outline the specific tasks to be accomplished;

• Topics introduction: Briefly explain what the topic touches on so as to provide a general interpretative framework for understanding the topic content;

TOPIC 01

“IT in Organisation”

• Learning outcomes:

1 Describe the characteristics of the digital economy and e-business;

2 Explain the pressures in the business environment, and the criticalresponse activities that organisations take to counter the pressures;

3 Discuss the developments and trends of IT;

4 Describe major categories of systems that support businesstransaction processing, and various groups of people and their tasks;

5 Describe how IT supports of Supply Chains and Enterprise Systems

TOPIC 02

“IT Infrastructure”

• Learning outcomes:

1 Explain the significance of data management;

2 Discuss the data life cycle process;

3 Explain network computing;

4 Relate to the discovery, communication, and collaboration capabilities

of Internet applications

TOPIC 03

“Web Revolution”

• Learning outcomes:

1 Define electronic commerce;

2 Describe electronic major mechanisms;

3 Discuss common e-commerce applications and some major supportservices;

4 Explain wireless mobile computing and commerce;

5 Discuss location-based commerce and pervasive computing

TOPIC 04

“Organisational Applications”

• Learning outcomes:

1 Discuss how IT supports customer relationship management;

2 Discuss how various support systems in an organisation areintegrated;

3 Explain some major problems of implementing supply chain and someinnovative solutions;

4 Explain business process management and how to enhanceeffectiveness;

5 Discuss the strategic benefits of information in large scale informationsystem deployments

TOPIC 05

“Managerial and Decision Support Systems”

• Learning outcomes:

1 Describe the different types of knowledge;

2 Explain the approaches to knowledge management;

3 Discuss the technologies that can be utilised in the knowledgemanagement system;

4 Describe the drivers for business intelligence initiatives and thebenefits;

5 Explain the data visualisation, geographical information systems andvirtual reality;

6 Describe decision support and their benefits;

7 Describe artificial intelligence and expert system

2 Discuss the importance of strategic IT planning;

3 Identify the major aspects of IT economics;

4 Describe ways to evaluate and justify IT investments;

5 Describe the process of IT systems acquisition;

6 Explain the various options for acquiring and implementing ITapplications;

7 Identify IS vulnerability and threats;

LEARNING SUPPORT

• Seminars:

- 7 seminars (3 hrs per seminar);

- Notice date & location of the seminars;

- Notice contact infos of your facilitator & your working group

• Discussion & participation:

- Online discussions in myVLE with your facilitator & coursemates willenhance your course content understanding, help you to do theassisgnments & prepare for the exam

• Feedback & input from your facilitator:

- Do not hesitate to contact your facilitator & discuss with yourcoursemates during working activities & assignments;

- Be aware of all requirements for succesful completion of the course

• Tan Sri Dr Abdullah Sanusi (TSDAS) Digital Library:

- Comprehensive digital library for references;

- Available databases for assigned readings & activities of the course:InfoTrac, ProQuest & EBSCO

STUDY TIPS

• Time commitments for study: 8 - 9 study hrs per topic;

• Study strategy:

- Read the Study guide thoroughly;

- Look through the list of topics covered & try to examine each topic in relation toother topics;

- Organise a study schedule & take note of the amount of time you spend on eachtopic as well as the dates for submission of assignments, seminars & examination;

- Stick to your study schedule by:

 Complete all assigned readings & go through as many supplementary texts as possible to get a broader understanding of the course content;

 Go through all the activities & study questions to better understand the various concepts & facts presented in a topic;

THANK YOU FOR YOUR ATTENTION !

NEXT TOPIC: IT IN ORGANISATION