The intent of an ERP enterprise resource planning system is to provide a single software application for revenue, expenditures, conversion, and administrative processes.. The intent of a
Trang 1ACCOUNTING INFORMATION SYSTEMS
CONTROLS AND PROCESSES
TURNER / WEICKGENANNT
CHAPTER 15: IT Infrastructure for E-Business
TEST BANK – CHAPTER 15 – TRUE / FALSE
1 The intent of an ERP (enterprise resource planning) system is to provide a single
software application for revenue, expenditures, conversion, and administrative processes
2 The intent of an ERP (enterprise resource planning) system is to provide a sales
and inventory software application that will interact with the general ledger software with its sales and inventory transactions
3 An enterprise resource planning (ERP) system integrates all business processes
and functions into a single software system using a single database
4 An enterprise resource planning (ERP) system would update accounts receivable
and inventory when purchased goods are received from a vendor
5 An enterprise resource planning (ERP) system allows a sales representative to
provide the date that inventory for sale will be received from a vendor to a customer upon order placement
6 Manufacturing resource planning software systems are outgrowths of the ERP
concept
7 ERP applications use modules such as financial, human resources, data
warehouse, and analytics
8 ERP data is stored in both financial and operational databases
9 The data warehouse is up dated as transactions are processed
10 Today’s ERP systems can be traced back to the first generation of materials
requirements planning software
11 Early MRP applications utilized sales forecasts to compute material requirements
for production
12 The purpose of MRP II was to integrate manufacturing, engineering, marketing,
Trang 213 SAP R/3 had tremendous growth due to the use of closed architecture and
client-server hardware compatibility
14 Y2K compatibility issues arose because computers kept dates in mm/dd/yy type
formats
15 MRP II has additional modules including customer relationship management and
supply chain management for enhanced e-commerce transactions
16 MRP II systems let vendors track customer inventory levels and trigger inventory
shipments when prearranged levels are met
17 Spending for ERP and ERP II systems has been consistently growing since the
mid 1990s and the Y2K events
18 The financial module of an ERP such as SAP might contain such components as
financial accounting, management accounting, corporate governance, and
inventory
19 The production development module of an ERP such as SAP might contain such
components as production planning, manufacturing execution, operations
analysis, and enterprise asset management
20 ERP systems such as SAP normally batch their financial transactions for
processing due to the large amounts of data
21 ERP systems such as SAP normally post their financial transactions in real-time
for current information through all of the appropriate modules
22 Management must examine feedback from the ERP system to assist in the
proper management and control of operations and financial conditions
23 Supply Chain Management integrates supply and demand management within
and across companies
24 Processes in supply chain management involve trading processes from a supplier
to a business only
25 Sales and service is a term for software solutions that help businesses manage
customer relationships in an organized way
Trang 327 CRM success depends entirely on the implementation of the software package
designed for customer relationship support
28 Tier one includes software often used by large, multinational corporations
29 Tier two describes software used by midsize businesses and organizations
30 Tier one describes software used by midsize businesses and organizations
31 Tier two includes software often used by large, multinational corporations
32 Peoplesoft uses the terms “back office” in reference to managerial functions and
“front office” in reference to customer and sales functions
33 mySAP was the first “pure Internet” architecture, with no programming code
residing on the client computer
34 The strength of SAP is the human resources aspects of an organization
35 The strength of Peoplesoft is the human resources aspects of an organization
36 The best fit software is usually defined by the client’s hardware and intranet
structure
37 When ERP implementation is started all of the legacy system must be replaced
for proper operation
38 Best of breed means picking the best ERP software on the market for the
particular type of business or organization
39 Business process reengineering (BPR) is the purposeful and organized changing
of business processes to make them more efficient
40 Business process reengineering means tailoring both the business process to IT
and the IT process to the business process for best functionality and processing
41 Customizing an ERP system is recommended wherever the business has an
existing process to accomplish a goal and that process is not compatible with the ERP system
42 Customizing an ERP system should be limited due to cost and upgrading to the
system in the future
Trang 443 ERP implementation costs are kept to a minimum by retaining the legacy
computer hardware and operating systems
44 Due to the integration of design, ERP systems do not require extensive testing if
implementation does not entail best of breed or legacy modules
45 Because the ERP system will cleanse and correct data errors while importing
legacy data into its RDBMS, a minimum of time, effort, and dollars will be spent
on data conversion
46 Training of employees will be minimal due to BPR and system’s integration
47 The big bang theory is the easiest to implement since the switch from the legacy
system to the ERP system is done on a single date throughout the organization
48 The big bang theory of implementation is preferred due to the limited problems
51 The real-time nature of processing decreases the total processing time and
allows more immediate feedback to management
52 The real-time nature of processing increases the total processing time and
precludes immediate feedback to management
53 ERP systems are built to interact with the IT systems of trading partners such as
customers and suppliers
54 ERP systems can grow with the business
55 ERP implementation regarding IT infrastructure benefits include building business
flexibility for current and future changes
56 The integration of an ERP system compensates for its scope, size, and
complexity to make implementation less risky than most IT systems
Trang 557 Since the sale of goods in an ERP system may automatically trigger more
production, which in turn would trigger the purchase of raw materials there is a significant need to ensure that these integrated processes are triggered at the correct time and in the correct amounts
58 Since ERP systems are modular the risks of implementation enterprise-wide are
minimized
59 Within an ERP system unauthorized access to a purchase module could trigger a
related unauthorized payment within accounts payable
60 Based on each employee’s ID and password, audit trails can be constructed and
reports generated to identify the employees who initiated or conducted specific transactions or tasks
61 Due to their level of integration, ERP systems have difficulties in properly
segregating duties
62 The ERP system can incorporate a matrix of tasks that are compatible
Trang 6ANSWERS TO TEST BANK - CHAPTER 15 - TRUE/FALSE:
Trang 7TEST BANK – CHAPTER 15 – MULTIPLE CHOICE
63 Select the true statement from those provided below
A An ERP system is designed to interact with a stand-alone sales and
inventory application to create general ledger information
B An ERP system is designed to be a stand-alone software application to
accomplish revenue, expenditures, conversion, and administrative
processes
C An ERP system will accomplish e-commerce but relies on other software
applications for the accomplishment of e-business transactions
D An ERP system will not collect, process, store, and report the data resulting
from e-business transactions
64 An ERP system uses:
A one database for each module associated with the organization – sales,
inventory, human resources, etc
B one database for manufacturing, one database for sales, one database for
administrative, and one database for design and research
C one database which contains all data items associated with the
organization
D relational databases for interactive queries between modules and
departments
65 An enterprise resource planning (ERP) system would:
A update both accounts receivable and inventory when purchased goods are
received from a vendor
B update both accounts payable and accounts receivable when inventory
purchased from a vendor is received
C update both accounts payable and sales when purchased goods are
received from a vendor
D update both accounts payable and inventory when purchased goods are
received from a vendor
66 An enterprise resource planning (ERP) system allows a sales representative to
provide a customer with all of the following information except:
A is the product in stock?
B what is the price of the product?
C what is the cost of the product?
D when will it be shipped?
Trang 867 MRP applications are:
A management resource programs
B manufacturing resources planning software systems
C management reporting programs
D manufacturing reporting programs
68 ERP modules include all except:
A financial
B operational database
C sales and services
D product development and manufacturing
69 Within an ERP program:
A the operational database contains five to ten years of transaction histories
B the data warehouse is updated as daily transactions are recorded
C the data warehouse contains five to ten years of transaction histories
D the data warehouse information is available to sales personnel for customer
histories
70 Interfaces between modules of ERP systems would be accepted for all of the
following except:
A sales and inventory
B sales and human resources
C sales and accounts receivable
D sales and manufacturing
71 Material requirements planning (MRP) software:
1 calculated raw materials quantities needed for manufacturing
2 calculated lead times on raw materials orders
3 calculated material needs on accounts payable data
Trang 973 SAP R/3:
A operates on a mainframe environment with closed architecture
B operates on a client-server environment with open architecture
C operates on a client-server environment with closed architecture
D operates on a mainframe environment with open architecture
74 Y2K compatibility issues arose because:
A older computer systems recorded dates in mm/dd/yyyy formats and
memory for these was expense
B older computer systems recorded dates in mm/dd/yyyy formats and
memory in older systems was unreliable
C old computer systems kept dates in mm/dd/yy formats
D memory in older systems would fail when challenged with a mm/dd/yy
formatted date
75 Select the correct statement from those provided below
A MRP II allows interaction between suppliers and their customers via the
internet or other electronic means
B While MRP II provides automatic inventory reordering, it does not allow
suppliers to see customer inventory levels
C MRP II systems preclude e-commerce and e-business transactions due to
internal security measures to protect data
D To increase operational response times, MRP II systems utilize operational
databases but not data warehouses
76 Reasons to upgrade ERP systems since the initial implementation include all of
the following except:
A Y2K compliance concerns
B the need for better customer service
C multi-national sites of operation
D compliance with the Sarbanes-Oxley Act
77 The financial module of an ERP such as SAP would include all of the following
Trang 1078 The sales and services module of an ERP such as SAP would include all of the
following components except:
A sales order management
B inventory
C professional services delivery
D incentive and commissions management
79 The financials module of an ERP system such as SAP would include all of the
following except:
A accounts payable
B statement of cash flows
C accounts receivable
D All of the above, A, B, and C, would be in the financials module of an ERP
program such as SAP
80 Management would use the _ module for feedback from the ERP
system to assist in the proper management and control of operations
A financials
B corporate services
C analytics
D human capital management
81 To employ analytical processes on the organization’s data:
A data mining is performed on the operational database
B data is uploaded to the analytics module’s database
C data mining is performed on the data warehouse
D data is uploaded to the financials module’s database
82 Supply chain management is:
1 the management and control of all materials
2 the management and control of all funds related to purchasing
3 the management of information related to the logistics process
4 limited to the flow of materials from vendors into the production cycle
A 1, 2, 3, and 4 are all correct
B 1, 2, and 3 are correct
C 1, 2, and 4 are correct
D 1, 3, and 4 are correct
Trang 1183 Processes in supply chain management:
1 involve trading processes from a supplier to the business
2 involve trading processes from the business to a customer
3 involve trading between the business and other intermediaries
4 do not include any transactions once raw materials are put into production
A 1, 2, 3, and 4 are all correct
B 1, 2, and 4 are correct
C 1, 2, and 3 are correct
D 1, 3, and 4 are correct
84 The term for software solutions that help businesses manage customer
relationships in an organized way is:
A sales and service
B customer relationship management
C corporate services
D human capital resources
85 Critical factors of CRM success include:
A successful software implementation and effective employee utilization
B effective use of the analytics module’s data
C the effective use by employees of the sales and services module’s data
D All of the above, A, B, and C, are correct
86 The two tiers of ERP systems are:
A the internal tier and external tier
B the vendor & customer tier and the employee tier
C the large, multinational corporation tier and the midsize business tier
D the acquisitions tier and the sales tier
87 The ERP program that uses the term “back office” in reference to managerial
functions and “front office” in reference to customer and sales functions is:
A SAP R/3
B Oracle Applications
C Peoplesoft
D mySAP
88 The first “pure Internet” architecture, with no programming code residing on the
client computer was:
A SAP R/3
B Oracle Applications
C Peoplesoft
D mySAP
Trang 1289 ERP tier two software applications include:
A Axapta, Epicor, MAS 500 ERP, Microsoft Dynamics, and Macola ERP
B Axapta, Epicor, MAS 500 ERP, JD Edwards, and Macola ERP
C Axapta, Epicor, MAS 500 ERP, Microsoft Access, and Macola ERP
D Axapta, Epicor, SAP R/1, Microsoft Dynamics, and Macola ERP
90 Select the true statement from the following:
A The strength of SAP is its human resources capabilities
B The strength of Peoplesoft is its manufacturing capabilities
C The strength of SAP is its financial reporting capabilities
D The strength of Peoplesoft is its human resources capabilities
91 ERP implementation:
A must accomplish a full ERP system implementation
B may install only selected modules
C must be done one module at a time
D is a short duration process due to total integration of the software
92 Best of breed means:
A picking the best ERP software on the market for the particular type of
business or organization
B picking the best individual software applications on the market to
accomplish a particular type of business function
C picking the best consulting firm to accomplish implementation of the ERP
software
D utilizing the most capable employees within the organization work with the
implementation of the ERP application
93 The advantage of “best of the breed” is:
A the best functionality of the ERP system as a result of total implementation
B the best functionality of a unique process of the organization
C best cost of implementation of the ERP system
D total integration of the ERP modules
Trang 1394 Business process reengineering (BPR):
1 aligns business processes with IT systems to record processes
2 reengineer the underlying processes to be more effective
3 improves the efficiency of the underlying process through automation
4 requires significant investment in IT resources
5 does not have a mutual enhancement effect with IT
A 1, 2, 3, 4, and 5
B 1, 3, 4, and 5 only
C 1, 2, 3, and 5 only
D 1, 3, and 4 only
95 When computerized technology is introduced into processes, the processes
A must utilize standardized forms and screens for data entry
B can be radically redesigned to take advantage of the speed and efficiency of
computers to improve processing efficiency
C data retrieval from the databases will be restricted to upper management
for analysis
D Both B and C are correct
96 Business process reengineering means:
A configuring the business processes to conform to the functionality of the IT
system
B configuring the IT system to the business process for best processing
speed
C matching the IT and business processes to achieve the greatest mutual
benefit from each
D configuring both IT and business processes to meet the goals of ERP
97 Business process reengineering means:
A reconfiguring the ERP system to fit the current methods of the organization
B retaining general software applications as legacy systems to reduce training
and implementation costs
C modifying business processes to take advantage of the capabilities of the
ERP system
D acquiring additional computer networking resources to effectively handle
current business processes
Trang 1498 Customizing an ERP system:
1 will tailor the ERP system to the user
2 may have a prohibitive cost
3 may hinder future system upgrades
4 is recommended wherever possible
A 1, 2, 3, and 4
B 1, 2, and 4 only
C 1, 3, and 4 only
D 1, 2, and 3 only
99 Data conversion will:
1 require an appropriate amount of time
2 be done as at a minimal cost
3 import data from many legacy systems into a single RDBMS
4 require cleansing of errors and configuration inconsistencies
A 1, 2, 3, and 4
B 1, 2, and 4 only
C 1, 3, and 4 only
D 1, 2, and 3 only
100 The big bang theory of ERP is:
A buy one integrated system to accomplish all business processes
B switching from the legacy system to the ERP throughout the organization
on one date
C commencing training and data cleansing throughout the organization on
one date
D exporting all of the data from the legacy system to the ERP system on one
date for configuration control
101 All of the following are implementation of software systems except:
A the big bang implementation
B location-wise implementation
C hardware implementation
D modular implementation
102 When one site is utilized as the pilot approach to ERP it is referred to as:
A big bang implementation
B hardware implementation
C location-wise implementation
D modular implementation
Trang 15103 The advantages and disadvantages of modular implementation are:
A full system integration is available but hardware incompatibilities exist
B installation and training is minimized but full system integration is not
available
C all employees are exposed to some portion of the ERP system but critical
information is still in the legacy system
D critical information is still available in the legacy system but technical
support is not readily available for the legacy system
104 Benefits of an ERP system include all of the following except:
A the real-time nature of processing increases the total processing time
B The interactive nature of the modules allows processes to interact with each
other
C ERP systems have evolved from many years of software experience so the
software reflects tried and true practices
D There is the capability to analyze large amounts of data in a single
database
105 ERP system benefits include all except:
A ERP systems are built to interact with the IT systems of trading partners
such as customers and suppliers
B ERP systems are configured upon implementation to exceed any reasonable
business growth in the future
C the ERP systems incorporate modules to conduct commerce and
e-business
D Analytical tools that enable detailed analysis of the data are incorporated
into ERP systems
106 Organizational benefits of ERP implementation include all except:
A retaining long-held work patterns and work focus
B facilitating organizational learning
C building a common vision
D Increased employee morale and satisfaction
107 Factors which adversely affect the implementation of an ERP system do not
Trang 16108 With an ERP implementation failure of one module:
A the rest of the system will operate correctly
B the rest of the system can stop or disrupt operations
C that one module will automatically revert to the legacy system
D will result in the entire system reverting to the legacy system
109 Due to ERP system integration:
A online privacy is significantly increased
B access to one module may result in inappropriate activities in other
modules
C security of the system is protected against unauthorized physical or logical
access
D availability is increased due to the modular design
110 The ERP module that aids in meeting the requirements of the Sarbanes-Oxley
Act is the:
A analytics module
B corporate services module
C financials module
D human capital management module
111 With the proper implementation of an ERP system:
A fraud due to inappropriate transaction recording is eliminated
B employee IDs, passwords, and segregated duties aid in internal control
measures
C audit trails are not necessary due to ID and password security concepts
D All of the above, A, B, and C, are correct answers
Trang 17ANSWERS TO TEST BANK - CHAPTER 15 – MULTIPLE CHOICE: