All rights reserved.Balanced Scorecard Implementation Pitfalls Managers should not assume the effect linkages are precise: they are merely hypotheses cause-and-Managers should not seek
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Strategy, Balanced Scorecard
andStrategic Profitability Analysis
Trang 2Strategy specifies how an organization
matches its own capabilities with the
opportunities in the marketplace to
accomplish its objectives
A thorough understanding of the industry is critical to implementing a successful strategy
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Five Aspects of Industry Analysis
1. Number and strength of competitors
2. Potential entrants to the market
3. Availability of equivalent products
4. Bargaining power of customers
5. Bargaining power of input suppliers
Trang 4Basic Business Strategies
1 Product Differentiation – an organization’s ability to
offer products or services perceived by its customers
to be superior and unique relative to the products or services of its competitors
Leads to brand loyalty and the willingness of
customers to pay high prices
2 Cost Leadership – an organization’s ability to achieve
lower costs relative to competitors through
productivity and efficiency improvements,
elimination of waste, and tight cost control
Leads to lower selling prices
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Implementation of Strategy
Many companies have introduced a Balanced Scorecard to manage the implementation of their strategies
Trang 6The Balanced Scorecard
The balanced scorecard translates an
organization’s mission and strategy into a set
of performance measures that provides the framework for implementing its strategy
It is called the balanced scorecard because it balances the use of financial and nonfinancial performance measures to evaluate
performance
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Balanced Scorecard Perspectives
1. Financial
2. Customer
3. Internal Business Perspective
4. Learning and Growth
Trang 8The Financial Perspective
Evaluates the profitability of the strategy
Uses the most objective measures in the
scorecard
The other three perspectives eventually feed back into this dimension
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The Customer Perspective
Identifies targeted customer and market segments and measures the company’s success in these segments
Trang 10The Internal Business Prospective
Focuses on internal operations that create
value for customers that, in turn, furthers the financial perspective by increasing
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The Learning & Growth Perspective
Identifies the capabilities the organization
must excel at to achieve superior internal
processes that create value for customers and shareholders
Trang 12The Balanced Scorecard Flowchart
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Balanced
Scorecard
Illustrated
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Common Balanced Scorecard Measures
Trang 16Balanced Scorecard Implementation
Must have commitment and leadership from top management
Must be communicated to all employees
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Features of a Good
Balanced Scorecard
Tells the story of a firms strategy, articulating
a sequence of cause-and-effect relationships: the links among the various perspectives that describe how strategy will be implemented
Helps communicate the strategy to all
members of the organization by translating the strategy into a coherent and linked set of understandable and measurable operational targets
Trang 18Features of a Good
Balanced Scorecard
Must motivate managers to take actions
that eventually result in improvements in
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Balanced Scorecard Implementation Pitfalls
Managers should not assume the effect linkages are precise: they are merely hypotheses
cause-and-Managers should not seek improvements
across all of the measures all of the time
Managers should not use only objective
measures: subjective measures are important
as well
Trang 20Balanced Scorecard Implementation Pitfalls
Managers must include both costs and
benefits of initiatives placed in the balanced scorecard: costs are often overlooked
Managers should not ignore nonfinancial
measures when evaluating employees
Managers should not use too many measures
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Evaluating Strategy
Strategic Analysis of Operating Income –
three parts:
operating income attributable solely to the change in the quantity of output sold between the current and prior periods.
change in operating income attributable solely to changes in prices of inputs and outputs between the current and prior periods
Trang 22Evaluating Strategy
Strategic Analysis of Operating Income
change in costs attributable to a change in the quantity of inputs between the current and prior periods
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Revenue Effect of Growth
Trang 24Cost Effect of Growth for
Variable Costs
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Cost Effect of Growth for
Fixed Costs
Assuming Adequate Current Capacity:
Trang 26Cost Effect of Growth for
Fixed Costs
Assuming Inadequate Current Capacity:
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Revenue Effect of Price Recovery
Trang 28Cost Effect of Price Recovery
Variable Costs:
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Cost Effect of Price Recovery
Fixed Costs with Adequate Capacity
Trang 30Cost Effect of Price Recovery
Fixed Costs without Adequate Capacity
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Cost Effect of Productivity for Variable Costs
Trang 32Cost Effect of Productivity for Fixed Costs
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Cost Effect of Productivity for Fixed Costs
Trang 34Strategic Analysis of Profitability Illustrated
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The Management of Capacity
Managers can reduce capacity-based fixed costs by measuring and managing unused
capacity
Unused Capacity is the amount of productive capacity available over and above the
productive capacity employed to meet
consumer demand in the current period
Trang 36Analysis of Unused Capacity
Two Important Features:
cause-and-effect relationship between the cost driver and the resources used to produce that
output
1 They arise from periodic (annual) decisions
regarding the maximum amount to be incurred They have no measurable cause-and-effect
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Differences Between Engineered and Discretionary Costs Illustrated
Trang 38Differences Between Engineered and Discretionary Costs Illustrated
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Managing Unused Capacity
Downsizing (Rightsizing) is an integrated
approach of configuring processes, products, and people to match costs to the activities that need to be performed to operate
effectively and efficiently in the present and future