Unit 4. Special education

Unit 4. Special education tài liệu, giáo án, bài giảng , luận văn, luận án, đồ án, bài tập lớn về tất cả các lĩnh vực ki...

Music Show

Organiser: Dat Viet Cultural

Centre

- Famous singers: My

Tam, Dam Vinh

Hung…

- Ticket price: 30,000

VND

- Time: 8.00p.m –

11.00 p.m

M usic Show

Organiser: Dat Viet Cultural

Centre

- Ticket price: 30,000

VND

11.00 p.m

Facts

singers.

-Ticket price:

10.30 p.m

Tuesday, October 22 nd , 2013

D WRITING: A letter of complaint

1 native teacher (n):

2 to advertise:

advertisement (n):

3 air-conditioned (adj):

4 complaint (n):

complain (v)

5 refund (n):

6 receipt (n):

giáo viên người bản xứ quảng cáo

bài/mục quảng cáo được trang bị điều hòa

sự than phiền/phàn nàn than phiền/phàn nàn

sự hoàn lại tiền biên nhận

Tuesday, October 22 nd , 2013

D WRITING: A letter of complaint

* Vocabulary:

Tuesday, October 22 nd , 2013

D WRITING: A letter of complaint

Task 1 Suppose you have been taking a course at

English for Today Centre After two weeks, you notice that everything is worse than what the advertisement says A friend of yours wants to know about the centre and you tell him/ her the facts

The dialogue between you (Y) and your friend (YF)

YF: Are you happy with your study at English for Today Centre?

Y : No, (1) _

YF: Are all the teachers native speakers?

Y : No, (2)

YF: The advertisement says there are no more than 20 students in a class Is

that true?

Y : No, (3) _

YF: Do you get free books and cassette tapes?

Y : No, (4) _

YF: What about the classrooms? Are they air-conditioned?

Y : No, (5) _

YF: What don't you like most about the centre?

Y : It's the time They say the class time is from 5:30 p.m to 8:30p.m., but

(6)

YF: Well Everything is different from what the advisement says What are you going

to do?

Y : I am going to write a letter of complaint to the director of the centre

F I'm not happy with it at all

A my class has two Vietnamese teachers and only one native one.

C that is not true My class has over 30 students B I had to pay for them

D only some of them Mine is not.

E in fact classes often start late and finish early

The dialogue between you (Y) and your friend (YF)

YF: Are you happy with your study at English for Today Centre?

Y : No, (1) I'm not happy with it at all

YF: Are all the teachers native speakers?

Y : No, (2) my class has two Vietnamese teachers and only one native one.

YF: The advertisement says there are no more than 20 students in a class Is

that true?

Y : No, (3) that is not true My class has over 30 students.

YF: Do you get free books and cassette tapes?

Y : No, (4) I had to pay for them.

YF: What about the classrooms? Are they air-conditioned?

Y : No, (5) only some of them Mine is not.

YF: What don't you like most about the centre?

Y : It's the time They say the class time is from 5:30 p.m to 8:30 p.m., but

(6) in fact classes often start late and finish early.

YF: Well Everything is different from what the advisement says What are you going

to do?

Y : I am going to write a letter of complaint to the director of the centre

3 What do you finally decide to do?

1 How many problems do you get in the course?

2 Which problem don’t you like most about the centre?

Tuesday, October 22 nd , 2013

D WRITING: A letter of complaint

Task 2 Using the information from the dialogue in

Task 1, complete the letter of complaint below

m

Dear Sir,

I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement.

………

………

………

………

………

………

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 7 222999

Yours faithfully, Do An Duc

Sender’s address Receiver’s address Date of writing Greeting Reason for Writing Suggesting solutions Signature Complaint + Firstly/ First of all , you say that…… but …

+ Secondly, You say that…but… + Furthermore/ Moreover, in the advertisement you say but …

+ In addition, to make the matter worse,…

+ Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only … but also… 53 Ho Xuan Huong Street

Hanoi-

Vietnam

The Director English for Today Centre

731 Van Xuan Street Hanoi - Vietnam

22 nd February, 2006

Opening :

Body :

Closing:

+ Firstly/ First of all , you say that…… but …

+ Secondly, You say that…but…

+ Furthermore/ Moreover, in the advertisement you say but …

+ In addition, to make the matter worse,…

+ Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only … but also…

 Firstly, you say that there are only native teachers but my class has two

Vietnamese teachers and only one native one

YF: Are you happy with your study at English for Today Centre?

Y : No, (1) I'm not happy with it at all

YF: Are all the teachers native speakers?

Y : No, (2) my class has two Vietnamese teachers and only one native one.

YF: The advertisement says there are no more than 20 students in a class Is

that true?

Y : No, (3) that is not true My class has over 30 students.

YF: Do you get free books and cassette tapes?

Y : No, (4) I had to pay for them.

YF: What about the classrooms? Are they air-conditioned?

Y : No, (5) only some of them Mine is not.

YF: What don't you like most about the centre?

Y : It's the time They say the class time is from 5:30 p.m to 8:30 p.m., but

(6) in fact classes often start late and finish early.

YF: Well Everything is different from what the advisement says What are you going

to do?

Y : I am going to write a letter of complaint to the director of the centre

53 Ho Xuan Huong

Street

Hanoi - Vietnam The Director

English for Today Centre

731 Van Xuan Street

Hanoi-Vietnam

22nd

February, 2006

Dear Sir,

I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement

To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt

I look forward to hearing from you and to getting a quick resolution of this

proplem

Please contact me at the above address or by phone at (04) 7 222999

Yours faithfully,

Do An Duc

Firstly, you say that there are only native teachers but my class has two

Vietnamese teachers and only one native one Secondly, you say that each class has no more than 20 students, but there are over 30 students in my class This isn’t ideal for a language class at all Moreover, In the advertisement, you say

we can have books and cassette tapes free of charge, but ,in fact, we had to pay for them In addition, to make the matter worse, the classroom is not air- conditioned That is quite different from the advertisement Finally, what I don’t like most about your centre is the time The class time is not the same as what the

advertisement says Classes not only start late but also finish early.

What have you learnt

letter of complaint?

 opening: - writer’s address

- receiver’s address

- writing date

- greeting: Dear Sir, or Madam,

 Body:

- reason for writing : I am writing to complain about ,  

I wish to express my dissatisfaction with

- complaint: + Firstly/ First of all , you say that…… but …

+ Secondly, You also say that…but…

+ Furthermore/ Moreover, in the advertisement you say… but … + In addition, to make the matter worse,…

+ Finally, what I don’t like most is …….,

The … is not the same as what the advertisement says,

… not only … but also…

- suggesting solution: To resolve the problem, I require you to……

I look forward to +V-ing, Please contact me at………

 Closing: Yours faithfully,

signature

Advertisement Facts

-Famous singers

such as My Tam,

Dam Vinh Hung…

-Ticket price:

11.00 p.m

singers.

-Ticket price:

10.30 p.m

Homework: Write a letter of complaint to the

director of Dai Viet Cultural Center about the

music show last Sunday, using the following clues: