41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic TOP: The Role of HRM in Corporate Ethics and Social Responsibility KEY: Bloom's: Knowledge 14.. 41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic TOP: The Ro
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1
Chapter 2: The Role of Human Resource Management in Business
TRUE/FALSE
1 Marriott has built a strong “Spirit to Serve” culture that emphasizes the importance of the company’s people and the value they bring to the organization.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 33 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Real World Challenge KEY: Bloom's: Knowledge
2 Some industries and businesses are more dependent on their talent to
create a competitive advantage.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 34 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Introduction KEY: Bloom's: Knowledge
3 It would never be appropriate for the culture of a company to be compared to a
person’s personality.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
4 The culture of a company could be compared to a person’s personality.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
5 Business strategies can be reinforced or undermined by their fit with the firm’s
culture.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
6 Performance culture focuses on firing, driving forces, motivating, and making work
assignments based on goals and results.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
7 Culture and HRM work together to influence employees’ performance and
behaviors.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 36 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
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2
8 HRM is a casual approach to an organization’s expectations and guidelines for
employees.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p 36 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
9 Culture and HRM work together to influence employees’ performance and
behaviors.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 36 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
10 A study of new accounting employees found that new hires stayed an average of 14
months longer in companies with people-oriented cultures.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 37 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
11 Employees in a high-involvement organization feel responsible for its success
because they know more, do more, and contribute more.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 37 OBJ: LO: 2-2 NAT: BUSPROG: Analytic
TOP: The Role of HRM in High-Performance Work Systems KEY: Bloom's: Knowledge
12 HPWSs require a heavy investment in employees that applies whether or not the firm
can attract and retain quality people.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p 41 OBJ: LO: 2-2 NAT: BUSPROG: Analytic
TOP: The Role of HRM in High-Performance Work Systems KEY: Bloom's: Knowledge
13 Ethics is the standards of moral behavior that define socially acceptable behaviors that
are right as opposed to wrong.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
14 It is important to remember that “unethical” is the same as “illegal.”
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p 41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
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3
15 Ethical Values + Clear Expectations + Rewards/Punishments = Ethical Employee
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
16 The challenge of managing workplace ethics is simplified by the diverse values of
today’s global workforce.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
17 A code of conduct specifies expected and prohibited actions in the workplace and
gives examples of appropriate behavior.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p 44 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
18 A code of ethics is a decision-making guide that describes the highest values to
which an organization aspires.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p 44 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
19 Corporate social responsibility refers to a business showing concern for the common
good and valuing human dignity.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 46 OBJ: LO: 2-4 NAT: BUSPROG: Analytic
TOP: HRM Influence on Corporate Social Responsibility KEY: Bloom's: Knowledge
20 Stakeholder perspective refers to considering the interests and opinions of all people,
groups, and organizations outside of the organization.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p 44 OBJ: LO: 2-4 NAT: BUSPROG: Analytic
TOP: HRM Influence on Corporate Social Responsibility KEY: Bloom's: Knowledge
21 Socially responsible business practices are becoming a core part of how many
organizations do business.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p 44 OBJ: LO: 2-4 NAT: BUSPROG: Analytic
TOP: HRM Influence on Corporate Social Responsibility KEY: Bloom's: Knowledge
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4
22 Often, two of the largest changes in an organization are the change to organizational
culture and the installation of new employee behaviors.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p 49 OBJ: LO: 2-5 NAT: BUSPROG: Analytic
TOP: How Does HRM Support Organizational Change? KEY: Bloom's: Knowledge
23 Most employees are likely to have the willingness and the ability to easily support a
new strategy.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p 49 OBJ: LO: 2-5 NAT: BUSPROG: Analytic
TOP: How Does HRM Support Organizational Change? KEY: Bloom's: Knowledge
24 Effective talent planning is essential to the success of a merger or acquisition.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p 50 OBJ: LO: 2-6 NAT: BUSPROG: Analytic
TOP: HRM During Mergers and Acquisitions KEY: Bloom's: Knowledge
25 Communication is not a critical issue in the success of a merger or acquisition.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p 52 OBJ: LO: 2-6 NAT: BUSPROG: Analytic
TOP: HRM During Mergers and Acquisitions KEY: Bloom's: Knowledge
MULTIPLE CHOICE
1 Marriott International’s culture focuses on executing
fundamental ideals of service to associates, customers, and the community
a service is fun c spirit to serve
b service is exciting d the spirit of the guest
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p 33 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Real World Challenge KEY: Bloom's: Knowledge
2 believes that the difference between success and failure in a
corporation very often can be traced to the talents of its people
ANS: A PTS: 1 DIF: Difficulty: Easy
REF: p 34 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Real World Challenge KEY: Bloom's: Knowledge
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5
3 The market value of companies that use HRM best practices, including selective
recruiting, training, and employment security, is more than percent higher than
that of firms that do not
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p 34 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Real World Challenge KEY: Bloom's: Knowledge
4 The norms, values, and assumptions of organizational members are called the
organizational _
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
5 “The way we see and do things around here” is often a casual way to define
organizational _
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
6 Business strategies can be reinforced or undermined by their fit with the firm’s
_
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
7 What are the four broad types of organizational culture?
a Entrepreneurial, bureaucratic, consensual, competitive
b Administrative, bureaucratic, consensual, competitive
c Administrative, bureaucratic, consensual, directorial
d Entrepreneurial, bureaucratic, consensual, directorial
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
8 Which type of culture emphasizes creativity, innovation, and risk taking?
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
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6
9 Which type of culture emphasizes formal structures and the correct implementation of
organizational procedures, norms, and rules?
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
10 Which type of culture emphasizes loyalty and tradition, and encourages employees to
stay with the organization for a long time?
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
11 Which type of culture emphasizes competitive advantage and market superiority?
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
12 Which type of culture focuses on hiring, retaining, developing, motivating, and making
work assignments based on performance data and results?
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
13 Sports teams like the New York Yankees and Pittsburgh Steelers consistently excel
because of their strong culture
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
14 Restaurants that schedule their highest performing servers to during the busiest shifts are focused on culture
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p 35 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
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7
15 A study of new accounting employees found that new hires stayed an average of 14
months longer in companies with cultures
a entrepreneurial-oriented c people-oriented
b performance-oriented d competitive-oriented
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 37 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
16 Starbucks is a good example of a(n) culture
a entrepreneurial-oriented c people-oriented
b performance-oriented d competitive-oriented
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 37 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
17 A(n) culture that stifled innovation and risk taking is thought to have
contributed to Nokia’s declining market share
a entrepreneurial c bureaucratic
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 37 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
18 An organizational can have a strong influence on behavior when
employees develop a shared interpretation of the organization’s policies, practices,
procedures, and goals and develop shared perceptions about which behaviors are
expected and rewarded
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p 37 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
19 How well people fit with an industry’s and organization’s influences how satisfied they are with their careers
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p 38 OBJ: LO: 2-1 NAT: BUSPROG: Analytic
TOP: Why Is Organizational Culture Important? KEY: Bloom's: Knowledge
20 The acronym “HPWS” stands for
a high-performance work system c high-performance work strategy
b high-patented work system d high-patented work strategy
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p 39 OBJ: LO: 2-2 NAT: BUSPROG: Analytic
TOP: What Is the Role of HRM in High-Performance Work Systems?
KEY: Bloom's: Knowledge
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8
21 A is also known as a high-involvement or high-commitment
organization
a high-performance work system c high-performance work strategy
b high-patented work system d high-patented work strategy
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p 39 OBJ: LO: 2-2 NAT: BUSPROG: Analytic
TOP: What Is the Role of HRM in High-Performance Work Systems?
KEY: Bloom's: Knowledge
22 In a , workers are to a large degree self-controlled and self-managed
a high-performance work system c high-performance work strategy
b high-patented work system d high-patented work strategy
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p 39 OBJ: LO: 2-2 NAT: BUSPROG: Analytic
TOP: What Is the Role of HRM in High-Performance Work Systems?
KEY: Bloom's: Knowledge
23 The standards of moral behavior that define socially acceptable behaviors as right or wrong are known as
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p 41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
24 News headlines often suggest that behavior is more common than you
might think
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p 41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
25 The challenge of managing workplace is complicated by the diverse values
of today’s global workforce
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p 41 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
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9
26 What is the ethical action that best balances good over harm by doing the most good or
doing the least harm?
a Utilitarian standard c Fairness standard
b Rights standard d Common good standard
ANS: A PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
27 Which ethical action is the one that best respects and protects the moral rights of everyone affected by the action?
a Utilitarian standard c Fairness standard
b Rights standard d Common good standard
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
28 Which ethical action treats all people equally, or at least fairly, based on some defensible standard?
a Utilitarian standard c Fairness standard
b Rights standard d Common good standard
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
29 Which ethical action shows respect and compassion for all others, especially the most
vulnerable?
a Utilitarian standard c Fairness standard
b Rights standard d Common good standard
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
30 Which ethical action is consistent with certain ideal virtues including civility, compassion, benevolence, etc.?
a Utilitarian standard c Fairness standard
b Rights standard d Virtue standard
ANS: D PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
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10
31 What are the three types of systemic errors organizations often make that undermine
their ethics efforts?
a Omission, remission, commission c Omission, remission, permission
b Mission, omission, remission d Mission, remission, permission
ANS: A PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
32 errors are a lack of written rules
ANS: A PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
33 errors are the pressures to make unethical choices
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
34 errors are the failure to follow sound, established operational and ethics
practices
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p 42 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge
35 Pressure to meet unrealistic business objectives or deadlines cause people to
compromise an organization’s ethical standards percent of the time
ANS: A PTS: 1 DIF: Difficulty: Easy
REF: p 43 OBJ: LO: 2-3 NAT: BUSPROG: Analytic
TOP: The Role of HRM in Corporate Ethics and Social Responsibility
KEY: Bloom's: Knowledge