Summary of Main Points▮ Problem solving requires two steps: First, figure out why mistakes are being made; and then figure out how to make them stop.. ▮ The rational-actor paradigm assu
Trang 111 Introduction:
What This Book
is About
Trang 2Summary of Main Points
▮ Problem solving requires two steps: First, figure out why mistakes are being made; and then figure out how to
make them stop
▮ The rational-actor paradigm assumes that people act
rationally, optimally, and self-interestedly To change
behavior, you have to change incentives.
▮ Good incentives are created by rewarding good
performance.
▮ A well-designed organization is one in which employee
incentives are aligned with organizational goals By this
we mean that employees have enough information to
make good decisions, and the incentive to do so.
Trang 3Summary of Main Points (continued)
▮ You can analyze any problem by asking three questions:
1 Who is making the bad decision?;
2 Does the decision maker have enough information to
make a good decision?; and
3 the incentive to do so?
▮ Answers to these questions will suggest solutions
centered on
1 letting someone else make the decision, someone
with better information or incentives;
2 giving the decision maker more information; or
3 changing the decision maker’s incentives.
Trang 4Problem: Over-bidding OVI gas tract
▮ A young geologist was preparing a bid
recommendation for an oil tract in the Gulf of
Mexico
▮ With knowledge of the productivity of neighboring tracts also owned by company, the geologist
recommended a bid of $5 million.
▮ Senior management, though, bid $20 million - far over the next highest-bid of $750,000.
▮ What, if anything, is wrong?
▮ The goal of this text is to provide tools to help
diagnose and solve problems like this.
Trang 5Problem solving
• Figure out what’s wrong, i.e., why the bad decision was made
• Figure out how to fix it
• Why are people making mistakes?
• What can we do to make them change?
behavior The rational actor paradigm states:
• People act rationally, optimally, self-interestedly
change incentives.
Trang 6ANSWER:
Manager bonuses for increasing reserves
• Senior managers were rewarded for acquiring reserves regardless of their profitability
reserve estimate.
• Let someone else decide?
• Change information flow?
• Change incentives?