Organizations and Behaviour Assignment 3 BTEC Nguyen Huu Phong 2017

Organizations and Behaviour Assignment 3 BTEC Nguyen Huu Phong 2017 tại University of Greenwich Viet Nam, đây là một trong những môn rất quan trọng và cần thiết cho những người muốn theo nghành businness cụ thể là human resource management như mình. Bài assignment này được mình làm tại trường. Các bạn có thể xem và tham khảo nhưng lư

Table of content

LO1 Understand the relationship between

Task 1.1 Compare and contrast different

Task 1.2 Explain how the relationship between

an organization’s structure and culture can

Task 1.3 Discuss the factors which influence

LO4 Understand mechanisms for

Task 4.1 Explain the nature of group and

Task 4.2 Discuss factors that may promote

or inhibit the development of effective teamwork in organizations 23Task 4.3 Explain and evaluate the technology

of teamwork and how thing operate From that point, we apply the suitable strategies

to develop our business This report is going to discuss and analyze all the factors thatmay impact the company development, even the company’s culture and employees’working behavior

Abstract: organizational structure, organizational culture, teamwork, technology

II/ Analysis

LO1 Understand the relationship between organizational structure and culture Task 1.1 Compare and contrast different organizational structures and cultures

Culture

According to McLaughlin (2017) organizational culture is stated that:

"Organizational culture is a system of shared assumptions, values, and beliefs, whichgoverns how people behave in organizations These shared values have a stronginfluence on the people in the organization and dictate how they dress, act, andperform their jobs Every organization develops and maintains a unique culture,which provides guidelines and boundaries for the behavior of the members of theorganization "

Dimensions of organizational culture

(Source: Management by Robbins and Coulter, 7/e, Pearson Education)

Organizational culture consists of 7 characteristics and these characteristics define theculture, values separately for each organization Combined these characteristicstogether make up the unique to each business These factors include: Innovation andRisk Taking, Attention to Detail, Outcome Orientation, People Orientation, TeamOrientation, Aggressiveness, and Stability This specification applies to anorganization formed a certain culture and be expressed by each individual in theorganization.

To be more precise, Innovation and Risk Taking are the acceptance of risk to promoteemployee development and creativity, Attention to Detail is the attention to the smalldetails, Outcome Orientation is a factor of productivity when business thesis that onlyinterested in results that employees without the need for the process to have the resultthat However, this creates the adverse business environment People Orientation is apositive factor when all employees are respected the personal comments, comfortableenvironment and be treated fairly Team Orientation is primarily held focused onteamwork rather than individual work to be effective Aggressiveness,competitiveness and overcome opponents create the rivalry and strong competition inthe organization Stability is the key factor that keeps a certain stability and stronggrowth This factor helps maintaining businesses in a certain level

There are 4 main types of enterprise culture model including Power culture, Roleculture, Task culture, and Person culture Depending on the business, each companywill follow a different cultural models to achieve the best results

To be clearer, Power culture is the culture of focusing power in person and the onlyperson in power will make decisions for all situations in all areas Role of culture isthe culture that power will focus on each position and each department, and eachdepartment will decide specific situations Task culture is the culture in which themembers of the company will support and coordinate with each other to completeassigned tasks The last one is Person culture According to this culture, people freelywork and are not be led by anyone

Structure

According to Friend (2017) organizational structure is stated that:

"Organizational structure is a system used to define a hierarchy within anorganization It identifies each job, its function and where it reports to within theorganization This structure is developed to establish how an organization operatesand assists an organization in obtaining its goals to allow for future growth Thestructure is illustrated using an organizational chart."

The organizational structure has many forms and depends on many factors whichdirectly influence organization These factors often influence the organizationalstructure such as: the purpose of the organization, the size, the complexity of the tasksthat the organization carries out, the external environment and organizational culture

To be more specific about the effects of these factors, the purpose of the organization

is organized and what it was created to do what task, the size of the organization that

is small and medium size business or large, the complexity and difficulty of the workthat the organization works to achieve the purpose of the original issue externalfactors, and organizational culture will decide which organizations are affected andeffective activity or not In addition, the products, services and distribution marketalso affect the structure of an organization Each organization will choose the mostsuitable structure and application, the selected structure will govern the way theorganization works and bring the affected positively or negatively depending on thecircumstances

Identify your company’s culture

The culture of THACO always focused on two key elements are: the discipline andthe humanity Discipline is considered foundational and core issue elements thatTHACO towards The company focuses on improving the sense of discipline,disciplinary action, and the discipline in every man, in every personnel of THACO,this helps to build the digital culture of THACO In THACO, cultural constructioncompany under the principle known as the 8T: DEDICATION-HONESTY-INTELLIGENCE-SELF-CONFIDENCE-RESPECT-FAITHFUL-COMMITMENT-

CONVENIENCE 8 factors that would coordinate with each other to create a culturewithin the company from people to these activities.

The meaning of 8T is described as below:

• DEDICATION: work with the best of his ability, dedication to development of thecompany-has a responsibility to themselves, their families and society

• HONESTY: brave accept responsibility when there are errors

• INTELLIGENCE: always learn advanced knowledge, always be creative in work

• SELF-CONFIDENCE: believe in yourself, have a field of work and life

• RESPECT: in compliance with the principles of the organization, the respect andaffection of colleagues-customers

• FAITHFUL: loyal to the company, kept his promise with colleagues-customers

• COMMITMENT: the patience to listen to the opinions of dedicated to the work for the development of the company

client-• CONVENIENCE: Create favorable environment in partnership with customers

colleagues-On humanistic elements, there is a slogan of THACO which is: "The mighty thatloves, the business that is kind" THACO always aspires to devote themselves andcontribute to these products, the best service for the society The company alwayscreates the best conditions, encourages as well as supports employee in the company,encourages creativity and innovation, and improves productivity These factors createthe best products and services to customers, create a productive working environmentand development

Through the principle of 8T, we can see that THACO’s culture are Task Culture andRole Culture, when the employee is assigned to be facilitated the operation together,work together and must comply with discipline according to the head of a certainlocation.

In recent years from 2013 to 2016, THACO has achieved many success and was theprovince's leadership, the city recorded as well as awarding merit about trying andbenefits that THACO brings Gain more noble titles awarded by the State as "GoldenStar of Vietnam", "Vietnam's strong brand", "Top 10 business in 5 years", Thesuccess has been thanks to the continuous development and the effectiveness ofcompany culture, from the culture of 8T THACO until his hard effort has helped theTHACO headed and overtake Toyota in automotive sector

Identify your company’s structure (functional, product based, geographically based, multi functional, etc.)

THACO's organizational structure includes the Board will manage and has the power

of the highest in the group Then depending on the function, product, geography, that will be the senior executive management of each Department to achieve thehighest efficiency

The head of the Board is Mr Tran - Chairman of the Board of THACO, besides fiveother Board members and a Vice Chairman of the Board This group will run thecompany's operations and below will be more senior management for each function

Leadership structure of THACO consists:

Chairman of the Managing Board Board member Board member

Board member Board member

Board member Deputy Chairman the Board

Depending on the geographic location, the Board will operate and allocate resources

in a reasonable manner:

The organizational structure is divided into several regions making THACO caneasily manage large in scope that still achieve certain efficiencies When the subgenusorganization according to each region, each region will be managed separately and allwill be administered by the Corporation Because of this division, THACO currentlyhas expanded nationwide, and it is planning to reach out to the world With adistribution system consisting of 89 and 56 showroom dealers spread across thecountry Up to mid-2016, the number of employees of the company were up to morethan 16,000 people show the distribution by region of activities to help expandTHACO developed quickly

Depending on the product that THACO will have the appropriate management foreach Department to improves efficiency and bring the product to the customer

The main activity of THACO currently is assembling-producing-distributing, theprovision of repair and maintenance service auto parts: manufacturing and sales ofcommercial vehicles (trucks and busses); Manufacture and sales of passenger carbrand: Kia (Korea), Toyota (Japan), Peugeot (Europe) The Division of organizationalstructure based on each separate product will help more convenient to THACO foreach brand to achieve high efficiency.

Compare and contrast the identified culture and structure of your company to other companies (companies in the same industry)

Until the present moment, we can say THACO has pushed Toyota to reached thenumber one position in Vietnam's car market It can be said that the great opponent ofTHACO lost and THACO are dominating this market We make the comparison overthe structure and culture of Toyota and THACO to see these company works tounderstand how they are developing

Compare about the culture of THACO and Toyota

About cultural, the first for THACO, THACO always upholds humanism anddiscipline in the culture of the company They want the staff must always respect the

discipline in the work, in communication to achieve high productivity They create aproductive work environment and meet the needs of that superior The coordinationbetween the personnel will help complete the work assigned The authority has tofocus on one position and depending on the location of different decisions

For Toyota, Toyota always respect the staff and always believe that the success of thebusiness is due to the creativity of each individual capability group Toyota createdthe best growing conditions for its employees Toyota has always supported the equalopportunities at work, always respect and honor anyone in active trading Alwaysattach importance to and support staff promotes the ability and it is the culture thatToyota headed instead to impose the work onto employees This we can see thecontrast in comparison with THACO

Compare the structure between THACO and Toyota

(Source: Author)

About the structure, then Toyota has similarities with THACO although Toyota has alarger scale However, the failure of Toyota in Viet Nam before THACO is a truedevelopment potential of THACO is huge First is THACO, as mentioned above, theTHACO have organizational structure includes the Board will make a decision andmost of the operating companies, below will be the Senior Manager in eachDepartment to meet the performance This is adjusted based on the product,geography, for Toyota, due to larger scale structure is somewhat more complexthan THACO but still homologous Toyota is managed according to the samestructure as the THACO at Toyota Motor Corporation After that the subsidiaries inmany countries will be managed by Toyota Motor Corporation and has the sameorganization structure Toyota also distributed structure according to the product andtheir market participants

Organizational structure of THACO present time are very productive and showed theright decision from the leadership of THACO However, there are many challengesahead when THACO plans reaching out to the world In a competitive market isfierce, THACO will also encounter many difficulties and differences in comparisonwith the market in Vietnam However, Toyota is the ideal model of the managementworld wide that THACO can learn and change accordingly

Task 1.2 Explain how the relationship between an organization’s structure and culture can impact on the performance of the business

Explain how and why the relationship between the culture and structure of your company can impact on its performance

Organizational structure and culture have a relative relationship with one anotherbecause there are theories about the relationship between business structure anddifferent business culture and have more complex by the fact those two similar parts,and relate to each other The success of a company to meet the objectives of thecultural organizations is now depending on the determination of a clear relationshipbetween business structure and culture A model of detailed planning can distinguish

the relationship between business structure and organizational culture will be moreeffective use employers to work to toward the ultimate goal company.

With the company structure, all of leaders in THACO are able to fully manage as theflat organization and centralization; it makes THACO gain many profits in business.Having the goal of becoming a diversified industrial group and Vietnamese brandshave leading positions in the ASEAN region, THACO constantly invest in developinginner strength power, innovative thinking and action, improving quality, improvingrange of staffs Not only that, the company also conceived officials and employees areimportant resources that make success and sustainable development so we can see thefirst profit is good communication in internal of company between employees andmanagers Thanks to flat organization, it is making the process work and makeproposals awaiting approval will be shortened, do not spend too much time It is alsoincluding rent human resources management positions will also be reduced, all ofthese elements will be get more benefit to the company Therefore, the relationship incompany will be better and motivate the employees to work harder Moreover, itmakes employees easy to work in team together; they connect to each other so thetask will run smooth and efficiency In company, employees have more opportunities

to show up themselves and they can discuss their work more clearly because theyhave the chance to work directly with the leaders under command in the flat structure.Regarding role organizational culture, THACO take discipline construction as thefoundation of culture Company promotes and raises awareness focused discipline,disciplinary actions, human discipline THACO staffs, formed cultural orienteddiscipline, and it can see this as requisite to expand production and businessdevelopment and human resources of the company in the context of integration.Beside, THACO culture always upholds humanitarian "contribution, dedication tosociety" through products and services Therefore, we always encourage, support andfacilitate for the workers and employees, applying the innovations and improvements

in production and business operations in order to reduce costs, improve productivity,product quality and service

So, the culture and structure of THAO takes care of all aspects of employees tomotivate them and all aspect of things so it makes the fully company with goodpeople and good things With flat organization structure, all leaders have overview in

their business and cooperate with employees to make the successful of the companyand gain a foothold in the automotive business market Flexible in decision makingand way to achieve task make effective of its culture and structure We can detect theeffectiveness through its performance.

Financial performance

(Image: Author)

Consolidated financial statements were audited in 2015 Accordingly, revenue in 2015reached a record high of 41.532 THACO billion, up 89% compared to 2014 Ifcalculated at the interbank interest rate in the range of 22.300 VND/USD, the revenuehas surpassed THACO 1.86 billion Based on the stats sheet, total assets of THACO

2015 reached 30.810 billion, up 62.7% from a year earlier On average the period

2011 - 2015, the growth rate of total assets at relatively high THACO, reaching 33%.Can be say, 2016 was the brilliant year for THACO Group because it does not just setthe impressive record of revenue and profit, but also establish a leading position in theautomotive industry in particular in the automotive industry of Viet Nam Thus, injust over 1 year since 2015, THACO has surpassed Vietnam Dairy Products Vinamilk

Joint Stock Company (JSC), JSC SC Group DOJI Jewelry, FPT Corporation and JSCVingroup Not only that, the life of every business depends on customer's choice, thequality of the product will be measuring through consumer votes The number ofpeople who voted very low proven product or brand that will fail in the market WithTHACO is not, in 2015 THACO a topped rating Association of Vietnam AutomobileManufacturers (VAMA), TOP 10 brand award Vietnam In stock market, THACOcurrently has 414.5 million shares; THACO currently has 414.5 million shares,corresponding to the charter capital 4145 billion With that prices, THACO is beingpriced at 2.7 billion dollars Through the achievements that the company hasachieved, image and brand value of THACO has been raised to a higher level Thiscan be help THACO expands the market easily.

Number of loyalty

As of mid-2016, the number of personnel of the company has risen to more than 1600people Almost all the staffs loved their jobs because THACO was defined as goodworking condition company which through principles 8T including: conscientious,honesty, wisdom, confident, respectful, faithful, caring, and convenient Besides that,welfare may occupy the most important factor because THACO concepts employeesare important resources that make success and steady development, is expressedthrough remuneration and benefits includes salary, bonuses, insurances, allowances.For example: On holidays, employees who work will be rewarded with double salary,

or overtime will get a raise Not only that, THACO also organizes an annual tour;participate in extracurricular activities for employees can relax after stressful oropening soccer award for all officials and employees to arouse the spirit of sport,good for health after work hard Each year, pay increase once This is considered asthe criteria that each officer and employee must strive to achieve success for thecompany, leading strike rate will decrease

Regarding many report of businesses performance of THACO Group, we see it can besuccessful in Vietnam by standing at top of Vietnam automotive industry marketshare Besides that, business performance of THACO is sustainable and increaseannually therefore we ensure that organizational structure and culture of THACO isright and suitable

Task 1.3 Discuss the factors which influence individual behaviors at work

As we know, people are the distinct objects That means everyone is different Soindividual behaviors can be affects by many things such as the organization structure,culture, motivation and personality I can say that the culture and structure oforganization that has a very large impact individual behaviors as well as theproductivity activities and the development of a company So what is the culture andstructure of organization? And how they affect to the company?

Culture

(Source: Markumgroup.com)

According to Elliott Jaques (1952) “organizational culture is the habits, ways ofthinking and ways of working in the organization shared by all members of theorganization” Robbin (2000) stated that “organizational culture is a system of sharedmeaning held by members that distinguishes the organization from otherorganizations” Therefore, the organization culture is the beliefs, habits, rules used bythe members of a certain organization, and each organization has a distinct culture

How the culture affect to the organization and individual behaviors?

Organization culture composed of 7 key characteristics:

1 Innovation and Risk Taking

THACO’s culture composed many of characteristics above Employees mustcomplete the work within the stipulated time, working hard and rising constant.Managers should be based on the effort as well as work results of the employees tomake decisions should reward or punishment Every year, THACO has a party foreveryone call “Tat Nien party”, the reason is to create a party for employees toimprove their relationship, and to commend and reward for who has a greatperformance at work Besides that, at work managers must give employees acomfortable environment, learning as well as maintaining stability in the development

of the company The 8T Principles of THACO’s company has created a culturalenvironment work effectively, working in THACO company make you feel like youare working for your own family, and every colleague is your kindred The evidence

is THACO is one of the companies that have great influence on the manufacturing

and the assembly of the car industry market in Vietnam, and get many certificate ofsatisfactory progress from government

Structure

We can say that the organizational structure is the personnel division of a company tomanage the staff, monitoring the progress and development of the company.Depending on the size, task, staff, environment, age, culture and management style inwhich each company will apply different structure types In addition, types oforganization and types of business activity also affects organizational structure ofyour company The only difference between the organizational structures of thecompanies is the delegation to solve problems and the Remove of the staff together.There are 2 main structure is formal and informal, and formal or informal has theirown advantages and disadvantages For example: Formal structure links theindividuals who have the same personality, careers in the same group to completetheir work effectively In the other hand, the disadvantage is they have not theconnection with another department

THACO applies formal structure into the company Evidence for the effectiveness ofthis formal structure to THACO is every branch has a great turnover, and keepsmoving for the greater one With this formal structure, the distance in relationship ofemployees has been created, the president has solution for this problem by createmany parties every years besides the charity days for employees to improve theirrelationship and relax after hard-working for a long time

How the structures affect to the company and individual behaviors?